# SpiderOak Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SpiderOak the right Backup solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/171886/Groups/reviews --- SpiderOak 4.1 (10) [View alternatives](https://www.capterra.com/p/171886/Groups/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 24th, 2025 # Reviews of SpiderOak Ease of use 3.8 Customer Service 3.6 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brandon G. Director Information Technology Used the software for: 1-2 years ### "Very easy to setup and start back ups to the cloud" February 15, 2018 4.0 We know our files and directories that we don't want to lose are safely backed up and retrievable at any time on any device if needed. It is especially helpful to have this cloud based with all the ransom ware out there. Pros It is very easy to navigate and setup only specific directories, files and folders on any device you want to have backed up to the cloud safely and without any further user action. Cons You have to install on every device you want to backup and it takes quite awhile on the initial software install since it scans everything you currently have backing up on all other devices before the installation is complete. Review Source RW Roger W. Niche Growth Facilitator Writing and Editing Used the software for: 2+ years ### "SpiderOak: A Reliable Solid Secure Backup Service" October 13, 2022 4.0 Another thing with this software that makes it so valuable is to simply set it up one time, it it just keeps working. It's reliable. There has been the odd time where I've needed to access the backup for one file, as well as a complete restore. It's never let me down. Will the initial price seemed a bit high to me, I quickly realized that the ability to add multiple computers made it very worthwhile. In two words: Reliable, solid. I'd recommend SpiderOak. Pros The excellent privacy features help make this a premier backup service for businesses. Also that my account allows an unlimited number of computers also provides the benefit of ensuring all data is backed up, everywhere. I can even go back to an earlier version of a specific file, in case there's an issue with a recent file version. Another particular "win" with this software, is that I'm able to adjust folder sync options, to better match my business needs. The application works well, is well designed, and in my opinion, very intuitive. Cons Some things I'd like to see added, is bringing back the mobile app - I appreciate most might not get as much use out of it, but would be nice to see. Regardless this software backups up all files, with privacy, and does it well! Review Source JOK Jens Olaf K. Freelance programmer Internet Used the software for: 2+ years ### "A backup solution which is now a bit behind" September 22, 2022 3.0 For a couple of years it was a satisfying cloud backup solution. And the support was always very friendly and helpful. But when I ran into difficult problems with the integrity of my backups when I added a new device, it was just too time-consuming. Pros The value for money aspect was the best for SpiderOak One a couple of years ago: I was able to secure a promo offer for unlimited cloud spacefor just 149 USD/yr. Unbeatable back then. And of course the zero knowledge technology ... Cons The UI is outdated and the whole managing of the backup is extremely cumbersome. Alternatives considered [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) Reason for choosing SpiderOak Not secure enough, I wanted zero knowledge technology. Review Source Muhammad Akash K. Freelancer Writing and Editing Used the software for: 6-12 months ### "Spider Oak" June 24, 2022 5.0 It was awesome. Pros It is very good as it provides strong privacy features It supports an unlimited number of computers per count. Provide 21 day free trial. Cons Its free version is not available. It does not provide a mobile app for its users. Review Source AO Ayomide O. Social Media Manager Design Used the software for: 1-2 years ### "SpiderOak: An Easy to use software" September 14, 2022 5.0 In my organization, SpiderOak has helped us safely arrange our documents based on categories and it makes work easier for we the employees. Pros The fact it stores my data safely and accurately is the most attractive quality I can give to SpiderOak. Cons I feel a number should be dropped to be able to reach out to due to some glitches that may occur. I have waited for over 15 days to get a reply. Review Source RB Robert B. Reactive Operations Specialist Information Technology and Services Used the software for: 2+ years ### "Buggy interface and constant issues when you need it to work." July 12, 2018 3.0 DRP benefits with a headache Pros The price point and zero knowledge promise were the selling points to us (which I think has been renamed or removed since we deployed 2 years ago). Cons As part of our DRP Groups was supposed to allow us to recovered users files quickly and effortless. Yet when we've had to enact a backup due to hardware failure on users machines - Groups often got stuck in the syndication process and endlessly looped itself. SpiderOak at the time has/had no telephone support or livechat resorting to emails which often took over 24hours to reply to. Costing us in productivity and work stoppages. When it has worked, it's taken a painfully long time. Deployment isn't even standardized as they've changed the software version without rolling out notices to current users or admins. Therefore half the org is on one version and some are on another with no sort of update feature built into the software. Review Source Manny P. Network Administrator / Cable Technician Used the software for: 6-12 months ### "Easy way to backup files. " March 15, 2018 3.0 Great backup software for users who want to secure what they have on their computer and don't know what to backup. The software takes control and does the rest to ensure your computer is completely backed up against ransomware. Pros The setup is simple and within a matter of minutes your backing up your email and data files. Great way to stay secure against ransomware. Cons Software backs up your files and data but removes the option to pick and choose what items you want to backup. And if you choose the minimum plan, it's only a matter of time before it backs up useless items that you don't need backup. Good for users who are not technical or don't know what to backup. Review Source VR Verified Reviewer Postdoctoral Researcher Higher Education Used the software for: 2+ years ### "Excellent" November 3, 2018 5.0 Pros I prefer to use spideroak groups because of its robust privacy and security features. I can store my work online, and share with my collaborators, without being concerned about security issues. Cons I have no negative feedback about spideroak groups. Review Source VR Verified Reviewer Used the software for: 1-2 years ### "Secure and reliable cloud storage" April 24, 2018 5.0 Pros SpiderOak offers end-to-end encrypted cloud storage, with easy to use client. It advocates secure-by-default principle, which puts the most of the security burden on the default system setup rather than user dependent setup. It's been recommended Cons Consumes space very quickly due to versioning. Pricing (beyond free trial) isn't the most competitive among it's rivals Review Source VR Verified Reviewer Executive Telecommunications Used the software for: Less than 6 months ### "Zero-knowledge privacy" January 3, 2020 4.0 Pros When you create your account and install the desktop application, you move the files to your local folder. This way, files are encrypted before they are uploaded to SpiderOak servers. This means that your data is only accessible to you because the encryption key is unique to your local computer. Cons Offers less inadequate integration than competitors Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.