CloudBerry Lab

CloudBerry Remote Assistant


4.5 / 5
24 reviews

Who Uses This Software?

IT Pros, MSPs, System administrators, Tech/IT Support, and ordinary users.


Average Ratings

24 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    absolutely free of charge
  • Free Version
    Yes
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours

Vendor Details

  • CloudBerry Lab
  • www.cloudberrylab.com/
  • Founded 2011
  • United States

About CloudBerry Remote Assistant

CloudBerry Remote Assistant is a Windows software for remote control and desktop sharing. The solution is designed to quickly and securely access and control a remote desktop or server computer over the Internet


CloudBerry Remote Assistant Features

  • Diagnostic Tools
  • File Sharing
  • Real-time Chat
  • Screen Sharing
  • Session Recording
  • Session Transfer
  • Surveys & Feedback

CloudBerry Remote Assistant Reviews Recently Reviewed!


Overall a good experience so far

Jul 28, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This software is very intuitive to use and fairly quick to set up. The features that are included work well and I have not had any issues with file transfers or the chat. I like that the software is light and doesn't use much system resources while running. I'm waiting to see how the iOS and Android apps will work once those features are updated.

Cons: There are more features coming out with each update and the software is stable, but there are a few drawbacks. The screen updates are not in real time. Remote software is never "real time," but using this to look at surveillance cameras live is difficult. The screen refreshes roughly every 3 seconds. I would like to see that improve. It also does not run in the background. I prefer to have the option to minimize to the system tray on Windows. It isn't a deal breaker, but it would be a good option to have. The unattended access is great, but it does require some leg work to get going. Make sure you have all the hash keys that you will need before you set up. A secure repository for all RA keys linked under one account would be great also so keys would not get lost or emailed out posing a security risk. I would like to see a master password that could be used while setting up the software for unattended access so as not to need the Users PC password or the generated password. As an admin, having that option so that I or my team can set up our own password would be beneficial.

A True Unsung Hero of Remote Assistance

Apr 18, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So the biggest pro for CB RA has to be that the program is FREE, which is pretty amazing given the number of features they have jammed into this platform. Another huge pro is that they are CONSTANTLY updating it, not only adding new features, but they are actively listening to customer feedback and implementing fixes and patches quickly to resolve any issues. They also have pretty much every single feature that the paid for, and ultra-expensive, applications do, again, for NOTHING!

Cons: The only CON I can come up with is that the settings seem somewhat lacking - meaning that they don't offer the intricate level of control that some other apps do. Isn't necessarily a bad thing, just something I noticed. I would also love to see 2-way audio, not just for the chat feature.

Overall: I found the Remote Assistant app right after purchasing their Desktop Backup application, and it has really reshaped how I think about what I should be paying for in a Remote Assistant application. I was previously paying a good bit of money for one of the top 5 remote assistant programs, and as it turned out, there was no reason to because Cloud Berry's Remote Assistant has everything they did, and more. So I'm saving thousands per year AND I have more features!

Very good and free alternative to Teamviewer

May 13, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: After I get annoyed by "Commercial use suspected" using Teamviewer I looked around and found Cloudberry RA which is perfect alternative. The best part of it - it is absolutely free with no time limits or whatsoever. Another nice and very usefull feature - it saves remote computer's name together with ID, so you don't need to remember those IDs anymore. In Teamviewer you have this feature only with paid version. I also like it can use Windows user password for unattended access which is also nice because you don't need to remember another password. And after few days of use I can say it is very stable.

Cons: As everything on this world it is not without bugs. I noticed it sometimes stops responding to keyboard but after reconnect it works ok again.

Capterra loader

excellent product at maturity in the backup to cloud space

Feb 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: CloudBerry has always offered a thorough feature set in the backup space and we one of the first to offer backup to cloud across various environments and continues to be on the leading edge.

Cons: Their Linux product for a non-desktop Linux install took some time to reach maturity.

Capterra loader

Great product

Feb 15, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to install, easy to use, easy to implement encryption/security. It's also nice (and secure) that unattended access is only achievable with encryption configured.

Cons: The only 2 complaints I have are the fact that the list of recent connections is just that; a list. It would be awesome if the interface could be allowed to be edited with aliases. Even better would be an account that could be used to maintain a list for administrative purposes. Also, it seems the software can only make unattended connections if a local user account (or domain account) is configured with a password (this is more secure but if single users want their desktop to load immediately on boot, they usually don't have and don't want a password). This also means you have to know an account and its password (and remember the password every time you connect) to utilize the software. I have not seen a way to save the password or allow automatic login.

Great remote desktop softwar

Feb 18, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: All I needed to do was install the host and client on my computers. For each computer, you generate a key pair. You will need to paste the public key from your client computer into the host. Fortunately, I am familiar with PGP encryption and setting up the software was pretty intuitive.

Cons: I wish Cloudberry remote assistant supported local printing of remote files. I also wish that I could send key combinations like (CTRL/ALT/DEL).

Overall: I used Teamviewer until they wanted an outrageous amount of money for use of their software. CloudBerry Remote Assistant does most of what I need it to do. I am contemplating using the Server and Computer back-up programs which are very affordably priced. CloudBerry is a class act and I look forward to using their solutions.,

Capterra loader

Secure and Regularly Updated Freeware with Great Functionality

Oct 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Freeware

- Regularly updated

- You can exchange files between computers

- Super secure with optional enforcement of encryption keys

- You can switch views of monitors

- Logging files can be very important for auditing

Cons: I don't think this software is well suited for large customer support teams. A product like TeamViewer, which to me costs a lot of money, seems to be more robust and with more features. Cloudberry Remote Assistant works very well for personal use and for small businesses.

Overall: This software is very useful for someone who only needs to use this software sparingly. I have used it to connect to my work computer after hours to check up on its file upload progress. I have also used the software for connecting to a computer that had the software I needed to carry out my presentation. If Cloudberry plans to monetize on this product via monthly/annual subscriptions, I would be willing to pay for this product as long as it is significantly cheaper than TeamViewer.

Simply Amazing

Apr 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The variety of accounts you can link to cloudberry is amazing, it's easy to switch between accounts and manage databases. MUCH better than dragon disk

Cons: Literally nothing wrong with this product, I haven't had a single issue since I've started using it (:

tried it once, didn't spend any more time on it. I have only tried the Trial

Feb 15, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

Pros: Works a bit like teamviewer.

When finally connected it worked perfect.

User interface is ok, but not perfect yet.

Cons: you have to actually install the product, and it is not just click install, you have a full installation to remote a pc.

I'm using teamviewer and ScreenConnect, I far prefer these product as they are easier for my customer to run. ScreenConnect doesn't need the user to read 9 digits and a code.

As an idea you could adopt the administrator feature, or team feature, so that you will have a special client for the end user, and they just click and run (NO INSTALL) and then it will popup on the supporters desktop that a person needs help and with one click you are connected.

Vendor Response

by CloudBerry Lab on February 20, 2018

Hello Michael,

Thanks a lot for your feedback.

We're working on improving our product every day and all the features you suggested in your review are on the roadmap already and we're striving to release them as soon as possible, for example quick support client is one of them.

I noticed that you mentioned that in order to start the session the user has to read 9 digits and a code. Please let me know, did you have a chance to use the "Send invitation link" function? It's right under the menu button and is designed for the easy connection experience.

Your opinion is always precious for us and we¿d like to hear from our customers, that¿s why we always send follow up e-mails. Could you please drop us a couple more lines about your experience at ra-contact@cloudberrylab.com?

Looking forward to hearing from you,
Harry B, Remote Assistant Team.

Pc Support

Oct 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: been looking for a free piece of software to offer support to my customers and this fits the bill, as good as teamviewer, logmein etc and is freeware the others are overpriced for small businesses

it does every thing i want it to do and with the security features gives the support customer confidence

Cons: the only thing i would pick up on is being able to remote control straight away instead of view mode and the customer being asked to make changes as some of them have limited it skills

Overall: i am using cloudberry remote to conect to my customers pcs and offering support without a hefty price tag

Love the app, works so well.

May 11, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: FREE

Stable

Quick

Easy to use

Easy to install and configure

Users find it very easy to use as well, they love the fact that I am able to connect and help sort out issues despite being many kilometers away from them.

Cons: If CloudBerry had to start charging for it!

Please, please keep it free. There are so many small businesses and one man IT support people out there that need to connect to 10 - 20 machines, the other apps are so expensive and I for one, cannot afford to pay a huge fee.

Overall: No need to travel kilometer to help someone, just an internet connection and off you go.

Absolutely Amazing

Apr 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, so simple and easy to understand

Cons: lac of features however, its a free item so i cannot complain

Overall: amazing product, i was looking forsomething like this....i mean when you compare this to something like teamviewer which is so astronomically overpriced

this is simply a breath of fresh air

Capterra loader

It allowed me to receive remote support on my server

Jul 02, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It was easy to install, and I liked it very much that a third party can only connect if I allow the accuse and that the encryption key is quite secure.

Supports the following operating systems: Windows Server 2003/2008/2012/2016 , Windows Server 2008/2012 R2 and Windows 7/8/10

Cons: for now it is in BETA mode and we do not know what its price will be, and if it will remain free for all operating systems, and

although if it worked for me on a Windows server, it did not work on Windows 7 Enterprise 64Bits even though I tried to add it to the DEP data execution prevention list, but I think it is due to some error by the beta phase

Overall: Despite being in its BETA phase, I was able to use it to receive remote support on my server for a long period of time without losing connection, its cost of 0 dollars saved me expenses for my small business

Love the implementation. Needs a few features to be more easily functional.

Jul 20, 2018
4/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Love that this is replacing Teamviewer for me. Interface is simple for simple remote connections. Reliable.

Cons: Can't store a directory of computers that I connect to.

Cumbersome connection requirements for unattended access. Why not simply do a computer ID and password with high strength?

No option to start-up at computer start so that if there is a reset on the computer (power outage), I don't lose access to the remote PC. Run it as a service.

Works well in a LAN environment but unfortunately not from behind a proxy

Jun 07, 2018
4/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Free. good to see encryption is the default for unattended as well. The UI is quite good and uncluttered

Cons: A little laggy but my main issue is not support for proxy authentication which means its not really much use to me in a business environment. Sorry.

Vendor Response

by CloudBerry Lab on June 16, 2018

Hello Allan,

Thanks a lot for your feedback, we really appreciate it and value every request, so support for proxy authentication is already on the roadmap.

Thanks a lot once again!

Looks to be some very useful and dynamic software.

Feb 14, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It does what it says and has a lot of options for cloud storage. Fair price & full-featured.

Cons: It looks clunky (probably an ancient Java framework?)

Fantastic, much better than teamviewer and ammy. Offers more security and very user friendly

Jul 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Encrypted and solid connection, unattended access. With other remote control programs the connection drops every now and then, with this one I does not happen or at least it hasn't happened to me yet

Cons: When opened , not connected and minimized it leaves a blank window on the desktop , which can be a bit anoying

Overall: I can connect to my home PC from work

Excellent for remote control

Feb 15, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have tried every product on the market for remote control and this is the best. Super simple, easy to install and use.

Cons: The only thing lacking that we need is file transfer. I heard that is coming so we anxiously await that enhancement.

Remote Assistant from Cloudberry is an elegantly simple product to work with.

Feb 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The initial setup is easy and quick. Getting non-technical users to start Remote Assistant and allow remote access is much easier than other remote support products I have used. Requesting and allowing remote keyboard and mouse control works flawlessly. It is quick and painless get in and out of remote sessions.

Cons: None found. It does what it is designed to do very well. I would like to see an unattended mode so systems could be accessed with user intervention. This product may not be all things to all users but it does well what it does.

missing feature

Sep 26, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: work fine and easy to use looks clean and seems fast

Cons: not a true unattened access for getting to machines that are unattened .....

Overall: i have several machines that are unattended that i need access to on a private network plus i would also like to move / copy files to and from work on my home pc but no one it there to give me access when i need it

A true hopeful for remote computing

Apr 30, 2019
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It's FREE. Seriously, though, the interface is simple and intuitive.

Cons: Nothing to complain about thus far. The features it is missing are already in the works.

Overall: Finding a remote assistance solution that is both simple (for both myself and clients) and isn't priced too high is difficult. Thank you, CloudBerry Lab, for putting out a true contender in the market with professional features on the horizon. I look forward to the product's evolution.

Access to a whole new world!

Jul 20, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I never knew just how easy it could be to host my web content on an AWS S3 bucket, uploaded using CloudBerry! I'm not a huge networking buff and thought I'd have to spend hundreds of dollars on a web developer to help me build an eLearning portfolio. Now that I can easily (literally, a few button clicks) upload and manage my content all by myself, I just want to make more of it!

Cons: The UI is a bit dated, and the icons are awfully small with no tool tips to help a newbie navigate the front end.

What an amzingly easy product to use

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User interface, layout, feature set, this software competes with the market leaders.

Cons: Nothing bad here, just a great product all round

Overall: was able to help my mum with her computer

Good free RDP-Alternative to TeamViewer

Oct 03, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I like most that the software is free for commercial use. It has great functionality for main purposes to control remote PCs an help other users with their problems.

Cons: Speed could be better, especially for unattended use. Better support for simultaneously dual monitor access in two windows.