NICE Systems

Satmetrix NPX


3 / 5
1 review


Average Ratings

1 Review

  • 3 / 5
    Overall

  • 2 / 5
    Ease of Use

  • 3 / 5
    Customer Service

Product Details

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About Satmetrix NPX

Our hosted applications manage customer data, collect customer feedback, distribute real-time data, integrated with legacy systems.


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Satmetrix NPX Features


Satmetrix NPX Reviews Recently Reviewed!


Hard to use

Nov 28, 2018
3/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Satmetrix has many features and functionality. The software integrates with our CRM.

Cons: The tool is hard to adjust without the help of the Satmetrix engineering team. Creating new surveys is difficult.

Overall: We use Satmetrix to track NPS and collect CSAT.