--- title: "MSP360 Connect Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about MSP360 Connect Software - reviews, pricing plans, popular comparisons to other Remote Support products and more." source_url: "https://www.capterra.com/p/171893/MSP360-Connect/" page_type: "product" language: "en" --- # MSP360 Connect Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) MSP360 Connect ## What is MSP360 Connect? MSP360 Managed Connect is a fast and secure remote access tool enabling remote support, helpdesk assistance, remote work, distance education, and more. It allows users to access and control Windows devices from any operating system at any time regardless of the computer’s global location. ## What is MSP360 Connect used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Remote Desktop](https://www.capterra.com/remote-desktop-software/) Overall rating Based on 42 user reviews Reviews sentiment Positive 88% Neutral 7% Negative 5% Starting price $89.99 Per User, Per Year Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for MSP360 Connect?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.msp360.com/&name=MSP360 Connect) ## MSP360 Connect Overview Updated August 2026 AI summary MSP360 Connect enables organizations of all sizes to deliver remote desktop support and device management, offering remote access and control, unattended access, screen sharing, and secure session handling. With features like chat, file transfer, session recording, and two-factor authentication, it supports IT teams and support staff in troubleshooting and maintaining systems across Windows, Mac, mobile, and web-based deployments. ## FAQs about MSP360 Connect Overview ### Which roles and teams benefit most from MSP360 Connect? MSP360 Connect is most used by IT administrators, network specialists, support teams, and managed service consultants who need secure remote access, endpoint troubleshooting, and centralized device management. Business owners, directors, and operations leaders benefit from faster issue resolution, less downtime, and reliable support delivery across distributed users and systems. Answer based on 41 reviews Overview ### What company size and specific industries is MSP360 Connect built for? MSP360 Connect is designed for managed service providers, IT teams, and help desk technicians, as well as businesses of any size and even personal users. It fits organizations that need remote support capabilities, including small businesses, mid-market companies, and enterprise environments across general IT and service support settings. Features and Usability ### What are the key features of MSP360 Connect? MSP360 Connect offers remote access/control, unattended access, screen sharing, multiple monitor access, and session transfer for remote support. It also includes chat/messaging, live chat, video support, file transfer, file sharing, activity tracking, session recording, reporting/analytics, role-based permissions, secure login, and two-factor authentication. Pricing ### How much does it cost and what fees or limitations are included? MSP360 Connect starts at $89.99 per user per year for Connect Pro, and Managed Connect costs $34.99 per user per month. A free version and free trial are available. Connect Pro includes 25 devices in the address book, while Managed Connect adds centralized management and unlimited Windows devices. Answer based on 8 reviews Integrations ### Which third-party tools and platforms does MSP360 Connect integrate with? MSP360 Connect connects natively to HaloPSA. This integration lets MSPs link remote support sessions with PSA workflows, keeping access and service records in one place. Getting Started and Support ### What training and onboarding options does MSP360 Connect offer? MSP360 Connect provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, scheduled presentations, written reference material, and self-paced viewing for teams getting started with the product. Getting Started and Support ### What customer support options does MSP360 Connect offer? MSP360 Connect provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. User feedback says support is often helpful and sometimes quick to respond, but some people report slow replies and difficulty resolving complex issues, especially when the problem appears tied to the app itself. Answer based on 3 reviews Security ### How does MSP360 Connect handle data security and access control? MSP360 Connect uses encryption keys, key-pair setup, and password-protected unattended access, with encryption required or enabled by default for unattended sessions. It also supports user-approved third-party connections and log files for auditing. Reviewers note setup can be cumbersome, key management is limited, and proxy authentication support is missing. Answer based on 13 reviews Ease of use ### Is MSP360 Connect easy to use? MSP360 Connect offers a generally simple remote access experience with an intuitive interface and straightforward setup for basic connections. IT support teams and small businesses often find navigation easy, but unattended access can feel cumbersome, and some users mention clunky design elements, setup steps, or performance demands that affect day-to-day usability. Answer based on 10 reviews ## Features AI summary Based on 6,383 Remote Support reviews Capterra reviewers point to these features as the top priorities when choosing remote support software: - **Remote Access/Control** (**61%** of reviewers rated this feature as critical) - **Access Controls/Permissions** (**44%**) - **Unattended Access** (**50%**) MSP360 Connect supports all three of the features reviewers rate most highly: **Remote Access/Control**, **Access Controls/Permissions**, and **Unattended Access**. Together, these capabilities help IT teams connect to devices quickly, manage user access with the right safeguards, and provide support even when end users are away, allowing teams to resolve issues faster and maintain reliable remote service. Remote Access/Control 4.0 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Access Controls/Permissions 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Unattended Access 4.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Manage computers located anywhere without the remote customer present at the other end Screen Sharing 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Digitally share screen view with others Troubleshooting 3.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Take actions to troubleshoot issues for networks, devices, etc. File Transfer 4.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Move files across different systems or networks MSP360 Connect 40 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Desktop Virtualization: Creates virtual version of end user's desktop environment or operating system - Diagnostic Tools: Access client's system information, including hardware and software configuration, to perform diagnostics - Event Logs: A chronological record of actions or occurrences within a network, software, or process - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Live Chat: Ability to chat online in real time - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multiple Monitor Access: Access multiple screens from one centralized location - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Print Management: Helps control, track and monitor printing processes - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Updates: Receive system updates as soon as any changes are made - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Printing: Print remote documents from multiple devices - Remote Update/Installation: Deploy updates or install new software remotely - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Screen Recording: Record and save a video file of what is happening on a computer screen - Screen Sharing: Digitally share screen view with others - Secure Login: At least a username and password is required to access the system - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Session Recording: Record active support and chat sessions for auditing and training - Session Transfer: Transfer a support session to another team member - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - Unattended Access: Manage computers located anywhere without the remote customer present at the other end - Video Conferencing: Connect with meeting participants remotely over video - Video Support: Supports various video file formats --- Get Advice We can help you find the software with the features you need. Features 4.2 (42) 4.2 Based on 42 reviews ## Pricing Value for money 4.7 (28) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/171893/MSP360-Connect/pricing/) Connect Free Free It includes: - 5 devices in the address book - Attended access only - File transfer - Encrypted connection - Multi-monitor support - Text and voice chat - Session recording - Multi-user sessions Connect Pro $89.99 Per User,Per Year It includes: - 25 devices in the address book - Attended access - Unattended access - File transfer - Encrypted connection - Multi-monitor support - Text and voice chat - Session recording - Multi-user sessions Managed Connect $34.99 Per User,Per Month It includes: - Unlimited Windows devices to connect to - Attended access - Advanced unattended access - Centralized management - Web-based remote access - Mass deployment - Reporting - Remote printing - Black screen - Lock remote input - File transfer - Encrypted connection - Multi-monitor support - Text and voice chat - Session recording - Multi-user sessions Value for money 4.7 (28) 4.7 Based on 28 reviews ## Integrations [ HaloPSA](https://www.capterra.com/p/20971/HaloPSA/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (26) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (26) 4.4 Based on 26 reviews ## User reviews Overall rating 4.4 Based on 42 reviews Filter by rating 5(23) 4(14) 3(3) 2(2) 1(0) Mentioned topic Sorted by most recent JH Jance H. CTO Internet ### "Honest Review Of MSP360 Connect" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 23, 2026 Overall, it is a highly competitive, cost-effective tool that balances simplicity for beginners with the advanced management capabilities required by IT professionals Pros MSP360 Connect is a highly reliable and user-friendly remote desktop solution known for its fast, stable connection. It is an excellent choice for both casual and professional users due to its ease of setup and minimal learning curve. Cons Installation on a Windows Computer can be challenging. Con would be the need to have a larger file transfer between computers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MN Maurizio N. Ditector Venture Capital & Private Equity ### "MSP360 Standalone Connect - Very affordable" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 September 21, 2024 Very Nice, positive experiences with MSP360 Standalone Connect, praising its ease of use, reliability, security, and affordability. Pros Ease of use: Many users find the interface intuitive and easy to navigate, making it simple to connect to remote devices. Reliability: Users report that the software is reliable and provides stable connections. Security: MSP360 Standalone Connect offers various security features, such as encryption and password protection, to ensure the safety of remote connections. Cons Customer support: While many users have found the support team to be helpful, some have reported slow response times or difficulty resolving complex issues. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Ross M. Director Information Technology and Services ### "Excellent Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 8, 2024 Pros Great product with brilliant value for the features it includes. Cons Not really anything, I think it is just as good as other products at a higher price. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BY Bill Y. COO Online Service Director Computer & Network Security ### "Nice solution with room for growth." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 23, 2024 Pros Fast and Stable connection. Multi-User Sessions Cons No Black screen. No Lock remote input. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AR Anderson R. Analyst IT Information Technology and Services ### "Easy connection without user attention" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 19, 2024 Pros I can carry out reviews, interventions and troubleshooting through the program since I can do it quickly and without intervention from the end user and this helps improve solution time. Cons Sometimes the software behaves slowly and incorrectly Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reasons for choosing MSP360 Connect I can make the connection from the platform where I make my backups and the RM Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. WV Walter V. President Insurance ### "Almost remote access" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 July 13, 2022 it used to be great! Pros It used to be very easy to use, but something has changed. Cons it stopped working and now is useless. Reasons for choosing MSP360 Connect ease of use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS marco S. Mr Automotive ### "connected but no mouse" 2.0 Overall Rating 2.0 2.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 October 31, 2021 Good initially, then I had the described issue Pros Overall good, it does what it claims. I like the general approach overall Cons I can connect to my remote PC, but since a couple of month I can see the screen but not the mouse I contacted the support but no reply Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NH nigel H. Technical Writer Airlines/Aviation ### "Remote Access" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 August 19, 2021 Great software, not used a lot of the functions yet like files sharing. Pros This fantastic software allows me to access my office PC with all of its functions and dedicated software from remote locations. Cons None so far, not used all of the functions yet . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JG Jennifer G. Owner Retail ### "Excellent Remote Connection Tool for Small Businesses" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 10, 2021 Great experience and would recommend Pros Ease of connection and secure features are the best features. Very simple and intuitive. Cons Nothing. The software performed as expected. Reasons for choosing MSP360 Connect Read an article that highlighted this as one of the remote assistant software options. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HV Harry V. IT support Services Information Technology and Services ### "Review of MSP360 Remote Assistant" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 September 16, 2020 To date I have been satisfied with this remote desktop program and it is a great replacement for Teamviewer, and some other remote desktop software, who claim to be "simple to use" but in fact are not. I am eager to try the Android product as most of the friends & family that I supply remote support to, are all Android users. Pros Easy to install and easy to deploy to friends and family who may need IT support, on Windows based machines. There are adequate features built in, for the level of support that I need to offer, however this is as yet not known if this application needs to be scaled up. Aside from the advertising banner, they are true to their word (refreshing) in supplying a free product without functional limitations. Cons Mobile OS Platforms (Android) are not yet supported. I have signed up for the Beta version once it is available. I would have thought that Android OS would have been ready to deploy alongside IOS given the prolific use of Android OS on so many devices. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) They incorrectly assumed that I was no longer a personal user and thought I was operating as a business. They did not bother to ask if I was actually receiving any payment for the tech support I was offering to my friends & family. Alternatives considered [MSP360 Backup](https://www.capterra.com/p/143536/MSP360-Managed-Backup/) Reasons for choosing MSP360 Connect Remote desktop is the "litmus test" at the moment. If it performs well, and consistently and over a prolonged period of time, then I will review the other Cloudberry products. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/171893/MSP360-Connect/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.