# MSP360 Connect Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about MSP360 Connect Software - reviews, pricing plans, popular comparisons to other Remote Support products and more. Source: https://www.capterra.com/p/171893/MSP360-Connect --- # MSP360 Connect Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) MSP360 Connect ## What is MSP360 Connect? MSP360 Managed Connect is a fast and secure remote access tool enabling remote support, helpdesk assistance, remote work, distance education, and more. It allows users to access and control Windows devices from any operating system at any time regardless of the computer’s global location. ## What is MSP360 Connect used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Remote Desktop](https://www.capterra.com/remote-desktop-software/) Overall rating Based on 41 user reviews Reviews sentiment Positive 88% Neutral 7% Negative 5% Starting price $89.99 Per User, Per Year Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for MSP360 Connect?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.msp360.com/&name=MSP360 Connect) ## FAQs about MSP360 Connect Overview ### Which roles and teams benefit most from MSP360 Connect? MSP360 Connect is most used by IT administrators, network specialists, support teams, and business owners who need secure remote access and centralized device management. Operations leaders and consultants benefit from faster troubleshooting, user support, and oversight of distributed systems, while small business decision-makers use it to maintain continuity with minimal onsite intervention. Answer based on 41 reviews Overview ### What company size and specific industries is MSP360 Connect built for? MSP360 Connect is designed for MSPs, IT teams, help desk technicians, businesses of any size, and individual users who need remote support. It is suited to technology support environments, internal IT departments, and service providers that assist users remotely across business and personal use cases. Features and Usability ### What are the key features of MSP360 Connect? MSP360 Connect offers remote access/control, unattended access, screen sharing, file transfer, and multiple monitor access for remote support sessions. It also includes chat/messaging, video support, meeting management, session recording, activity tracking, reporting/analytics, access controls/permissions, two-factor authentication, and SSL security. Pricing ### How much does it cost and what fees or limitations are included? MSP360 Connect starts at $89.99 per year per user for Connect Pro, and Managed Connect costs $34.99 per month per user. A free version and free trial are available. Connect Pro includes 25 devices in the address book, while Managed Connect adds centralized management, mass deployment, reporting, and unlimited Windows devices. Answer based on 8 reviews Integrations ### Which third-party tools and platforms does MSP360 Connect integrate with? MSP360 Connect integrates with HaloPSA. Getting Started and Support ### What training and onboarding options does MSP360 Connect offer? MSP360 Connect provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover product topics in a group setting, and documentation and videos offer self-paced reference materials. Getting Started and Support ### What customer support options does MSP360 Connect offer? MSP360 Connect provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users generally describe support as helpful for basic questions, but some report slow response times and difficulty resolving complex issues, especially when the problem involves the app itself. Answer based on 3 reviews Security ### How does MSP360 Connect handle data security and access control? MSP360 Connect uses encryption keys, generated key pairs, password protection, and Windows user passwords to secure unattended access; some reviewers note unattended access only works after encryption is configured. It also supports logging for auditing and user-approved third-party connections, though setup can feel cumbersome and key management lacks a centralized repository. Answer based on 13 reviews Ease of use ### Is MSP360 Connect easy to use for remote support? MSP360 Connect offers a generally simple remote support experience, especially for basic setup, navigation, and day-to-day connections. IT consultants, small business teams, and support staff often find the interface intuitive, though unattended access, key management, and some performance issues can make initial configuration feel cumbersome for less technical users. Answer based on 10 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Remote Access/Control 4.0 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling File Transfer 4.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Move files across different systems or networks Screen Recording 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Record and save a video file of what is happening on a computer screen Mobile Access 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Multiple Monitor Access 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Access multiple screens from one centralized location Screen Sharing 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Digitally share screen view with others MSP360 Connect 40 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Communicate using direct chat or messages within the system Provides a channel for team members to share AI models, media files, communicate, and work together Creates virtual version of end user's desktop environment or operating system Access client's system information, including hardware and software configuration, to perform diagnostics A chronological record of actions or occurrences within a network, software, or process Create, save, and store files Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Ability to chat online in real time Manage the process of planning and scheduling meetings, including agenda creation Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Access multiple screens from one centralized location Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Helps control, track and monitor printing processes Engage in direct, instant messaging with customers, users, etc. Receive data and information in real time Active monitoring of systems, applications, or networks Receive system updates as soon as any changes are made Access work applications remotely, for when working away from the office and/or traveling Print remote documents from multiple devices Deploy updates or install new software remotely Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Record and save a video file of what is happening on a computer screen Digitally share screen view with others At least a username and password is required to access the system Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Record active support and chat sessions for auditing and training Transfer a support session to another team member Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Take actions to troubleshoot issues for networks, devices, etc. Extra layer of security that requires not only a password and username but also something specific to that user Manage computers located anywhere without the remote customer present at the other end Connect with meeting participants remotely over video Supports various video file formats Features 4.2 (41) 4.2 Based on 41 reviews ## Pricing Value for money 4.7 (27) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/171893/MSP360-Connect/pricing/) Connect Pro $89.99 Per User,Per Year It includes: - 25 devices in the address book - Attended access - Unattended access - File transfer - Encrypted connection - Multi-monitor support - Text and voice chat - Session recording - Multi-user sessions Managed Connect $34.99 Per User,Per Month It includes: - Unlimited Windows devices to connect to - Attended access - Advanced unattended access - Centralized management - Web-based remote access - Mass deployment - Reporting - Remote printing - Black screen - Lock remote input - File transfer - Encrypted connection - Multi-monitor support - Text and voice chat - Session recording - Multi-user sessions Value for money 4.7 (27) 4.7 Based on 27 reviews ## Integrations [ HaloPSA](https://www.capterra.com/p/20971/HaloPSA/) ## Support, customer service and training options Customer Service 4.4 (25) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (25) 4.4 Based on 25 reviews ## User reviews Overall rating 4.4 Based on 41 reviews Filter by rating 5(22) 4(14) 3(3) 2(2) 1(0) Mentioned topic Sorted by most recent MN Maurizio N. Ditector Venture Capital & Private Equity ### "MSP360 Standalone Connect - Very affordable" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 September 21, 2024 Very Nice, positive experiences with MSP360 Standalone Connect, praising its ease of use, reliability, security, and affordability. Pros Ease of use: Many users find the interface intuitive and easy to navigate, making it simple to connect to remote devices. Reliability: Users report that the software is reliable and provides stable connections. Security: MSP360 Standalone Connect offers various security features, such as encryption and password protection, to ensure the safety of remote connections. Cons Customer support: While many users have found the support team to be helpful, some have reported slow response times or difficulty resolving complex issues. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Ross M. Director Information Technology and Services ### "Excellent Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 8, 2024 Pros Great product with brilliant value for the features it includes. Cons Not really anything, I think it is just as good as other products at a higher price. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BY Bill Y. COO Online Service Director Computer & Network Security ### "Nice solution with room for growth." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 23, 2024 Pros Fast and Stable connection. Multi-User Sessions Cons No Black screen. No Lock remote input. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AR Anderson R. Analyst IT Information Technology and Services ### "Easy connection without user attention" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 19, 2024 Pros I can carry out reviews, interventions and troubleshooting through the program since I can do it quickly and without intervention from the end user and this helps improve solution time. Cons Sometimes the software behaves slowly and incorrectly Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reasons for choosing MSP360 Connect I can make the connection from the platform where I make my backups and the RM Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WV Walter V. President Insurance ### "Almost remote access" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 July 13, 2022 it used to be great! Pros It used to be very easy to use, but something has changed. Cons it stopped working and now is useless. Reasons for choosing MSP360 Connect ease of use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS marco S. Mr Automotive ### "connected but no mouse" 2.0 Overall Rating 2.0 2.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 October 31, 2021 Good initially, then I had the described issue Pros Overall good, it does what it claims. I like the general approach overall Cons I can connect to my remote PC, but since a couple of month I can see the screen but not the mouse I contacted the support but no reply Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NH nigel H. Technical Writer Airlines/Aviation ### "Remote Access" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 August 19, 2021 Great software, not used a lot of the functions yet like files sharing. Pros This fantastic software allows me to access my office PC with all of its functions and dedicated software from remote locations. Cons None so far, not used all of the functions yet . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JG Jennifer G. Owner Retail ### "Excellent Remote Connection Tool for Small Businesses" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 10, 2021 Great experience and would recommend Pros Ease of connection and secure features are the best features. Very simple and intuitive. Cons Nothing. The software performed as expected. Reasons for choosing MSP360 Connect Read an article that highlighted this as one of the remote assistant software options. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HV Harry V. IT support Services Information Technology and Services ### "Review of MSP360 Remote Assistant" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 September 16, 2020 To date I have been satisfied with this remote desktop program and it is a great replacement for Teamviewer, and some other remote desktop software, who claim to be "simple to use" but in fact are not. I am eager to try the Android product as most of the friends & family that I supply remote support to, are all Android users. Pros Easy to install and easy to deploy to friends and family who may need IT support, on Windows based machines. There are adequate features built in, for the level of support that I need to offer, however this is as yet not known if this application needs to be scaled up. Aside from the advertising banner, they are true to their word (refreshing) in supplying a free product without functional limitations. Cons Mobile OS Platforms (Android) are not yet supported. I have signed up for the Beta version once it is available. I would have thought that Android OS would have been ready to deploy alongside IOS given the prolific use of Android OS on so many devices. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) They incorrectly assumed that I was no longer a personal user and thought I was operating as a business. They did not bother to ask if I was actually receiving any payment for the tech support I was offering to my friends & family. Alternatives considered [MSP360 Backup](https://www.capterra.com/p/143536/MSP360-Managed-Backup/) Reasons for choosing MSP360 Connect Remote desktop is the "litmus test" at the moment. If it performs well, and consistently and over a prolonged period of time, then I will review the other Cloudberry products. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TO Timothy O. Sales Manager Glass, Ceramics & Concrete ### "Build 2.3.0.52" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 April 9, 2020 Pros Fairly easy to use. like that you added multiple monitor support Cons The latest update seems to crash a lot (freezes the image on the screens I am logging in from). I have to call to the other location to have someone close down and restart Remote assistant. Also the mouse icon is not steady, it jumps and flickers and when I go to the other screen it become white in a black box. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/171893/MSP360-Connect/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.