# Page 5 | LendingPad Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is LendingPad the right Loan Origination solution for you? Explore 134 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/171891/LendingPad/reviews

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LendingPad

4.4 (134)

[View alternatives](https://www.capterra.com/p/171891/LendingPad/alternatives/)

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Last updated March 13th, 2026

# Page 5 - Reviews of LendingPad

## Showing most helpful reviews

Showing 101-125 of 134 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AP

Alvaro P.  
President  
Financial Services  
Used the software for: 6-12 months

### "Excepcional Customer Experience"

February 13, 2024

5.0

Pros

Easy to use/navigate, integrated to most investors portal requirements.

Cons

I would like a more like the original URLA format for loan applications.

Review Source

ST

Sabrina T.  
Loan Assistant  
Banking  
Used the software for: 1-2 years

### "Loan Assistant"

March 14, 2023

5.0

Pros

Makes it easy to confirm all information

Cons

Nothing that I know of, it is very functional.

Review Source

AS

Arlin S.  
Managing Owner  
Financial Services  
Used the software for: 6-12 months

### "Lendingpad Review"

February 9, 2024

4.0

Pros

Customer service and online help along with quick response time.

Cons

it can be difficult to locate certain ratios or numbers

Review Source

ES

Eric S.  
Mortgage loan originator  
Banking  
Used the software for: Less than 6 months

### "Lending Pad Review"

February 13, 2024

5.0

Pros

Streamlined in my business and it’s mobile friendly

Cons

Nothing has all great features and everything works

Review Source

WW

William W.  
Loan Officer  
Banking  
Used the software for: 6-12 months

### "Very easy to use "

February 13, 2024

5.0

Pros

Much easier than Encompass even for someone older that never used computer programs.

Cons

Employment section to put income for multiple borrowers was a little confusing at first.

Review Source

BB

Brian B.  
Relational Information Specialist  
Real Estate  
Used the software for: 1-2 years

### "Easy to learn, easy to use. "

July 19, 2019

5.0

Being able to connect LendingPad to our CRM has been invaluable to serving our customer base.

Pros

LendingPad has the user in mind, it is easy to use and learn. The customer service has been phenomenal. They are quick to help and have answers to all almost all our questions!

Cons

Would love a customer interface, where customers can submit information directly to LendingPad

Switched from

[Calyx Point](https://www.capterra.com/p/73554/Calyx-Point/)

Needed a piece of technology that would communicate with our other technology needs

Review Source

MC

Martin C.  
Branch Manager  
Financial Services  
Used the software for: 1-2 years

### "Lending Pad "

August 16, 2019

5.0

Its easy to used being web based and allows me to work remote.

Pros

The software is easy to use and the information is easy to access.

Cons

The reports are not as easy as they could be.

Alternatives considered

[Encompass](https://www.capterra.com/p/37038/Encompass360/)

Reason for choosing LendingPad

Cost and functionality.

Switched from

[Calyx Point](https://www.capterra.com/p/73554/Calyx-Point/)

Calyx has made no improvements in 20 years.

Review Source

SV

Susan V.  
Loan Officer  
Real Estate  
Used the software for: 6-12 months

### "overall excellent "

March 9, 2023

4.0

overall has been above average

Pros

document handling, customer service ease,

Cons

lay out, small writing, some integrations with shape crm are not correct

Switched from

[Encompass](https://www.capterra.com/p/135344/Encompass/)

retail to broker

Review Source

AR

Alejandro R.  
Mortgage Broker  
Financial Services  
Used the software for: 1-2 years

### "Amazing but not perferct"

April 6, 2021

4.0

Great and easy to use.

Pros

easy to use. Viewing is all in one shot. Navigation is user friendly.

Cons

LOS needs more features. Like being able to upload specific documents to a specific condition. Like bank statements to be uploaded into bank statements section or at the very least after. To be more mobile friendly

Reason for choosing LendingPad

Functionality and visually easier

Review Source

SB

Steven B.  
Manager  
Financial Services  
Used the software for: Less than 6 months

### "Somewhat confusing system, poor support"

October 24, 2019

3.0

Onboarding call was good, but the system is quite complex and not very intuitive. Ongoing support is TERRIBLE. Support is provided through chat. Staff seems not to know their own system and has bad attitude. I even had one staff member intentionally terminate my chat while trying to get a setup question answered. (He seemingly could not answer my question, so he cut me off when I told him he had answered my question.) I thought this system had a lot of promise, but I'll probably be looking for something else again.

Pros

\- Cloud based - Seems to be very complete - Good integrations

Cons

\- Very poor support - Knowledge base very light and weak - Confusing and complex setup

Switched from

[Calyx Point](https://www.capterra.com/p/73554/Calyx-Point/)

Price and technology

Review Source

Response from LendingPad Corp

April 7, 2021

Sorry for your poor experience with our support while on your free trial. After reviewing the support log, the setup issue is with an invalid third-party login credential you entered in LendingPad. Pls call the third-party provider to obtain the correct credentials first then call your AE who can help further to complete the setup. Thank you.

PS

Patrick S.  
President  
Financial Services  
Used the software for: 1-2 years

### "Impractical for Startup Organizations"

February 14, 2024

4.0

I have not come embrace the product. I am evaluating other products before onboarding additional staff.

Pros

Nothing really. I chose it, because on the Internet it was advertised as the new generation of Loan Origination Software.

Cons

The way that support is delivered, and the culture and attitude of the support team.

Reason for choosing LendingPad

I was told that since it is the latest product, it has many modern features that make loan origination and reporting easy. I do not believe that these claims are true.

Review Source

KP

Katie P.  
Operations Manager  
Financial Services  
Used the software for: 1-2 years

### "\[SENSITIVE CONTENT HIDDEN\] always helps find the correct answer"

May 13, 2021

4.0

Overall it's been good. I do like the chat because I almost alway get \[SENSITIVE CONTENT HIDDEN\] and he can answer just about anything with a great attitude.

Pros

I really have only used this software for mortgage processing so I don't have anything to really compare it too. I do like the way it is laid out and the colors make it more interesting to use.

Cons

It is slow to load and I do not like the new search feature that much.

Reason for choosing LendingPad

I can't remember why we choose Lending Pad. I just know we did not want to use Encompass.

Review Source

KV

Kevin V.  
Operations Director  
Real Estate  
Used the software for: 6-12 months

### "Fantastic support"

April 9, 2021

5.0

AUS is super easy. Reports are accurate

Pros

Very easy to use and the customer support is fantastic.

Cons

1003 is a little more cumbersome. I wish there was a flow that you could tab through section by section in order to not miss anything.

Alternatives considered

[Encompass](https://www.capterra.com/p/37038/Encompass360/)

Switched from

[Calyx Point](https://www.capterra.com/p/73554/Calyx-Point/)

More functional

Review Source

JS

Jason S.  
Owner  
Real Estate  
Used the software for: 1-2 years

### "Lending Pad for Brokers"

July 23, 2019

4.0

Pros

I enjoy the integration and the ability of the software to grow with my business.

Cons

We have multiple "seats" for the software, however when we have multiple personnel in the software at the same time it will kick us out and not save where we were.

Reason for choosing LendingPad

It was what I needed for the company at the time I started it and it has grown with the growth of the company. We are just now realizing what Lending Pad can do for our company

Review Source

JD

Judy D.  
Mortgage Broker  
Financial Services  
Used the software for: 1-2 years

### "Great Techincal Support "

April 14, 2021

5.0

Great very helpful

Pros

Intregration was great for my business very user friendley

Cons

I have no complaints the product works great

Alternatives considered

[Encompass](https://www.capterra.com/p/37038/Encompass360/)

Reason for choosing LendingPad

The user friendley aspect and the ease of the program and the cost

Review Source

EA

Elizabeth A.  
Loan Officer  
Financial Services  
Used the software for: 2+ years

### "Thank you! "

April 16, 2021

5.0

Their customer support has been great and extremely helpful!

Pros

Friendly user program, disclosures - able to keep loan details and contacts // document operations section ability to merge and reorder PDFs

Cons

The integration with the pricing engine

Review Source

SN

Spring N.  
Administration/Processor  
Real Estate  
Used the software for: 6-12 months

### "Quality Feedback"

April 6, 2021

5.0

Great feedback and amazing support.

Pros

Support is very straightforward and works well with your needs. Gives detail instructions and information necessary to attain clarification and solve problems.

Cons

It takes time to fully understand the software. However, with everyday, it gets more familiar.

Alternatives considered

[Shape](https://www.capterra.com/p/173673/SetShape/)[Aidium](https://www.capterra.com/p/212172/Aidium/)

Reason for choosing LendingPad

LendingPad included more features that we wanted.

Review Source

WL

Wilkin L.  
Managing Broker  
Financial Services  
Used the software for: Less than 6 months

### "POS please"

July 27, 2019

4.0

A good, simple POS so prospective clients can take an application will make Lending Pad a complete LOS in my perspective.

Pros

I like the support. I think rep does a great job!

Cons

It is really important to have a POS. I know that Lending Pad has been working on this for some time, but I'm not sure if it has been rolled out.

Alternatives considered

[Calyx Point](https://www.capterra.com/p/73554/Calyx-Point/)

Reason for choosing LendingPad

Simple to use

Switched from

[Encompass](https://www.capterra.com/p/37038/Encompass360/)

Switched from Retail to Mortgage Broker

Review Source

Response from LendingPad Corp

April 7, 2021

Dear Wilkin, We offer an integrated POS solution as well as connecting to one of many reputable POS solutions in the market today. Please contact your AE for more information.

JV

Justin V.  
MLO  
Real Estate  
Used the software for: 6-12 months

### "Good experience "

April 6, 2021

4.0

Great experinece, not to many issues at all - if I have any at all the chat is very responsive.

Pros

Very user friendly software, I've used proprietary systems (green screen no GUI) as well as other "user friendly" programs like encompass - this is much easier to use and gets findings way faster than anything else.

Cons

There is a slight learning curve but its still pretty straight forward so I don't really have to many complainants - maybe a update window that lets us know if Fannie or Freddie is down for example - if hat exists i don't know where it is.

Review Source

BD

Ben D.  
Operations Manager  
Real Estate  
Used the software for: 6-12 months

### "Top notch"

April 7, 2021

5.0

I love it. It is efficient and a great management tool.

Pros

Support staff. I am new to the industry and have reached out to support staff a lot. They are professional, knowledgeable, and efficient.

Cons

I wish each loan would connect to the lender directly. If this feature is available please let me know how to integrate comms with our system and updates with the lender.

Reason for choosing LendingPad

The \[SENSITIVE CONTENT HIDDEN\] of the company chose to go with LendingPad due to its scalability and efficiency.

Review Source

TR

TWILA R.  
MANAGER  
Banking  
Used the software for: 6-12 months

### "LENDING PAD - "

April 14, 2021

5.0

I truly like Lending Pad, it is by far the easiest software and I've been in the industry for 21 years

Pros

Pulling credit - sending emails to borrowers- it's secure

Cons

I really don't have any dislikes, I just need to take time to really learn more about the system

Reason for choosing LendingPad

I had a friend that allowed me to sit with him one day and he just was so excited about showing this Lending Pad to me. I was sold when I went to Youtube and that was all I needed to see!!!! I love the software!!

Review Source

JO

Juice O.  
Loan Oficer  
Financial Services  
Used the software for: 6-12 months

### "LendingDox is better"

February 9, 2023

2.0

I would much rather use LendingDox, Customer Support is worthless

Pros

none... that it scrapes by with what I need

Cons

TIME VACUUM!!!OVERCOMPLICATEDCustomer Support is a waste and almost worthless

Review Source

PW

Perry W.  
Loan Originator  
Financial Services  
Used the software for: 6-12 months

### "Chat Support RAWKS"

April 14, 2021

5.0

I guess its ok. I used Calyx for 20 years and don't like change. LOL .

Pros

The fact that the chat support is always there to help with any problems.

Cons

NO opinion one way or the other. I don't really have an opinion b/c I don't have a say in what software we use. :)

Review Source

CB

Corina B.  
Admin  
Wholesale  
Used the software for: I used a free trial

### "Doesn't Import Entire file"

October 11, 2018

5.0

scale of 1-10 I would say 9.5

Pros

Love everything about it Layout, ease, admin, checklists, ability to modify, reports and data entry is awesome! If your a new company that is just starting out and don't have to import files into their system. LOVE LOVE LOVE the program!

Cons

if your a company transfering over files from a different software it's not to my standards. Credit reports don't transfer and status dates don't transfer and if it's a file I import it sets it up as an current prospect when it's an old prospect and I can't change the date on prospect.

Review Source

Response from LendingPad Corp

October 15, 2018

Hello, we appreciate the feedback. We do allow you to import up to 100 Fannie Mae 3.2 files from your old system at one time. If you need more, please open a ticket we can increase the limit for you. Credit report liabilities and report date transfer over to 1003/Critical Dates section. We will talk to engineering about allowing changing Prospect date. Anything else you can think of pls use Support -> New Features suggestions form inside of the platform to submit. We do review each entry. We appreciate you being a valued client.

CY

CHRIS Y.  
MLO  
Financial Services  
Used the software for: Less than 6 months

### "Only as good as your Support"

April 28, 2021

5.0

Top notch, professional, and clean.

Pros

Functionality and ease of use are top notch but what makes LendingPad stand out the most once you use the product is the Support that you receive. Second to non on the Support staff and response time, can't say how important and critical that is when answers or help are needed.

Cons

Haven't found one yet, all issues ended up just needing clarity by the support team.

Reason for choosing LendingPad

YouTube demo videos and speaking with other brokers.

Review Source

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