# Page 2 | ScaleGrid Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ScaleGrid the right Database solution for you? Explore 68 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/171941/ScaleGrid/reviews --- ScaleGrid 4.6 (68) [View alternatives](https://www.capterra.com/p/171941/ScaleGrid/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of ScaleGrid ## Showing most helpful reviews Showing 26-50 of 68 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Director, Technology Operations Used the software for: 1-2 years ### "ScaleGrid makes it easy to run secure, managed, and scalable Mongo infrastructure." April 24, 2018 4.0 We were able to significantly reduce our time to market by using ScaleGrid. Once we did launch we reduced our need for a dedicated Mongo DBA which effectively paid for the cost of the service. Pros Easy to use web console. Flexible security options. Responsive support team. That combination of pros really made it easy to roll out the product in our test, stage, and production environments. Once it was rolled out, on-going administration with just as easy. Cons Web console is limited to a single user account. We have been told multiple accounts is in the development schedule. Review Source JC Jeryl C. Software engineer Computer Software Used the software for: 2+ years ### "Great product for my SaaS company " May 24, 2022 5.0 Pros It is extremely reliable. We serve a few million API a month and guarantee 99% uptime to our clients. Scalegrid makes this statistic attainable. Cons Few more performances metrics would be helpfulness. Review Source BL Ben L. Director, DevOps Computer Networking Used the software for: 1-2 years ### "Ok when it's working" September 18, 2020 2.0 We looked to ScaleGrid to help us operate a legacy MySQL DB, SG's features certainly looked attractive (ease of deployment, database followers facilitate staging environments, reports and monitoring all look good). However at the end of the day, it's been less reliable than the system we ran in-house. So back we go. Pros Easy to get started and set up. Decent reporting and monitoring. Cons We've had two complete outages for MySQL over the 18 months we've been running on ScaleGrid. Each time is the same - the database stops responding, then eventually is flagged as Failed in the SG dashboard. The second outage was a cluster intended to provide higher availability - didn't work. Support has met their SLA (1 hour ) however it's frustrating sitting idle when your production database is down. Also, there seems to be no way of accessing a backup other than restoring it to a new cluster and then dumping that manually. Ugh. Reason for choosing ScaleGrid Better reporting, MySQL version support. Review Source VR Verified Reviewer CTO Used the software for: 1-2 years ### "ScaleGrid fills a lack of AWS and offers an easy way to manage our cluster mongo" April 28, 2018 5.0 Pros 1/ Deployment on our own AWS account 2/ On-demand scaling (already tested twice on production) 3/ Automatic backup Cons \- High costs - Missing backup feature: I would like to automatically push backup on AWS S3 - Missing backup policy customisation: I would like to keep backup from 2w, 3w, 1m, 6m Review Source SV Stan V. Founder & developer Computer Games Used the software for: Less than 6 months ### "Happy customer and good pricing" September 22, 2020 5.0 Pros Instant setup, fast scale ups, Redis sentinel single endpoint, high uptime (haven't experienced any down time since I started using Scalegrid). The pricing is most important to me, I'm really happy. Cons Not accepting PayPal or iDeal as payment method, just anything besides credit card. Not possible to scale down Redis deployments, for example the RAM. Reason for choosing ScaleGrid The ability to see which queries are slow (suggestions for indexes). Review Source Emad A. Founder Utilities Used the software for: Less than 6 months ### "The Best Database Managed Soultion" December 3, 2020 5.0 It's so advance, stable and fast, we sleep in the night without worries about downtime, it's the most thing we are happy with so far in our company. Pros Host in known cloud services, you choose Slow Query Analysis Index Usage Reports Data transfer included Auto-backup included Cons live chat support isn't available, but they reply to ticket so fast like in ~5 mins Review Source Giuseppe N. Software engineer manager Information Technology and Services Used the software for: Less than 6 months ### "Easy way to implement a managed DB" April 29, 2022 5.0 Pros I went from a great service from a famous competitor, but too expensive compared to using it for a project and decided to give this software a try. It allows the creation of many database versions on different cloud services and I must admit that at a low price you have an excellent result. Cons I use the DB on linode instance and it would be nice to have pointing in time backup. Switched from [Amazon RDS](https://www.capterra.com/p/192201/Amazon-RDS/) it cost too much for the project Review Source Rodrigo de Castro R. Co-founder & CTO Internet Used the software for: Less than 6 months ### "Best hosted MongoDB I've found so far. Great support and easy to use interface." May 16, 2018 5.0 Pros After trying different MongoDB hosted solutions I've found ScaleGrid and gave it a try. Their support team is awesome and they helped me migrate my 2.x mongodb version to a new instance with 3.4 version. I've migrated my dev and prod environments in a matter of hours. Big pros: - You can use your own AWS account (BYOC) - If you have credits you can use them towards your VMs on your cloud provider - Support team (100%!) - Slow queries report (this is great to fine tune our queries) - Easy to use dashboard interface Cons So far i'm very satisfied with the service and can't think of anything I disliked. I can update this review once I have something. Review Source VR Verified Reviewer CTO & Co-Founder Internet Used the software for: 1-2 years ### "Awesome product !" November 12, 2018 5.0 Pros Ability to "bring our own cloud". Auto daily backup. Ease of deploy. Cons Nothing. It's a very good product. Hum... Maybe the design could be more friendly. Review Source Mike C. Sr. Software Architect Wireless Used the software for: 2+ years ### "Excellent. No complaints" May 3, 2018 5.0 Rock solid MongoDB performance, monitoring, and support Pros Support, and ease of use. I especially like the slow query log and the performance monitoring that you have recently added. Cons Not sure I can come up with anything to complain about. We've adopted SG as our platform of choice for future MongoDB deployments Review Source VR Verified Reviewer Chief Technology Officer Computer Software Used the software for: 2+ years ### "I have to come to rely on the stability and support that Scalegrid have provided" April 30, 2018 5.0 Pros Scalegrid has always been there to support any needs we have and the software just works. We have several collections with millions of records and there is never an issue. Cons There is nothing I would change about this product. It is great. The UI/UX is done well and the site is always performant. Review Source AR Andrew R. Co-Founder Used the software for: Less than 6 months ### "ScaleGrid makes running a resilient MongoDB cluster easy" May 18, 2018 5.0 Easy to implement and run database operations. Pros ScaleGrid is easy to use and helps take the complexity out of running and maintaining a resilient MongoDB cluster. We like the ability to Bring \[Y\]Our Own Cloud because we want to keep as much control over our data as possible such as in which jurisdiction it is stored, and how it is secured. The fact that we can use our own cloud account and private subnets in multiple Availability Zones increases the security and resilience of our database operations. Security features such as access controls, data at rest encryption and data in transit encryption are easy to enable. Operational duties like backup are easy to setup and tailor to suit. We also expect that leveraging ScaleGrid will help manage the performance, maintenance and growth/scaling of our database operations into the future. Cons We'd like ScaleGrid to think about making its management system available in \[Y\]Our Own Cloud so that the agents don't have a need to connect and report externally. We don't need it now, but we expect we may need in the future. Review Source VR Verified Reviewer Co Founder Internet Used the software for: Less than 6 months ### "Scalegrid is dead simple. Absolutely everything is taken care of." February 6, 2018 5.0 A young startup should use this instead of going all out with self deployment. Pros The autoscaling feature works like a breeze The bring your won cloud feature is very useful for startups that have AWS or Azure credits MongoDB deployments with replica sets and sharding are managed very beautifully Customer service is extremely prompt Cons The on-website console is a little jittery and has some limitations. You can use Compass or DBKoda instead. You can't see documents on their dashboard Review Source CD Cliff D. IT Manager Information Technology and Services Used the software for: 2+ years ### "Setup and run several MongoDBs using the service. Setup is simple and support is very helpful." April 30, 2018 4.0 Saved us time and money. It never went down. It always worked ! Pros I've been using this service for over 3 years and never had any issue with it. The service is super solid and has saved me a lot of time when managing and setting up Mongo databases. I originally started using this services for dev work but I quickly made the transition to also run my production workload. The services makes it super simple to get up and running in a few minutes. They abstract out a lot of the pain points when managing a Mongo DB. The services handles my backups so I dont' have to ever think about it. Also, you can see the machines and get root access to them in case you need to really get under the hood. Support is great I love the chat feature. They will go beyond their scope and help you with unique situations. They really helped my clone a bunch of databases and saved me a lot of time. Cons Very little is not to like. At times features can be a little buried in the software. However, I was on the service since the start and they have always made things better with time. Review Source VR Verified Reviewer CEO Marketing and Advertising Used the software for: 1-2 years ### "When you're a growing startup, ScaleGrid is a solid alternative to the other clouds" February 10, 2021 5.0 We were looking for a dedicated cloud hosting provider for our databases. Because AWS/Google/Digital Ocean lock you in via egress costs, it was imperative we found a solid, cost-friendly solution. ScaleGrid was an awesome choice. Haven't looked back since. Pros Getting instances up, keeping them running, and having a steady/solid cloud platform is what ScaleGrid is all about. Cons One thing I wish ScaleGrid had for their Mongo DB product was an admin UI similar to Mongo Compass, where you can make edits via a web interface. Review Source VR Verified Reviewer CoFounder & Software Engineer at MemberStack Design Used the software for: Less than 6 months ### "ScaleGrid is by far the most feature packed DB hosting service available. " January 15, 2019 5.0 My overall experience has been very positive. Pros I love the fact that Scale Grid allows you to backup your databases anytime you want. Services like Atlas do not let you do that. Also, the "peek at backup" feature is awesome. The ability to spin up a new database to view a backup has come in handy many times. Cons At times I feel the UI is a little cluttered and hard to navigate. That being said, the features that I eventually find in the UI make up for it :) Review Source HS Hendi S. IT Managet Broadcast Media Used the software for: Less than 6 months ### "It is very good PaaS" March 28, 2021 5.0 It is very good Pros Easy to use i like this PaaS most. I hope I can cheaper again. Cons Take time to create provitioning. Easy to use i like this PaaS most. I hope I can cheaper again. Reason for choosing ScaleGrid MongoDB, MySQL, PostgreSQL & Redis Switched from [DigitalOcean](https://www.capterra.com/p/205055/DigitalOcean/) It's very reliable Review Source QM Quentin M. CTO Used the software for: 2+ years ### "Easy to set up, is always up and available. ScaleGrid has been great for our company." April 28, 2018 5.0 Pros Very easy to set up and SSL was simple to add. We have had no unexpected outages with ScaleGrid and the price point is perfect for our company. Cons ScaleGrid satisfies everything that we currently require from a MongoDB host. I have not come across anything that I dislike yet. Review Source BA Brian A. Architect Used the software for: 2+ years ### "Great to start, but long term issues" April 30, 2018 2.0 Pros Easy to setup and administer. Has support for multiple clouds, and Azure in particular which is difficult to find among competitors. Supports encryption at rest. Cons Lots of connectivity issues that their technical support have been unable to determine the root cause of. Review Source ST Simon T. Owner Used the software for: 1-2 years ### "Excellent serivce" April 24, 2018 5.0 Pros Quality help and guidance to choosing the right configuration of our MongoDB cluster. Makes it easy to find missing indexes, and gives us good insight into how we use our data. Cons I find it a bit expensive. Some of the features in the control panel / monitoring system are a bit slow, and some explanation to some of the features would be nice. Review Source Response from ScaleGrid May 29, 2018 Thanks for your feedback! We're adding more tips and explanations to our features on the Console, and you can also check out our Help Documentation for more information on our tools: https://help.scalegrid.io/docs Alexander L. Founder & Managing Partner Apparel & Fashion Used the software for: Less than 6 months ### "Great customer service, worth of money" August 10, 2018 5.0 Overall very satisfied with customer service, nice features and functionality. Pros Ease of use, easy enough to configure. The support team is also very responsive. You can use your own AWS account (BYOC). Clear pricing plans. Cons Cost is a bit too high. Dashboard interface could be more functional. Review Source sS shankar S. DevopsEngineer Used the software for: 1-2 years ### "Worth for Money, Quick response from support " April 25, 2018 5.0 Pros BYOC, easy accessible GUI, Reports to filter out slow and un-indexed queries. Built in alert rules are more than enough to notify any issues. quick response from support. Cons Weekly digest email of performance hits, improvements and how we can remediate would be much useful for production databases. can reduce the cost. Review Source DS Dan S. Director of Web Dev Used the software for: 1-2 years ### "Easy way to start a server without having to configure much" April 24, 2018 4.0 Pros Point and click, start up server using own infrastructure. Easy enough to configure, insightful analytics. Cons Costs are extremely high for using own infrastructure; essentially we're paying 2x purchasing price on AWS and Scalegrid; whereas scalegrid isn't anything but a control panel for AWS. Review Source John T. Owner Computer Software Used the software for: Less than 6 months ### "Exceptional value" July 13, 2019 5.0 Can’t wait to go live and shut down my local mongo installs Pros Multiple databases were a huge part of my decision. Cons Have not used it long enough to comment but I suppose how to restore data from a local server would have helped. Review Source DN David N. Co-founder and Software Architect Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Needs more features." September 25, 2019 4.0 Pros BYOC, instance sizes, customer service, potential. Cons Lots of missing (basic) features. For example, we cannot remove a follower cluster. The console and API need more management controls. Alert management is also limited. It would be great to have more control here and even customisable severity levels. Reason for choosing ScaleGrid MongoDB Atlas would have cost us more as their smallest instance sizes were quite large in comparison. Review Source Response from ScaleGrid October 14, 2019 Hi David, thank you for sharing this feedback! Here are a couple useful links to our help docs which will show you how to: Setup MongoDB Follower Clusters: https://help.scalegrid.io/docs/regularly-import-mongodb-data-from-an-existing-scalegrid-cluster Manage MongoDB Alerts (you can customize alerts at both the cluster and account level, and override global alerts): https://help.scalegrid.io/docs/mongodb-alerts-and-rules ScaleGrid API (please email us if there's a specific API need we're missing, and we should be able to get it up within a few days): http://api.scalegrid.io/ Similar Products Featured