--- title: "Mural Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Mural the right Collaboration solution for you? Explore 136 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/171956/Mural/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Mural 4.5 (136) [View alternatives](https://www.capterra.com/p/171956/Mural/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Mural Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews Alicia R Director, Business DevelopmentInformation Technology and Services, 201 - 500 employeesUsed the software for: More than 2 years. “I love Mural because it is the modern tool that meets that demand for today's remote and distributed organizations. While I've had the benefit of working in organizations with Mural corporate licenses, I often invite clients or partner teams to collaborate in our Mural workspace as a "visitor."“ September 4, 2026 SH Sharon H Technical WriterHealth, Wellness and Fitness, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “I would normally give five stars, but you guys keep moving functions and menu items around, which is BAD DESIGN.“ March 21, 2025 BZ Becky Z AnalystInternational Trade and Development, 2 - 10 employeesUsed the software for: More than 2 years. “I also really like being able to paste .svg files into the board to be infinitely zoomable.“ September 23, 2025 SH Sharon H Technical WriterHealth, Wellness and Fitness, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “I train people in my org on how to use Mural, so I notice that things I have taught are now WRONG.“ March 21, 2025 ML Mor L Senior Presales EngineerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “I loved the ease of inserting images and charts in the required size within the same board.“ December 26, 2024 BZ Becky Z AnalystInternational Trade and Development, 2 - 10 employeesUsed the software for: More than 2 years. “Users find it difficult to navigate, particularly older folks.“ September 23, 2025 Przemek P Lead, Infrastructure SpecialistInformation Technology and Services, 10,001+ employeesUsed the software for: More than 2 years. “Thanks to this, we can assimilate more information without confusion or getting tired because it is simply too much data. When we use Mural during meetings then participants are more engaged, and the meetings are less overwhelming to them.“ November 15, 2023 PP Paul P General ManagerTransportation/Trucking/Railroad, 10,001+ employeesUsed the software for: Less than 6 months. “Mural can be a bit difficult to navigate when you have a LOT of ideas plotted on the same “sheet”.“ November 18, 2022 ## Showing most helpful reviews Showing 1-25 of 136 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alicia R. Director, Business Development Information Technology and Services Used the software for: 2+ years ### "Mural: The modern collaboration "IT" tool" September 4, 2026 4.0 The last two places I've worked (remote digital services agencies) have had corporate Mural licenses. I've used it for the last seven years. Mural has been an essential tool for fostering engaging, collaborative design, engineering, and strategy work in a remote environment. These days, I primarily use it for solutions architecture exercises, but in the past, I've used it for brainstorming and collaborative working sessions for UX discovery projects and for facilitating client meetings with the government. Personally, as "exercise" formats are becoming increasingly en vogue for interviews, I've also used Mural as part of an interview exercise. Pros I came up in a time when you used whiteboards and poster sheets for collaborative brainstorming exercises. I love Mural because it is the modern tool that meets that demand for today's remote and distributed organizations. While I've had the benefit of working in organizations with Mural corporate licenses, I often invite clients or partner teams to collaborate in our Mural workspace as a "visitor." It's always fun to see people new to Mural enjoy the experience. It levels up our remote brand professionalism. Cons For me, it's difficult to navigate/faciliate in real time using Mural. I heavily rely on a teammate to "drive" conversations while I verbally facilitate them. I've found it challenging when I'm solely responsible for setting up the template we're using, recording, and directing other new users to Mural in real time. I haven't had much time to take tutorials or lessons to get better at facilitating with Mural. Also, if you don't have a good template or organization for your Mural board (or even know how to lock it), it can get overwhelming fast. You need a system, some reps using boards, and templates set up to keep things organized. I would love it if there were a way to convert your Mural board into a usable Word doc. Review Source Jigyasa K. SAP Consultant Information Technology and Services Used the software for: 6-12 months ### "Mural : The Great Presentation Board" February 27, 2024 5.0 Overall it's great tool and this can be used in more capacity , not only presentation.I had great time working on it. Pros I was introduced to Mural by our organisation 's Germany Team. It is great tool in my point of view. We used mural board as only source for our workshops. Mural have so many great features. You can put so much altogether in one place. Zoom in and zoom out at whole canvas. It is interactive with its tables, graphs, features images, icons etc. We can link our files, PPT etc in here. We created interactive timelines on the board. It's easy to use for new users as well. It also have presentation mode which helps during presentation. Best thing is sticky notes which can be put as feedback and honest reviews by the audience. I loved using this tool and I will keep using it in our coming projects. Cons However, I loved this tool but sometimes tables are not that friendly while we are presenting and want to add something. We faced this issues while our presentations. Switched from [Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/) This project was in collaboration with Germany team and it was suggested by them. Review Source SH Sharon H. Technical Writer Health, Wellness and Fitness Used the software for: 1-2 years ### "Constantly Moving Functions/Menu Items Around" March 21, 2025 3.0 I would normally give five stars, but you guys keep moving functions and menu items around, which is BAD DESIGN. Stop doing that. Pros Mural is awesome and mostly user friendly. Cons They dev team constantly changes things. I train people in my org on how to use Mural, so I notice that things I have taught are now WRONG. Example: Changing canvas color used to be right-click from the canvas. Now it's in the drop down menu next to the drawing name. WHY? How did that change help users? Spoiler: It did not. Stop moving things around. Leave that type of behavior to Microsoft. Switched from [Visio](https://www.capterra.com/p/201133/Visio/) The company still uses Visio for final product and Mural for drafting. Review Source Przemek P. Lead, Infrastructure Specialist Information Technology and Services Used the software for: 2+ years ### "The best virtual dashboards." November 15, 2023 5.0 Mural brings visualization to the information we pass through. Thanks to this, we can assimilate more information without confusion or getting tired because it is simply too much data. When we use Mural during meetings then participants are more engaged, and the meetings are less overwhelming to them. Pros I really enjoy working with Mural Dashboards because their innovative content. We can see live view of changes made on board; we can work with dashboard at the same time which is important in big teams. The visual content is engaging and keeps people focused and relaxed rather than distracted. Cons I don't like the logging process; it always asks for a password and doesn't remember my email. This part could be improved so the sessions could be longer, and browser could also save the email. Switched from [Microsoft Whiteboard](https://www.capterra.com/p/203470/Microsoft-Whiteboard/) Mural is less expensive, easier to setup, it looks better and works better. Review Source Katrina V. Human Resources Generalist Hospital & Health Care Used the software for: 1-2 years ### "Mural is a very useful tool for creating projects" September 11, 2023 4.0 Easy-to-use and up-to-date cPanel for managing all Mural-described features and settings. Whiteboard functionality for teaching and explaining complex concepts. Webinar attendees will find it simple to use. Attendees may be easily managed by the admin. Pros The top choice for hosting webinars online. Attendees from all across the world can easily connect to the webinar. During webinars, I was able to better clarify topics with its whiteboard tool. A query from a guest is easily raised. Meeting attendees and organizers alike can utilize the chat feature to stay in touch. Cons We have utilized Miro for this very purpose before. However, it was expensive and offered numerous other functions that I had no use for. And after I switched to Mural, everything ran smoothly. Switched from [Notion](https://www.capterra.com/p/186596/Notion/)[Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) My group found this tool to be invaluable in terms of idea generation, organization, and responsibility setting. The entire group had a great time and would do it again. Review Source VR Verified Reviewer Product Owner Information Technology and Services Used the software for: 1-2 years ### "Extremely intuitive tool for collaborative sessions between hybrid teams" April 5, 2023 5.0 I love everything about this product. In this new era of Hybrid work model and distributed teams across the globe, Mural provides an efficient way to whiteboard, brainstorm and creatively collaborate in an effective manner. I highly recommend this tool for design sessions, sprint planning, product ideation or project management. Pros My project team started using Mural in last 2 years and it has been remarkably easy to collaborate and brainstorm with the hybrid teams. As a Product owner, the best feature about Mural is the availability of vast collection of templates. It saves a lot of time by picking up a pre-made template and refine it for your meeting/session. Additionally, its UI is super intuitive and easy to use, even for the business users, who are not as technically savvy as your design team members.Mural helps in organizing the complex ideas and concepts. It is extremely easy to share it with team members or clients for approvals. Cons One thing I don't enjoy about Mural is its mobile experience. It is not very intuitive as compared to desktop experience. Its easier to learn the basic features of Mural, in order to contribute or participate in a meeting. however, if you want to use Mural to its full capacity, you will need to learn the complex features via some sort of training/learning material. Switched from [MindMeister](https://www.capterra.com/p/141357/MindMeister/)[Lucidspark](https://www.capterra.com/p/211643/LucidSpark/)[Microsoft Whiteboard](https://www.capterra.com/p/203470/Microsoft-Whiteboard/) I have used Microsoft whiteboard in a project on the client side as Microsoft was their enterprise approved vendor. I have used MindMeister mainly for creating Mindmaps during Product Feature Planning workshops.We had to switch to Mural as we were looking for an easier collaboration tool for a new project. Review Source Brandon E. Sales Specialist Hospital & Health Care Used the software for: 1-2 years ### "With Mural it is easy to organize ideas" August 28, 2023 4.0 Easy to structure thoughts and communicate with others across time and space. Capability to work together and workshop virtually with a large group of colleagues; and to replicate, in virtual form, the benefits of in-person workshopping. Pros Mural allows users to work together in real time or asynchronously, and with potentially big groups. This has helped me organize seminars for teams and include feedback from members who were unable to attend the meeting but still wanted to contribute. Cons To begin, the interface is littered with many tools and buttons meant to facilitate collaboration; I found this to be somewhat bewildering before I had completed my first Mural. Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/)[Visio](https://www.capterra.com/p/201133/Visio/) Mural is facilitating a paperless workshop by digitally capturing all of the workshop's notes and drawings in real time. This eliminates the need to enter information twice and saves time. Review Source Christian P. Human Resources Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Mural provides a perfect whiteboard experience" August 28, 2023 4.0 Facilitates group collaboration, which makes it a fascinating tool for workshops, ideation sessions, and goal-setting. In a Zoom meeting, this is the equivalent of using a white board in person. Pros Mural's accessibility is second to none. Easy group work, ideation, and coordination are just some of the benefits. I've used it successfully both in-person and over the internet with a large group of people. Cons There may be too many choices or customizations, or it may be difficult to locate the specific feature you need. The collection can be expanded to include additional types of template designs. Switched from [FigJam](https://www.capterra.com/p/265222/FigJam/)[Creately](https://www.capterra.com/p/127628/Creately/) Mural is a great app for group activities like ideation and design thinking. It adds a fun and engaging element to team building activities. The templates might serve as a starting point for your own unique plans. Review Source Grace B. Project Manager Retail Used the software for: 1-2 years ### "Mural is very helpful in collaborative projects" August 21, 2023 4.0 Is what I use to examine information. It will help me develop affinity maps, user profiles, and user flows. I find this to be an excellent resource. To do my job, this is crucial. And I am able to work well with others. Pros My favorite feature of Mural is that it enables for the steady and continuous growth of an idea or concept over time, with contributions made offline and maintained through subsequent ruture review sessions. Cons On sometimes, I had to refresh the website because an issue has occurred while I was dragging the post it or items around with the mouse. When I spend too much time there, this happens to me. Switched from [Lucidspark](https://www.capterra.com/p/211643/LucidSpark/)[ClickUp](https://www.capterra.com/p/158833/ClickUp/) I like Mural. My study is being analyzed using the mural. Now that you've improved Figma, I feel like my work will take less time and be more efficient. Review Source BZ Becky Z. Analyst International Trade and Development Used the software for: 2+ years ### "Beautiful and powerful - if you're practiced" September 23, 2025 4.0 Overall I find Mural better than its competitors and powerful for engaging and productive brainstorming sessions and workshops. Pros I can make my board look very aesthetically pleasing and aligned with our brand colours. I also really like being able to paste .svg files into the board to be infinitely zoomable. I use it to paste google slides that are needed for reference. The voting session feature is also excellent for making decisions during a live workshop. Cons Users find it difficult to navigate, particularly older folks. Sometimes during workshops, users move objects that are not meant to be moved and I have to re-arrange. I know there is an option to lock objects but then people can't edit/add text to the object. I would like to be able to lock an object so it can't be moved but can still be edited. Alternatives considered [Miro](https://www.capterra.com/p/128955/Miro/) Reason for choosing Mural It had more features and more customization. Review Source VR Verified Reviewer Customer support Information Technology and Services Used the software for: 6-12 months ### "Mural review" May 11, 2025 5.0 Pros The digital whiteboard provided by Mural is a multi-functional tool for collaboration and brainstorming. Can be used by small and large groups, edit in real time and include media files. Cons There are no obvious cons to me. Mural has room for improvement, but the tool is consistently improving. Review Source PN Princess N. Business Analyst Information Technology and Services Used the software for: Less than 6 months ### "A fun way to collaborate" October 10, 2022 5.0 Using Mural allows ideas to flow easily, really effective in brainstorming. You just put in ideas via sticky notes or place text in shapes or photos then members can organize them the way they want to. Definitely it is a fresh way of exploring creativity within the team. Pros Mural makes collaboration enjoyable as you can be creative on how your boards would look like. Your board for today's design thiking can be transformed to a fresher more creative layout the next day. Truly, sky is the imit with Mural! Cons The flexibility it brings when it comes to real-time updates especially for multiple users make the board a bit unorganized which is why locking objects should be easily accesible anytime and keyboard shortcuts should be presented easily in tutorials. Review Source IHM I Heng M. Teacher E-Learning Used the software for: 1-2 years ### "Looking for an online whiteboard, I discovered much more when I found Mural" July 21, 2022 5.0 Mural is literally the one software product that I started using for remote learning but continue to use even when teaching in person because I believe it truly supports collaboration, brainstorming, and mind mapping. I actually tried many other products and none of them comes even close to Mural for these purposes, for its ease of use, and for its flexibility. Pros When teachers ask me if I have any go-to tools for remote learning, I always tell them about Mural. During a difficult year adapting to the challenges of teaching online, Mural was a bright spot because although I had only been looking for an online whiteboard, what my students get when they use Mural is so much more. 1) It's easy to use...my students were able to find and use the tools without instructions or guides. 2) It offers many ways to express and connect ideas with a palette of tools and a convenient interface. 3) The facilitator can build custom thinkspaces or choose from a variety of templates, and also decide what elements to lock in place. 4) There are different participation levels, including the "visitor" level which allows anyone with the link to join a collaboration. 5) The "wall" space is giant...I have never run out of space, and easy navigation and zooming provide easy access to the whole space. Cons The only aspect I've found a bit challenging for those new to Mural is that sticky notes or text boxes sometimes pop up in unexpected places. As a facilitator, I sometimes have to roam around and delete unused elements that participants created but didn't find. Review Source LS Lora S. Civil Structural Engineer Architecture & Planning Used the software for: 2+ years ### "High efficiency in collecting and arranging members' ideas in an organized manner" December 21, 2022 5.0 Mural helped us a lot by taking advantage of the time of remote meetings and achieving the desired goals, so that we can collect ideas directly from the participants and integrate them into a clear, arranged and agreed upon scheme. Pros Mural is one of the best whiteboards, as it is responsive, so we can participate remotely to complete the scheme that we are working on preparing very smoothly. I greatly appreciate the ready-made templates that Mural provides, as they give us advanced resources and ideas that help us be creative by implementing what we need during the brainstorming stage, or when planning work programs. I really appreciate the many formatting options and also the colors that we can add to the text boxes and the different shapes. It's great how Mural can see the edits that a member has made, and also how we can vote whether or not to approve them. Cons Not many negatives, as the Mural interface is very intuitive and easy to use, but since the members involved in preparing a chart do not have the same ability to format shapes and texts as required, this leads to double effort when formatting the agreed chart in its final form. Review Source AS Ana S. Graphic designer E-Learning Used the software for: 6-12 months ### "A great tool for students, educators and teams in the education sector" July 14, 2021 5.0 It allowed having a consistent idea spread through our many team members. We all participate in created moodboards and guidelines for every project. Pros It made our lives so much easier. When having a lot of on-going projects with a big graphic design team it was hard to keep track of guidelines, styles and visual references without having to constantly ask each other for guidance. In Mural we keep murals for every project, designers go here everytime they have to participate in a new or existing project and document visually how it looks like and set all the important media accessible for everyone. Cons When we were considering it, we knew it was exactly what we needed but it was too pricey for our capabilities. After reading, we realized that they gave us a free year because we're on the education industry. This can be renewed once the year ends. Review Source GL Gregory L. Content strategist Financial Services Used the software for: 2+ years ### "Very helpful collaboration tool" July 21, 2022 5.0 Pros I love how Mural helps the team make simultaneous comments, its versatility in using as an idea board; its ability to help us map an entire process as a flow chart and then manipulate the diagram according to our needs. I also love the sharing aspect as it becomes a way for us to communicate as if we're all in the same room. Cons Navigating a large mural in terms of the sizing bar can be tedious. I often have to enlarge and then reduce the size in order to zone in on a particular section and see it clearly. Review Source VR Verified Reviewer Writer & Designer Religious Institutions Used the software for: 1-2 years ### "The digital whiteboard for the 21st century" April 5, 2020 5.0 Mural has helped our organization up the collaborative and interactive quotient to virtual meetings. It functions similarly to a whiteboard, but in the digital space. No more taking pictures of notes and trying to digitize them later. We just work directly in Mural and can even screenshare to see the space developing and growing in real-time. It helps us organize and align our thoughts as a team, while providing an artifact for later reference. Pros Mural is the thing you don't think you need and resist paying for or trying because you just don't need one more digital tool in your life and workflow. Until you experience it and realize you were so wrong. It's the one tool you actually can't live without. The concept is simple: a free space to create with a simple range of options (mostly text boxes and post-it notes). Think of it like a digital whiteboard. Then try to imagine life and meetings without a physical whiteboard. Exactly. Cons The range of options for what you can add to a Mural is somewhat limited, but that's a key part of its success. Having too many options would be paralyzing. Once you master the basic controls and options, the sky is the limit for what you can do. Lots of templates are available to help you get started or inspire you with what others have done and the Mural team is always offering support and webinars to help you explore the tool more deeply. One thing that has frustrated new users is getting the hang of controls especially if you are using on a computer (mouse vs trackpad controls are a bit different). But that is easily solved if you can get over your initial discomfort and commit to learning something new. Review Source RA Robert A. Management Consultant Accounting Used the software for: Less than 6 months ### "Mural is a high quality digital canvas" May 25, 2023 4.0 My overall experience has been good. Mural offers many good features for organising virtual workshops. I use Mural on a weekly basis and it does help me with facilitating virtual workshops. Pros Mural has many good features for creating digital collaboration frameworks. It allows for many participants to work on the same canvas at the same time. It is a good tool for workshops. Cons Sometimes it is difficult to collaborate on a mural canvas when there are several people making changes at the same time. Objects may move around if they are not locked well and the whole canvas might get messy. Alternatives considered [Lucidchart](https://www.capterra.com/p/146136/Lucidchart/) Reason for choosing Mural Mural is better for virtual workshops Switched from [Miro](https://www.capterra.com/p/128955/Miro/) My current company uses Mural Review Source NL Nathan L. Senior Service Designer Management Consulting Used the software for: 2+ years ### "Digital-first collaboration" May 11, 2019 5.0 MURAL brings the whiteboard and the design studio wall online so that I can collaborate with clients and colleagues around the world. Now my entire workflow is in a digital medium, so I can a lot of efficiency that way. Pros I love that I can send anyone a link to a MURAL board and within 5 minutes they're totally comfortable using it. Yet beyond its simple on-boarding experience is a lot of flexibility that supports a wide variety of use cases. Cons There are some small interaction details reduce elegance: I'm not crazy about how its arrows/lines connect to notes/shapes. And it's hard to have a consistent typographic hierarchy, because text scales with shapes, and there's no other way to control type size. Review Source VR Verified Reviewer Program Leader Consumer Goods Used the software for: 1-2 years ### "Game Changer for Displayed Thinking" April 13, 2020 5.0 Pros This software amazes. As a displayed thinking practitioner - I have long awaited the day where paper and pen could finally be matched by digital capability. We are at the dawn of that age. Too often these tools output look like something made in Microsoft Paint. Not the case here. It's elegant is display, intuitive in UX and powerful in import (templates) and export (data) . Integration and side by side use with Office 365 suite seems flawless. Cons Integration of stylus based writing is needed. Some other competitors offer the ability to transform one's handwriting into functional text which is lacking here. Having a stylus input option to create a "sticky note" and use your own handwriting would be next level for this product. Review Source MG Michela G. Knowledge and Insights Executive Marketing and Advertising Used the software for: 6-12 months ### "Unique in its kind" March 6, 2019 5.0 In my company we work a lot with design thinking and we create murals for our clients to make them create strategies. This tool has become necessary for our daily work and we could not be happier to be able to create such a good work in so less time, because Mural is so easy to use and intuitive and possibilities are endless. Pros Mural is the tool I've always been looking for to visualise concepts and create conceptual maps. But it is not only this, it can be a presentation tool, you can make infographics with it, you can easily and rapidly create artwork that does not need the use of Photoshop or Illustrator. It's the tool everybody should use to present ideas to the customers. What I like most of Mural is the ease of use, the millions of icons you have and can personalise with colour and the fact that you can drag and drop text, links, videos and gifs. Cons Few options could be improved to make it even better. For example you cannot decide the size of text therefore when you enlarge text boxes you loose track of the size. There is no option to create simple tables yet, deciding the number of columns and rows. There is no media library so you have to upload every time images instead of choosing from a library or copy and paste them from another mural. Alignment sometimes is not very accurate. Review Source Animesh P. Digital Product Manager Insurance Used the software for: 6-12 months ### "Mural is a must have if you are a product Manager/ designer" August 3, 2018 5.0 It’s a brilliant tool. There hasn’t been an experience with mural that has not gone well. Must have ! Pros Mural is indeed collaborative ! The fact that you can see what the other person around the world is doing, without sharing screen, is amazing ! Mural is that digital whiteboard with free stickies where you could do anything ! And it comes with so many templates !! Cons We cannot talk via mural . I’d need another software or tool to do that! Imagine Mural + slack in one ! Review Source Andrew P. Business Analyst Computer Software Used the software for: Less than 6 months ### "Great collaboration space" July 13, 2022 5.0 I had a great time with Mural. We initially started using it during the first Covid lockdown. Frankly it was implemented well enough that I didn't really miss Whiteboards. Now it feels to have fallen behind Miro a little in terms of updates/features but my perception there may just be coloured by the frequency with which I use Miro. Pros Great UI and fantastically approachable. What made Mural special was the huge amount of templates. Cons Occasionally slow to respond. Management of multiple boards was sometimes clunky. Review Source HD Holly D. Transformational Project Manager Automotive Used the software for: 2+ years ### "making virtual collaboration more collaborative" April 30, 2019 5.0 I work remotely 75% of the time. Mural enables me to continue hands on collaboration, building alignment with my virtual team members almost as effectively as if we were in person. This has changed the way I collaborate virtually. Now, I cannot work without out! Pros Ease of use - almost like having a real whiteboard in the room, easy to access by non-members Cons Like any software, getting people unfamiliar with it to be comfortable collaborating can take some effort. Review Source ÖŞ Özen Ş. PSPO Oil & Energy Used the software for: 6-12 months ### "Makes Online Meetings More Effective" December 30, 2020 4.0 Before Mural, longer online workshops were not effective. Many attendees were losing their focus and the meetings were transforming into inefficient gathering activities. With Mural, we keep all attendees alive and interactive. You can reach working canvas where ever you are and especially voting feature makes easier to get mutual decisions in a democratic environment. Pros It allows all participants to work together and collaboratively at the same time. It is easy to use Cons I would like to have more templates to use. An open library would be beneficial to adopt this software easier. 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