# ScaleGrid Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is ScaleGrid the right Database solution for you? Explore 68 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/171941/ScaleGrid/reviews

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ScaleGrid

4.6 (68)

[View alternatives](https://www.capterra.com/p/171941/ScaleGrid/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of ScaleGrid

Ease of use

4.6

Customer Service

4.7

## Pros and Cons in Reviews

Giuseppe N

Software engineer managerInformation Technology and Services, 2 - 10 employeesUsed the software for: Less than 6 months.

“It allows the creation of many database versions on different cloud services and I must admit that at a low price you have an excellent result.“

April 29, 2022

JC

Jorge C

Software ArchitectProgram Development, 2 - 10 employeesUsed the software for: Less than 6 months.

“You are not allowed to "Downgrade" a mongodb replica, you need to start another one (u will be billed by that) and migrate from A to B, instead of ScaleGrid downgrade it and resize.“

July 1, 2021

JC

Jeryl C

Software engineer Computer Software, 2 - 10 employeesUsed the software for: More than 2 years.

“We serve a few million API a month and guarantee 99% uptime to our clients.“

May 24, 2022

JS

Jonathan S

Chief Information OfficerHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months.

“Many years ago, I was spoiled by the GUI admin tools that MS SQL Server provides -- I'd love to see that built in for PostgreSQL, but it simply doesn't exist. If a host like ScaleGrid could add this in as their own management layer, it would be compelling. But the lack of this really isn't an issue, and not a big downside for me.“

September 24, 2020

BL

Ben L

Director, DevOpsComputer Networking, 51 - 200 employeesUsed the software for: 1-2 years.

“We looked to ScaleGrid to help us operate a legacy MySQL DB, SG's features certainly looked attractive (ease of deployment, database followers facilitate staging environments, reports and monitoring all look good).“

September 18, 2020

BL

Ben L

Director, DevOpsComputer Networking, 51 - 200 employeesUsed the software for: 1-2 years.

“We've had two complete outages for MySQL over the 18 months we've been running on ScaleGrid.“

September 18, 2020

JS

Jonathan S

Chief Information OfficerHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months.

“In short -- with a credit card, I was able to select a PostgreSQL configuration and place my order within about 5 minutes.“

September 24, 2020

HW

Henok W

Software EngineerComputer Software, 2 - 10 employeesUsed the software for: Less than 6 months.

“You don't provide ssh to access the underlying machines.“

September 17, 2020

## Showing most helpful reviews

Showing 1-25 of 68 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

James D.  
Chief Technology Officer  
Marketing and Advertising  
Used the software for: Less than 6 months

### "ScaleGrid for Startups"

December 17, 2018

5.0

As the CTO of an Ad Tech startup which is currently disrupting the broadcast and broadband marketing industry, I truly appreciate how ScaleGrid is helping us rapidly grow and scale our cutting edge platform (advocado.media). ScaleGrid streamlines the MongoDB dev ops and allows us to focus on building out the business critical features that are driving the growth of our platform.

Pros

The ease of use was fantastic! The dev ops that goes into setting up scalable and redundant MongoDB clusters in Microsoft Azure is fairly daunting, but ScaleGrid automates 95% of that! They also make it very easy to switch from Azure to AWS, an initiative of ours which is currently underway. We are also currently implementing a sharding solution for improved horizontal scalability and ScaleGrid has made that process much easier to manage as well.

Cons

There is not much to not like about ScaleGrid. My biggest complaint is the lack of multi user account with groups and access controls, this forces us to use a single login to manage our ScaleGrid instances, which is not ideal. I think the monitoring metrics are in a pretty good place now but could be improved to be more on par with what you get from a more mature platform like AWS RDS for example.

Review Source

AF

Aaron F.  
Director  
Information Technology and Services  
Used the software for: 6-12 months

### "Just works!"

September 17, 2020

5.0

Exceptional product and exceptional customer service.

Pros

Although I could have spun up yet another database in Azure or AWS, I found during the proof of concept stage that even though it is an Azure or AWS solution that ScaleGrid is managing, the throughput and reliability is much higher. In fact, it is because ScaleGrid effectively manage the instance for us that I decided to let them take the hassle.

Cons

It is slightly more expensive than going direct but the value add of being fully managed and pre-configured was worth the additional spend.

Reason for choosing ScaleGrid

ScaleGrid is a fully managed service where we didn't have to go through pages and pages of options to fine tune. It just works out of the box.

Switched from

[Azure Synapse Analytics](https://www.capterra.com/p/170434/SQL-Data-Warehouse/)

ScaleGrid's throughput and reliability was higher and it was fully managed.

Review Source

DT

Dave T.  
DevOps  
Internet  
Used the software for: I used a free trial

### "Too expensive."

January 25, 2021

3.0

A basic droplet on DigitalOcean/Linode cost $5, while ScaleGrid is at $10, which is fine because they provide Dbaas. However scaling upwards becomes increasingly expensive. DO Droplet Original Price. / ScaleGrid Price $5 | $10 $10 | $35 $20 | $80 With the price difference, you are better off using MongoDB Cloud Manager, at $35/server agent. Spoke to ScaleGrid support, and they said they price this way because that's how DigitalOcean Managed Databases are priced, which I find it quite a laugh. DigitalOcean, as the service provider, also provides the SLA, and automatic failover, while ScaleGrid is basically just... a web interface. Conclusion: Just overly expensive for the service it's providing.

Pros

I'm using MongoDB and it's easy to spin up a database, though it takes about 20 minutes to complete the set up. Backup services etc seems ideal, with different frequency settings. Automatic replica and sharded cluster set ups (though I've never tried).

Cons

Expensive, just expensive. Slow - Spinning up server takes a long time (20-30 minutes). Updating takes a long time. Migration also takes a long time. They claimed they use encryption at rest, while that is only available in MongoDB Enterprise version. They are not using enterprise version.

Review Source

Response from ScaleGrid

February 8, 2021

Thanks for sharing your experience! Regarding setup, it takes 15-20 mins to spin up a cluster as we create dedicated machines from scratch, saving users 3x the time through automation. Updates/migrations do take time, as these are performed so there is no downtime. We perform encryption at rest using OS encryption based on LUKS - so you don't need MongoDB enterprise for it. DigitalOcean as a service provider does not provide the services you need for a production database - high availability, backup/restore, monitoring, upgrade, support, etc. A better comparison is against DigitalOcean managed databases where we average 30% more storage for the same price. ScaleGrid is the actual management platform, DigitalOcean is simply the cloud resources offered through our service. If you compare our DBaaS vs. DigitalOcean, you'll see we offer 40% higher throughput and 30% lower latency: https://scalegrid.io/blog/best-mysql-digitalocean-performance-scalegrid-vs-digitalocean-managed-databases/

DM

Dylan M.  
CTO  
Computer Software  
Used the software for: Less than 6 months

### "Untitled Review"

September 17, 2020

5.0

Pros

We previously used mlab for our hosted MongoDB needs, but they shut down. Out of all competitors ScaleGrid stood out to us because of their fair pricing and simple setup.

Cons

We would have liked to have our test/staging environment on a different cluster. This would double our costs though. Mlab offered free environments for testing. They had very small data allowance, but it was perfect for us. We now had to opt into having our test database live on the same cluster. It's okay, but that could be improved. Accessing backups is also cumbersome. Often I just need to look up something that for instance got deleted by accident. These are small issues and definitely not a deal breaker.

Switched from

[mLabs](https://www.capterra.com/p/191356/mLabs/)

They got aquired and ended their service. The aquirerer's service didn't work well with our setup.

Review Source

AC

Adrian C.  
Founder  
Online Media  
Used the software for: 6-12 months

### "A bit expensive for start-ups"

September 17, 2020

4.0

Pros

It was easy to deploy, doesn't force me to upgrade other dependent environments.

Cons

It's more than double the price for small start-ups then what mLab offered. There was a comparable shared cluster subscription, but it seems like they stopped offering it as soon as mLab users were forced to move elsewhere due to an acquisition from MangoDB (Atlas).

Reason for choosing ScaleGrid

Easiest deployment

Switched from

[mLabs](https://www.capterra.com/p/191356/mLabs/)

Was forced to because mLab was acquired by MangoDB (Atlas).

Review Source

DC

Dylan C.  
Project Leader  
Computer Software  
Used the software for: 6-12 months

### "Moditar 2020 Review"

March 13, 2020

3.0

Being able to have dedicated setups is great for us. We are a technology company, focused on software, with minimal skills, time and resources around networking and hardware setups. We also really enjoy the no hidden costs approach, with no "unknown" fees. this helps dramatically when budgeting.

Pros

The dashboard is great for tracking, and although the functionality around accessing the db via the console is limited, it does the job we need it to. Alerts definitely help. Customer service is my best part, the team is great, always responds to our messages and queries and sometimes are already investigating issues they picked up before us. great job!

Cons

Console often gets stuck loading, i need to reboot and then everything is fine. when building a DB, it would be fantastic to be able to choose an IOPS level with the package. The team has been very helpful with us, helping us upscale our drives to allow for more IOPS when we do not need any more storage space.

Reason for choosing ScaleGrid

Initially it was because of the fixed cost pricing model.

Switched from

[Atlas Chirosys](https://www.capterra.com/p/128414/Atlas/)

Their billing model had too many hidden costs which we could not estimate easily.

Review Source

Shikhir A.  
President  
Computer Software  
Used the software for: 6-12 months

### "A good overall solution, especially if you bring your own credits"

February 14, 2019

5.0

Fast and attentive customer service, absolutely no complaints there. Discounts for start-ups and bringing your own credits are unique features, and ScaleGrid pushes this option - which is good if you have credits and plan to use a cloud like AWS: certainly worth using, as you still retain full control over your instance. In our use case we really needed Postgres, so still waiting for that, but overall we are pleased with the customer service and general product that ScaleGrid offers!

Pros

The "Bring your Own Cloud" is pretty intuitive and the very strong (90%+) start-up discounts make it a no-brainer if you go that route; the interface makes it easier to manage deployments when they're supported. Fast and friendly customer service - well above average for sure!

Cons

\- Not so much a con, but Postgres (which we were told was to be in beta a while ago) still doesn't seem to be an option yet. This was something we hoped to use ScaleGrid for. - Again, less of a con and more of a remark: Bring your Cloud is great (if you have the credits and plan to rely on that cloud), but - as is usually the case with these things - it could use faster versioning (though this is often tied to the upstream cloud though, so I wouldn't put too much emphasis on it).

Review Source

Truong T.  
Founder/CEO  
Retail  
Used the software for: 2+ years

### "Great, hassle free solution for our MongoDB need"

April 25, 2018

5.0

Pros

Ease of use, hassle free. The support team is also very responsive with questions from our engineering team.

Cons

Nothing to be complained about at the moment, it's a fully hosted solution so we don't have to worry about anything.

Review Source

Eli S.  
Full-stack Developer  
Entertainment  
Used the software for: Less than 6 months

### "Scalegrid is a great MongoDB hosting solution"

December 11, 2018

5.0

We chose Scalegrid because it allowed us to deploy MongoDB clusters in our own AWS cloud, letting us use our AWS credits towards our instances. Importing our existing data was painless, and Scalegrid's console makes it very easy for us to manage and monitor our clusters. Their support team has also been very helpful and quick to respond whenever we've had any questions.

Pros

Scalegrid is one of the few hosting providers we found that allowed us to deploy MongoDB instances in our own AWS cloud. The Scalegrid console provides many useful tools that help to simplify our database management, including scheduled backups and slow query analysis. Deploying a new MongoDB cluster is easy and their support team is quick to respond to issues.

Cons

Certain tasks, such as scaling down a cluster, cannot be performed from the Scalegrid console and must be done by contacting their support team.

Review Source

John M.  
CTO  
Public Safety  
Used the software for: Less than 6 months

### "ScaleGrid quickly simplified our infrastructure, helping us focus on the problems that matter."

May 16, 2018

4.0

Stability and simplicity

Pros

The Redis service was provisioned quickly and worked great out-of-the-box. Removing Redis from our own app deployment has eliminated some complexity and helps keep us lean and stable.

Cons

Our understanding is that ScaleGrid engineers have full access to all of the data we are storing in the service. This presents a data security issue to our corporate clients, especially in light of new GDPR laws in the EU. For this reason we could not move our Mongo database to ScaleGrid, only our Redis DB which does not hold sensitive data. It would be ideal if ScaleGrid did not access the instance data once provisioning is complete.

Review Source

Response from ScaleGrid

May 29, 2018

Thanks for your feedback! The ScaleGrid SaaS application (https://scalegrid.io) provides a "fully managed" Database-as-a-Service solution. While it's not possible to provide a fully managed solution without access to the data, we do provide another "Private deployments" model where you can use our software and automation, but our support team does not have access to the data. This model might be better for your application, and if you drop a note to our support team, we are happy to set up a time to discuss. ScaleGrid is also fully GDPR compliant and provides a Data Protection Addendum here: https://scalegrid.io/dpa.html

DM

Derek M.  
Software Engineer  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Easy to setup no issues yet"

June 16, 2020

5.0

So far no issues.=

Pros

Setup a production Mongo database in less than a few hours. I had a few questions for the support team and they were quick to respond.

Cons

It wasn't clear to me about which nodes I should setup the replica set. Support helped me with this.

Reason for choosing ScaleGrid

Had the ability to setup a database within Digital Ocean.

Switched from

[Firebase](https://www.capterra.com/p/160941/Firebase/)

Terrible queries and resources for complex architectures. We choose the wrong database.

Review Source

sJ

silke J.  
CTO  
  
Used the software for: 2+ years

### "Customer for many years, excellent service and customer support"

April 25, 2018

5.0

Pros

Software delivers what I need, and the support is prompt and professional. The service runs very stable, and whenever there was an issue or I needed support, I was promptly given it.

Cons

There is nothing I don't like about the product. I can only recommend it and we are absolutely happy with all aspects of the service.

Review Source

EC

Ernest C.  
CTO  
Computer Software  
Used the software for: Less than 6 months

### "Ease of management and monitoring for start up"

February 13, 2019

5.0

Having been using Scalegrid for a few weeks, I am quite satisfied with the overall experience.

Pros

As a startup, we use Redis, Mongodb and Mysql extensively in our projects but we do not have dedicated resources for database administration. Scalegrid allows us to focus on developing features that align with our business priorities, rather than the mundane system admin work. We can centrally monitor all our databases in one console and better yet, have all of them hosted on our own AWS account.

Cons

Companies like ours outsource to a managed solution because we don't have the necessary resources and skills to manage these databases professionally. It would be help to add more expert advise and best practice and knowledge sharing throughout the console to guide us to the best practice management. For example, what should we be worried about, key metrics and why is that important. An AI bot in the console would be nice.

Review Source

VR

Verified Reviewer  
Tech Lead  
Internet  
Used the software for: Less than 6 months

### "ScaleGrid for start-ups"

January 22, 2019

5.0

As a very small start-up, we don't have the resources to properly manage a reliable and scalable MongoDB cluster for our product. ScaleGrid has allowed us to spend more time building new features for our users and less time worrying about how our infrastructure will support us as we scale. Thank you ScaleGrid.

Pros

What has impressed us the most with ScaleGrid has been how easy and simple it was to get started. We were able to quickly set up our cluster on our own AWS account within minutes. We haven't seen any other product that was as intuitive to use.

Cons

We have not ran into any issues using ScaleGrid so far.

Review Source

GS

Guilherme S.  
CEO  
Internet  
Used the software for: 6-12 months

### "Great service with great support!"

September 21, 2020

5.0

I am very pleased.

Pros

I love that it does many of the management that I had to do manually in a competitor and with a very great support.

Cons

The price is a little bit high for my country, but it i worth.

Review Source

VR

Verified Reviewer  
Co-Founder & Chief Operating Officer  
Hospitality  
Used the software for: I used a free trial

### "Extremely useful!"

September 25, 2018

5.0

Pros

Ease of use, easy integration, easy to read intructions

Cons

Too many features! Gets a bit clumsy at times.

Review Source

HV

Hugo V.  
Project manager  
Financial Services  
Used the software for: I used a free trial

### "Promising, but it did not work for us"

July 12, 2021

2.0

It did not do what we hoped for

Pros

The software is quite easy to deploy, and the support team did respond quickly. All the best, Hugo van der Zee

Cons

We tested scalegrid because we hoped it would improve the performance of our software. The test we ran did not show any significant improvement. Because this we did not decide to go further with scalegrid.

Review Source

AB

Andrew B.  
Advisor  
Broadcast Media  
Used the software for: Less than 6 months

### "ScaleGrid Bring Your Own Cloud Mongo"

February 4, 2019

5.0

ScaleGrid has effectively taken over the operations of our production mongo cluster, thus freeing me up to think about bigger issues.

Pros

The setup was relatively easy. We've been running both our development and production mongo instances for several months, and everything has operated as expected. Our HA production cluster has been flawless.

Cons

Some assumptions about the expected VPC configuration threw me for a loop, but support was able to get to the root cause.

Review Source

ID

Istvan D.  
developer  
Information Technology and Services  
Used the software for: Less than 6 months

### "Everyday usage of Scalegrid"

March 2, 2020

5.0

E-commerce applications

Pros

I can host it using my own cloud provider. (bring your own cloud)

Cons

It would be great to have opportunity to download plain sql to create backup (not only just snapshot)

Review Source

CS

Constantin S.  
CEO  
Computer Software  
Used the software for: Less than 6 months

### "Awesome experience"

June 9, 2020

5.0

Pros

Everything is very easy to setup, in a few minutes you can have everything up and running.

Cons

At the moment I didn't find anything that I didn't like

Review Source

AH

ALEX H.  
CTO  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "It is very suitable for applying on dedicated database"

February 19, 2019

5.0

Pros

1\. can host on dedicated server 2. with slow query analysis

Cons

1\. payment info not clear for user to know the payment

Review Source

DF

Douglas F.  
CTO  
Computer Software  
Used the software for: Less than 6 months

### "I've requested how I can change the user email to log into our account but have not received respons"

August 1, 2018

3.0

Pros

the ability to bring out own cloud. The fact I can use the service to manage tenant databases with individual accounts

Cons

The fact that I can't set up multiple accounts to log in and manage our databases. This is a major sticking point.

Review Source

SM

Samuel M.  
CEO  
Information Technology and Services  
Used the software for: Less than 6 months

### "Scalegrid provides every Database Administrator's dream"

February 18, 2019

5.0

This fills a much needed gap in the MongoDB and Redis marketplace. After trying Scalegrid for the past 4 months, I can safely say that there is no going back.

Pros

Real time management and monitoring of your MongoDB Cluster Easy to set up Super excited that I could bring my own Cloud and benefit from my existing AWS setup Monthly Reports Automated Backups

Cons

I cannot set up a dashboard or export into an existing dashboard

Review Source

JS

Jonathan S.  
Chief Information Officer  
Hospital & Health Care  
Used the software for: Less than 6 months

### "The fastest / easiest way to stand up cloud PostgreSQL, whether for dev or enterprise production"

September 24, 2020

5.0

Excellent. From fast setup to extremely fast support via email and chat. No lengthy conversations, but very responsive and knowledgeable help. The database service has been 100% rock solid and fast. Data communication is superb (no doubt DreamHost is one a couple of major Internet backbones). Very very pleased with the experience to date. As we move into production, I'd really like to see how we can add some of the more advanced features such as geographical load balancing, horizontal scaling, etc. but, if possible, stay with ScaleGrid as our "front end", as our experience has been so positive, and taken a significant burden off our own team.

Pros

I've been a fan of PostgreSQL for many years, and when we determined that it was an excellent choice for our start up in healthcare informatics, pharmacovigilance and drug safety, we next had to choose a cloud hosting platform to get it up and running ASAP. We started by looking into the major DaaS cloud hosts and could certainly have gone directly with AWS, GCP or Azure (among others), but all of these required an "expert" to spec, price and implement correctly - and were, frankly, overkill for getting us out of the gate. ScaleGrid was (and is) dramatically different: they have a limited offering -- a few different DBMS's and a standard set of server / instance specs to choose from when getting started. In short -- with a credit card, I was able to select a PostgreSQL configuration and place my order within about 5 minutes. A note popped up telling me that my instance was being prepared -- and then about 5 minutes later I had the instance up and running. This was stunningly simple, including my choice of back end host services (e.g., AWS, Azure, DreamHost -- we went with DreamHost). So -- with about 10 or 15 minutes setup, I had a fully functional PostgreSQL 12.x server up and running, with 300GB capacity, no hidden traffic fees, and total costs just a couple of hundred dollars a month.

Cons

The management console is OK. Nothing terrible, but some richer controls would be nice, bringing in, perhaps, the functionality that's available in tools like PGAdmin, and making it easier to see / administer all the user roles and their permissions from the console. Many years ago, I was spoiled by the GUI admin tools that MS SQL Server provides -- I'd love to see that built in for PostgreSQL, but it simply doesn't exist. If a host like ScaleGrid could add this in as their own management layer, it would be compelling. But the lack of this really isn't an issue, and not a big downside for me.

Reason for choosing ScaleGrid

Cheapest, simplest, fastest to set up without requiring "expert" knowledge of a cloud environment.

Review Source

JC

Jorge C.  
Software Architect  
Program Development  
Used the software for: Less than 6 months

### "A very nice place to start"

July 1, 2021

3.0

Was really good in general but some feature I expect to be more user friendly and are not. Users/Teams admin, VPC to Digital Ocean, Mongo 4.2 only, Query analysis not so good, not able to resize down my tier.

Pros

So easy to use connect and deploy a database with many different cloud providers.

Cons

Mongodb Version limited. Does not allow VPC (private network) with Digital Ocean. Query analysis tools look ugly and are not responsive at all. They does not help so much. Should check what other companies offer, like MongoAtlas. You are not allowed to "Downgrade" a mongodb replica, you need to start another one (u will be billed by that) and migrate from A to B, instead of ScaleGrid downgrade it and resize.

Review Source

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