Aptrinsic

Aptrinsic


4 / 5 1 review

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Who Uses This Software?

Aptrinsic helps product teams understand how their customers use their SaaS product and deliver engaging product experiences to increase adoption.

Average Ratings

1 Review

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 5 / 5
    Customer Service
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Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Aptrinsic
  • www.aptrinsic.com
  • Founded 2016
  • United States

About Aptrinsic

Aptrinsic provides an all-in-one product experience platform that enables companies to onboard, retain, and grow customers by delivering personalized product experiences based on in-product behaviors. We equip product leaders with in-depth analytics and engagement tools such as in-product guides, dialogs, sliders, and emails to improve product adoption, customer onboarding, and customer retention.

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Aptrinsic Features

Customer Experience Features  
View full list of Customer Experience Software
  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

Customer Engagement Features  
View full list of Customer Engagement Software
  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content

Aptrinsic Reviews Recently Reviewed!

Review This Product!

Aptrinsic helps us deliver products successfully

Nov 04, 2018
Beatriz D.
Product Manager
Computer & Network Security, 11-50 employees
Used the software for: 6-12 months
Reviewer Source 
Source: Capterra
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely Extremely
Likely

Pros: Aptrinsic has drastically changed how we think of communicating with and developing for different customer segments.

Our top uses:

* Engagements

* Audience Explorer (great for sales teams!)

* Path Analyzer (great for sales, success, support and general employee onboarding)

Cons: Not much! The customer support/success is the best out there!

I've had to make our own documentation for our uses. I'd like to see better documentation of use cases and features, especially with the Gainsight acquisition.

Overall: We use Aptrinsic to solve:

* Growth and retention

* Hands-off onboarding (once a user successfully completes Aptrinsic engagements, community managers get in touch)

* Employee onboarding (helping our teammates to understand our userbase)

* Hypothesis testing with features