# Mural Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Mural the right Collaboration solution for you? Explore 135 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/171956/Mural/reviews/ --- Mural 4.5 (135) [View alternatives](https://www.capterra.com/p/171956/Mural/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Mural Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews BZ Becky Z AnalystInternational Trade and Development, 2 - 10 employeesUsed the software for: More than 2 years. “I also really like being able to paste .svg files into the board to be infinitely zoomable.“ September 23, 2025 SH Sharon H Technical WriterHealth, Wellness and Fitness, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “I would normally give five stars, but you guys keep moving functions and menu items around, which is BAD DESIGN.“ March 21, 2025 ML Mor L Senior Presales EngineerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “I loved the ease of inserting images and charts in the required size within the same board.“ December 26, 2024 SH Sharon H Technical WriterHealth, Wellness and Fitness, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “I train people in my org on how to use Mural, so I notice that things I have taught are now WRONG.“ March 21, 2025 Brandon E Sales SpecialistHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “Capability to work together and workshop virtually with a large group of colleagues; and to replicate, in virtual form, the benefits of in-person workshopping.“ August 28, 2023 BZ Becky Z AnalystInternational Trade and Development, 2 - 10 employeesUsed the software for: More than 2 years. “Users find it difficult to navigate, particularly older folks.“ September 23, 2025 JZ Julie Z Conservation SpecialistEnvironmental Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “There are many useful frameworks and templates available to organize your work. Since moving most work online, Mural has been a critical tool to maintaining a collaborative work environment.“ August 14, 2023 CB Colin B OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “The connector tool for joining shapes does not work very well when multiple people are in the same area - arrows tend to fly off in all directions.“ September 15, 2022 ## Showing most helpful reviews Showing 1-25 of 135 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jigyasa K. SAP Consultant Information Technology and Services Used the software for: 6-12 months ### "Mural : The Great Presentation Board" February 27, 2024 5.0 Overall it's great tool and this can be used in more capacity , not only presentation.I had great time working on it. Pros I was introduced to Mural by our organisation 's Germany Team. It is great tool in my point of view. We used mural board as only source for our workshops. Mural have so many great features. You can put so much altogether in one place. Zoom in and zoom out at whole canvas. It is interactive with its tables, graphs, features images, icons etc. We can link our files, PPT etc in here. We created interactive timelines on the board. It's easy to use for new users as well. It also have presentation mode which helps during presentation. Best thing is sticky notes which can be put as feedback and honest reviews by the audience. I loved using this tool and I will keep using it in our coming projects. Cons However, I loved this tool but sometimes tables are not that friendly while we are presenting and want to add something. We faced this issues while our presentations. Switched from [Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/) This project was in collaboration with Germany team and it was suggested by them. Review Source Przemek P. Lead, Infrastructure Specialist Information Technology and Services Used the software for: 2+ years ### "The best virtual dashboards." November 15, 2023 5.0 Mural brings visualization to the information we pass through. Thanks to this, we can assimilate more information without confusion or getting tired because it is simply too much data. When we use Mural during meetings then participants are more engaged, and the meetings are less overwhelming to them. Pros I really enjoy working with Mural Dashboards because their innovative content. We can see live view of changes made on board; we can work with dashboard at the same time which is important in big teams. The visual content is engaging and keeps people focused and relaxed rather than distracted. Cons I don't like the logging process; it always asks for a password and doesn't remember my email. This part could be improved so the sessions could be longer, and browser could also save the email. Switched from [Microsoft Whiteboard](https://www.capterra.com/p/203470/Microsoft-Whiteboard/) Mural is less expensive, easier to setup, it looks better and works better. Review Source SH Sharon H. Technical Writer Health, Wellness and Fitness Used the software for: 1-2 years ### "Constantly Moving Functions/Menu Items Around" March 21, 2025 3.0 I would normally give five stars, but you guys keep moving functions and menu items around, which is BAD DESIGN. Stop doing that. Pros Mural is awesome and mostly user friendly. Cons They dev team constantly changes things. I train people in my org on how to use Mural, so I notice that things I have taught are now WRONG. Example: Changing canvas color used to be right-click from the canvas. Now it's in the drop down menu next to the drawing name. WHY? How did that change help users? Spoiler: It did not. Stop moving things around. Leave that type of behavior to Microsoft. Switched from [Visio](https://www.capterra.com/p/201133/Visio/) The company still uses Visio for final product and Mural for drafting. Review Source Katrina V. Human Resources Generalist Hospital & Health Care Used the software for: 1-2 years ### "Mural is a very useful tool for creating projects" September 11, 2023 4.0 Easy-to-use and up-to-date cPanel for managing all Mural-described features and settings. Whiteboard functionality for teaching and explaining complex concepts. Webinar attendees will find it simple to use. Attendees may be easily managed by the admin. Pros The top choice for hosting webinars online. Attendees from all across the world can easily connect to the webinar. During webinars, I was able to better clarify topics with its whiteboard tool. A query from a guest is easily raised. Meeting attendees and organizers alike can utilize the chat feature to stay in touch. Cons We have utilized Miro for this very purpose before. However, it was expensive and offered numerous other functions that I had no use for. And after I switched to Mural, everything ran smoothly. Switched from [Notion](https://www.capterra.com/p/186596/Notion/)[Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) My group found this tool to be invaluable in terms of idea generation, organization, and responsibility setting. The entire group had a great time and would do it again. Review Source VR Verified Reviewer Product Owner Information Technology and Services Used the software for: 1-2 years ### "Extremely intuitive tool for collaborative sessions between hybrid teams" April 5, 2023 5.0 I love everything about this product. In this new era of Hybrid work model and distributed teams across the globe, Mural provides an efficient way to whiteboard, brainstorm and creatively collaborate in an effective manner. I highly recommend this tool for design sessions, sprint planning, product ideation or project management. Pros My project team started using Mural in last 2 years and it has been remarkably easy to collaborate and brainstorm with the hybrid teams. As a Product owner, the best feature about Mural is the availability of vast collection of templates. It saves a lot of time by picking up a pre-made template and refine it for your meeting/session. Additionally, its UI is super intuitive and easy to use, even for the business users, who are not as technically savvy as your design team members.Mural helps in organizing the complex ideas and concepts. It is extremely easy to share it with team members or clients for approvals. Cons One thing I don't enjoy about Mural is its mobile experience. It is not very intuitive as compared to desktop experience. Its easier to learn the basic features of Mural, in order to contribute or participate in a meeting. however, if you want to use Mural to its full capacity, you will need to learn the complex features via some sort of training/learning material. Switched from [MindMeister](https://www.capterra.com/p/141357/MindMeister/)[Lucidspark](https://www.capterra.com/p/211643/LucidSpark/)[Microsoft Whiteboard](https://www.capterra.com/p/203470/Microsoft-Whiteboard/) I have used Microsoft whiteboard in a project on the client side as Microsoft was their enterprise approved vendor. I have used MindMeister mainly for creating Mindmaps during Product Feature Planning workshops.We had to switch to Mural as we were looking for an easier collaboration tool for a new project. Review Source Brandon E. Sales Specialist Hospital & Health Care Used the software for: 1-2 years ### "With Mural it is easy to organize ideas" August 28, 2023 4.0 Easy to structure thoughts and communicate with others across time and space. Capability to work together and workshop virtually with a large group of colleagues; and to replicate, in virtual form, the benefits of in-person workshopping. Pros Mural allows users to work together in real time or asynchronously, and with potentially big groups. This has helped me organize seminars for teams and include feedback from members who were unable to attend the meeting but still wanted to contribute. Cons To begin, the interface is littered with many tools and buttons meant to facilitate collaboration; I found this to be somewhat bewildering before I had completed my first Mural. Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/)[Visio](https://www.capterra.com/p/201133/Visio/) Mural is facilitating a paperless workshop by digitally capturing all of the workshop's notes and drawings in real time. This eliminates the need to enter information twice and saves time. Review Source Christian P. Human Resources Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Mural provides a perfect whiteboard experience" August 28, 2023 4.0 Facilitates group collaboration, which makes it a fascinating tool for workshops, ideation sessions, and goal-setting. In a Zoom meeting, this is the equivalent of using a white board in person. Pros Mural's accessibility is second to none. Easy group work, ideation, and coordination are just some of the benefits. I've used it successfully both in-person and over the internet with a large group of people. Cons There may be too many choices or customizations, or it may be difficult to locate the specific feature you need. The collection can be expanded to include additional types of template designs. Switched from [FigJam](https://www.capterra.com/p/265222/FigJam/)[Creately](https://www.capterra.com/p/127628/Creately/) Mural is a great app for group activities like ideation and design thinking. It adds a fun and engaging element to team building activities. The templates might serve as a starting point for your own unique plans. Review Source Grace B. Project Manager Retail Used the software for: 1-2 years ### "Mural is very helpful in collaborative projects" August 21, 2023 4.0 Is what I use to examine information. It will help me develop affinity maps, user profiles, and user flows. I find this to be an excellent resource. To do my job, this is crucial. And I am able to work well with others. Pros My favorite feature of Mural is that it enables for the steady and continuous growth of an idea or concept over time, with contributions made offline and maintained through subsequent ruture review sessions. Cons On sometimes, I had to refresh the website because an issue has occurred while I was dragging the post it or items around with the mouse. When I spend too much time there, this happens to me. Switched from [Lucidspark](https://www.capterra.com/p/211643/LucidSpark/)[ClickUp](https://www.capterra.com/p/158833/ClickUp/) I like Mural. My study is being analyzed using the mural. Now that you've improved Figma, I feel like my work will take less time and be more efficient. Review Source BZ Becky Z. Analyst International Trade and Development Used the software for: 2+ years ### "Beautiful and powerful - if you're practiced" September 23, 2025 4.0 Overall I find Mural better than its competitors and powerful for engaging and productive brainstorming sessions and workshops. Pros I can make my board look very aesthetically pleasing and aligned with our brand colours. I also really like being able to paste .svg files into the board to be infinitely zoomable. I use it to paste google slides that are needed for reference. The voting session feature is also excellent for making decisions during a live workshop. Cons Users find it difficult to navigate, particularly older folks. Sometimes during workshops, users move objects that are not meant to be moved and I have to re-arrange. I know there is an option to lock objects but then people can't edit/add text to the object. I would like to be able to lock an object so it can't be moved but can still be edited. Alternatives considered [Miro](https://www.capterra.com/p/128955/Miro/) Reason for choosing Mural It had more features and more customization. Review Source VR Verified Reviewer Customer support Information Technology and Services Used the software for: 6-12 months ### "Mural review" May 11, 2025 5.0 Pros The digital whiteboard provided by Mural is a multi-functional tool for collaboration and brainstorming. Can be used by small and large groups, edit in real time and include media files. Cons There are no obvious cons to me. Mural has room for improvement, but the tool is consistently improving. Review Source ML Mor L. Senior Presales Engineer Information Technology and Services Used the software for: 2+ years ### "Makes the whiteboard a central hub for planning and representing achievements" December 26, 2024 5.0 Mural has enhanced the value of the whiteboard in simplifying the workflow, enabling us to integrate it into all our meetings to document all its outputs. Pros Mural added life to the whiteboards, making them interactive and more expansive. I loved the ease of reviewing with Mural, all participants can enter their ideas and they are easily linked more than once until we reach the path that everyone agrees on. I loved Mural’s efficiency in documentation, as it records all the times of modifications and who made them with all efficiency. It is great that Mural simplifies the layout of the boards, with many options for font style and size, arrows, text spaces. I loved the ease of inserting images and charts in the required size within the same board. The connection to data sources is direct and easy, and allows us to keep the boards updated continuously. The templates are more than wonderful, and allow us to create many boards and charts and include them in reports or presentations with ease. Cons I cannot hate any feature of Mural, its constant real-time notifications enhance the speed of response. Review Source PN Princess N. Business Analyst Information Technology and Services Used the software for: Less than 6 months ### "A fun way to collaborate" October 10, 2022 5.0 Using Mural allows ideas to flow easily, really effective in brainstorming. You just put in ideas via sticky notes or place text in shapes or photos then members can organize them the way they want to. Definitely it is a fresh way of exploring creativity within the team. Pros Mural makes collaboration enjoyable as you can be creative on how your boards would look like. Your board for today's design thiking can be transformed to a fresher more creative layout the next day. Truly, sky is the imit with Mural! Cons The flexibility it brings when it comes to real-time updates especially for multiple users make the board a bit unorganized which is why locking objects should be easily accesible anytime and keyboard shortcuts should be presented easily in tutorials. Review Source IHM I Heng M. Teacher E-Learning Used the software for: 1-2 years ### "Looking for an online whiteboard, I discovered much more when I found Mural" July 21, 2022 5.0 Mural is literally the one software product that I started using for remote learning but continue to use even when teaching in person because I believe it truly supports collaboration, brainstorming, and mind mapping. I actually tried many other products and none of them comes even close to Mural for these purposes, for its ease of use, and for its flexibility. Pros When teachers ask me if I have any go-to tools for remote learning, I always tell them about Mural. During a difficult year adapting to the challenges of teaching online, Mural was a bright spot because although I had only been looking for an online whiteboard, what my students get when they use Mural is so much more. 1) It's easy to use...my students were able to find and use the tools without instructions or guides. 2) It offers many ways to express and connect ideas with a palette of tools and a convenient interface. 3) The facilitator can build custom thinkspaces or choose from a variety of templates, and also decide what elements to lock in place. 4) There are different participation levels, including the "visitor" level which allows anyone with the link to join a collaboration. 5) The "wall" space is giant...I have never run out of space, and easy navigation and zooming provide easy access to the whole space. Cons The only aspect I've found a bit challenging for those new to Mural is that sticky notes or text boxes sometimes pop up in unexpected places. As a facilitator, I sometimes have to roam around and delete unused elements that participants created but didn't find. Review Source LS Lora S. Civil Structural Engineer Architecture & Planning Used the software for: 2+ years ### "High efficiency in collecting and arranging members' ideas in an organized manner" December 21, 2022 5.0 Mural helped us a lot by taking advantage of the time of remote meetings and achieving the desired goals, so that we can collect ideas directly from the participants and integrate them into a clear, arranged and agreed upon scheme. Pros Mural is one of the best whiteboards, as it is responsive, so we can participate remotely to complete the scheme that we are working on preparing very smoothly. I greatly appreciate the ready-made templates that Mural provides, as they give us advanced resources and ideas that help us be creative by implementing what we need during the brainstorming stage, or when planning work programs. I really appreciate the many formatting options and also the colors that we can add to the text boxes and the different shapes. It's great how Mural can see the edits that a member has made, and also how we can vote whether or not to approve them. Cons Not many negatives, as the Mural interface is very intuitive and easy to use, but since the members involved in preparing a chart do not have the same ability to format shapes and texts as required, this leads to double effort when formatting the agreed chart in its final form. Review Source AS Ana S. Graphic designer E-Learning Used the software for: 6-12 months ### "A great tool for students, educators and teams in the education sector" July 14, 2021 5.0 It allowed having a consistent idea spread through our many team members. We all participate in created moodboards and guidelines for every project. Pros It made our lives so much easier. When having a lot of on-going projects with a big graphic design team it was hard to keep track of guidelines, styles and visual references without having to constantly ask each other for guidance. In Mural we keep murals for every project, designers go here everytime they have to participate in a new or existing project and document visually how it looks like and set all the important media accessible for everyone. Cons When we were considering it, we knew it was exactly what we needed but it was too pricey for our capabilities. After reading, we realized that they gave us a free year because we're on the education industry. This can be renewed once the year ends. Review Source GL Gregory L. Content strategist Financial Services Used the software for: 2+ years ### "Very helpful collaboration tool" July 21, 2022 5.0 Pros I love how Mural helps the team make simultaneous comments, its versatility in using as an idea board; its ability to help us map an entire process as a flow chart and then manipulate the diagram according to our needs. I also love the sharing aspect as it becomes a way for us to communicate as if we're all in the same room. Cons Navigating a large mural in terms of the sizing bar can be tedious. I often have to enlarge and then reduce the size in order to zone in on a particular section and see it clearly. Review Source BG Ben G. Business Designer Professional Training & Coaching Used the software for: 1-2 years ### "A worse version of miro" June 5, 2023 4.0 Pros the icons (seems like a noun project integration) and the ability to select any color for stickies Cons it's not always so intuitive and the white boarding doesn't feel infinite Review Source LV Leonardo V. CEO | CTO Information Technology and Services Used the software for: 2+ years ### "Mural is one of the best collaboration tools you can find" April 29, 2022 4.0 Pros We use it for everything, standup, retrospectives, mind mapping, online collaboration and much more. There are a lot of great templates. Cons It is expensive and some templates are tricky to use. Alternatives considered [Miro](https://www.capterra.com/p/128955/Miro/) Review Source RW Rob W. Technical Innovation Leader Information Technology and Services Used the software for: 2+ years ### "Mural enables easy digital collaboration from novices to pros" February 28, 2019 5.0 I've been able to grow with mural and explore new worlds of collaboration ... both enhancing face to face workshops and enabling remote collaborators to have equal voices. Support from the mural team to help us explore new ways to effectively collaborate (not just use their software) have been compelling. Pros I really appreciate how easy it is to dive in and get started with little complexity or knowledge. Drop some stickies on an empty whiteboard and you're off ... or play with templates, voting, and other advanced features to drive amazing new collaborations that are only possible in the digital world. Cons In the past, I have disliked the lack of feature parity between web and mobile versions. That has recently improved. Review Source VR Verified Reviewer Digital Technologist Design Used the software for: 1-2 years ### "Amazing tool for arranging complex info" February 5, 2019 4.0 This is a foundational tool for us for capturing any postit note exercise or workshop session. Pros This tool allows teams to take the complicated, organically generated, unsorted data that can come out of brainstorming or workshops and arrange it into something meaningful. It creates a standard language for teams to express this info. It's quick to learn and easy to use, and allows for the right type of expression for any info set. Cons Administrating a team could be done better. It's too easy to invite more team members than your plan pays for. This is because the button to share a mural to an email address (which adds a team member) is easier to get to than the link to share anonymously. Fortunately there is a 30 day grace period for these mistakes. Review Source VR Verified Reviewer Brand Maven Marketing and Advertising Used the software for: 1-2 years ### "Mural - Think together from anywhere in the world" September 6, 2022 5.0 We have used Mural for some important brand planning that involved many cross functional teams - having everybody be looking at the same content and collaborating in live time was so much more efficient that having to hold 5 or 6 separate brainstorms with each team. Pros Really easy to pick up this tool and use it broadly with client teams, doesn't require app download which is great as some companies have app restrictions. Easy navigation that even non tech-savy people could quickly adapt too Cons Can be difficult to use on a tablet - not as intuitive Review Source AV Alek V. Director - Client Relations Education Management Used the software for: 1-2 years ### "Good tool for ideation across teams " September 24, 2022 5.0 It’s a useful tool for ideation but I prefer it for smaller groups Pros Ultimately this tool is great if you have teams located in different offices and you can’t physically get together Cons There are so many functions available. I find setting up a Mural board can be time consuming and inevitably I forget to lock something down and a user goes rogue and messes something up or moves something they shouldnt Switched from [Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/) More interactive Review Source SH Sabina H. Graphic Designer Graphic Design Used the software for: Less than 6 months ### "Mural for small teams" November 19, 2022 5.0 Pros Mural is similar to many other products but I like it the most because of the simple and clean user interface. Collaboration with team was never that easy and even the shyest people feel free to share ideas. Cons Sometimes when you write too much text to sticky note, it becomes unreadable Review Source Missy Y. Product Designer Computer Software Used the software for: 2+ years ### "Wayfinding is a little weird" August 30, 2018 4.0 Pros The mural.ly team is constantly garnering feedback in order to improve the product. While mural is a great concept to digitize the whiteboard, the execution is solid with room to improve. Great selection of icons and stickers. Cons For my peers, I have observed it requires a higher learning curve in order to understand the controls and wayfinding around the board. Review Source LD Lee D. Designer Computer & Network Security Used the software for: 2+ years ### "Simple - Visual - Powerful" February 27, 2019 5.0 Mural is the most intuitive and creative ideation software I have come across. No idea can hide if you get your organization on-board. There are low barriers to learning the tool so it is an easy sell. Pros It's a virtual design studio on your computing device (yeah I said that). Cons There have been occasions where I ran out of canvas on multi-day design events. The new, larger ideation space has largely fixed that. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.