# LendingPad Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is LendingPad the right Loan Origination solution for you? Explore 134 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/171891/LendingPad/reviews

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LendingPad

4.4 (134)

[View alternatives](https://www.capterra.com/p/171891/LendingPad/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of LendingPad

Ease of use

4.2

Customer Service

4.6

## Pros and Cons in Reviews

JB

James B

Sr. Loan OfficerFinancial Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years.

“The ease and accuracy of completing the loan application, uploading docs, credit reporting agency integration, AUS integration.“

February 13, 2024

CP

Carrie P

CEOReal Estate, 11 - 50 employeesUsed the software for: 1-2 years.

“Example - there is no way amortization tables nor calculators to show what extra payments can do, no place to see breakdown of principle vs interest, Changing from one amortization to another requires program changes and that is tedious at times when running numbers with clients, miss having a button for interest only vs having to change program all together, didnt like having to set up all the programs myself“

February 1, 2024

JB

James B

Sr. Loan OfficerFinancial Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years.

“I have integrated, Secure Loan Docs, Surefire, MLO FLO, High Level Marketing, etc and they all worked great.“

February 13, 2024

AC

Austin C

Loan officerBanking, 1,001 - 5,000 employeesUsed the software for: 1-2 years.

“I often have to add a number over and over as it does not save. When I have clients apply they often will create 3-4 applications by accident.“

February 1, 2024

DC

Danielle C

AssistantFinancial Services, 11 - 50 employeesUsed the software for: 1-2 years.

“From application, communication (emails and calling), document management, credit reports, forms/disclosures, and quick responses for questions, Lending Pad offers it all.“

March 9, 2023

NF

Nicholas F

Vice PresidentFinancial Services, 2 - 10 employeesUsed the software for: More than 2 years.

“I don't like that when ordering title or other action items the processor is not automatically cc'd you have to write out their email everytime.“

February 6, 2024

SL

Sophie L

Mortgage BrokerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years.

“We switched from Calyx/Point after 20+ years, due to the URLA conversion and have never looked back and the ciustomer service as LendingPad is TRULY AMAZING!“

February 1, 2024

AC

Austin C

Loan officerBanking, 1,001 - 5,000 employeesUsed the software for: 1-2 years.

“All 2300 loan officers in my company experience the same issues and LendingPad doesnt seem to care to fix the issues.“

February 1, 2024

## Showing most helpful reviews

Showing 1-25 of 134 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Andre N.  
Director of Operations  
Financial Services  
Used the software for: 2+ years

### "LendingPad for Mortgage Lenders"

February 6, 2024

4.0

It has been good, but again sometimes upper management and our AE are hard to get ahold of, support can be standoffish, and it slows down during heavy usage.

Pros

LendingPad is accessible anywhere, on both mobile and computer devices. It is very easy to use, well organized and extremely well documented. Their chat support is awesome, and the support staff are very knowledgeable, responsive about the platform and loans as well.

Cons

LendingPad does well for brokers. It is not set up as much for Lenders, although it is getting better, there are still a lot of GAPs. Some things are not intuitive and it is not nimble when it comes to specialty loan programs. Overall its a nice platform with lots of potential to add some AI to make it better.

Reason for choosing LendingPad

better and more intuitive, more cost effective and ease of use.

Switched from

[Calyx Point](https://www.capterra.com/p/73554/Calyx-Point/)

Wanted a fully cloud based solution that did not have the standard licensing model.

Review Source

AT

April T.  
Originator and Processor  
Banking  
Used the software for: 1-2 years

### "Technology Forward"

February 9, 2024

4.0

No problems, Once set up the system is very easy and has alot to offer

Pros

Once set up, the functions are quick and easy. LP has made the loan process very "one click" friendly. Templates and automated functions cut down time and promote efficiency as well as accuracy.

Cons

Some features are not customizable and some are in the process of being fully automated.

Switched from

[Calyx Point](https://www.capterra.com/p/73554/Calyx-Point/)

unsure but i think it was because LP had so many better functions and because calyx was getting too expensive

Review Source

ER

Erin R.  
Loan Officer  
Real Estate  
Used the software for: 1-2 years

### "Borrow other companies ideas."

February 9, 2024

3.0

It's fine, and basic. I wouldnt use it if my company didnt make me use it for payroll. Customer sevice is excellet, always!

Pros

Pros - customer service. The chat feature to talk to a live person is the best thing about lending pad.

Cons

The application - the view is confusing. While I am use to it now because I am forced to use it there are MUCH better software programs. If you want people to love your product find something that looks and acts like Loan Depot's MELLO software. So easy to read, I could run through application questions and have it fille out completely in minutes. With lending pads I have to review, then double check then check again because somethings probably missing.

Review Source

MH

Marvin H.  
Mortgage Loan Originator  
Real Estate  
Used the software for: 2+ years

### "LendingPad Review"

February 9, 2024

4.0

It has been a good experience, and am looking forward to it improving.

Pros

The “customizability” of various features of the program.

Cons

The lack of features that should be inherent in a program designed to assist mortgage brokers and lenders serve their clients as thoroughly as possible.

Reason for choosing LendingPad

Per-user pricing (and ease of adjusting this) and the reviews that were researched.

Switched from

[Calyx Point](https://www.capterra.com/p/73554/Calyx-Point/)

Price at the time was comparable to Point Central when shopping the feature of remote work capability.

Review Source

RW

Ronald W.  
Owner  
Financial Services  
Used the software for: 2+ years

### "Love LendingPad"

February 13, 2024

5.0

Pros

I can do everything from one tool to make my loan process easy and smooth and it integrates easily with other software that I use.

Cons

You can sign up for basic training or watch videos for more in-depth training. I would prefer to have the option for formal training on the system as watching the videos does not always give the information that I am looking for or is not always clear.

Alternatives considered

[Calyx Point](https://www.capterra.com/p/73554/Calyx-Point/)[PerfectLO](https://www.capterra.com/p/169670/PerfectLO/)[Encompass](https://www.capterra.com/p/135344/Encompass/)

Reason for choosing LendingPad

Mostly due to the compatibility with my other origination software such as my CRM of BNTouch and my POS of Floify. It allows a seamless process from application to funding and marketing. On top of that the cost was lower than the other and the system was easier to use. Another great feature is it is web-based and I can access it anywhere from any computer if needed.

Review Source

LH

Lauran H.  
Production Manager  
Financial Services  
Used the software for: 1-2 years

### "Beyond Outstanding! Don't Hesitate To Make The Move!"

March 10, 2023

5.0

It's downright PHENOMENAL!!! One of the best business decisions we have ever made.

Pros

The interface is incredibly simple and intuitive. Love the web based platform. It's seamless and effortless. Customer service has been incredible! I love how responsive and helpful they are and they take suggestions for new features and improvements. They're always rolling out updates and improvements. This team is absolutely incredible! It meets absolutely everything we were looking for in an LOS and continues to amaze us weekly with just how easy and wonderful it is. I cannot rave about them enough. We went from DESPISING our LOS system to just being spoiled rotten. LendingPad knocks our socks off on a daily basis and we could not be more thrilled!

Cons

Occasionally the system will freeze up and when you hit save it just spins. BUT, most software doesn't save your changes/updates when it freezes. And LendingPad saves what you've done EVEN when it freezes, which is a huge plus. You just refresh the page when it's unresponsive and your work is still there. My only other con WOULD HAVE been the desire for a scenario comparison function and THEY ROLLED THAT OUT LAST WEEK!! YAY!!! LendingPad is the best!

Reason for choosing LendingPad

Far superior in every way. It was a very quick and easy decision that we have never regretted for a second.

Switched from

[Calyx Point](https://www.capterra.com/p/73554/Calyx-Point/)

Calyx was awful and they handled the new URLA transition ABYSMALLY!! And they know it. It was a train wreck and we were left barely able to function and conduct business. We were already looking for better options and that definitely sealed the deal.

Review Source

Response from LendingPad Corp

March 20, 2023

We appreciate you for taking the time to share your experience with LendingPad. Our company places great importance on our clients' feedback to continually enhance our services. We are so grateful for your in depth review of your experience. Stay tuned for many more exciting updates to come! Thank you for choosing LendingPad, we are eager to continue serving you.

MW

Mark W.  
Mortgage Broker / Operations Manager  
Financial Services  
Used the software for: 1-2 years

### "Lending Pad LOS Review"

March 9, 2023

5.0

Been great. Will continue to use it over other LOS's dues to, in my opinion, superior ease and fundtionality.

Pros

Ease of use and functionality. If I have all the documents required I can enter a loan application, run credit, run AUS and be ready to export an accurate and complete 3.4 file in 10-20 minutes.Customer Service is available right away and they have always been able to solve an issue within minutes.

Cons

There are a few quirks/work arounds that don't quite line up with other LOS's including lenders we export the 3.4 to -Example - to get AUS to read correctly for VA loans > REO > gross rents offsetting monthly payment - you have to give 100% gross rents and have it be $0.01 less than the PITI resulting in $0.01 cost per month.Example - When a borrower is on the mortgage and title for an REO as a co-borrower, but omitting a mortgage because the other party to the mortgage loan has made the payments for the last 12 months, you must make sure the mortgage is not linked to the REO for AUS to omit it.

Alternatives considered

[Encompass](https://www.capterra.com/p/135344/Encompass/)

Reason for choosing LendingPad

Price Point, Appearance, Function.

Switched from

[Calyx Point](https://www.capterra.com/p/73554/Calyx-Point/)

Calyx was not a great program from the start but they completely botched the 3.4 roll out. We had to make a switch as a company.

Review Source

DH

David H.  
Operations Director  
Financial Services  
Used the software for: 1-2 years

### "I did not think it was possible. "

July 19, 2019

5.0

Brilliant

Pros

The number one plus about LP is the cloud technology and ability to work anywhere with decent internet. I was skeptical about coming from deep-pocket lenders to choosing a solution for my own shop. I priced out Encompass the "gold standard" of LOS systems with its own set of quirks and problems. Over $100,000 for the scale needed to do the numbers that we want and that is in the first 18 months. Deployment is nonexistent with cloud-based SAAS platforms. No server, No laborious setup process and under $400 to get my whole team up and going. COST is the elephant in the room in most cases and while not cheap it is in line with the technology needed to do what LOS systems do. In the beginning, Calyx/Encompass was state of the art. However, In today's environment, you can fill a 1003 on a Facebook form. Lending pad makes everything esthetically pleasing and lightning-fast from anywhere on the planet. Kudos and a big Thank you from NorCapital.

Cons

There are only a couple and the team is working daily on new tech. We would like to see an app. The ability to have the client upload from a phone directly to the loan file. Additionally PRICING we need everyone to play ball and have a universal pricing formula so the guys and galls at LP don't need 6 months for each engine. As a broker I would like to have the ability to see pricing from all of our lenders in one dashboard for a specific client. These are not cons they are just wants!

Alternatives considered

[Encompass](https://www.capterra.com/p/37038/Encompass360/)[Calyx Point](https://www.capterra.com/p/73554/Calyx-Point/)

Reason for choosing LendingPad

\-Cloud-Based-Cloud-Based-Cloud-Based-Cost-Learning curve-And of course

Switched from

[Encompass](https://www.capterra.com/p/37038/Encompass360/)

New brokerage and cost, at first. Now I wouldn't use anything else

Review Source

LA

Leticia A.  
Loan Officer  
Financial Services  
Used the software for: 1-2 years

### "A+ Origination System"

February 1, 2024

5.0

It is user friendly and good to work with a tool that is on your side.

Pros

Love the flow of the application and how fast the responds are when requesting help on items within LendingPad.

Cons

That I can't speak to a person when needed. Sometimes we are going back and forth messaging each other for 15 minutes when a phone call would have taken 1 minute.

Switched from

[Calyx Point](https://www.capterra.com/p/73554/Calyx-Point/)

My Broker made the switch for us. They found it to be more useful when it came to reporting and a great tool to use for Origination.

Review Source

Jenny A.  
Mortgage Broker  
Banking  
Used the software for: 2+ years

### "Great!"

March 14, 2023

5.0

Pros

I like how easy this program is and the online chat support.

Cons

Wish we could export the 1003 into the Lenders portal..

Switched from

[Calyx Point](https://www.capterra.com/p/73554/Calyx-Point/)

That system was to complicated and not easy to set up.

Review Source

Response from LendingPad Corp

March 20, 2023

We appreciate you for taking the time to share your experience with LendingPad. Our company places great importance on our clients' feedback to continually enhance our services. Having a direct lender integration is one of our top priorities in the coming future. Please keep an eye out for our system updates and product releases that announce any changes in the system. Thank you for choosing LendingPad, and we are eager to continue serving you.

JP

Jose P.  
Processor  
Real Estate  
Used the software for: 1-2 years

### "NAVITAGING ROOM FOR IMPROVEMENT"

February 6, 2024

5.0

OVERALL, LENDING PAD IS AN EXCELLENT PRODUCT FOR MORTGAGE ORIGINATION. EXCELLENT CUSTOMER SERVICE AND IT IS UP TO DATE ON THE FORMS AND CONNECTIVITY WITH THE TOOLS NECESSARY TO PROCESS A MORTGAGE LOAN APPLICATION.

Pros

CUSTOMER SERVICE IS EXCELLENT AND IT IS LINKED TO THE NECESSARY TOOLS TO PROCESS A LOAN APPLICATION.

Cons

TOO MANY BUTTONS AND NOT SO EASY TO NAVIGATE. I AM GUESSING MANY CUSTOMER SERVICE CALLS ARE DUE TO NAVIGATING CONFUSION.

Review Source

Response from LendingPad Corp

February 9, 2024

Thank you for sharing your positive experience with LendingPad, and we're pleased to hear that you find our customer service excellent and appreciate the connectivity with necessary tools for processing a loan application. Regarding your concern about navigation, we want to ensure you have the best experience possible. Have you updated your UI to the 2023 version? The latest updates include enhancements that might improve your navigation experience. Additionally, if you haven't explored it yet, the inline edits feature can be beneficial in avoiding the need to click through multiple buttons. We appreciate your feedback, and your insights help us identify areas for improvement. If you have any further suggestions or if there's anything specific you'd like assistance with, please let us know. We're here to ensure LendingPad meets your expectations and provides a seamless experience for mortgage origination. Thank you for choosing LendingPad!

DC

Danielle C.  
Assistant  
Financial Services  
Used the software for: 1-2 years

### "One place to handle leads and loans, from start to finish."

March 9, 2023

5.0

Pros

From application, communication (emails and calling), document management, credit reports, forms/disclosures, and quick responses for questions, Lending Pad offers it all. No need to jump from different platforms to perform duties during a loan process. I was able to cancel other subscriptions for storage and electronic signing.

Cons

When I do come across difficulties or navigating the portal, I just use the chat and get answers. I know some features are expected to be available in the future but I currently do not have any issues using Lending Pad.

Review Source

Response from LendingPad Corp

March 20, 2023

We appreciate you for taking the time to share your experience with LendingPad. Our company places great importance on our clients' feedback to continually enhance our services. Thank you for choosing LendingPad, and we are eager to continue serving you.

TL

Tina L.  
Mortgage Broker  
Real Estate  
Used the software for: 1-2 years

### "Much more efficient than most LOS"

February 6, 2024

5.0

Great experience compare to other systems I've used such as Encompass, Calyx, Byte, and Loan Soft

Pros

Its quick to save a file and I can work on multiple tabs/files at the same time

Cons

Some critical data is hard to find at first, but once you know where they are, the flow is easy

Review Source

Response from LendingPad Corp

February 9, 2024

Thank you for sharing your positive experience with LendingPad. We're delighted that you find our system quick in saving files and appreciate the ability to work on multiple tabs/files simultaneously. We understand that there can be a learning curve when adapting to a new system, and we want to assure you that our team is here to assist you throughout that process. If there are specific areas where you find critical data hard to locate initially, we're more than happy to provide guidance and support to streamline your experience. If you ever have further feedback, suggestions, or if there's anything specific you'd like assistance with, please don't hesitate to reach out. Your insights contribute to our ongoing efforts to enhance LendingPa

RB

Robert B.  
Loan Officer  
Financial Services  
Used the software for: 6-12 months

### "Review"

March 14, 2023

5.0

I like it and I am glad we switched to LP.

Pros

I have used Lending Pad for about 6 months and I like the LOS. There are a few things that are missing from the system, but they keep creating new things all the time so I am hopeful that these items will be here before much longer. I feel there should be ability to move a previous company up or down the in the order it appears on the 1003. Clients often forget about a small job that one time, but then send me a w2 showing they worked there. When I go back to input the information, it shows up at the bottom. I would like to be able to input the information and move it up to the chronological position that matches the start and ending dates.

Cons

There are not many parts that I do not like about Lending Pad other than it can get bogged down at times.

Switched from

[Calyx Point](https://www.capterra.com/p/73554/Calyx-Point/)

Because it's Calyx!!!

Review Source

Response from LendingPad Corp

March 20, 2023

We appreciate you for taking the time to share your experience with LendingPad. Our company places great importance on our clients' feedback to continually enhance our services. Please be sure to submit a new feature request in your support tab in your LendingPad portal. We monitor feature requests on a weekly basis and we do our best to prioritize their development based on client request. Please reach out to our support team if you need assistance submitting the request. Thank you for choosing LendingPad, and we are eager to continue serving you.

RR

Raymundo R.  
IT  
Real Estate  
Used the software for: 1-2 years

### "Outstanding Loan Origination System"

March 17, 2023

5.0

Overall experience has been great.

Pros

I like their Free POS function and their new scenario builder.

Cons

I don't like that LendingPad does not allow individuals to pay for their own account while inside a broker account.

Reason for choosing LendingPad

Other brokers recommended this platform.

Switched from

[Calyx Point](https://www.capterra.com/p/73554/Calyx-Point/)

We wanted a web based LOS

Review Source

Response from LendingPad Corp

March 20, 2023

We appreciate you for taking the time to share your experience with LendingPad. Our company places great importance on our clients' feedback to continually enhance our services. We are so excited to hear that you are taking advantage of the LendingPad POS. This Friday 3/24/2023 we will be hosting a webinar to go over current updates to the POS, as well, as upcoming updates. Feel free to register here: https://www.google.com/url?q=https://lendingpad.zoom.us/s/86486038979&sa=D&source=calendar&ust=1679753157910140&usg=AOvVaw0qaFJrnqdRZy-JrweGmMko.Thank you for choosing LendingPad, and we are eager to continue serving you.

JC

Jose C.  
President  
Financial Services  
Used the software for: 2+ years

### "Easy to use LOS"

March 14, 2023

4.0

Very good.

Pros

Easy to use, priced adequately, fast customer support.

Cons

Still need some improvements on functionality and features.

Reason for choosing LendingPad

Arive did not have disclosure integration for e-signing at the time.

Switched from

[Encompass](https://www.capterra.com/p/135344/Encompass/)

Too expensive.

Review Source

Response from LendingPad Corp

March 20, 2023

We appreciate you for taking the time to share your experience with LendingPad. Our company places great importance on our clients' feedback to continually enhance our services. Please ensure to submit any new feature suggestions for improvements on functionality and features. Our team monitors these suggestions weekly for future implementation. Thank you for choosing LendingPad, and we are eager to continue serving you.

RC

Ryan C.  
MLO  
Financial Services  
Used the software for: 2+ years

### "Easy to use"

February 6, 2024

5.0

makes quick and easy work of the loan process

Pros

ease of use

Cons

theres lots of steps to loan origination and easy to miss steps. Theres no way to ensure things do not fall through the cracks.

Review Source

RR

Rudy R.  
Managing Director  
Real Estate  
Used the software for: Less than 6 months

### "Destroys Encompass!"

March 28, 2023

5.0

Originating and processing is what it helped me most with.

Pros

How easy and quickly I could customize it and input applications into it.

Cons

How I could only have one processor assigned at a time to a file.Also if they already had an email associated with it, I had to make another email for them to use.

Reason for choosing LendingPad

To be honest price initially, but after using it, I loved it.

Review Source

AJ

Anthony J.  
CEO  
Financial Services  
Used the software for: 2+ years

### "Great System Robust "

March 14, 2023

5.0

Pros

It’s really a great product adding new features constantly without downtime also it works on any platform including Mac

Cons

Implementation of API on s product’s and I wish esign was included also some of the products API products are not compatible

Review Source

AE

Alan E.  
Broker/ Owner  
Real Estate  
Used the software for: 1-2 years

### "Big fan of the LOS and the support team behind it"

March 14, 2023

5.0

Outstanding. No complaints at all. Really impressed with the product and the service.

Pros

Full featured, best in class, short onboarding cycle, amazing live chat feature

Cons

Still can't manage the pipeline and views the way I would like it.

Review Source

Response from LendingPad Corp

March 20, 2023

We appreciate you for taking the time to share your experience with LendingPad. Our company places great importance on our clients' feedback to continually enhance our services. We noticed you mentioned you are having some difficulty managing your pipeline and building the views the way you would like. We advise joining our support team on live support M-F from 12pm-5pm to ensure that we can walk you through this on your screen. Thank you for choosing LendingPad, and we are eager to continue serving you.

JM

Jennifer M.  
Loan Officer  
Real Estate  
Used the software for: 1-2 years

### "Jennifer's review"

March 14, 2023

5.0

Pros

Like the loan pre approval and customer support

Cons

Borrower usage is not user friendly and needs better instructions for then they upload docs.

Review Source

Response from LendingPad Corp

March 20, 2023

We appreciate you for taking the time to share your experience with LendingPad. Our company places great importance on our clients' feedback to continually enhance our services. We are so excited to hear that you are taking advantage of the LendingPad POS. This Friday 3/24/2023 we will be hosting a webinar to go over current updates to the POS, as well, as upcoming updates. Feel free to register here: https://www.google.com/url?q=https://lendingpad.zoom.us/s/86486038979&sa=D&source=calendar&ust=1679753157910140&usg=AOvVaw0qaFJrnqdRZy-JrweGmMko.Thank you for choosing LendingPad, and we are eager to continue serving you.

CB

Chris B.  
LO  
Banking  
Used the software for: Less than 6 months

### "LP review "

February 1, 2024

2.0

Not good. I have never experienced such a glitchy LOS in 23 year.

Pros

Looks fine? Not really any pros to be honest.

Cons

The fact that nothing ever saves. Very clunky and constantly have to get in out of the file to verify changes to the file have saved.

Review Source

EM

Emigdia M.  
Loan Officer Assistant  
Real Estate  
Used the software for: 1-2 years

### "Quick Answers on Chat "

February 1, 2024

5.0

Pros

I like the the chat feature because the team has been answering my questions promptly.

Cons

I don't like that I can't have more than one file open at the same time.

Review Source

RG

Ron G.  
Operations Manager  
Real Estate  
Used the software for: 6-12 months

### "Lending Pad Review from Tech Consultant at Mortgage Company"

February 5, 2024

4.0

9/10, Lending Pad is the best loan origination software you can get. It is the industry leader.

Pros

Support team, their simple feel and workflow, organization, their cloud based document manager, which does need some work.

Cons

Document manager not being able to drag documents around, not alot of freedom with it.

Switched from

[Encompass](https://www.capterra.com/p/37038/Encompass360/)

Price, technology, computer performance.

Review Source

AB

Andrea B.  
Mortgage Broker  
Financial Services  
Used the software for: 6-12 months

### "Flow and Ease of Use"

February 1, 2024

5.0

Pros

Very easy to get around - quick processor not bogged down

Cons

Not alot I can think of - I really dont use as a CRM

Review Source

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