Best For

IT Pros, MSPs, System administrators, Tech/IT Support, and ordinary users.

Product Details

CloudBerry Remote Assistant is a Windows freeware for remote control and desktop sharing. The solution is designed to quickly and securely access and control a remote desktop or server computer over the Internet

Contact Details

CloudBerry Lab

http://www.cloudberrylab.com/

Founded in 2011

Located in United States

Main Screen
Security Settings
Live Chat
Invitation link
Logout Behavior

Starting Price

  • Not provided by vendor
  • absolutely free of charge

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

MSP360 (CloudBerry) Remote Assistant Features

Diagnostic Tools
File Sharing
Real-time Chat
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

MSP360 (CloudBerry) Remote Assistant Reviews

Showing 5 of 29 reviews
Overall
4.5/5
Ease of Use
4.5/5
Customer Service
4.5/5
Clark M.
Regional IT Lead
Unspecified
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
3/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
July 28, 2018

“Overall a good experience so far”

ProsThis software is very intuitive to use and fairly quick to set up. The features that are included work well and I have not had any issues with file transfers or the chat. I like that the software is light and doesn't use much system resources while running. I'm waiting to see how the iOS and Android apps will work once those features are updated.
ConsThere are more features coming out with each update and the software is stable, but there are a few drawbacks. The screen updates are not in real time. Remote software is never "real time," but using this to look at surveillance cameras live is difficult. The screen refreshes roughly every 3 seconds. I would like to see that improve. It also does not run in the background. I prefer to have the option to minimize to the system tray on Windows. It isn't a deal breaker, but it would be a good option to have. The unattended access is great, but it does require some leg work to get going. Make sure you have all the hash keys that you will need before you set up. A secure repository for all RA keys linked under one account would be great also so keys would not get lost or emailed out posing a security risk. I would like to see a master password that could be used while setting up the software for unattended access so as not to need the Users PC password or the generated password. As an admin, having that option so that I or my team can set up our own password would be beneficial.
Reviewer Source 
Source: Capterra
July 28, 2018
Scott F.
Owner
Information Technology and Services, Self-employed
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 18, 2019

“A True Unsung Hero of Remote Assistance”

OverallI found the Remote Assistant app right after purchasing their Desktop Backup application, and it has really reshaped how I think about what I should be paying for in a Remote Assistant application. I was previously paying a good bit of money for one of the top 5 remote assistant programs, and as it turned out, there was no reason to because Cloud Berry's Remote Assistant has everything they did, and more. So I'm saving thousands per year AND I have more features!
ProsSo the biggest pro for CB RA has to be that the program is FREE, which is pretty amazing given the number of features they have jammed into this platform. Another huge pro is that they are CONSTANTLY updating it, not only adding new features, but they are actively listening to customer feedback and implementing fixes and patches quickly to resolve any issues. They also have pretty much every single feature that the paid for, and ultra-expensive, applications do, again, for NOTHING!
ConsThe only CON I can come up with is that the settings seem somewhat lacking - meaning that they don't offer the intricate level of control that some other apps do. Isn't necessarily a bad thing, just something I noticed. I would also love to see 2-way audio, not just for the chat feature.
Reviewer Source 
Source: Capterra
April 18, 2019
Antanas D.
Web Programmer
Building Materials, 11-50 employees
Used the software for: I used a free trial
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 13, 2019

“Very good and free alternative to Teamviewer”

ProsAfter I get annoyed by "Commercial use suspected" using Teamviewer I looked around and found Cloudberry RA which is perfect alternative. The best part of it - it is absolutely free with no time limits or whatsoever. Another nice and very usefull feature - it saves remote computer's name together with ID, so you don't need to remember those IDs anymore. In Teamviewer you have this feature only with paid version. I also like it can use Windows user password for unattended access which is also nice because you don't need to remember another password. And after few days of use I can say it is very stable.
ConsAs everything on this world it is not without bugs. I noticed it sometimes stops responding to keyboard but after reconnect it works ok again.
Reviewer Source 
Source: Capterra
May 13, 2019
Avatar Image
Doug S.
Technology Services Manager
51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 15, 2018

“excellent product at maturity in the backup to cloud space”

ProsCloudBerry has always offered a thorough feature set in the backup space and we one of the first to offer backup to cloud across various environments and continues to be on the leading edge.
ConsTheir Linux product for a non-desktop Linux install took some time to reach maturity.
Reviewer Source 
Source: Capterra
February 15, 2018
Chris M.
Vice President
Construction, 1-10 employees
Used the software for: I used a free trial
Overall Rating
4/5
Ease of Use
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
February 18, 2019

“Great remote desktop softwar”

OverallI used Teamviewer until they wanted an outrageous amount of money for use of their software. CloudBerry Remote Assistant does most of what I need it to do. I am contemplating using the Server and Computer back-up programs which are very affordably priced. CloudBerry is a class act and I look forward to using their solutions.,
ProsAll I needed to do was install the host and client on my computers. For each computer, you generate a key pair. You will need to paste the public key from your client computer into the host. Fortunately, I am familiar with PGP encryption and setting up the software was pretty intuitive.
ConsI wish Cloudberry remote assistant supported local printing of remote files. I also wish that I could send key combinations like (CTRL/ALT/DEL).
Reviewer Source 
Source: Capterra
February 18, 2019