Who Uses This Software?

Global clients and experience serving: Hotels & Resorts, Restaurants, Retail, Travel, Cruise, Transportation, Healthcare, and Airlines.

Average Ratings

2 Reviews

  • 4 / 5

  • 3.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Benbria
  • www.benbria.com/
  • Founded 2008
  • Canada

About Benbria Loop

Benbria is a leader in customer experience management and engagement solutions, helping the world's most customer-centric brands deliver a superior experience that goes above and beyond their competitors. Using a variety of mobile, online, and on-property technologies - including SMS, email, web, in-app and messaging channels, as well as kiosks - the companys Loop platform enables brands to capture real-time insights into the guest experience as well as message with them to engage or recover.

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Benbria Loop Features

  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content

Benbria Loop Reviews Recently Reviewed!

Excellent software that allows us to get direct customer interaction and feedback, both positive/neg

May 24, 2018

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Direct to customer, software responsive, multi-platform, design for ticket escalation, real-time updates and visual UI. The system allows all team members to be involved in the process of providing a quick resolution to customer issues.

Cons: Reporting capabilities- The system would benefit from a Dashboard that can summarize the issues at the department level

Loop is a bit of trial and error in order to find the specific data that you are looking for.

May 25, 2018

2 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not

Pros: Being able to receive feedback in real time is great. It is great for use during events and product demonstrations, as we direct guests to the Loop devices to submit their opinions.

Cons: Sometimes, we do not understand how Loop classifies the types of comments. At times the Angry, Very Angry, Neutral, Happy, Very Happy classifications are not accurate.