--- title: "MSP360 Connect Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about MSP360 Connect Software - reviews, pricing plans, popular comparisons to other Remote Support products and more." source_url: "https://www.capterra.com/p/171893/MSP360-Connect/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # MSP360 Connect Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) MSP360 Connect ## What is MSP360 Connect? MSP360 Connect is remote support software for MSPs, help desks, and IT departments. Technicians can connect to Windows and macOS computers, see the user's screen, and troubleshoot issues without traveling on-site. MSP360 Managed Connect brings computer access, technician permissions, and session reporting into one web console. Start browser-based sessions, deploy agents in bulk, and use unattended access to Windows devices for maintenance when users are away. Multiple technicians can join an attended session to work through complex issues together. Windows-to-Windows sessions include file transfer, text and voice chat, and session recording. Encrypted connections, two-factor authentication for the console, and configurable access permissions help protect support activity. Managed Connect includes 24/7 technical support to help teams with setup and troubleshooting. ## What is MSP360 Connect used for? [Remote Desktop](https://www.capterra.com/remote-desktop-software/)[Remote Support](https://www.capterra.com/remote-support-software/) Overall rating Based on 45 user reviews Reviews sentiment Positive 87% Neutral 7% Negative 7% Starting price $89.99 Per User, Per Year Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for MSP360 Connect?[Manage this product listing](https://www.g2.com/products/msp360-connect/claim_requests/new?auto=true) ## FAQs about MSP360 Connect Overview ### Which roles and teams benefit most from MSP360 Connect? MSP360 Connect is most used by IT leaders, network managers, technology consultants, and support teams that provide remote assistance, troubleshoot devices, and manage client systems. Business owners and directors use it to oversee service delivery, while developers and engineers access remote machines for maintenance, testing, and technical issue resolution. Answer based on 45 reviews Overview ### What company size and industries is MSP360 Connect built for? MSP360 Connect is built primarily for small businesses, which represent 92% of reviewers, and Information Technology and Services organizations at 32%. It also serves MSPs, IT departments, help desks, remote workers, and personal users across computer security (8%) and retail (5%), mainly for remote desktop access and support. Answer based on 45 reviews Features and Usability ### What are the key features of MSP360 Connect? MSP360 Connect offers remote access/control, unattended access, screen sharing, screen recording, and session transfer for remote support. It also includes chat/messaging, video conferencing, file transfer, remote printing, monitoring, diagnostic tools, reporting/analytics, and access controls with role-based permissions, secure login, and two-factor authentication. Pricing ### How much does it cost and what fees or limitations are included? MSP360 Connect starts at $89.99 per year for the Connect Pro plan, with Managed Connect priced at $1 per month, usage based. A free version and free trial are available. Connect Pro includes 25 devices in the address book, while Managed Connect adds centralized management and MSP features. Answer based on 9 reviews Integrations ### Which third-party tools and platforms does MSP360 Connect integrate with? MSP360 Connect integrates with HaloPSA for PSA and service desk workflows. It supports one third-party integration, connecting remote support sessions with ticketing and customer management processes through this catalog-listed platform. Getting Started and Support ### What training and onboarding options does MSP360 Connect offer? MSP360 Connect provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover group learning, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review. Answer based on 1 reviews Getting Started and Support ### What customer support options does MSP360 Connect offer? MSP360 Connect provides email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users describe support as generally helpful for simple issues, but some report slower responses and difficulty resolving complex problems, especially when the issue appears tied to the app itself. Answer based on 3 reviews Security ### How does MSP360 Connect handle data security and access control? MSP360 Connect uses encryption keys, including generated key pairs, to secure remote connections; encryption is required or enabled by default for unattended access. Users can approve third-party connections, and unattended access can rely on Windows or local account passwords. Logging supports auditing. Some reviewers find key and password management cumbersome and want centralized key storage. Answer based on 13 reviews Ease of use ### Is MSP360 Connect easy to set up and use? MSP360 Connect makes remote access straightforward for many users, with simple installation and an intuitive interface. IT support teams and small businesses value quick connections and minimal training, while unattended access setup can require key management, additional configuration, and familiarity with security settings for administrators initially. Answer based on 11 reviews ## Features AI summary Based on 6,446 Remote Support reviews Capterra data shows that buyers of remote support software rank the following features as their top priorities: - **Remote Access/Control** (**61%** of reviewers rated this feature as critical) - **Access Controls/Permissions** (**44%**) - **Unattended Access** (**50%**) MSP360 Connect supports all three of the features reviewers rate most highly: **Remote Access/Control**, **Access Controls/Permissions**, and **Unattended Access**. Together, these capabilities let teams connect to devices when needed, manage user access with the right safeguards, and maintain support coverage even when end users are not present, helping businesses resolve issues faster while keeping remote support secure and consistent. Remote Access/Control 3.9 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Access Controls/Permissions 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Unattended Access 4.3 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Manage computers located anywhere without the remote customer present at the other end Screen Sharing 4.4 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Digitally share screen view with others File Transfer 4.4 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Move files across different systems or networks Multiple Monitor Access 4.6 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Access multiple screens from one centralized location MSP360 Connect 40 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Desktop Virtualization: Creates virtual version of end user's desktop environment or operating system - Diagnostic Tools: Access client's system information, including hardware and software configuration, to perform diagnostics - Event Logs: A chronological record of actions or occurrences within a network, software, or process - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Live Chat: Ability to chat online in real time - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multiple Monitor Access: Access multiple screens from one centralized location - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Print Management: Helps control, track and monitor printing processes - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Updates: Receive system updates as soon as any changes are made - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Printing: Print remote documents from multiple devices - Remote Update/Installation: Deploy updates or install new software remotely - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Screen Recording: Record and save a video file of what is happening on a computer screen - Screen Sharing: Digitally share screen view with others - Secure Login: At least a username and password is required to access the system - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Session Recording: Record active support and chat sessions for auditing and training - Session Transfer: Transfer a support session to another team member - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - Unattended Access: Manage computers located anywhere without the remote customer present at the other end - Video Conferencing: Connect with meeting participants remotely over video - Video Support: Supports various video file formats --- Get Advice We can help you find the software with the features you need. Features 4.1 (45) 4.1 Based on 45 reviews ## Pricing Value for money 4.6 (31) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/171893/MSP360-Connect/pricing/) Connect Free Free It includes: - Remote access to Windows and macOS - Attended access only - Unlimited concurrent sessions - File transfer up to 10 MB - 5 devices in the address book - Session recording - 2FA and encrypted connection - Multi-monitor support - Text and voice chat - Multi-user sessions Connect Pro $89.99 Per User,Per Year It includes: - Remote access to Windows and macOS - Unattended access - Attended access - 25 devices in the address book - File transfer up to 1 GB - 2FA and encrypted connection - Multi-monitor support - Text and voice chat - Session recording - Multi-user sessions Managed Connect $1.00 Usage Based,Per Month It includes: - Centralized management - Web-based remote access - Unattended access - Attended access - 2FA and encrypted connection - Mass deployment - Reporting - Remote printing - Black screen - Lock remote input - File transfer - Multi-monitor support - Text and voice chat - Session recording - Multi-user sessions Value for money 4.6 (31) 4.6 Based on 31 reviews ## Integrations [ HaloPSA](https://www.capterra.com/p/20971/HaloPSA/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (29) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (29) 4.3 Based on 29 reviews ## User reviews Overall rating 4.3 Based on 45 reviews Filter by rating 5(24) 4(15) 3(3) 2(3) 1(0) Mentioned topic Sorted by most recent RD Robin D. Director Industrial Automation ### "Good alternative for remote desktop connections" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 25, 2026 Happy with the performance and value of the software. It's a good alternative compared to the big competitors. Pros Easy to setup. Reliable way to establish and work with remote connections. Good connection speed and very little issues. Cons Occasional connection drop out, but very rare. There is no "client only" software version to install on machines that are remotely controlled. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reasons for choosing MSP360 Connect Alternatives were more expensive and licenses very restrictive, while the alternatives didn't offer better features or significantly higher performance. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Joshua S. Owner Computer & Network Security ### "Needs better integration for end users when you are a MSP" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 September 19, 2026 I am trying it out now to see if it is viable option rather then a hardware vpn and MS Remote Desktop. Pros Encryption for unattended access and ease of use. Cost for pro is reasonable. Free is to restricted. Cons Pro price is not available in the msp360 console and adding an administrator for a end user to just use connect is priced way to high. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PL Pauli L. ICT chief Individual & Family Services ### "Okay but unstable" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 September 7, 2026 I have tried also Teamviewer but it was too expensive. That is why I tried MSP that works somehow on my personal things but because I need unattended access, I need better version. Pros When it works, it works okay (free version). Video seems nice and sounds works good. Free version is enough if you don't need unattended access. Cons Quite unstable, at least the free version. No unattended access in free version. Free version works only sometimes. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Teamviewer was too expensive for my use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JH Jance H. CTO Internet ### "Honest Review Of MSP360 Connect" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 23, 2026 Overall, it is a highly competitive, cost-effective tool that balances simplicity for beginners with the advanced management capabilities required by IT professionals Pros MSP360 Connect is a highly reliable and user-friendly remote desktop solution known for its fast, stable connection. It is an excellent choice for both casual and professional users due to its ease of setup and minimal learning curve. Cons Installation on a Windows Computer can be challenging. Con would be the need to have a larger file transfer between computers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MN Maurizio N. Ditector Venture Capital & Private Equity ### "MSP360 Standalone Connect - Very affordable" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 September 21, 2024 Very Nice, positive experiences with MSP360 Standalone Connect, praising its ease of use, reliability, security, and affordability. Pros Ease of use: Many users find the interface intuitive and easy to navigate, making it simple to connect to remote devices. Reliability: Users report that the software is reliable and provides stable connections. Security: MSP360 Standalone Connect offers various security features, such as encryption and password protection, to ensure the safety of remote connections. Cons Customer support: While many users have found the support team to be helpful, some have reported slow response times or difficulty resolving complex issues. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Ross M. Director Information Technology and Services ### "Excellent Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 8, 2024 Pros Great product with brilliant value for the features it includes. Cons Not really anything, I think it is just as good as other products at a higher price. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BY Bill Y. COO Online Service Director Computer & Network Security ### "Nice solution with room for growth." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 23, 2024 Pros Fast and Stable connection. Multi-User Sessions Cons No Black screen. No Lock remote input. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AR Anderson R. Analyst IT Information Technology and Services ### "Easy connection without user attention" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 19, 2024 Pros I can carry out reviews, interventions and troubleshooting through the program since I can do it quickly and without intervention from the end user and this helps improve solution time. Cons Sometimes the software behaves slowly and incorrectly Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reasons for choosing MSP360 Connect I can make the connection from the platform where I make my backups and the RM Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. WV Walter V. President Insurance ### "Almost remote access" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 July 13, 2022 it used to be great! Pros It used to be very easy to use, but something has changed. Cons it stopped working and now is useless. Reasons for choosing MSP360 Connect ease of use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS marco S. Mr Automotive ### "connected but no mouse" 2.0 Overall Rating 2.0 2.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 October 31, 2021 Good initially, then I had the described issue Pros Overall good, it does what it claims. I like the general approach overall Cons I can connect to my remote PC, but since a couple of month I can see the screen but not the mouse I contacted the support but no reply Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/171893/MSP360-Connect/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.