Booking Automation

Booking Automation


5 / 5
14 reviews

Who Uses This Software?

Short Term Rental Property Managers, Vacation Rental Operators, Airbnb professional Hosts, Hotels, B&Bs, Holiday Homes, Hostels and agencies and Automation Lovers


Average Ratings

14 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $4.95/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Booking Automation
  • bookingautomation.com
  • Founded 2012
  • Canada

About Booking Automation

Booking Automation is a professional level property management software to automate your short-term rental operations. Our platform has real-time synchronization capabilities with all major channels including Airbnb, Booking.com, Expedia, TripAdvisor, and HomeAway. On Booking Automation, you can automate your calendar, communication, prices, and payment collection. You are also able to have our own direct booking website and integrate with other tools such as PriceLabs.


Booking Automation Features

  • Built-in Accounting
  • Catering
  • CRM
  • Employee Management
  • Extended Stay
  • GDS/OTA Integration
  • Loyalty Program
  • Maintenance Management
  • Marketing Automation
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Single Property
  • Vacation Rental
  • Campaign Management
  • Channel Analytics
  • Incentive Management
  • Inventory Control
  • Lead Management
  • Opportunity Management
  • Order Management
  • Partner Management
  • Product Management
  • Reseller Management
  • Credit Check
  • Expense Management
  • Online Payments
  • Owner Portal
  • Tax Management
  • Tenant Management
  • Tenant Portal
  • Vacancy Tracking
  • Website Management
  • Activities Booking
  • Booking Notes
  • Car Booking
  • CRM
  • Guest Management
  • Multiple Rate Plans
  • Online Booking
  • Payment Processing
  • Promotions Management
  • Revenue Management
  • Single / Group Reservations
  • Third Party Booking
  • Contact Management
  • Fee / Commission Management
  • Guest Reviews / Ratings
  • Housekeeping Management
  • Lead Management
  • Owner Statements
  • Payment Processing
  • Property Database
  • Reservations Management
  • Vendor Management
  • Work Order Management

Booking Automation Reviews Recently Reviewed!


Mind Blowing Product

May 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This is our 4th year of using booking automation, we have grown from just 10 properties to 50+ and we are thankful we found this gem. It is very advanced and robust software which is the reason we have been able to scale our operation. The functionality and flexibility of the product never cease to amaze me

Cons: It takes a while to learn about all the features of the software, 4 years later we are still discovering cool features we wish we found out earlier

Overall: BA is our entire business and everything runs on it.

Best Customer Service Ever!

Dec 11, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: To be honest, I am still learning the software and making sure that I have it all set up correctly. The interface isn't perfect and pretty, but it is intuitive and easy to learn.

The BEST thing, however, is the customer service. My rep helped me get everything set up in the beginning and responds to all of my questions within a very short amount of time! He is so fast and knowledgeable, and it has made this learning curve and experience stellar! I highly recommend it!

Cons: Some items are unclear what they pertain to, and some things I feel like I need some coding skills. But I am still learning my way around the software.

Overall: I have about 8 properties that manage or cohost on AirBnb and I wanted to expand my reach to Expedia, Booking.com, and VRBO, without risking double bookings. I also have to do accounting to cohosts or owners and needed an easy way to calculate revenue. This software helps with that, and hopefully will make communications with guests automated and easy too.

Instant Customer Support with every feature you can dream of

Nov 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Amazing features

Very thoughtful functionality, you can tell this is designed by a property manager

Customer Support is excellent

Channel Manager & Linking is very simple

Cons: User Interface can have some improvement, but excellent customer support gets you through any trouble

Overall: Used the software for over 2 years now. The features are made for professional property managers and hosts looking to scale. The integrations with Bcom, Expedia, Airbnb and others are very powerful.

Fantastic system, everything I need in one location!

Jun 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, and the ability to manage all my properties on one screen. I can set my rates, select which dates to make available, and organize cleanings across all properties.

Cons: What I like the least about this software is the occasional double booking, but that doesn't happen very often.

Overall: Calendar management of my properties using multiple booking platforms.

Best channel manager I have used!

Jun 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: - Flexible pricing

- Mobile-friendly

- Real time Channel manager

- Secure payment collection from guests

- Personalised communication with guests

Cons: - Not all lock system integrations have been setup yet (August Locks)

- With multiple log in accounts for our team, the main one is the only one that can be used to create new listings, would prefer all logins to allow this

Overall: Time!

Short Term Rental Owner/Operator

Nov 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Comprehensive and feature rich. A good software for businesses looking to grow and scale. Customer service and technical support was responsive and very helpful too.

Cons: Not much. Wish I could make use of all its other features.

Overall: Very good and would highly recommend them.

I loved the way representative took care of me till I was on my feet and understood the software

May 24, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy and stable

I love the way it builds

I love the help support.

Cons: Some small function that still doesn't work

Like the auto action mailing that Doesn't send pictures, still, have to do it manually

And emails to customers from Airbnb still doesn't work

Overall: I could finely use booking.com and Airbnb

Also it is easy to control

I made more money , just I think it is expensive plus charge attention is not included in the price

Been a BookingAutomation user for over a year now and it has made my life a lot easier!

Feb 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Given me the ability to focus on growth and the things that matter most in continuing to grow my business.

Overall: Time Management

Cleaning Organization

Reservations Organization

Invoicing

Calender Layout

Calender Sync seamlessly across multiple marketing sites

Good product and works for our needs.

Feb 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Automated replies have been helpful to reduce our work efforts.

The guides are effective at explaining the attributes and how we can integrated into our messaging. We are able to manage rates using over encompassing tools.

Cons: The UI needs some work to become more modernized, but its not a deal breaker.

Some of the features could be better explained in advance to prevent issues.

As well the feedback loop is lacking, such as "on-success" is not relayed back to the user.

The guides need to be updated more frequently to meet the changes the OTAs are applying.

Overall: Helped guide us through a lot of setup issues and worked to really drive our success.

Capterra loader

Efficient, practical, and makes my work manageable

May 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I can View, review, cancel, update Scheduling, and managing all my booking in a page, its simple and user friendly, and updates me with all the changes

Cons: None, so far, i will add when i use the software over a year. As the time goes by, would like to see an updated vetsion

Overall: Time managment and controlling all my dailt activies

Amazing and smart product

Dec 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Amazing and smart product. I used different channel management programs but this one the winner.

Cons: A bit too sophisticated for my use. Having say that the customer service is always available

There are better channel management app

Aug 14, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: I had an experience using the app, I was an assistant using BA. Can have the same feature as any other app but nothing so special about it.

Cons: Not user friendly, and the interface is so poor and outdated you won't love using it.

Overall: I rather use other channel management app, it's not user-friendly and the interface is poor and outdated.

Excellent service and highly recommend

May 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to maneuver and get used to. Having every other booking services in one makes it a lot easier and efficient.

Cons: I really don't have any cons using this service. Having the calendar sync is definitely an A plus approach.

Overall: Efficiency of combining all other booking services in one simple format is excellent.

AMAZING! Best thing I ever did for our bookings management!

May 29, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use, excellent support, makes everything easier! Don't have anything else to say but you are making me type more...

Cons: A little robust for the average user to figure out, but they are great about helping. Don't have anything else to say but you are making me type more...