# Page 3 | LendingPad Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is LendingPad the right Loan Origination solution for you? Explore 134 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/171891/LendingPad/reviews --- LendingPad 4.4 (134) [View alternatives](https://www.capterra.com/p/171891/LendingPad/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of LendingPad ## Showing most helpful reviews Showing 51-75 of 134 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LT Louise T. Loan originator Financial Services Used the software for: 1-2 years ### "Lending pad is an exceptional tool for your business needs" February 1, 2024 5.0 Rate it as a 10. The system is very user friendly Pros The process helps you to fill in all the needed blanks Cons It was perfect and makes your life easier Switched from [Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/) More accessable to the info needed to get our system compatible Review Source KH Kristin H. Mortgage Loan Originator Financial Services Used the software for: 2+ years ### "I love Lending Pad" February 6, 2024 5.0 I love my experience with lending pad and the support is 10/10 everytime. Pros How easy it is to navigate through each loan. It’s extremely easy Cons I have no dislikes to be honest. I love using lending pad Review Source JB Jose B. Senior Loan Officer Financial Services Used the software for: 2+ years ### "Lending Pad Took Our Business To The Next Level" March 9, 2023 5.0 Overall I love the system. the technology and being able to use it from anywhere! EVEN MY CELL PHONE!!!! I can literally work from anywhere and not miss a beat! Pros I come from using a very outdated Loan Origination system. When I got introduced to lending pad over 3 years ago it was a game changer! it allowed us to be more efficient when originating loans and even for new loan officers at our company it is so easy to use that the transition is seamles.. Cons I have yet to encounter anything that I do not like about lending pad. Review Source Response from LendingPad Corp March 20, 2023 We appreciate you for taking the time to share your experience with LendingPad. Our company places great importance on our clients' feedback to continually enhance our services. We are so delighted that we could provide you the flexibility to work from anywhere. Thank you for choosing LendingPad, we are eager to continue serving you. JT Jennifer T. Admin / Secondary Market Wholesale Used the software for: 6-12 months ### "Good company" March 14, 2023 5.0 Overall a good experience. Pros Like the support when in a loan the most, usually a quick response in the chat box. Visually a much easier look then the old system. Cons Not being able to have a directory to call when help is needed for our Admin - have to go thru same support email that the LO's do - wish there was a "bat phone" just for management. Also, originally was sold on the 3rd party company that would copy pipelines from old system to Lending Pad - that did NOT go well, company went dark with us then tripled pricing. Review Source Response from LendingPad Corp March 20, 2023 We appreciate you for taking the time to share your experience with LendingPad. Our company places great importance on our clients' feedback to continually enhance our services. Although we don't have a direct line for admin questions, we do provide admins the opportunity to schedule an admin support call in the support tab under the screen share button. Thank you for choosing LendingPad, and we are eager to continue serving you. IA Ismael A. Mortgage Broker Financial Services Used the software for: 2+ years ### "Lending Pad great for beginners" February 1, 2024 5.0 It has been good. Once you know how to navigate, everything will be fine. Customer Service respond fast Pros The way you can go from one place to other Cons Probably the way application is presented to our customers Alternatives considered [Calyx Point](https://www.capterra.com/p/73554/Calyx-Point/) Reason for choosing LendingPad Pricing and navigation. Dalia Quintanilla was very helpful in introduce into everything. Review Source CC Clayton C. Mortgage Broker Real Estate Used the software for: 2+ years ### "Great Platform" February 1, 2024 5.0 Pros LendingPad is easy to use, the customer service is quick and very knowledgeable Cons I have not used other platforms so I can't say that I don't like something because I'm happy with the service. Review Source JT James T. Mortgage Broker Consumer Services Used the software for: 6-12 months ### "Lending Pad " March 17, 2023 4.0 Good response other than IT request to research why it takes for EVER to received data from Lending Pad, this is an automated process. I had a long learning curve starting up, and still learning how to use some of the features. Pros Need a more user friendly system with clear labeling of functions. Cons I began using BnTouch a couple of months ago, and it takes for EVER to received data from Lending Pad, this is an automated process. Switched from [Calyx Point](https://www.capterra.com/p/73554/Calyx-Point/) NEXA Mortgage decision. Review Source SR Sarah R. Mortgage Admin Financial Services Used the software for: Less than 6 months ### "They charge for setup but there is no setup or support and no refunds!" July 21, 2023 1.0 After paying $500 for setup I didn't receive any setup help, there was a terrible onboarding call from a very rude rep and when I tried setting up system by myself I realized so many option items were missing which were promised. I asked them to cancel my service and issue a refund and they closed my account and refused to issue any refund after charging less then a week ago for $592.00 now I have opened a credit card dispute to get my money back but I want anyone deciding not to go with them they are running a scam and you will end up paying for 2 systems!!! Pros There is nothing to like about them, their customer service is non-existing, they do not offer trial and once you sing-up you find out there are too many components you were promised and are not provided to you, you try setting up system even though they charge $500 for setup and none of their promise is fulfilled, and they close your account after a week and refuse to issue a refund back... SCAMMER!!! Cons They have terrible software and no support or setup which they charge you $500 for, liers!! Review Source JC James C. Mortgage Advisor Banking Used the software for: 1-2 years ### "Lending Pad" February 1, 2024 5.0 wonderful - I enjoy the live experience and immediate results Pros the ability to collaborate with my processing - borrower and investor on a single platform Cons sometimes it appears initially busy platform but they have the customer service to always help Switched from [BytePro](https://www.capterra.com/p/9297/BytePro/) this is way more easier and less expensive Review Source JB James B. Sr. Loan Officer Financial Services Used the software for: 1-2 years ### "Great Product for the Price" February 13, 2024 4.0 It's been great. It's easy to use, easy to integrate all your services. I have integrated, Secure Loan Docs, Surefire, MLO FLO, High Level Marketing, etc and they all worked great. Pros The ease and accuracy of completing the loan application, uploading docs, credit reporting agency integration, AUS integration. Cons Don't really have anything to critique, Lending Pad has been great rolling out updates. Switched from [Encompass](https://www.capterra.com/p/135344/Encompass/) Because Encompass is so clunky and slow. It takes so much longer to complete any tasks. Review Source KP Kathryn P. Mortgage Loan Originator Banking Used the software for: 1-2 years ### "Lending Pad Review " February 6, 2024 4.0 Good - as I said, I like that LP is finally integrating with other systems that we utilize such as CRM's. Pros That they're integrating with other systems Cons It is a bit clunky - cumbersome to use when compared to other systems - it almost seems outdated Switched from [Encompass](https://www.capterra.com/p/37038/Encompass360/) Switched company - Encompass was more straightforward and MLO- friendly. Review Source AN Amir N. Owner Real Estate Used the software for: 2+ years ### "The go to LOS software for your mortgage business. " February 1, 2024 5.0 Pros Customer service and ease of use of this service is well above par. Great platform. Cons There truly isn’t a downside to the system. Review Source AC Austin C. Loan officer Banking Used the software for: 1-2 years ### "Ok at best" February 1, 2024 3.0 Plenty of room from improvement. The customer service chat is a great feature. But there are too many small issues. All 2300 loan officers in my company experience the same issues and LendingPad doesnt seem to care to fix the issues. Too glitchy, missing useful features like document requests. Pros I like the layout and the overral feel for LendingPad. The customer support is excellent and accessible. Cons It can be very glitchy. It does not save my work. I often have to add a number over and over as it does not save. When I have clients apply they often will create 3-4 applications by accident. Customers hate the layout and doing online applications. Its very hard to request documents from clients, there is no way to do it or request it through LP. Switched from [Encompass](https://www.capterra.com/p/135344/Encompass/) I had to, my company has a contract with LP and everyone has to use LP. Review Source RA Rocke A. Mortgage Broker Real Estate Used the software for: 2+ years ### "Lending Pad , all around origination LOS" February 1, 2024 5.0 Easy to use, almost always up and running versus other LOS' Pros functionalities and support. Integrations with AUS and vendors Cons Learning curve was a little rough after 20 years with encompass but very happy after Switched from [Encompass](https://www.capterra.com/p/135344/Encompass/) demo of lending pad versus speed and downtime on encompass Review Source AD Aaron D. Loan Officer Banking Used the software for: 6-12 months ### "coming up short on some key elements" February 27, 2024 3.0 Pros quick to learn but has some limitations for the reporting Cons document management and contact management Switched from [Encompass](https://www.capterra.com/p/37038/Encompass360/) changed companies and the companies dictates thew LOS system Review Source JT Jeff T. Owner Banking Used the software for: Less than 6 months ### "Initial review of Lending Pad" February 1, 2024 4.0 So far I'm delighted that it's easy enough for beginners and the ability to manipulate and create rules in real time is amazing. Pros The product is easy to implement and manipulate. The POS is user friendly, and automation is efficient. Customer service out of the gate has been very efficient and responsive. Cons Every LOS takes time to learn, Lending Pad is better than most, but still requires a learning curve. Reason for choosing LendingPad It had a better correspondent platform and was easier to update. Open API was also a big selling point. Review Source JH Jeremy H. Mortgage Broker Real Estate Used the software for: 2+ years ### "Love LendingPad" February 9, 2024 5.0 Pros Great LOS in my opinion that is very reasonably priced. I've used quite a few competitors and i would say LP is by far the best. Support is good as well. Cons Support until I learned to use the chat box Review Source AM Aaron M. Loan Officer Real Estate Used the software for: 2+ years ### "Lending Pad Review" February 1, 2024 4.0 Pros Ease of use is good. I do like that it integrates with Loanzify as well Cons I enjoy Lending Pad, but lately t has been taking a long time to save files and show files when viewing them in the document manager Review Source BB Bela B. owner Financial Services Used the software for: 6-12 months ### "be ware" February 26, 2021 1.0 disappointed Pros didn't like the service - and now am forced to pay Cons I asked for directs how to cancel service because my renewal was coming. And because I asked, they cancelled my service and took my data and refused to give it back without an extra fee of over $1,000 to get my own data back, even thought i did not give permission Alternatives considered [Calyx Point](https://www.capterra.com/p/73554/Calyx-Point/) Reason for choosing LendingPad never again Switched from [Calyx Point](https://www.capterra.com/p/73554/Calyx-Point/) switched back Review Source Response from LendingPad Corp April 7, 2021 Dear Ms. Basile, We looked at our records and found that we did cancel your service and close the account at your request. Data and documents in the account will be deleted permanently in 7 days after closure. However, in a later message, you contacted us to log back into the account to move your data. At that time the account was already closed, and the contract has already expired (1/19/2021). As instructed by our support, the only option at that time, prior to complete data deletion was to purchase one seat so we can re-activate the account. However, you were unwilling to do that. We hope this clarifies your questions and will take this feedback to further improve our service in the future. LendingPad CSR JA Joan A. Sr. Mortgage Specialist Financial Services Used the software for: 1-2 years ### "Lending Pad Review " March 18, 2023 5.0 Once I get used to the new system ; over all it’s easy to navigate . Pros The chat feature to navigate the site ; someone is always available to answer my questions, and all the tutorials . Cons Having used Point and encompass for over 20 years, it is sometimes difficult to get used to a different format , trying to find certain fields , and documents locations . Switched from [Calyx Point](https://www.capterra.com/p/73554/Calyx-Point/) My broker uses Lending pad Review Source Response from LendingPad Corp March 20, 2023 We appreciate you for taking the time to share your experience with LendingPad. Our company places great importance on our clients' feedback to continually enhance our services. We encourage you to attend our live trainings and connect with our support team through live support for additional assistance as you become more acquainted with LendingPad. Thank you for choosing LendingPad, and we are eager to continue serving you. JM John M. MLO Real Estate Used the software for: 6-12 months ### "It's Ok..." February 1, 2024 5.0 I'd give it a 3.5 out of 5............... Pros It does a lot of things in a contained environment Cons Pricing a loan in LP is very cumbersome. Switched from [Calyx Point](https://www.capterra.com/p/73554/Calyx-Point/) The company made that decision to update Review Source aP anne P. Mortgage broker Financial Services Used the software for: 1-2 years ### "mortgage loan officer" February 10, 2024 5.0 Pros it's easy to learn and maneuver. There is support when you need it. Very simple Cons Was easy to learn and there is support right there if you need troubleshooting Review Source Neil E. Chief Operations Officer Financial Services Used the software for: 6-12 months ### "Web Based Mortgage Origination" November 3, 2018 4.0 Customer service has been excellent, and response time through their help desk is under an hour. Typically our responses for trouble tickets is within 15 minutes, Pros Love the software - It's best strength is the ability to access it via a secured web portal. This takes loan origination to a new level as we can access the software from anywhere. The LOS user interface makes it simple to create and setup loans. Cons Not necessary but nice - more customization on screen layout and color options for the dashboard layouts. It makes it easier on the eyes when you stare at the screen for 8+ hours per day. Review Source Response from LendingPad Corp November 22, 2018 Dear Mr. Erickson, in Settings, Manage Company, you may change company color theme to one of the four combinations. In Q119 we will be adding more choices and screen layouts to the entire site including dashboard and allow more customized shortcuts. We are very much focused on user adoption and user experience in the coming year to continuously improve the platform. Thank you for your feedback and we value your business! TC Tammy C. Mortgage Loan Processor Financial Services Used the software for: 6-12 months ### "review" March 14, 2023 5.0 great Pros ease of use, no training needed, more than one person can be in a borrower file at a time. Cons no phone number to call to discuss issues....i have used the chat feature and that works ok Review Source Response from LendingPad Corp March 20, 2023 We appreciate you for taking the time to share your experience with LendingPad. Our company places great importance on our client's feedback to continually enhance our services. Although we don't have a direct call line we offer email, chat, and live support to assist our clients with any questions or concerns they may have. This has been extremely successful because we usually do require the loan URL or the ability to view a client's screen which we can't support to the best of our abilities via phone. We look forward to being of continued assistance, thank you for choosing LendingPad. JR Joseph R. President Financial Services Used the software for: 1-2 years ### "Lending Pad is Great!" March 17, 2023 5.0 Pros The integration was very simple and their customer support team is fast and very effective. Cons None, we are very happy with the product. Review Source Response from LendingPad Corp March 20, 2023 We appreciate you for taking the time to share your experience with LendingPad. Our company places great importance on our clients' feedback to continually enhance our services. Thank you for choosing LendingPad, and we are eager to continue serving you. Similar Products Featured