Booking Automation

Booking Automation


5 / 5
28 reviews

Who Uses This Software?

Short Term Rental Property Managers, Vacation Rental Operators, Airbnb professional Hosts, Hotels, B&Bs, Holiday Homes, Hostels and agencies and Automation Lovers


Average Ratings

28 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $4.95/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Booking Automation
  • bookingautomation.com
  • Founded 2012
  • Canada

About Booking Automation

Booking Automation is a professional level property management software to automate your short-term rental operations. Our platform has real-time synchronization capabilities with all major channels including Airbnb, Booking.com, Expedia, TripAdvisor, and HomeAway. On Booking Automation, you can automate your calendar, communication, prices, and payment collection. You are also able to have our own direct booking website and integrate with other tools such as PriceLabs.


Booking Automation Features

  • Built-in Accounting
  • Catering
  • CRM
  • Employee Management
  • Extended Stay
  • GDS/OTA Integration
  • Loyalty Program
  • Maintenance Management
  • Marketing Automation
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Single Property
  • Vacation Rental
  • Campaign Management
  • Channel Analytics
  • Incentive Management
  • Inventory Control
  • Lead Management
  • Opportunity Management
  • Order Management
  • Partner Management
  • Product Management
  • Reseller Management
  • Credit Check
  • Online Payments
  • Tax Management
  • Tenant Management
  • Tenant Portal
  • Vacancy Management
  • Website Management
  • Activities Booking
  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Promotions Management
  • Rate Management
  • Room Booking Management
  • Third Party Booking
  • Contact Management
  • Fee / Commission Management
  • Guest Reviews / Ratings
  • Housekeeping Management
  • Lead Management
  • Owner Statements
  • Payment Processing
  • Property Database
  • Reservations Management
  • Vendor Management
  • Work Order Management

Booking Automation Reviews Recently Reviewed!


Booking Automation

Dec 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: my company team really liked the support from booking automation. They actually do the job for client to set up all listings and that makes it very much easy .

they are always available to help for any question or any guiding .

The best part of that is the channel manager that has integration to all rental pages .

if a person has listed his property in Air b n b , or booking.com or home away ,etc .. and lots of complication to take care bookings, I recommend booking automation to avoid any mistake in bookings and much more comfortablity ,since the host will have all his bookings from different places only in one master calendar .

Cons: perhaps the price is bit high and would be great if they consider discount or offer to their permanant customers .

Overall: if a person has listed his property in Air b n b , or booking.com or home away ,etc .. and lots of complication to take care bookings, I recommend booking automation to avoid any mistake in bookings and much more comfortably ,since the host will have all his bookings from different places only in one master calendar .

Mind Blowing Product

May 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: This is our 4th year of using booking automation, we have grown from just 10 properties to 50+ and we are thankful we found this gem. It is very advanced and robust software which is the reason we have been able to scale our operation. The functionality and flexibility of the product never cease to amaze me

Cons: It takes a while to learn about all the features of the software, 4 years later we are still discovering cool features we wish we found out earlier

Overall: BA is our entire business and everything runs on it.

Best Customer Service Ever!

Dec 11, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: To be honest, I am still learning the software and making sure that I have it all set up correctly. The interface isn't perfect and pretty, but it is intuitive and easy to learn.

The BEST thing, however, is the customer service. My rep helped me get everything set up in the beginning and responds to all of my questions within a very short amount of time! He is so fast and knowledgeable, and it has made this learning curve and experience stellar! I highly recommend it!

Cons: Some items are unclear what they pertain to, and some things I feel like I need some coding skills. But I am still learning my way around the software.

Overall: I have about 8 properties that manage or cohost on AirBnb and I wanted to expand my reach to Expedia, Booking.com, and VRBO, without risking double bookings. I also have to do accounting to cohosts or owners and needed an easy way to calculate revenue. This software helps with that, and hopefully will make communications with guests automated and easy too.

This tool saves me a lot of time while managing my AirBnBs

Dec 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: They have thought of every possible feature that can save you time while managing your short-term rentals. The dashboard page is my favorite is it summarizes everything I need to know in one place. The charge-automation feature is a huge time saver as well - it used to take me 3+ hours every night to charge all my booking.com and Expedia credit cards for my bookings. Now its only a few minutes.

Cons: Given all the features there is a bit of a learning curve. While the tool does everything well, it could use a face-lift to make it look nicer.

Overall: Highly recommend this tool to any serious short term rental manager who values their time.

Instant Customer Support with every feature you can dream of

Nov 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Amazing features

Very thoughtful functionality, you can tell this is designed by a property manager

Customer Support is excellent

Channel Manager & Linking is very simple

Cons: User Interface can have some improvement, but excellent customer support gets you through any trouble

Overall: Used the software for over 2 years now. The features are made for professional property managers and hosts looking to scale. The integrations with Bcom, Expedia, Airbnb and others are very powerful.

Booking Automation is probably the most comprehensive system I've found

Jan 04, 2019
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This does just about everything that you should need it to. If you would like the application to provide a feature, it probably will, just wade through the manual or ask the team.

Cons: Being incredibly comprehensive does mean that it is quite a steep learning curve but I'm getting there. It's best just to jump in with just one property and see how that works.

Overall: I wanted an online booking and payment system for my holiday cottages and I've looked quite closely at five different booking/online payment systems and this is by far the most comprehensive. Compared to the others I looked at it is a little more expensive, but not by much, and you certainly get what you pay for. The online live support is a nice feature and certainly the software would be very difficult to master if someone wasn't on hand to guide you through some of it. Be prepared to try - read - try - get live support - try - read, and so on as it's got to be one of the best systems of it's kind out there but needs a lot of patience to gain confidence. I'm hoping that it will automate most of the procedures that I've been doing manually for several years and linking with other online booking agents will be very important in this changing world of holiday booking.

Fantastic system, everything I need in one location!

Jun 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ease of use, and the ability to manage all my properties on one screen. I can set my rates, select which dates to make available, and organize cleanings across all properties.

Cons: What I like the least about this software is the occasional double booking, but that doesn't happen very often.

Overall: Calendar management of my properties using multiple booking platforms.

Capterra loader

Best short term automated software out!

Dec 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The functionality of different programs that are attached to BA. The program is overall flawless.

Cons: BA could be a bit more eye appealing on the website.

Overall: Automated emails and texts that were sent out to guests, is the most useful part of BA.

BA has been very secure when it comes to payment information.

Best channel manager I have used!

Jun 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - Flexible pricing

- Mobile-friendly

- Real time Channel manager

- Secure payment collection from guests

- Personalised communication with guests

Cons: - Not all lock system integrations have been setup yet (August Locks)

- With multiple log in accounts for our team, the main one is the only one that can be used to create new listings, would prefer all logins to allow this

Overall: Time!

Amazing software

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love how you can integrate all channels onto one calendar so it's almost impossible to get double bookings

Cons: I had trouble setting up everything at first then was promptly contacted by the technical consultants. We had an online tutorial on how to set up and operate, it was straight forward and quite simple

Overall: My business has been on autopilot since I started using this software

Made life easier!!

Jan 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I really like that it was easy to navigate after learning all the features. The charge automation feature is honestly my favourite function.

Cons: It takes a while to learn the platform, but it becomes easier over time

Overall: Amazing experience! Helped to remove all the hassle and headaches of manging my short-term portfolio. The charge automation feature helped to make life easier.

Must have!!!

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Detailed with various options depending on the level of oversight and control you'd like over your properties

Cons: Nothing this product has been a life saver

Ideal Software Management Platform

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: How easy the compatiblity was to utilize

Cons: Nothing not to like about this software

Overall: Ideal for anyone in the same field to use this product!

Short Term Rental Owner/Operator

Nov 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Comprehensive and feature rich. A good software for businesses looking to grow and scale. Customer service and technical support was responsive and very helpful too.

Cons: Not much. Wish I could make use of all its other features.

Overall: Very good and would highly recommend them.

Switching to Booking Automation

Jan 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's is easy to use and much better value than my previous channel manager kigo.

It's integration with Airbnb and BDC is very easy. When changing over it's quite stressful and the support person walked me through the process and got it done in a day. I was live the whole time and doesn't miss one booking.

Cons: I'm still not sur if there are any cons. I'm still understanding the extra person fee, I'd like to add to my own bookings but so far customer support has showed me what I needed.

Overall: I decided to move now for scaling purposes. Kigo was good for starting off and the 3% 5% model worked when I first started, but long term this model is far too expensive for what is a posh calendar after all.

Booking Automation will allow me to grow quickly, the fees are reasonable.

I also found the integration with price labs to be very simple.

Our rep is the selling point at this point

Mar 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The ease of different platforms working together and communicating between each other. The ability to edit reservation or listing info. Also ability to edit and visually see dates and units in the screen view. Hands on onboarding support is phenomenal as well as the ease.

Cons: At this time there are no cons. The only thing I would suggest is if you could import complete listings from active platforms into new ones

Overall: Our rep has made this transition smooth and seamless. We would not have opted to sign up if he had not been so detailed and helpful. We were with Snap channel manager before finding your company and there is no comparison. You are head and shoulders above their software and most notably their customer service. This made the difference for us. Our rep's eagerness to assist and educate us is exceptional. HE is 5 star!!!

Unusually attentive and capable customer service

Feb 05, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I won't name names for privacy reasons but "T" was amazing during our two on boarding calls, attentive and patient he made the process really simple and has given me a lot more confidence using BA as my channel manager. I have dithered unnecessarily for weeks, but have no regrets having taken the plunge. Thank you Booking Automation, thank you Mr T!

Cons: It's a bit daunting at first which is off putting but with use and clear explanations during onboarding it becomes easier. If you have a min. night stay MAKE SURE YOU UPDATE IT ON BOOKING AUTOMATION AS IT WILL OVERRIDE EXISTING SETTINGS, I fell foul of.that on booking.com

Overall: Fear of double bookings was paralysing me moving onto multiple OTAs BA has got me past that and I am looking for a big up swing in bookings now it's done.

Robust and detailed + easy to use

Dec 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: BookingAutomation offers a very robust CMS platform allowing end users to decide how complex they want their management plan to be. It also offers the very reasonably priced integration of ChargeAutomation which save me 1.5 -> 2hrs work the first day I implemented it.

Cons: It could be difficult for those new to CMS SaaS to get used to - but the customer support is fantastic which definitely offsets the initial 'launch' challenges.

Overall: BookingAutomation replaced my existing CMS that I had been having significant challenges with. With the aid of their support staff the transition was smooth and left me confident that my new CMS would be reliable. In the first week I saw time significant time saving through integrating ChargeAutomation which will allow me to focus on growth and provide better service to my clients.

I loved the way representative took care of me till I was on my feet and understood the software

May 24, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Easy and stable

I love the way it builds

I love the help support.

Cons: Some small function that still doesn't work

Like the auto action mailing that Doesn't send pictures, still, have to do it manually

And emails to customers from Airbnb still doesn't work

Overall: I could finely use booking.com and Airbnb

Also it is easy to control

I made more money , just I think it is expensive plus charge attention is not included in the price

Been a BookingAutomation user for over a year now and it has made my life a lot easier!

Feb 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Given me the ability to focus on growth and the things that matter most in continuing to grow my business.

Overall: Time Management

Cleaning Organization

Reservations Organization

Invoicing

Calender Layout

Calender Sync seamlessly across multiple marketing sites

Good product and works for our needs.

Feb 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Automated replies have been helpful to reduce our work efforts.

The guides are effective at explaining the attributes and how we can integrated into our messaging. We are able to manage rates using over encompassing tools.

Cons: The UI needs some work to become more modernized, but its not a deal breaker.

Some of the features could be better explained in advance to prevent issues.

As well the feedback loop is lacking, such as "on-success" is not relayed back to the user.

The guides need to be updated more frequently to meet the changes the OTAs are applying.

Overall: Helped guide us through a lot of setup issues and worked to really drive our success.

Amazing Value!

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: What I love most about this booking software is the time it saves me. I'm very happy with using it and I look forward to keep using it. This booking software just brings me amazing value

Cons: I didn't find any cons dealing with this booking software. So far, so good.

Capterra loader

Efficient, practical, and makes my work manageable

May 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I can View, review, cancel, update Scheduling, and managing all my booking in a page, its simple and user friendly, and updates me with all the changes

Cons: None, so far, i will add when i use the software over a year. As the time goes by, would like to see an updated vetsion

Overall: Time managment and controlling all my dailt activies

Amazing and smart product

Dec 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Amazing and smart product. I used different channel management programs but this one the winner.

Cons: A bit too sophisticated for my use. Having say that the customer service is always available

There are better channel management app

Aug 14, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I had an experience using the app, I was an assistant using BA. Can have the same feature as any other app but nothing so special about it.

Cons: Not user friendly, and the interface is so poor and outdated you won't love using it.

Overall: I rather use other channel management app, it's not user-friendly and the interface is poor and outdated.

Excellent service and highly recommend

May 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy to maneuver and get used to. Having every other booking services in one makes it a lot easier and efficient.

Cons: I really don't have any cons using this service. Having the calendar sync is definitely an A plus approach.

Overall: Efficiency of combining all other booking services in one simple format is excellent.

AMAZING! Best thing I ever did for our bookings management!

May 29, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use, excellent support, makes everything easier! Don't have anything else to say but you are making me type more...

Cons: A little robust for the average user to figure out, but they are great about helping. Don't have anything else to say but you are making me type more...

Capterra loader

Makes booking less stressful

Dec 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I love all the options and it gives me the best for my money

Cons: Nothing I can think of, it's a great resource