--- title: "Octave Reliance Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Octave Reliance Software - reviews, pricing plans, popular comparisons to other Document Control products and more." source_url: "https://www.capterra.com/p/172042/Quality-Management-Software/" page_type: "product" language: "en" --- # Octave Reliance Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Octave Reliance ## What is Octave Reliance? Octave Reliance® (formerly ETQ Reliance) is the world’s most flexible, powerful & easy-to-use QMS. Octave Reliance’s Document Control software allows you to create, import, distribute & archive all controlled documents in a centralized, secure location. Seamlessly manage approvals & version control. Leverage best-practice workflows or make them your own without programming skills. Improve training adoption & reduce number of incidents & complaints. Easily integrate with other technologies like Google Docs & Microsoft Office files. ## What is Octave Reliance used for? [Quality Management](https://www.capterra.com/quality-management-software/)[Document Control](https://www.capterra.com/document-control-software/)[Corrective and Preventive Action](https://www.capterra.com/corrective-and-preventive-action-software/) Top alternative Featured Overall rating Based on 56 user reviews Reviews sentiment Positive 93% Neutral 2% Negative 5% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Octave Reliance?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.etq.com&name=Octave Reliance) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Octave Reliance 4.5 (56) VS. [4.5 (538)](https://www.capterra.com/p/148577/MasterControl/reviews/) Starting Price Contact vendor Starting Price $25000 Other, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (56) Ease Of Use 4.1 (537) Value For Money 4.3 (49) Value For Money 4.2 (437) Customer Service 4.3 (49) Customer Service 4.5 (501) ## Octave Reliance alternatives [4.6 (355)](https://www.capterra.com/p/141080/iAuditor/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (66)](https://www.capterra.com/p/148633/Isolocity/reviews/) Starting price $220.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.8 (124)](https://www.capterra.com/p/97557/QT9-Quality-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (94)](https://www.capterra.com/p/192574/Dot-Compliance/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/172042/Quality-Management-Software/alternatives/) ## FAQs about Octave Reliance Overview ### Which roles and teams benefit most from Octave Reliance? Octave Reliance is most used by quality, compliance, and engineering teams that need structured workflows for audits, document control, CAPA, and change management. IT administrators and developers benefit from configuring workflows, integrations, and system support, while operations and procurement leaders use it to standardize processes, improve traceability, and maintain regulatory readiness. Answer based on 56 reviews Overview ### What company size and industries is Octave Reliance built for? Octave Reliance is designed for enterprise manufacturing organizations, with 50% of reviewers from enterprises and Medical Devices leading at 20%. It also serves midsize businesses at 36% and supports Automotive at 10% and Electrical/Electronic Manufacturing at 8%, alongside aerospace, food and beverage, consumer goods, and pharmaceuticals. Answer based on 56 reviews Features and Usability ### What are the key features of Octave Reliance? Octave Reliance includes core quality management features like document control, CAPA, complaint management, and audit trails, plus differentiators such as configurable workflow management, customizable modules, training management, and KPI dashboards. Reviewers also highlight notifications, version control, multi-location access, and API integrations for connecting other systems. Answer based on 27 reviews Integrations ### Which third-party tools and platforms does Octave Reliance integrate with? Octave Reliance integrates with Deltek Costpoint, Microsoft Power BI, and Rimsys Regulatory Management Software, plus Augmentir, Google Docs, Microsoft 365, OSOS ERP, and Snowflake. These integrations cover ERP, analytics, regulatory management, document handling, and cloud data workflows. Answer based on 7 reviews Getting Started and Support ### How easy is it to onboard and train a team on Octave Reliance? Octave Reliance is generally quick for everyday users to learn, with live online sessions, webinars, videos, and documentation available for training. Reviewers say document control and basic tasks have a small learning curve, while admins and teams implementing training or document modules may need more time and clearer learning materials. Answer based on 17 reviews Getting Started and Support ### What customer support options does Octave Reliance offer, and how do users rate the experience? Octave Reliance offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as timely, responsive, and helpful, especially for troubleshooting, but some report inconsistent technical support, time-zone delays, unresolved upgrade issues, and cases where escalation was needed. Answer based on 11 reviews Features and Usability ### What features does Octave Reliance offer? Octave Reliance offers broad configurability, compliance-focused modules, data migration tools, notifications, and workflow design for quality management. Many quality teams value the flexible platform and out-of-the-box options, while some users find reporting, mobile functions, print controls, and newer-version usability less polished than expected. Answer based on 27 reviews Features and Usability ### How easy is Octave Reliance to use? Octave Reliance feels approachable for daily document control and QMS tasks, especially after basic training and regular use. Many teams say navigation is clear and modules share a consistent layout, but first-time users can feel overwhelmed by the breadth of functions, and some upgrades introduce workflow or usability frustrations. Answer based on 18 reviews Features and Usability ### How good are Octave Reliance modules? Octave Reliance provides a wide range of modules for document control, CAPA, training, assets, and compliance workflows. Many regulated businesses like the consistent interface and ability to tailor out-of-the-box modules, though some teams report early rollout issues or find specific modules, such as training, less mature for complex needs. Answer based on 17 reviews ## Features AI summary Based on 1,128 Document Control reviews Capterra data shows that buyers of document control software rank the following features as their top priorities: - **Archiving & Retention** (**52%** of reviewers rated this feature as critical) - **Electronic Signature** (**58%**) - **Document Management** (**58%**) Octave Reliance supports all three of the features reviewers value most: **Archiving & Retention**, **Electronic Signature**, and **Document Management**. Together, these capabilities help businesses store records for the right length of time, approve documents faster with secure signatures, and keep files organized and easy to access, allowing teams to maintain compliance and manage document workflows more efficiently. Archiving & Retention 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Electronic Signature 5.0 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Digitally sign online documents Document Management 4.6 (19) 89.47% of 19 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Access Controls/Permissions 4.2 (18) 72.22% of 18 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Corrective and Preventive Actions (CAPA) 4.5 (27) 85.19% of 27 reviewers that rated this feature as important or highly important Investigate and take action at root cause or error in processes to prevent recurring issues Quality Control 4.5 (20) 65.00% of 20 reviewers that rated this feature as important or highly important Ensure that quality requirements and standards are met across production processes Octave Reliance 153 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Air Emissions Management: Track and report on air emissions (e.g., pollutants, gases, and vapors) released into the environment - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Asbestos Management: Track and report on asbestos location, quantities, and other building-level data. - Assessment Management: Creation, administration, and evaluation of assessments or tests - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Planning: Create a targeted plan, schedule resources, and determine long-term goals for the audit process - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Benchmarking: Compare key metrics for the business against prominent players in the industry - Certification Tracking: Maintain personal certifications/qualifications - Change Management: Track and monitor efficient handling of all changes/transitions - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communications Management: Record and track all relevant internal and external communications - Complaint Management: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Collection: Process of gathering, measuring, and analyzing accurate data - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Visualization: Graphical representation of data - Defect Tracking: Process of tracking logged defects (errors) in a product or service to create new versions to fix the error - Demand Forecasting: Forecast customer demand using historical insights and simulations - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Disaster Recovery: Plan and implement business continuity measures in case of unforeseen events - Distribution Management: Financial management for all distribution-related activities, including inventory, warehouse, purchasing, sales, etc. - Document Automation: Automated or logic-based workflows that assist in the creation of electronic documents - Document Coding & Control: Management and control of the creation, approval, and distribution of documents and processes to ensure they meet industry regulations - Document Lifecycle Management: Series of processes that a document goes through from creation to archiving - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Review: Review and analyze existing information across documents - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - EDI: Transfer of data from one computer system to another - Electronic Signature: Digitally sign online documents - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Environmental Compliance: Guidelines for conforming to environmental laws, regulations and requirements - Equipment Management: Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed - FDA Compliance: Track and ensure quality of products in accordance with food and drug administration (FDA) act - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Legal Professionals: Specifically designed to address the needs of law firms and legal departments - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - Forms Management: Store, manage and track all forms in a centralized location - Full Text Search: Search for specific words or phrases within a document or database - Hazardous Materials Management: Document use of hazardous materials and procedures related to their handling and disposal - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Import/Export Management: Management of inbound and outbound shipments in the context of international trade - Incident Management: Manage and track all disruptions and incidents - Indexing: Compile and organize data into specific metrics - Industrial Safety Management: Create, document, and monitor safety policies and procedures in industrial plants and factories - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Internal Controls Management: Ensure internal objectives and compliance with policies are met - Inventory Optimization: Maintain and control the stock level of inventory - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - ISO Compliance: Guidelines set by the International Organization for Standardization - ISO Standards Management: Track and monitor processes/products to ensure they meet international standards developed by the ISO - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - IT Risk Management: Manage risks related to IT systems - Legal Risk Management: Manage the risk of both financial and reputational loss resulting from nonadherence to current legislation - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Material Requirements Planning: Material requirements planning software manages the scheduling and inventory control for manufacturers. - MES: Manufacturing execution systems focus on quality control in the production process. - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Location: Manage and support multiple locations - Multiple Format Support: Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12) - Nonconformance Tracking: Identify issues and deviations from specifications - Occupational Health Management: Manage cases of on-the-job injuries and related remedies - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Operational Risk Management: Manage risk that occurs from systems failure or inadequate processes - Order Fulfillment: Manage the process of receiving, preparing, and delivering orders for goods/products - OSHA Compliance: Enforces guidelines set by the Occupational Safety and Health Administration to remain legally compliant - OSHA Recordkeeping: Maintain records necessary for compliance with Occupational Health and Safety Administration requirements - Policy Management: Create, manage, and track policies and procedures within an organization - Predictive Analytics: Predict future data based on historical data sets - Prioritization: Arrange tasks based on the level of priority or urgency - Procurement Management: Organize and manage all processes/procedures involved in purchasing goods and/or services - Production Management: Manage the end-to-end production process for manufacturing operations - Production Scheduling: Plan and schedule the use of production resources - Production Tracking: Track the production of materials and items over certain periods or seasons - Purchase Order Management: Create, send, and track purchase orders and their statuses - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Quality Control: Ensure that quality requirements and standards are met across production processes - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Regulatory Reporting: Preparing and submitting reports to regulatory authorities in compliance with industry-specific rules, regulations, and standards - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputational Risk Management: Identify, monitor, and assess risks to brands - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Returns Management: Track and facilitate returns of products sold - Revision History: Track what was updated, who made the changes, compare two revisions, and revert or perform another revision - Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard - Risk Analysis: Analyze potential risks across the organization - Risk Assessment: Initiate collection and analysis of known risks - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Risk Reporting: Reporting of risks associated with specific actions, events, or entities - Risk Scoring: Assess and score risks using risk matrices - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Root Cause Analysis: Identify and analyse the reasons behind accidents - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Safety Management: Identify and assess hazards to ensure the well-being of employees, assets, and the environment - Safety Training Management: Process of scheduling, tracking, and managing employee training programs related to safety and compliance - Sales & Operations Planning: Oversee various functions of the organization while balancing and optimizing supply and demand - Sarbanes-Oxley Compliance: Regulations on a company's internal process when dealing with financial reporting - Scenario Planning: Develop potential scenarios to identify risks and opportunities - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Security Auditing: Systematic evaluation of the security of a company's overall security system and situation - Shipping Management: Manage and track orders being shipped to customers - Sourcing Management: Negotiate best prices and choose the right vendor for various purchases - Status Tracking: Track the status over time for a request, process, asset, or transaction - Supplier Management: Manage all supplier data and operations - Supplier Quality Control: Qualify, select, and monitor supply chain partners - Supply Chain Management: Manage the planning and execution of supply chain activities - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Sustainability Management: Manage and monitor compliance with government regulations on environmental standards - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Traceability: Track and document the history, application, or location of an item or activity - Training Management: Track employee/learner's progression through training programs - Transportation Management: Organize and track the physical movement of goods from one location to another - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Version Control: Track revisions and updates made to files and navigate between different versions - Waste Management: Track and report on waste management and disposal processes. - Water Management: Track and report on water consumption and/or water quality. - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (56) 4.5 Based on 56 reviews ## Pricing Value for money 4.3 (49) ### Starting price Free trial not available Value for money 4.3 (49) 4.3 Based on 49 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Snowflake](https://www.capterra.com/p/148267/Snowflake/)[ OSOS ERP](https://www.capterra.com/p/248158/ERP/)[ Augmentir](https://www.capterra.com/p/191937/Augmentir/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (49) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (49) 4.3 Based on 49 reviews ## User reviews Overall rating 4.5 Based on 56 reviews Filter by rating 5(36) 4(16) 3(1) 2(2) 1(1) Mentioned topic Sorted by most recent AD Adam D. Senior IT Specialist Chemicals ### "ETQ Reliance is the best quality management system out there" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 20, 2025 The overall experience has been great and the Reliance team is excellent to work with when implementing new modules or changes that are needed Pros The customization for creating process workflows to meet our needs and the document management system are both elite Cons The thing I liked least about ETQ Reliance is the per license cost and the restrictions this provides our users Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Head of Medical Devices ### "Die Software ist funktional, aber technisch veraltet. Der Service ist hingegen völlig unbrauchbar." 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 20, 2025 Die Implementierung war qualitativ mangelhaft. Nach Projektabschluss versuchte man mehrfach, als kostenpflichtiger ‘Crash-Crew’-Support nachzulegen. Für eine einfache API-Erweiterung mit 54 Feldern wurden über 340 Stunden veranschlagt – inklusive eines ganzen Tages für das Einrichten eines simplen SharePoint-Ordners. Das wirkt wenig professionell. Der Projekterfolg war letztlich nur durch hohe Eigenleistung und mehrere Eskalationen möglich. Pros Out-of-the-box ist es funktional und in internen QM-Prozessen bewährt. Das DMS erfüllt die Grundanforderungen, allerdings ist die Gesamtlösung veraltet und wenig flexibel. Cons Die Lösung wirkt insgesamt sehr altmodisch und unflexibel. Der Service ist unprofessionell – es fehlt offensichtlich an erfahrenem Personal. Angebote müssen mehrfach nachgefordert werden, Liefertermine werden nicht eingehalten. Es gibt viele leere Versprechen, die tatsächliche Lieferung erfolgt erst nach mehreren Eskalationen und ist dann oft mangelhaft Switched from [MasterControl Quality Excellence](https://www.capterra.com/p/148577/MasterControl/) Alter der bestehender Software und globaler Einsatz Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 21, 2025 Thank you for sharing such a detailed and honest review. It’s clear that you invested significant time and effort into this project, and it’s frustrating when the support and service you receive don’t meet expectations. Your feedback highlights important areas for improvement, and we would like the opportunity to follow up with you directly. Your review is anonymous, so we kindly request that you contact Angela at aanderson@etq.com for further escalation. HH Haliee H. Technical Support Specialist I Machinery ### "If you can pick something else, you should" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 April 14, 2025 Overall, I dread supporting our users with ETQ and I think it lacks critical quality of life features and organizations options. Pros There isn't a ton that I like about this system if I'm honest. My only upside would be that it can be accessed via the web? Cons It's not aesthetic, it is not intuitive to navigate, it has difficulty parsing documents with multiple attachments without flagging that there are duplicates and preventing it from happening to begin with. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 21, 2025 Hi Hailee, Thank you for your honest feedback. We're sorry to hear the system hasn’t met your expectations. We continually strive to enhance usability, aesthetics, and document management. We'd appreciate the opportunity to connect directly and gain a deeper understanding of your experience, enabling us to address these issues more effectively. AA Andy A. BMET Apprentice Hospital & Health Care ### "Document control with a bit to be desired" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 3/10 April 7, 2025 Overall, I have to use ETQ to keep up with compliance for my company. I'm usually never excited to use it, both because the content I'm reading isn't the most exhilarating, and because the site itself isn't the easiest to navigate. Pros ETQ Reliance offers a large library of company-related documents. Emails automatically get sent out when a new training is due. Cons The site is a bit difficult to navigate to find old documents I have read before. It would be nice if things were organized better to more easily find documents grouped by topic. The site also logs out automatically after just a few minutes of "inactivity", which are typically spent reading the documents. In order to read the documents, they must be downloaded and cannot be read directly on the site. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PS Paul S. Quality and Regulatory Affairs Director Medical Devices ### "Two years in and still convinced it was the best option for us" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 12, 2024 Superb - happy with the choice and happy to see the results its delivering. Pros Easy to use All modules have the same feel Has improved efficiency and level of interaction of the QMS with the business Leading our digital transformation Cons The original training module was not suitable and the updated one has all of the functionality but implementing it with the document management module live has created a lot of extra work. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. WP Will P. Quality Assurance MET Lab Technician Automotive ### "ETQ Reliance Can Help Organize and Store Your Documents" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 31, 2024 My overall experience has been good. It's helped replace a hard to navigate file folder system used on windows previously Pros Provides an easy place to store our controlled documents. Cons Sometimes hard to find correct keywords when searching for documents Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GB George B. Quality Systems EQMS Specialist Medical Devices ### "ETQ - User friendly and concise " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 28, 2024 Pros ETQ has made my life 100x easier. Having everything in one place that is easy to navigate is great. Cons Being in the UK the ETQ support team and I do not line up with working ours all the time due to the time difference but we always find a way Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PR Phil R. CRM and QMS Product Owner Biotechnology ### "ETQ Reliance Customer Journey " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 25, 2024 Overall, I have found the platform to be reliable. The support and personal touch we have recieved from ETQ has been noteworty and responses are timely, which can be critical to avoid business disruptions when there is an issue. Finally, the recent customer conference was well-organized and time well spent, with interesting material presented, along with valuable training sessions, and ETQ swag as a nice bonus. It represented a great opportunity to connect with ETQ staff as well as other ETQ users, both during sessions and the outside activites provided by the organizers. Pros The flexibility of the platform--it is easy to align ETQ Reliance to our organization and business processes with the out of the box applications. Cons My only con is the disparity between CG and NXG. We are not likely to move from CG to NXG in the near (or possibilty even distant) future and it can be disappointing to see an appealing out-of-the-box feature not supported on CG. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MP Marissa P. Quality Engineer II Medical Devices ### "ETQ Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 2, 2024 Overall EtQ has been a good experience and easy to use. Pros ETQ has a portal that makes the different modules easy to access. Overall it is a pretty simple software to use and customize. Cons There are a lot of issues at first launches of new modules. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DR David R. SWQA - Process Engineer Medical Devices ### "ETQ Reliance - Upgrade Nightmare from v17 to v2023" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 August 17, 2023 ETQ Reliance overall does provide a lot of features that are extremely useful for a Quality Management System overall. If we had no QMS and upgraded to this version it would be a vast improvement. There are many features, functions and modules that will help any company wanting to establish a QMS system. The support we received for this upgrade was dismal as we were told repeatedly "System Limitation". The worst thing about this whole episode is that it now takes 3 times as long to do the same task. Clearly productivity isn't one of their goals. If they hired Human Factors people with database management backgrounds they could probably have improved this latest product much better and been more easily received. Pros V17 - Pros - Allowed for large file names, could add documents easily and simple filters worked.V2023a - Logs you out sooner to prevent people from keeping a document locked for an extended period of time. You can now drag and drop documents for attachments and you can download multiple files at the same time. Saved Filters is a bit nicer. Cons ETQ Reliance v17 vs v2023. We were forced to v2023 and this newer version literally takes 3x longer to do the same simple tasks that we were able to do in V17. Text does not stay open and have to reopen it frequently.Attachment box is too big and you cant tell which items you are trying to delete if more than 10 items are listed.Tabs for Multiple ModulesColors are depressing and useless - previous version you could clear define what was was. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/172042/Quality-Management-Software/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [MasterControl Quality Excellence vs Octave Reliance](https://www.capterra.com/compare/148577-172042/MasterControl-vs-Quality-Management-Software)