# SpiderOak Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SpiderOak Software - reviews, pricing plans, popular comparisons to other Backup products and more. Source: https://www.capterra.com/p/171886/Groups --- # SpiderOak Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 24, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SpiderOak ## What is SpiderOak? SpiderOak is a space cybersecurity software that provides zero-trust encryption, a distributed ledger, and automatic self-enforcement to secure space-based communications, mission operations, remote sensing, and terrestrial communications and collaboration for civil, military, and commercial space operations. The software embeds end-to-end security into commands and data using secure data compartments so users can confidently store or transmit information anywhere. ## What is SpiderOak used for? [Backup](https://www.capterra.com/backup-software/)[Business Continuity](https://www.capterra.com/business-continuity-software/)[Virtualization](https://www.capterra.com/virtualization-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $10 Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SpiderOak?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://spideroak.com&name=SpiderOak) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SpiderOak 4.1 (10) VS. [4.7 (282)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting Price $10 Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (10) Ease Of Use 4.7 (282) Value For Money 4.3 (8) Value For Money 4.6 (267) Customer Service 3.6 (8) Customer Service 4.7 (272) ## SpiderOak alternatives [4.7 (94)](https://www.capterra.com/p/155742/CloudAlly/reviews/) Starting price $1.50 Per User, Per Month [4.7 (217)](https://www.capterra.com/p/163343/Backup-and-Recovery/reviews/) Starting price Contact vendor for pricing [4.3 (4)](https://www.capterra.com/p/10014542/Backblaze-Computer-Backup/#reviews) Starting price Contact vendor for pricing [4.6 (1,199)](https://www.capterra.com/p/171884/IDrive/reviews/) Starting price Contact vendor for pricing [View all alternatives](https://www.capterra.com/p/171886/Groups/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Secure Data Storage 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Securely stores data to prevent data loss or breaches Backup Scheduling 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Schedule automatic backups by selecting the frequency of data backup jobs Backup Log 2.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Records the events that occur during a backup process Incremental Backup 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Copy only the new data that has been changed or created since the previous backup Authentication Verify the identity of users/devices to enable secure access Encryption Convert data into a code for security SpiderOak 7 features Verify the identity of users/devices to enable secure access Records the events that occur during a backup process Schedule automatic backups by selecting the frequency of data backup jobs Convert data into a code for security Copy only the new data that has been changed or created since the previous backup Create, manage, and track policies and procedures within an organization Securely stores data to prevent data loss or breaches Get Advice We can help you find the software with the features you need. Features 3.6 (10) 3.6 Based on 10 reviews ## Pricing Value for money 4.3 (8) Free Trial Free Version Basic $10.00 Per Month Value for money 4.3 (8) 4.3 Based on 8 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (8) 3.6 Based on 8 reviews ## User reviews Overall rating 4.1 Based on 10 reviews Filter by rating 5(4) 4(3) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent RW Roger W. Niche Growth Facilitator Writing and Editing ### "SpiderOak: A Reliable Solid Secure Backup Service" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 13, 2022 Another thing with this software that makes it so valuable is to simply set it up one time, it it just keeps working. It's reliable. There has been the odd time where I've needed to access the backup for one file, as well as a complete restore. It's never let me down. Will the initial price seemed a bit high to me, I quickly realized that the ability to add multiple computers made it very worthwhile. In two words: Reliable, solid. I'd recommend SpiderOak. Pros The excellent privacy features help make this a premier backup service for businesses. Also that my account allows an unlimited number of computers also provides the benefit of ensuring all data is backed up, everywhere. I can even go back to an earlier version of a specific file, in case there's an issue with a recent file version. Another particular "win" with this software, is that I'm able to adjust folder sync options, to better match my business needs. The application works well, is well designed, and in my opinion, very intuitive. Cons Some things I'd like to see added, is bringing back the mobile app - I appreciate most might not get as much use out of it, but would be nice to see. Regardless this software backups up all files, with privacy, and does it well! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JO Jens Olaf K. Freelance programmer Internet ### "A backup solution which is now a bit behind" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 September 22, 2022 For a couple of years it was a satisfying cloud backup solution. And the support was always very friendly and helpful. But when I ran into difficult problems with the integrity of my backups when I added a new device, it was just too time-consuming. Pros The value for money aspect was the best for SpiderOak One a couple of years ago: I was able to secure a promo offer for unlimited cloud spacefor just 149 USD/yr. Unbeatable back then. And of course the zero knowledge technology ... Cons The UI is outdated and the whole managing of the backup is extremely cumbersome. Alternatives considered [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) Reasons for choosing SpiderOak Not secure enough, I wanted zero knowledge technology. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AO Ayomide O. Social Media Manager Design ### "SpiderOak: An Easy to use software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 14, 2022 In my organization, SpiderOak has helped us safely arrange our documents based on categories and it makes work easier for we the employees. Pros The fact it stores my data safely and accurately is the most attractive quality I can give to SpiderOak. Cons I feel a number should be dropped to be able to reach out to due to some glitches that may occur. I have waited for over 15 days to get a reply. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Muhammad Akash K. Freelancer Writing and Editing ### "Spider Oak" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 24, 2022 It was awesome. Pros It is very good as it provides strong privacy features It supports an unlimited number of computers per count. Provide 21 day free trial. Cons Its free version is not available. It does not provide a mobile app for its users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Executive Telecommunications ### "Zero-knowledge privacy" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 3, 2020 Pros When you create your account and install the desktop application, you move the files to your local folder. This way, files are encrypted before they are uploaded to SpiderOak servers. This means that your data is only accessible to you because the encryption key is unique to your local computer. Cons Offers less inadequate integration than competitors Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Postdoctoral Researcher Higher Education ### "Excellent" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 3, 2018 Pros I prefer to use spideroak groups because of its robust privacy and security features. I can store my work online, and share with my collaborators, without being concerned about security issues. Cons I have no negative feedback about spideroak groups. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RB Robert B. Reactive Operations Specialist Information Technology and Services ### "Buggy interface and constant issues when you need it to work." 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 July 12, 2018 DRP benefits with a headache Pros The price point and zero knowledge promise were the selling points to us (which I think has been renamed or removed since we deployed 2 years ago). Cons As part of our DRP Groups was supposed to allow us to recovered users files quickly and effortless. Yet when we've had to enact a backup due to hardware failure on users machines - Groups often got stuck in the syndication process and endlessly looped itself. SpiderOak at the time has/had no telephone support or livechat resorting to emails which often took over 24hours to reply to. Costing us in productivity and work stoppages. When it has worked, it's taken a painfully long time. Deployment isn't even standardized as they've changed the software version without rolling out notices to current users or admins. Therefore half the org is on one version and some are on another with no sort of update feature built into the software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User ### "Secure and reliable cloud storage" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 24, 2018 Pros SpiderOak offers end-to-end encrypted cloud storage, with easy to use client. It advocates secure-by-default principle, which puts the most of the security burden on the default system setup rather than user dependent setup. It's been recommended Cons Consumes space very quickly due to versioning. Pricing (beyond free trial) isn't the most competitive among it's rivals Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Manny P. Network Administrator / Cable Technician ### "Easy way to backup files. " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 March 15, 2018 Great backup software for users who want to secure what they have on their computer and don't know what to backup. The software takes control and does the rest to ensure your computer is completely backed up against ransomware. Pros The setup is simple and within a matter of minutes your backing up your email and data files. Great way to stay secure against ransomware. Cons Software backs up your files and data but removes the option to pick and choose what items you want to backup. And if you choose the minimum plan, it's only a matter of time before it backs up useless items that you don't need backup. Good for users who are not technical or don't know what to backup. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Brandon G. Director Information Technology ### "Very easy to setup and start back ups to the cloud" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 15, 2018 We know our files and directories that we don't want to lose are safely backed up and retrievable at any time on any device if needed. It is especially helpful to have this cloud based with all the ransom ware out there. Pros It is very easy to navigate and setup only specific directories, files and folders on any device you want to have backed up to the cloud safely and without any further user action. Cons You have to install on every device you want to backup and it takes quite awhile on the initial software install since it scans everything you currently have backing up on all other devices before the installation is complete. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/171886/Groups/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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