Who Uses This Software?
Aptrinsic helps product teams understand how their customers use their SaaS product and deliver engaging product experiences to increase adoption.
Average Ratings
1 Review-
Overall
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Ease of Use
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Customer Service
Product Details
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Starting PriceNot provided by vendor
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Free VersionYes
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Free TrialYes
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DeploymentCloud, SaaS, Web
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TrainingDocumentation
Webinars
Live Online
In Person
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SupportBusiness Hours
Vendor Details
- Aptrinsic
- www.aptrinsic.com
- Founded 2016
- United States
About Aptrinsic
Aptrinsic provides an all-in-one product experience platform that enables companies to onboard, retain, and grow customers by delivering personalized product experiences based on in-product behaviors. We equip product leaders with in-depth analytics and engagement tools such as in-product guides, dialogs, sliders, and emails to improve product adoption, customer onboarding, and customer retention.
Aptrinsic Features
- Action Management
- Analytics
- Customer Segmentation
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Collection
- Sentiment Analysis
- Survey Management
- Text Analysis
- Trend Analysis
Aptrinsic helps us deliver products successfully
Nov 04, 2018
Beatriz D.
Product Manager
Computer & Network Security, 11-50 employees
Used the software for: 6-12 months
Reviewer Source
Source: Capterra
Ease of Use
Features & Functionality
Customer Support
Value for Money
Likelihood to Recommend:
Not
Likely Extremely
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Pros: Aptrinsic has drastically changed how we think of communicating with and developing for different customer segments.
Our top uses:
* Engagements
* Audience Explorer (great for sales teams!)
* Path Analyzer (great for sales, success, support and general employee onboarding)
Cons: Not much! The customer support/success is the best out there!
I've had to make our own documentation for our uses. I'd like to see better documentation of use cases and features, especially with the Gainsight acquisition.
Overall: We use Aptrinsic to solve:
* Growth and retention
* Hands-off onboarding (once a user successfully completes Aptrinsic engagements, community managers get in touch)
* Employee onboarding (helping our teammates to understand our userbase)
* Hypothesis testing with features