# The Loop Experience Platform Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about The Loop Experience Platform Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more. Source: https://www.capterra.com/p/171903/Benbria-Loop --- # The Loop Experience Platform Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) The Loop Experience Platform ## What is The Loop Experience Platform? Benbria is a leader in customer experience management and engagement solutions, helping the world's most customer-centric brands deliver a superior experience that goes above and beyond their competitors. Using a variety of mobile, online, and on-property technologies - including SMS, email, web, in-app and messaging channels, as well as kiosks - the company's Loop platform enables brands to capture real-time insights into the guest experience as well as message with them to engage or recover. ## What is The Loop Experience Platform used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/) Top alternative Featured Overall rating Based on 15 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for The Loop Experience Platform?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.benbria.com/&name=The Loop Experience Platform) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### The Loop Experience Platform 4.4 (15) VS. [4.7 (24,100)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price Contact vendor Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (15) Ease Of Use 4.6 (4,059) Value For Money 4.3 (11) Value For Money 4.5 (2,861) Customer Service 4.9 (13) Customer Service 4.4 (2,793) ## The Loop Experience Platform alternatives Highest Rated [4.8 (475)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.3 (6,972)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/171903/Benbria-Loop/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Customizable Fields 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases Customizable Templates 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements Feedback Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Multi-Channel Communication 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Reporting/Analytics 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Survey/Poll Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create and administer polls and surveys The Loop Experience Platform 24 features Manage and track all internal and external communication conducted via calls, email, text, or chat Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Assemble applications and processes by dragging over and arranging pre-built components Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Games or game-like elements to track progress and reward accomplishments Ability to chat online in real time Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Active reporting of data and metrics View and track pertinent metrics to find patterns and gain insights from data Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 4.1 (15) 4.1 Based on 15 reviews ## Pricing Value for money 4.3 (11) ### Starting price Contact vendor for pricing Free trial available Value for money 4.3 (11) 4.3 Based on 11 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ Tripleseat](https://www.capterra.com/p/118047/Tripleseat/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Mailgun](https://www.capterra.com/p/159630/Mailgun/)[ Facebook Business Suite](https://www.capterra.com/p/235972/Facebook-Business-Suite/)[ Dialogflow](https://www.capterra.com/p/180853/Dialogflow/)[ Amadeus HotSOS](https://www.capterra.com/p/213438/HotSOS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (13) 4.9 Based on 13 reviews ## User reviews Overall rating 4.4 Based on 15 reviews Filter by rating 5(9) 4(4) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent ML Megan L. Event Sales Coordinator Facilities Services ### "International Agri-Center® Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 29, 2022 We are able to get answers directly from our clients and our clients clients who come to our facility. This will continue to help us improve specifically in areas that our clients tell us we need to, and outline areas of strengths. Pros We like that we are finally able to get real time results from clients on our team and facilities. We are able to report directly to our team members in certain areas on how they are doing and provide compliments and improvements when needed. Cons Everything has been great so far! We have many multi-day events, and I wish there was some clarification on how those clients receive the survey. Once after every day (event), or once after the entirety of their events (booking). Reasons for choosing The Loop Experience Platform Due to the quick response, customer service, and the ease of integration with our event software (Tripleseat). Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 5, 2022 Megan, thank you so much for your review. We are happy to hear that the integration with your Tripleseat Events Management Software and Loop has been great and that you are benefiting from the real-time feedback from your clients and your client's clients! KW Kenneth W. General Manager Food & Beverages ### "The Loop Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 4, 2021 Pros One of the best features of the loop system is that I can see direct live feed back from customers thus allowing me to adjust service if needed. Also, having a report sent daily allows for me to easily see trends day over day. Cons Honestly, I'm having a hard time figuring out a con to Loop. Its easy for customers to use and simple to customize the surveys. Also, the cost is fair Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 5, 2021 Hi Kenneth, Thank you so much for sharing your experience using the Loop Experience Platform. We are excited that the live feedback and data analytics are helping you respond to the needs of your business! We are always looking for ways to add customization to surveys for you to get the most insights into your feedback program. We're pleased to hear that you're getting the most out of your investment with Loop. Thank you for leaving your review! The Benbria Team MC Mark C. DFO 2 Hospitality ### "Benbria is worth the investment" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 4, 2021 Great experience with absolutely no issues. Pros Great setup team that spoke in terms I could understand. Great training before product shipped. Very easy to use. Very attractive unit. Works fast. Cons We have not received any follow up since purchase. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 5, 2021 Hi Mark, Thank you for sharing your experience using the Loop Experience Platform. We are happy to hear that your deployment was successful and that the platform is easy for you and your customers to use! We are happy to hear that you found your training useful, and would be happy to follow up with you about additional features and onboarding. A member of our team will reach out to you directly. Thank you! The Benbria Team AP Ariana P. General Mananger Hospitality ### "Gets the job done " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 February 11, 2021 Pros Allows guest to easily review our service Cons The scores format could be easier to pull. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 17, 2021 Hi Ariana, Thank you for sharing your experience using the Loop Experience Platform. We know how important it is for guests to be able to quickly and easily review the service they receive, in moment and in real time. We understand that having this actionable data can become driving forces to identify areas of opportunity and monitor key performance metrics. With that said, we are constantly improving how we display our data, including the new release of our Custom Dashboards a few months ago. We will be continuing to add new features and enhancements to our reporting engine to allow for greater flexibility with the data you collect. We would be happy to share these improvements with you to help ensure you are getting the most out of Loop. All the best, The Benbria Team CT Christina T. Group Marketing Manager Automotive ### "Benbria has connected us to our customers in real time" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 17, 2020 Pros Utilising the Benbria software has allowed us to connect with our customers in real time and address any issues they may have as well as on the plus side, receive firsthand feedback on our customer service. It also allows us to step in and ensure the customer experience is what we promise to deliver or if we're falling short in any area. The reports also give us insight into trends - be it most common queries, compliments, response timing and general feedback. What I love about the software is the integration of our many customer touchpoints - inhouse, WhatsApp Business, Facebook and allows our customer service team to give immediate assistance without the customer having a delay - afterall, it's what the 21st century is supposed to be! Customers aren't looking for a response 24 hours after they're query and it shows them that we are serious and value their business. Cons While great, there are a few features which could be improved such as the WhatsApp Business feature. I was one of the first customers to query and get it implemented but it still has a long way to go.... the lockout feature and lack of automated responses (which are regularly available in the WhatsApp Business) makes the customer feel as if we just "didn't respond" when in actuality, we are physically incapable of. As well the exportation of data into our CRM system to track customer conversations and keep everything together. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 22, 2021 Hi Christina, Thank you for sharing your experience using the Loop Experience Platform. We're happy to hear that it's helping to escalate issues quickly and uphold brand standards for the company! We pride ourselves with an omni-channel approach so customers can communicate with you on whichever channel they choose, so we are pleased to hear that you're making the most of traditional, digital and social channels. Our reporting and dashboards are a great way to involve many stakeholders making it easy to identify trends and make data driven business decisions. Thank you for your feedback about the WhatsApp Business feature. A member of our team will reach out to you directly to help with the issue Thank you! The Benbria Team SS Saf S. VP of Operations Restaurants ### "Easy to use and effective" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 13, 2020 We are improving our customer experience in every restaurant, using the Benbria system, with great results! Pros The product is very easy to use Benbria assisted every step of the way with the set up of the devices In the first year, we have already seen some great improvements in our results Cons There were not any cons that have not been resolved with Benbria in an efficient and timely manner Reasons for choosing The Loop Experience Platform Benbria was the most professional company and with the best proven track record compared to all the other companies we researched and tested. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 27, 2020 Hi Saf, Thank you for sharing your experience with Loop! We are happy to hear your feedback on the ease of use with the product, improvement of results, and overall satisfaction you've had with the customer service provided during your time using the Loop platform. We are grateful for the opportunity to partner with Freshslice Pizza to improve the customer experience and increase satisfaction and loyalty. Thank you for your support, The Benbria Loop Team SJ Samantha J. Operations Analyst Hospitality ### "Great Customer Service" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 13, 2020 Overall very very good. If I ever have an issue or can't find what I am looking for I send an email or call and they respond right away with my information as well as take the time to walk me through how to do it. Pros Everything is pretty much at a glance. I can look at all my locations as a whole or individually and see exactly how our guests have ranked our services in real time on the website. I also like that I receive an email also in real time every time a guest submits a comment as well as I receive a Daily Digest which summarizes each of my locations' information from the day before. Very useful. Cons Under the Dashboard on the website, I would like to be able to plug in a range of dates like the month previous and receive my analytics without having to compare that data with another month. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) We were not getting the analytics we needed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 27, 2020 Hi Samantha, Thank you for sharing your experience using Loop. We agree wholeheartedly about the importance of real-time analytics and actionable insights as part of a feedback-based solution targeted at managing and improving the overall customer experience. We are working on enhancements that will provide further customization and flexibility to our core suite of reporting dashboards. This includes providing for additional custom reporting requirements such as location and account-level comparisons tailored to your specifications across a variety of measurements (like Net Promoter Score) that matter the most to our customers. We're looking forward to sharing this with you soon! Thank you for your continued support, The Benbria Loop team CS Chris S. Catering Director Food & Beverages ### "Zero comments given" 2.0 Overall Rating 2.0 2.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 June 1, 2020 Feels good to get the good reviews but helpless to address the negative ones. Pros Ease of use and set up. Quick offer of feedback Cons Feedback is very vague if no one submits any comments. We used it for a couple of weeks before being closed (Covid) and got mostly great ratings. None of the negative ones left any sort of feedback to respond to. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 8, 2020 Hi Chris, Thank you for sharing your experience using the Loop platform. We understand how critical it is for businesses to leverage CX solutions to effectively collect real-time customer feedback, engage with customers directly about their experience, and analyze actionable insights and trends that help you identify areas of improvement and monitor key performance metrics. In that same vein, our team is hard at work on additional features and capabilities that will expand your ability to gain deeper insights for both positive and negative reviews. These include follow-up questions triggered by performance ratings, additional reporting enhancements and customized dashboard views, among other exciting features. We hope to share these with you soon, and would be happy to set up some time to review your configuration and ensure we deliver an optimized experience with Loop. All the best, The Benbria Loop team JQ Jason Q. Aftersales manager Automotive ### "Great system " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 March 24, 2020 The system works great and minimises any lost clients due to missed calls or telephone problems . While also allowing you to monitor your teams response and assistance offered to your clients . Pros The fact that the system is live and easy to interact through is great for the business and detrimental in business today . With most being online the system caters for all those who do not or can not contact via telephone . Cons So far I have no major issues with the software . Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JB Jb B. General manager Airlines/Aviation ### "Guest satisfaction " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 30, 2020 Pros Helps identify unsatisfied passengers and get to reach out to them in real time. Cons Nothing really it has been a good thing to have Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/171903/Benbria-Loop/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)