Personify

Small World Labs Community

4 / 5 3 reviews


Average Ratings

3 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

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About Small World Labs Community

Provides micro-communities, blogs, discussion forums, document management, event coordination and media management tools.


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Small World Labs Community Features

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Small World Labs Community Reviews Recently Reviewed!


Loved our project manager | Disliked the admin user experience

Mar 07, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: It served its purpose as the online community for our organization, which was very group-based. I think it was the cheaper option that the organization went with at the time, but there are other platforms that far out-perform it at similar price points now.

I really, really enjoyed working with our Project Manager. He came prepared to our weekly calls, had innovative ideas, was very responsive and helped with compiling data for important presentations.

Cons: I can't express how much I disliked the admin/back-end interface. It was extremely difficult to navigate, not intuitive, cluttered and just plain not user friendly. It didn't look anything like the member-facing view, so I was constantly switching between browser windows to see "my view" vs "their view" and trying to hunt down the changes I made. It was exhausting!

I consider myself tech savvy and have picked up other platforms far more quickly. I inherited it from a previous employee, so perhaps if you're part of the project and building the community from the ground-up, it makes more sense. Definitely not friendly for newbies. Members had difficulty navigating it as well - particularly when it came to updating their profiles.

I'm thankful for our great PM because the community wouldn't have survived otherwise!

Overall: Served it's purpose for the organization's online community at the time, but would choose a different online community solution now.

Very solid platform

Jun 25, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The customization of the software allows our organization to connect our users across different geographic areas. We were able to build a comprehensive resources section with incredible filtering options which has served our organization well.

Cons: The system is based on HTML blocks, and sometimes you need to use contract hours on getting those blocks fixed, as they can be hard to edit as an average administrator with little HTML experience. This can be frustrating when the only edit might be to bold or center a section.

Overall: Connecting our supporters to each other and allowing them to post and share resources to each other.

Wonderful Tool for Non-Profits

May 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and customization. We are currently using this as an online forum/storage for a community of fundraisers. It allows us to store documents and videos and infographics. Just so many uses. We are also using it to create a platform to train our volunteers/ambassadors.

Cons: We have our site password protected, mostly to protect the content we worked so hard to create, and sometimes I think that is a deterrent to get users to use it.

Overall: An online resource for our fundraisers to collaborate and find material available to grow their program. It allows them to post pictures, ask questions, allows us to store content for their use as well. When a fundraiser asks us a question, we direct them to the online platform, to get them more familiar with using it.