# Page 2 | Mural Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Mural the right Collaboration solution for you? Explore 135 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/171956/Mural/reviews

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Mural

4.5 (135)

[View alternatives](https://www.capterra.com/p/171956/Mural/alternatives/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Mural

## Showing most helpful reviews

Showing 26-50 of 135 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MZ

Melissa Z.  
HCD Instructor  
Design  
Used the software for: 2+ years

### "Couldn't work without it"

July 10, 2024

5.0

I couldn't imagine my remote work without it. It truly enables everyone to have a voice and contribute in a meaningful way. I feel like becoming an expert user has transformed my daily work and my contribution to my team. It's seen as a valued skill that has supported my growth.

Pros

I like the flexibility of the tool to manage my own work, collaborate, or facilitate workshops / sessions. The tool is always evolving and I enjoy trying expanded features and how easy it is to support onboarding others.

Cons

I wish Mural would pass 508 accessibility standards so that I could make a better case for adoption across my organization in the federal sector.

Review Source

KG

Kim G.  
Performance Marketing Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Mural makes remote brainstorming sessions even more fun than in-person"

September 6, 2024

4.0

Pros

Mural makes brainstorming sessions very fun. Which is especially important for teams that mostly work from home.

Cons

It takes some time to master Mural to use its full potential.

Switched from

[Miro](https://www.capterra.com/p/128955/Miro/)

Mural offers more features for the same price

Review Source

VR

Verified Reviewer  
Product Owner  
Information Technology and Services  
Used the software for: 1-2 years

### "Extremely intuitive tool for collaborative sessions between hybrid teams"

April 5, 2023

5.0

I love everything about this product. In this new era of Hybrid work model and distributed teams across the globe, Mural provides an efficient way to whiteboard, brainstorm and creatively collaborate in an effective manner. I highly recommend this tool for design sessions, sprint planning, product ideation or project management.

Pros

My project team started using Mural in last 2 years and it has been remarkably easy to collaborate and brainstorm with the hybrid teams. As a Product owner, the best feature about Mural is the availability of vast collection of templates. It saves a lot of time by picking up a pre-made template and refine it for your meeting/session. Additionally, its UI is super intuitive and easy to use, even for the business users, who are not as technically savvy as your design team members.Mural helps in organizing the complex ideas and concepts. It is extremely easy to share it with team members or clients for approvals.

Cons

One thing I don't enjoy about Mural is its mobile experience. It is not very intuitive as compared to desktop experience. Its easier to learn the basic features of Mural, in order to contribute or participate in a meeting. however, if you want to use Mural to its full capacity, you will need to learn the complex features via some sort of training/learning material.

Switched from

[MindMeister](https://www.capterra.com/p/141357/MindMeister/)[Lucidspark](https://www.capterra.com/p/211643/LucidSpark/)[Microsoft Whiteboard](https://www.capterra.com/p/203470/Microsoft-Whiteboard/)

I have used Microsoft whiteboard in a project on the client side as Microsoft was their enterprise approved vendor. I have used MindMeister mainly for creating Mindmaps during Product Feature Planning workshops.We had to switch to Mural as we were looking for an easier collaboration tool for a new project.

Review Source

RS

Rachel S.  
Learning Experience Researcher  
E-Learning  
Used the software for: 1-2 years

### "A good whiteboarding tool, but not my favorite."

April 6, 2023

5.0

It's pretty positive. Mural lets us get work done that we couldn't do without a whiteboard. It's not my favorite whiteboard tool ever, but it's pretty much exactly what you'd expect out of the tool.

Pros

I like that Mural allows for collaboration and a great way to visually share ideas. We aren't able to actually whiteboard in person, since my team is all over the country, but Mural lets us work collaboratively pretty easily. We love using stick notes and putting pictures into the document.

Cons

I dislike the sketching ability. I find it very hard to even do really simple sketches, like drawing a stick figure is too complicated. It would be nice to be able to easily draw a timeline or something to get ideas across more effectively.

Review Source

VR

Verified Reviewer  
PMO Manager  
Information Services  
Used the software for: 1-2 years

### "Excellent tool for ideation and collaborative processes"

April 1, 2022

5.0

At the top of the tools that I use for collaborative process. I compare with other tools as Miro and Lucidchart and Mural is the best for far.

Pros

The tool includes many functionalities to share ideas and customize boards for almost any king of collaborative process (Design Thinking, Agile Ceremonies, Kanban boards, etc).

Cons

Maybe simplicity of the tools, when you are using the tool for a long time and get familirez with it, you going to need some strongest functionalities ir order to cover more ideas that come to you during the creation of boards.

Switched from

[Miro](https://www.capterra.com/p/128955/Miro/)

Mural is way easier to use and with more functionalities.

Review Source

AD

Amira D.  
Site Architect  
Construction  
Used the software for: 2+ years

### "A great way to come up with creative answers to a variety of problems without a lot of meetings."

March 29, 2022

5.0

We were able to get around a lot of the roadblocks that were getting in the way of our proposed solutions to the issues we were having with the help of MURAL. When everyone is working on the solution, there is no need for many meetings or emails because the method of operations and notes are clearly communicated to everyone.

Pros

Simple to use, it has a wide range of capabilities to make it useful during the entire process of preparation, planning, and execution. MuRAL's biggest feature is that it has a dependable and easy-to-use interface that team members may tailor to fit their needs. You can interact successfully with people who aren't on your team using MURAL because they don't need an account to be able to do so, and their thoughts can be included on the boards we are working on. It's more easier and more pleasurable to work with MURAL because of the front-end presentation style and pre-made templates. What I like most about our whiteboard brainstorming session is that it allows us to better comprehend the scope of the project and discover creative solutions for any overlaps. As a result, I appreciate that we can categorize our cards and designate certain cards for specific team members to ensure that everyone is on the same page, and I also appreciate how simple it is for me to switch between several boards.

Cons

Few drawbacks exist; the strength of MURAL will be evident as an integrated system for all operations and meetings within the institution as team members' acceptance of the system and their response to the topics and plans we wish to discuss with it grow.

Review Source

AR

Angel R.  
ELV Presales Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "A magical whiteboard to collect and arrange ideas and find appropriate solutions"

May 26, 2022

5.0

MURAL has enabled us to keep meetings open and untimed, it has also enabled us to ensure the participation of all team members and also their approval of the proposed schemes, no matter where they are located. Brainstorming schemes helped us to collect ideas and arrange them in a distinctive way, and this helped a lot in understanding the needs and always finding appropriate solutions.

Pros

MURAL helps team members stay connected and collaborate to stay on schedule. The MURAL whiteboard is great for brainstorming and arranging interactive sessions. I adore using emojis, shapes, and colors to develop a workflow model or collect team members' opinions and perceptions on a topic for third-party sharing. I like how MURAL lets us prepare Proto-Personas, Prioritize, and Experience Map with team members. It's expressive, accurate, and describes our issue well. I like MURAL's ability to organize cards into categories and assign cards to team members so everyone is on the same page. I like that MURAL has an intuitive interface that everyone can adopt to quickly, and the presence of several ready-made templates helps prepare the proper form for the topic we're discussing. I particularly like that final renderings may be exported as an image or PDF file for simple distribution.

Cons

In all honesty, it's not about finding something you might hate with MURAL, as it's like a magical drawing tablet that enables everyone to share and collaborate in all circumstances and with ease.

Review Source

NS

Nick S.  
Service Designer  
Market Research  
Used the software for: 1-2 years

### "Mural is the corporate version of Miro, it feels sluggish and uninspiring"

February 22, 2022

4.0

It's for online collaboration mostly.

Pros

It does what it says on the tin. You can still manage your way around in the app, it's just that it doesn't inspire much in the way Miro does. Templates are unappealing, fonts are unappealing and it takes effort to adjust everything to your own liking, more than it should.

Cons

I just really miss using Miro to be honest. Mural has everything Miro has, but in a lesser form. It's like Powerpoint vs Keynote. Powerpoint definitely will get the job done but if you want to have more control or use advanced features you will want to use Keynote. As a designer I miss that in Mural. In that same fashion, Mural also allows you to have more administrative rights over others, just like Powerpoint can force you to use company templates in limited ways.

Switched from

[Miro](https://www.capterra.com/p/128955/Miro/)

Our company chose Mural as the company wide tool.

Review Source

NM

Noemi M.  
Researcher  
Research  
Used the software for: 2+ years

### "The perfect place to make sense of your mind "

September 27, 2021

5.0

Overall, mural is my go-to for sense making - both of my own thoughts and those of a group. Its a perfect, no frills, low-risk way to get ideas down on paper and analyze, refine, synthesize. It moves my work forward tremendously. For people who are visual or external processors like myself - it's an excellent tool to facilitate these processes.

Pros

I love that mural gives me the tools to dump my ideas into one place and sort them. They offer great templates that give me a way to get started without being intimidated, and I love that I can invite coworkers in this space to see my thinking and to document their thinking there as well. Great springboard for conversations.

Cons

Sometimes I get a bit confused with the level of zoom and the amount of space available. I sometimes feel like my level of zoom and the sizing of the post its is not calibrated. it's hard to know how much to zoom in so that I can still read what's on sticky notes while still seeing the surrounding ones.

Review Source

LS

Lora S.  
Civil Structural Engineer  
Architecture & Planning  
Used the software for: 2+ years

### "High efficiency in collecting and arranging members' ideas in an organized manner"

December 21, 2022

5.0

Mural helped us a lot by taking advantage of the time of remote meetings and achieving the desired goals, so that we can collect ideas directly from the participants and integrate them into a clear, arranged and agreed upon scheme.

Pros

Mural is one of the best whiteboards, as it is responsive, so we can participate remotely to complete the scheme that we are working on preparing very smoothly. I greatly appreciate the ready-made templates that Mural provides, as they give us advanced resources and ideas that help us be creative by implementing what we need during the brainstorming stage, or when planning work programs. I really appreciate the many formatting options and also the colors that we can add to the text boxes and the different shapes. It's great how Mural can see the edits that a member has made, and also how we can vote whether or not to approve them.

Cons

Not many negatives, as the Mural interface is very intuitive and easy to use, but since the members involved in preparing a chart do not have the same ability to format shapes and texts as required, this leads to double effort when formatting the agreed chart in its final form.

Review Source

GC

Gianluca C.  
Designer  
Design  
Used the software for: 6-12 months

### "A great tool with some improvement needed"

November 12, 2020

4.0

Mural is a great tool, generally speaking I am happy with it. It misses some feature (sometimes basic ones) that would make our work easier and faster especially in the configuration of new murals and organization of large rooms.

Pros

As a designer I use Mural daily to run co-design workshop with dozens of people. The simplicity of the tool makes it easy to understand and use even for people that are not much into technology. A couple of features I particularly appreciate are the content library (even though should be improved) and the possibility to multiple templates from different companies. Also che call feature looks interesting even though I never used it so far.

Cons

There are things that needs improvement fast. I'll list a few. 1. Rooms should allow to sort murals in alphabetical order and to have a simple list visualization. Also names should not be cut like they are now (the only way to see the full name is via the tooltip) 2. Rooms and archive in my opinion are not enough to organize murals. It would be way better to have rooms and then the possibility to organize murals in folders inside a room. 3. It should be much easier to change the room/mural permissions. We often have sessions with dozens of people but only a few of them should have the possibility to edit. At the moment there is no bulk way to change the view only/edit permission 4. Grouping elements inside a mural should be enhanced. At the moment you cannot have a group of groups and that makes it harder to keep a logical architecture of the elements in a mural 5. At the moment there is no specific feature to create schemes or diagrams. We really would love that. 6. It would be much easier sometimes to have the possibility to specify the object size manually. 7. Content library needs to be improved to be really useful. Elements needs folders for a better organization.

Reason for choosing Mural

When we initially purchased Mural we were not aware of other alternatives. Over time we considered Mirò but Mural gave us the impression to be more solid.

Review Source

Valerio A.  
Value Streams Transformation Lead  
Automotive  
Used the software for: 2+ years

### "Mural is the tool that allows you to interact with people from different cultures and ways of thinking/acting."

January 23, 2024

5.0

Pros

Mural is the tool that allows you to express yourself and what you want to communicate, adapting to your needs and those of others. It is not just a tool, but an important means of synchronous and asynchronous interaction and communication. It can be used both for personal reasons (organising trips, activities, book reviews, study notes) and for professional reasons in teams and to support entire organisations.

Cons

I really appreciate how user friendly it is and full of templates you can use and customize for any need. Also great is the customer care and IT support.

Review Source

Daniel S.  
Lullaby  
Design  
Used the software for: 2+ years

### "No other Product Even Comes Close"

March 6, 2019

5.0

This tool achieves many problems and is suitable for everyday use, personal use, small groups, and large working groups. Personal Use: visual organization and planning Small Groups: can quickly move ideas into visual representations that make it very easy to share with other people. MURAL's often become the foundation for projects which people come back to time and time again. It is very satisfying to collaborate with colleagues in this way as much of the applications we use day to day are only design for single users. Workshops: MURAL is powerful when put in the hands of a facillitator who can then guide a group of people through experiential learning and discussions which lead to emergent thinking and non-intuitive insights. Visual Documentation: Over the years I have become very proficient as a visual note taker in mural and can listen to speaker or meeting proceed and capture the meeting in a visually engaging way.

Pros

Mural is hands down the most versatile visual communication tool available today. What I love the most is that I can use the tool every day and that its easy enough for most people to get the hang of within a few minutes, allowing anyone to interact in high fidelity.

Cons

The one thing I don't like about Mural is that some people aren't pro users—I wish everyone were =) Also wish that MURALs could be a first class object in GSuite's Drive =)

Review Source

Junior T.  
Analyste logiciel  
Human Resources  
Used the software for: 1-2 years

### "Pour un travail créatif en équipe."

February 26, 2024

5.0

Pros

Les aspects que j’ai le plus sur Mural sont entre d’autres: le fait qu’il permet de travailler en équipe sur des projets de manière créative et interactive, le fait qu’il offre une variété d’outils et de fonctionnalités pour partager des idées en équipe.

Cons

Le seul inconvénient est au niveau de la compatibilité avec d’autres applications.

Review Source

DL

Delphine L.  
Freelance  
E-Learning  
Used the software for: 2+ years

### "Un espace de travail numérique collaboratif en ligne"

January 24, 2023

5.0

Pros

Mural est un outil intuitif et agréable de collaboration en ligne, offrant le même confort et les mêmes interactifs qu’ un atelier en présentiel. Il propose également un nombre important des modèles qui peuvent être téléchargés et utilisés hors ligne. Le programme, innovant, possède un très beau design et facilite la créativité et le travail d’équipe. Très polyvalent, Il est utilisable par tous en temps réel, compatible avec tous les types d'appareils et permet à chacun d’interagir sur tous types de travaux collaboratifs de groupe.

Cons

Le choix des modèles est un peu limité et un ajustement est nécessaire la plupart du temps. par ailleurs, dommage de ne pouvoir interagir oralement

Review Source

Andrea H.  
Solution Designer  
Information Technology and Services  
Used the software for: 1-2 years

### "Great for remote work"

December 2, 2021

5.0

We use it for building out the roadmap, workshops and ideation.

Pros

I love that you can create workshops from templates, you can have people vote, you can build out roadmaps, and you can have a ton of people collaborating at the same time. It really makes remote collaboration possible.

Cons

The links. It's not clear when stuff is linked because it just shows a small link icon in the bottom of the card.

Switched from

[Miro](https://www.capterra.com/p/128955/Miro/)

We tried out mural and liked it more.

Review Source

JZ

Julie Z.  
Conservation Specialist  
Environmental Services  
Used the software for: 2+ years

### "Excellent Tool for Collaboration"

August 14, 2023

5.0

Pros

Mural is my go-to tool for collaborating with groups online. The page navigation is intuitive. There are many useful frameworks and templates available to organize your work. Since moving most work online, Mural has been a critical tool to maintaining a collaborative work environment.

Cons

Some of my collaborators have found Mural to be overwhelming at first but, with some coaching, they have adjusted. I find turning off others' cursors seems to help.

Review Source

VR

Verified Reviewer  
Mechanical PQE  
Electrical/Electronic Manufacturing  
Used the software for: 6-12 months

### "Mural is great for idea generation and share"

April 1, 2024

5.0

Pros

I do a lot of idea generation for patenting purposes. This requires sharing of data and good note taking tool. Mural is really helpful as a blank whiteboard to start on an idea from scratch. the real-time updated from the users makes it really useful to use it during an online group call.

Cons

Sometimes I have to zoom in quite a bit to look at some of the documents we worked on. It's more like Prezi presentation tool. It give me a headache from time to time.

Review Source

GL

Gregory L.  
Content strategist  
Financial Services  
Used the software for: 2+ years

### "Very helpful collaboration tool"

July 21, 2022

5.0

Pros

I love how Mural helps the team make simultaneous comments, its versatility in using as an idea board; its ability to help us map an entire process as a flow chart and then manipulate the diagram according to our needs. I also love the sharing aspect as it becomes a way for us to communicate as if we're all in the same room.

Cons

Navigating a large mural in terms of the sizing bar can be tedious. I often have to enlarge and then reduce the size in order to zone in on a particular section and see it clearly.

Review Source

Ashish V.  
UX Designer  
Internet  
Used the software for: 6-12 months

### "One of the best tool for remote collaboration "

September 11, 2018

5.0

So far the experience has been smooth and rewarding, You don't need to travel to brainstorm ideas quickly with your remote teams or planning​ a project with teams in multiple locations.

Pros

Gone are are the days when you have to be co-located to run a workshop or collaborate with remote product teams, you can now think and collaborate visually anywhere anytime. I love how it mimics the real world experience of brainstorming, project planning or synthesizing the data, a lot of data. It does it all in real time without the needs of the team to be co-located. If you are new to design thinking, they already have the readily available template which can be used to run a workshop or just brainstorm the ideas. It works better on laptops/desktops but the best on touchscreen​ devices. A dream setup would be giant touch screens in all the locations.

Cons

Downloading the date for offline use takes time, It sends download link on registered email id. Time taken for that email to hit your inbox is not consistent, sometimes you get it within seconds and sometimes it takes minutes.

Review Source

AH

Audrey H.  
Content Architect  
Financial Services  
Used the software for: 6-12 months

### "Good, but not made for designers "

June 23, 2022

3.0

Pros

Mural is pretty good and usable, but there are some limitations for certain people/workflows. It’s definitely tailored toward people who host workshops, retros, etc., so if you’re doing that, I think Mural will be perfect for you. It’s got an integrated timer and tons of templates you can choose from. Oh! And I appreciate whoever’s idea it was to name every single color. :)

Cons

Making a table or grid is impossible. I use Mural mostly for sharing copy-related work so there’s a lot of text heavy stuff I need to write in there. Making my own table takes so much time (is the connection tool technically the line tool????) but that’s the best way for me to organize info a lot of the time. Also frustrating is double-clicking and creating a sticky note instead of a text box. If there was a way to change this default option, it would save me a LOT of time. Infinite Canvas is a great addition but can we lower the opacity on the dot grid? It is very loud.

Review Source

VR

Verified Reviewer  
Writer & Designer  
Religious Institutions  
Used the software for: 1-2 years

### "The digital whiteboard for the 21st century"

April 5, 2020

5.0

Mural has helped our organization up the collaborative and interactive quotient to virtual meetings. It functions similarly to a whiteboard, but in the digital space. No more taking pictures of notes and trying to digitize them later. We just work directly in Mural and can even screenshare to see the space developing and growing in real-time. It helps us organize and align our thoughts as a team, while providing an artifact for later reference.

Pros

Mural is the thing you don't think you need and resist paying for or trying because you just don't need one more digital tool in your life and workflow. Until you experience it and realize you were so wrong. It's the one tool you actually can't live without. The concept is simple: a free space to create with a simple range of options (mostly text boxes and post-it notes). Think of it like a digital whiteboard. Then try to imagine life and meetings without a physical whiteboard. Exactly.

Cons

The range of options for what you can add to a Mural is somewhat limited, but that's a key part of its success. Having too many options would be paralyzing. Once you master the basic controls and options, the sky is the limit for what you can do. Lots of templates are available to help you get started or inspire you with what others have done and the Mural team is always offering support and webinars to help you explore the tool more deeply. One thing that has frustrated new users is getting the hang of controls especially if you are using on a computer (mouse vs trackpad controls are a bit different). But that is easily solved if you can get over your initial discomfort and commit to learning something new.

Review Source

BG

Ben G.  
Business Designer  
Professional Training & Coaching  
Used the software for: 1-2 years

### "A worse version of miro"

June 5, 2023

4.0

Pros

the icons (seems like a noun project integration) and the ability to select any color for stickies

Cons

it's not always so intuitive and the white boarding doesn't feel infinite

Review Source

VR

Verified Reviewer  
Managing Director  
Mining & Metals  
Used the software for: Less than 6 months

### "Excellent planning tool - a bit challenging online collaboration"

October 20, 2021

4.0

Overall, the sessions we have used Mural were very productive and in some cases we were provided with insight (from the guides) that would not be part of our original options. This is an excellent feature that elevates our performance.

Pros

1\. Many templates and guides to use out of the box - excellent! 2. A team can be introduced / onboarded easily, especially with the self-explanatory guides

Cons

1\. The app is heavy for online collaboration when there is an issue with limited bandwidth for example

Alternatives considered

[Creately](https://www.capterra.com/p/127628/Creately/)

Switched from

[Notion](https://www.capterra.com/p/186596/Notion/)

We wanted to use a visual collaboration tool with many options/templates to accommodate different needs within the same app.

Review Source

AM

Angela M.  
consciencia y transformacion  
Professional Training & Coaching  
Used the software for: Less than 6 months

### "el servicio es mas importante que una herramienta"

July 13, 2021

1.0

Herramienta valiosa, maravillosa pero con un servicio pesimo, al ifinal perdi mi tempo, mi plata y lo mas valioso mi informacion personal de la organización. Llevamos dos semanas sin poder acceder a nuestraos proyectos.

Pros

la verdad es muy bueno pero sin servicio se daña lo valioso

Cons

elno servicio, no hay apoyo, mi mural se bloquedo con toda mi infrmacion, llevamos dos semanas bloqueados, pagamos el año anticipado y aún seguimos en problemas. Muy frustrada en poner informacion valiosa que es propia y sin poder usarlo , porque no hemos logrado desbloquearnos, la asistencia de servicio no permite usar esta valiosa herramienta. Sin servicio nada sirve. Lo que mas me duele es haber pagado 145 dolares y lo peor , vaciar mis talleres en este lugar dejandonos sin historial, no es tuyo, quedo de ellos, esta parte no la he comprendido como tu propia información se pierde. Muchas gracias porque al menos encontré un lugar para expresar mi sentir. espero que sirva para otras personas.

Reason for choosing Mural

porque es super innovador pero sin servicio pues se pierde todo lo creado

Review Source

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