# AAC Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AAC the right Payment Processing solution for you? Explore 56 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/171912/ACC/reviews --- AAC 4.4 (56) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of AAC Ease of use 4.3 Customer Service 4.8 ## Showing most helpful reviews Showing 1-25 of 56 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Aaron C. Chief Instructor & Executive Director Used the software for: 2+ years ### "AAC is the lifeblood of my business. Eighty percent of the income for my dojo is processed by them." February 6, 2018 5.0 Allows me to process monthly payments, which is how my dojo takes in 80% of its income. Pros It allows me to upload new clients and print customized reports. It's nice to be able to go back and look at monthly activity in the past. Cons I wish I could make changes to existing accounts myself (monthly payment amount, editing previously uploaded contracts, special payments, etc.) Review Source VR Verified Reviewer School Director - Master Instructor Used the software for: 2+ years ### "Professional and helpful" February 6, 2018 5.0 Pros Easy to use. Very user friendly and the team at AAC is always willing to help as much as they can. Able to use in any computer with internet access. Cons Takes some time getting used to, not able to have immediate posting-takes 24-48 hours. Could be better with an easier retort system. Takes too long to make a report for details and I have to go back and set the same permaters every time, saving the permaters could be helpful. Review Source tH ty H. owner Health, Wellness and Fitness Used the software for: 1-2 years ### "worst data transfer experience ever" March 1, 2019 1.0 Pros nothing. software always had glitches such as random access lockouts on members who should have access when access control system is linked to software, canceling accounts that should have auto renewed etc. Staff did make every effort to help with issues though. Cons rarely worked properly. more problematic then helpful. fairly complicated to use, could not edit membership without re-writing the entire account. Shut off all access fob to every member when canceled. Review Source Response from Daxko March 5, 2019 Hi Ty, I¿m sorry to hear about your negative experience with data transfer. We are excited to share that we joined the Daxko family of brands and can now offer best-in-class software to match the level of service we provide on the billing and payment processing side of AAC. Please reach out to us to learn about our new software options! VR Verified Reviewer National Account Manager Used the software for: 1-2 years ### "The one program that's had the most positive impact on our billing and payment processing services" April 5, 2018 5.0 Pros From day one, AAC made our payment processing systems much easier to use. It streamlined many of our independent processes into one piece of software. It has lead to increased productivity within our entire accounting department. Cons AAC seemed a little overwhelming at the beginning because it was so full of features. We didn't know where to start. We did some training and eventually learned just how useful AAC is. Now, we adore the customization, speed, and ease to use. Review Source VR Verified Reviewer Business Owner Used the software for: 2+ years ### "Good Customer support. System was easy to figure out for beginners." February 6, 2018 4.0 Simplicity and customer service its 2 biggest assets. Pros No swipe card needed for new members. Also, steps for putting in new members is pretty self explanatory. Cons Rewriting contracts has lost us data in the past. When a member changes their gym plan, calling Customer service has worked better. Review Source KK Kane K. owner /mgmr Health, Wellness and Fitness Used the software for: 2+ years ### "Great relations and communication with AAC" February 9, 2018 4.0 Used for 20 yrs.... have grown with it Pros Retention of expired contracts and the ease to look up old and reinstate. Email options, reports options.. Cons Picture ID and basic membership exp date etc should show up on check in screen like the first software version of this software from 15 yrs ago. Current software screen times out and freezes the check in screen requiring constant employee attention. Membership freezes.... we should be able to have more control this function...without having to contact customer service to freeze a contract. When the internet is down, my door control and check in functions are crippled.. With the Dos version it was all in house operations here. Review Source GG GEORGE G. OWNER Used the software for: 2+ years ### "Overall it has been good. The people at AAC are always extremely helpful" February 7, 2018 4.0 Pros Excellent speed; no data loss issues; lots of information for business decision making process. AAC seems to be changing and improving software regularly. Software does great job keeping historical data in a easy to retrieve format. Cons Wish the process of entering new contracts could be improved - eliminating the need to save and go back etc. Also would like to see online membership sign-up - our competition has it Review Source RB Ryan B. Owner Used the software for: 2+ years ### "Customer service is awesome. The cost is high." February 9, 2018 4.0 Pros Easy to use. Customer service is great. We love carrie. Someone is always there to help. It does everything we need in our facilities. Cons The monthly cost. 5% is high. We also have to do a lot of the collections. I have researched other programs and have found some cheaper softwares. We are used to this system but it's getting expensive as we grow. Review Source Master H. Master Used the software for: 6-12 months ### "ACC has been a great help to our business!" February 7, 2018 5.0 The software has helped streamline our business and increase our effectiveness and efficiency. Pros What I like most about the software is the ease of use and the value I receive for the money. It has helped streamline our business and increase effectiveness and efficiency. Review Source DK Duke K. Manager Education Management Used the software for: 2+ years ### "They are awesome!! " February 7, 2018 5.0 AAC collect our students tuition for a month. then send me a whole budget in 1st day of month. It helps for keep healthy business. They are awesome! Pros All of Itycity system is awesome! Most favorite part is Global Active Payment Detail. Also, if someones wants to freeze their contract I could change right away. Review Source MB Melissa B. Owner Used the software for: 2+ years ### "Great personal service anytime we need it" February 6, 2018 4.0 Pros Ease of use...I don't have to dig around to find what I'm looking for, and I can teach my team easily. I also love having a single point of contact for all of my account needs Cons Fees and their explanations...what's a "credit card discount fee" and why is it 10x the amount of the "credit card processing fee" ?? Review Source WJ Walter J. Coach Used the software for: 2+ years ### "The software is functional but not user friendly. " February 9, 2018 4.0 Pros All the feature I need are present. The interface seems to be designed by a person who is designed it for themself and that feels normal to them as opposed to the client Cons Seems to be designed for a system admin as opposed to a client. Same feed back. Poorly designed interface for client Review Source JK JENGIU K. Master Sports Used the software for: 2+ years ### "AAC makes my work so easier and comfortable !!" February 6, 2018 5.0 I don't need to work too much, I don't need to get any stress from payment, Best thing is when they do cancellation... I don't worry anything. Pros After sign up my students and upload to AAC, then I don't need work with payments until finish the contract. that's my favorite part !! Review Source CM Chris M. Owner/ CEO Used the software for: 2+ years ### "I have been in business since 2010 and have used AAC since day 1. Awesome job!" February 7, 2018 5.0 There have been hiccups in the past but AAC is always improving the software making it more customer friendly. Pros The software is easy to use. If there are any questions or concerns, customer service is there to help. Review Source LY Leonard Y. Martial Arts School Owner Used the software for: 2+ years ### "Such a professional group. They are so easy to work with and helpful. Always friendly when I call." February 6, 2018 5.0 Pros The user interface is pretty easy to use. If you get lost, they are only a friendly phone call away. Never had an issue ever. Review Source DR Daryl R. Owner/Head Instructor Health, Wellness and Fitness Used the software for: 2+ years ### "I have always had a great experience. It is user friendly and the customer service has been exellent" February 12, 2018 5.0 Helped organize and grow my business effectively and efficiently Pros User friendly, simple, effective. It is easy to navigate around. I also like the different forms that can be viewed and printed. Make it easy for taxes. Cons I would love you all to add an APP!.... So we can use the school management program/software on a tablet, iphone etc. Also, maybe add the contract upload portal within the main software website. Review Source WO William O. President Used the software for: ### "Great company but web site setup is very hard ubless you are an accountant. " February 6, 2018 5.0 You have one. Not impressed massively by your software. I generally dont particularly find it accommodating. Cons Website needs simplification. I have mentioned this numerous times. Seems to have fallen on deaf ears. We are gym rats, iarate men, etc. Not Accountantants!! Review Source HA Huzon A. owner Used the software for: 2+ years ### "Easy company to work with" February 6, 2018 4.0 Pros Customer service is great very knowledgeable and helpful staff. If they don't know the answer they find someone who does. Cons Not a lot of online functions to work with. It would be nice if it had more online tools to work with Review Source BF Brad F. Owner Recreational Facilities and Services Used the software for: 6-12 months ### "Excellent customer service" February 9, 2018 5.0 Pros Robust, many features regarding customer details, lots of search option and reporting functions as well. Cons Hard to find contract and payment details, specifically when payments are late or can't be processed due to NSF. Review Source SJ Shelly J. owner Used the software for: 2+ years ### "Not quite all the functionality needed for martial arts" February 6, 2018 3.0 collection services Pros affordable for features offered, client services helps when I can't get the software to do what is needed Cons Report titles are confusing, not easy to sort, and hard to update. Have had multiple issues with saving/editing. Review Source MF Manuel F. Jiujitsu instructor Sports Used the software for: 2+ years ### "Customer since 2010 and I love it" February 6, 2018 5.0 I've been able to manage payments and memberships easily allowing me to focus on the development of my program. The updates are always done at a time when it does not affect my operations Pros I have always received the best customer service, from when we first set up the software to last week when I had questions about a transaction. They understand my individual priorities as a business owner and they have never pushed any product I didn't need. Review Source SL Steven L. manager Used the software for: 2+ years ### "Functional but has a lot of room for improvement" February 12, 2018 2.0 Pros Billing is somewhat simplified for business owners with collection service built in. The tech support is very responsive too. Client service department is very polite and responsive also. Cons No Mac OS support. No unified all in one software. No web integrated client management software. Very difficult to use software for communication purposed between students and management. Review Source PP Phillip P. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Simple, easy and worry free. AAC takes care of all billing related issues." February 6, 2018 5.0 I am terrible with numbers and in really hate chasing clients for money. AAC takes that out of my hands allowing me to focus on being a great teacher making my client relationships smoother. Pros The platform is extremely easy to use and understand. Also the customer service is very friendly and patient. Cons When entering a new contract or new client information, the system will block you if the email is a duplicate. Review Source MB Michelle B. Program Director Used the software for: 2+ years ### "AAC has always been great! Straightforward, easy to use, and on top of any customer issues!" February 6, 2018 5.0 Pros It is super easy to use and allows me to add or change as I need to. It compliments my martial arts school well and their check in software helps me keep track of my students, their attendance, payments, progress and all....super easily! Cons I wish it would merge better with Quick Books. I have to manually enter each transaction, which can sometimes be tedious! Review Source DS Donna S. Manager Used the software for: 2+ years ### "Overall, once you've navigated through the process, not too difficult." February 9, 2018 4.0 Easier than calling all the time. Pros Like the ease of changing form of payment. Like ease of posting payment. Like the customizable reports. Cons When entering a contract with same email, rejects email. I would like to be able to change email to one in existence. Would like to be able to post payment to tuition only, not to fees. 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