--- title: "Octave Reliance Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Octave Reliance Software - reviews, pricing plans, popular comparisons to other Document Control products and more." source_url: "https://www.capterra.com/p/172042/Quality-Management-Software/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Octave Reliance Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Octave Reliance ## What is Octave Reliance? Octave Reliance® (formerly ETQ Reliance) is the world’s most flexible, powerful & easy-to-use QMS. Octave Reliance’s Document Control software allows you to create, import, distribute & archive all controlled documents in a centralized, secure location. Seamlessly manage approvals & version control. Leverage best-practice workflows or make them your own without programming skills. Improve training adoption & reduce number of incidents & complaints. Easily integrate with other technologies like Google Docs & Microsoft Office files. ## What is Octave Reliance used for? [Quality Management](https://www.capterra.com/quality-management-software/)[Document Control](https://www.capterra.com/document-control-software/)[Corrective and Preventive Action](https://www.capterra.com/corrective-and-preventive-action-software/) Top alternative Featured Overall rating Based on 57 user reviews Reviews sentiment Positive 93% Neutral 2% Negative 5% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Octave Reliance?[Manage this product listing](https://www.g2.com/products/octave-reliance-etq-reliance/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Octave Reliance 4.5 (57) VS. [4.5 (580)](https://www.capterra.com/p/148577/MasterControl/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (57) Ease Of Use 4.1 (579) Value For Money 4.3 (50) Value For Money 4.2 (476) Customer Service 4.3 (50) Customer Service 4.5 (542) ## Octave Reliance alternatives [4.6 (68)](https://www.capterra.com/p/148633/Isolocity/reviews/) Starting price $220.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.8 (126)](https://www.capterra.com/p/97557/QT9-Quality-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.9 (71)](https://www.capterra.com/p/153199/Qualityze-EQMS-Suite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.6 (138)](https://www.capterra.com/p/134050/Quality-Management-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/172042/Quality-Management-Software/alternatives/) ## FAQs about Octave Reliance Overview ### Which roles and teams benefit most from Octave Reliance? Octave Reliance is most used by quality assurance, quality systems, and regulatory affairs teams that manage compliance records, audits, corrective actions, and controlled processes. Clinical data associates use it to support regulated data workflows, while software developers, systems analysts, and IT specialists handle system configuration, validation, integrations, and operational support. Answer based on 57 reviews Overview ### What company size and industries is Octave Reliance built for? Octave Reliance is designed for enterprise manufacturing organizations, led by enterprise reviewers (51%) and medical device companies (20%). It also serves midsize businesses (35%) and small businesses (14%), with reviewers in automotive (10%) and electrical/electronic manufacturing (8%), alongside aerospace, food and beverage, consumer goods, and pharmaceuticals. Answer based on 57 reviews Features and Usability ### What are the key features of Octave Reliance? Octave Reliance includes corrective and preventive actions (CAPA) for identifying issues, root cause analysis, risk assessment, and correction plans. Its document management features centralize document storage, controlled-document editing, version control, audit trails, and access controls/permissions. Quality control supports quality plans and monitoring of quality metrics. Answer based on 14 reviews Integrations ### Which third-party tools and platforms does Octave Reliance integrate with? Octave Reliance integrates with five third-party platforms: Augmentir, Google Docs, Microsoft 365, OSOS ERP, and Snowflake. These integrations cover productivity, enterprise resource planning, and data management tools. Answer based on 5 reviews Getting Started and Support ### How easy is it to onboard and train a team on Octave Reliance? Octave Reliance offers live online training, webinars, documentation, and videos for team onboarding. Reviewers report that basic users can learn document lookup and daily tasks with a short learning curve, while new administrators and teams configuring modules need more training. Some users want easier-to-search learning materials and more detailed written guides. Answer based on 17 reviews Getting Started and Support ### What customer support options does Octave Reliance offer, and how do users rate the experience? Octave Reliance offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative support, and chat. Users often describe responses as timely, helpful, and responsive, including assistance with fixes and troubleshooting. However, some report time-zone coordination challenges, inconsistent technical support, delayed delivery, and unresolved customization or upgrade issues. Answer based on 11 reviews Features and Usability ### What features does Octave Reliance offer for quality management? Octave Reliance provides a highly configurable quality management platform with integrated compliance tools and adaptable workflows. Quality and regulated-industry teams use its forms, notifications, data migration, and localization support to replace legacy processes. However, reporting, mobile functions, print options, and newer-version feature availability can feel limited, while deeper customization often requires technical expertise. Answer based on 27 reviews Features and Usability ### Is Octave Reliance easy to use? Octave Reliance makes core quality management tasks approachable through a consistent interface, web access, search, and document controls. Document-control and shop-floor teams often find daily work easy after basic orientation, including uploads and process tracking. Its breadth of functions can overwhelm first-time users, and some upgraded interfaces or approval workflows may require extra training. Answer based on 18 reviews Features and Usability ### What quality management modules does Octave Reliance support? Octave Reliance supports a broad set of configurable QMS modules for document control, CAPA, nonconformance, assets, calibration, and training. Regulated organizations value the shared interface, compliance-oriented workflows, and ability to tailor or build applications. Some teams find certain out-of-the-box modules cumbersome, and new module launches or implementations can require careful planning and support. Answer based on 17 reviews ## Features AI summary Based on 1,150 Document Control reviews Capterra data shows that buyers of document control software rank the following features as their top priorities: - **Archiving & Retention** (**53%** of reviewers rated this feature as critical) - **Electronic Signature** (**58%**) - **Document Management** (**59%**) Octave Reliance supports all three of the features reviewers rate most important: **Archiving & Retention**, **Electronic Signature**, and **Document Management**. Together, these capabilities help businesses keep records organized, manage document lifecycles with more control, and complete approvals faster, allowing teams to maintain compliance and keep critical files accessible. Archiving & Retention 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Electronic Signature 5.0 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Digitally sign online documents Document Management 4.6 (19) 89.47% of 19 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Corrective and Preventive Actions (CAPA) 4.4 (28) 85.71% of 28 reviewers that rated this feature as important or highly important Investigate and take action at root cause or error in processes to prevent recurring issues Access Controls/Permissions 4.2 (18) 72.22% of 18 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Quality Control 4.5 (20) 65.00% of 20 reviewers that rated this feature as important or highly important Ensure that quality requirements and standards are met across production processes Octave Reliance 153 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Track and report on air emissions (e.g., pollutants, gases, and vapors) released into the environment System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Track and report on asbestos location, quantities, and other building-level data. Creation, administration, and evaluation of assessments or tests Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Create a targeted plan, schedule resources, and determine long-term goals for the audit process A record of all activities within the system, including user access, changes made, etc. Scan barcodes to ensure accurate pricing and label tracking Compare key metrics for the business against prominent players in the industry Maintain personal certifications/qualifications Track and monitor efficient handling of all changes/transitions Provides a channel for team members to share AI models, media files, communicate, and work together Record and track all relevant internal and external communications Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Investigate and take action at root cause or error in processes to prevent recurring issues A collection of customer information such as contact details, demographics, previous interactions, etc. Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Process of gathering, measuring, and analyzing accurate data Import and export data to and from software applications Protect sensitive data for digital privacy Graphical representation of data Process of tracking logged defects (errors) in a product or service to create new versions to fix the error Forecast customer demand using historical insights and simulations Electronic signing method that validates the authenticity and integrity of a digital document Plan and implement business continuity measures in case of unforeseen events Financial management for all distribution-related activities, including inventory, warehouse, purchasing, sales, etc. Automated or logic-based workflows that assist in the creation of electronic documents Management and control of the creation, approval, and distribution of documents and processes to ensure they meet industry regulations Series of processes that a document goes through from creation to archiving Store, manage, and track all electronic documents in a centralized location Review and analyze existing information across documents Store and organize documents in a centralized system Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file Assemble applications and processes by dragging over and arranging pre-built components Transfer of data from one computer system to another Digitally sign online documents Receive and/or send email notifications for urgent updates, requests, or other information Guidelines for conforming to environmental laws, regulations and requirements Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed Track and ensure quality of products in accordance with food and drug administration (FDA) act Create, save, and store files Public or private sharing of digital files such as documents, audio/video, images, and more Plan, manage, and track the financial activities of an individual or organization Specifically designed to address the needs of law firms and legal departments Intended for medical use such as diagnosis, treatment, and consultation Store, manage and track all forms in a centralized location Search for specific words or phrases within a document or database Document use of hazardous materials and procedures related to their handling and disposal Compliant with HIPAA, which sets standards for sensitive patient data protection Management of inbound and outbound shipments in the context of international trade Manage and track all disruptions and incidents Compile and organize data into specific metrics Create, document, and monitor safety policies and procedures in industrial plants and factories Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Ensure internal objectives and compliance with policies are met Maintain and control the stock level of inventory Captures invoice data and maintains comprehensive records for auditing and reporting purposes Guidelines set by the International Organization for Standardization Track and monitor processes/products to ensure they meet international standards developed by the ISO Identify and respond to unexpected problems or failures (ie. "negative events") Manage risks related to IT systems Manage the risk of both financial and reputational loss resulting from nonadherence to current legislation Manage, maintain and track the performance of assets and equipment Material requirements planning software manages the scheduling and inventory control for manufacturers. Manufacturing execution systems focus on quality control in the production process. Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple locations Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12) Identify issues and deviations from specifications Manage cases of on-the-job injuries and related remedies Ability of websites, web applications, or mobile applications to function without an active internet connection Manage risk that occurs from systems failure or inadequate processes Manage the process of receiving, preparing, and delivering orders for goods/products Enforces guidelines set by the Occupational Safety and Health Administration to remain legally compliant Maintain records necessary for compliance with Occupational Health and Safety Administration requirements Create, manage, and track policies and procedures within an organization Predict future data based on historical data sets Arrange tasks based on the level of priority or urgency Organize and manage all processes/procedures involved in purchasing goods and/or services Manage the end-to-end production process for manufacturing operations Plan and schedule the use of production resources Track the production of materials and items over certain periods or seasons Create, send, and track purchase orders and their statuses Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Ensure that quality requirements and standards are met across production processes Generate quotes or estimates for customers Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Preparing and submitting reports to regulatory authorities in compliance with industry-specific rules, regulations, and standards Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Identify, monitor, and assess risks to brands Planning and managing of resources and procedures to mitigate the impact of events and incidents Track and facilitate returns of products sold Track what was updated, who made the changes, compare two revisions, and revert or perform another revision Notifying as a warning or reminder of a potential or imminent hazard Analyze potential risks across the organization Initiate collection and analysis of known risks Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties Reporting of risks associated with specific actions, events, or entities Assess and score risks using risk matrices Set & manage permission levels based on user roles and restrict access to only authorized individuals Identify and analyse the reasons behind accidents Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Identify and assess hazards to ensure the well-being of employees, assets, and the environment Process of scheduling, tracking, and managing employee training programs related to safety and compliance Oversee various functions of the organization while balancing and optimizing supply and demand Regulations on a company's internal process when dealing with financial reporting Develop potential scenarios to identify risks and opportunities Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Systematic evaluation of the security of a company's overall security system and situation Manage and track orders being shipped to customers Negotiate best prices and choose the right vendor for various purchases Track the status over time for a request, process, asset, or transaction Manage all supplier data and operations Qualify, select, and monitor supply chain partners Manage the planning and execution of supply chain activities Gauge satisfaction and receive information for improvement and success Manage and monitor compliance with government regulations on environmental standards Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Track and document the history, application, or location of an item or activity Track employee/learner's progression through training programs Organize and track the physical movement of goods from one location to another Review data from past periods to reveal recurring tendencies and predict future performance Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Track revisions and updates made to files and navigate between different versions Track and report on waste management and disposal processes. Track and report on water consumption and/or water quality. Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (57) 4.5 Based on 57 reviews ## Pricing Value for money 4.3 (50) ### Starting price Free trial not available Value for money 4.3 (50) 4.3 Based on 50 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Snowflake](https://www.capterra.com/p/148267/Snowflake/)[ OSOS ERP](https://www.capterra.com/p/248158/ERP/)[ Augmentir](https://www.capterra.com/p/191937/Augmentir/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (50) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (50) 4.3 Based on 50 reviews ## User reviews Overall rating 4.5 Based on 57 reviews Filter by rating 5(36) 4(17) 3(1) 2(2) 1(1) Mentioned topic Sorted by most recent Cara H. Adjuster Financial Services ### "Reliable Platform for Document Management and Workflow" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 15, 2026 Pros Octave Reliance is easy to navigate and helps keep document management and workflow processes organized. The platform provides a centralized place to access information, which makes day-to-day tasks more efficient. I also appreciate the consistency of the system and its ability to support collaboration across teams. Cons Some processes can require more steps than expected, and certain features are not always intuitive without prior training. Search and navigation could also be more streamlined, especially when working with a large volume of documents or trying to locate specific information quickly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AD Adam D. Senior IT Specialist Chemicals ### "ETQ Reliance is the best quality management system out there" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 20, 2025 The overall experience has been great and the Reliance team is excellent to work with when implementing new modules or changes that are needed Pros The customization for creating process workflows to meet our needs and the document management system are both elite Cons The thing I liked least about ETQ Reliance is the per license cost and the restrictions this provides our users Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Head of Medical Devices ### "Die Software ist funktional, aber technisch veraltet. Der Service ist hingegen völlig unbrauchbar." 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 20, 2025 Die Implementierung war qualitativ mangelhaft. Nach Projektabschluss versuchte man mehrfach, als kostenpflichtiger ‘Crash-Crew’-Support nachzulegen. Für eine einfache API-Erweiterung mit 54 Feldern wurden über 340 Stunden veranschlagt – inklusive eines ganzen Tages für das Einrichten eines simplen SharePoint-Ordners. Das wirkt wenig professionell. Der Projekterfolg war letztlich nur durch hohe Eigenleistung und mehrere Eskalationen möglich. Pros Out-of-the-box ist es funktional und in internen QM-Prozessen bewährt. Das DMS erfüllt die Grundanforderungen, allerdings ist die Gesamtlösung veraltet und wenig flexibel. Cons Die Lösung wirkt insgesamt sehr altmodisch und unflexibel. Der Service ist unprofessionell – es fehlt offensichtlich an erfahrenem Personal. Angebote müssen mehrfach nachgefordert werden, Liefertermine werden nicht eingehalten. Es gibt viele leere Versprechen, die tatsächliche Lieferung erfolgt erst nach mehreren Eskalationen und ist dann oft mangelhaft Switched from [MasterControl Quality Excellence](https://www.capterra.com/p/148577/MasterControl/) Alter der bestehender Software und globaler Einsatz Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 21, 2025 Thank you for sharing such a detailed and honest review. It’s clear that you invested significant time and effort into this project, and it’s frustrating when the support and service you receive don’t meet expectations. Your feedback highlights important areas for improvement, and we would like the opportunity to follow up with you directly. Your review is anonymous, so we kindly request that you contact Angela at aanderson@etq.com for further escalation. HH Haliee H. Technical Support Specialist I Machinery ### "If you can pick something else, you should" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 April 14, 2025 Overall, I dread supporting our users with ETQ and I think it lacks critical quality of life features and organizations options. Pros There isn't a ton that I like about this system if I'm honest. My only upside would be that it can be accessed via the web? Cons It's not aesthetic, it is not intuitive to navigate, it has difficulty parsing documents with multiple attachments without flagging that there are duplicates and preventing it from happening to begin with. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 21, 2025 Hi Hailee, Thank you for your honest feedback. We're sorry to hear the system hasn’t met your expectations. We continually strive to enhance usability, aesthetics, and document management. We'd appreciate the opportunity to connect directly and gain a deeper understanding of your experience, enabling us to address these issues more effectively. AA Andy A. BMET Apprentice Hospital & Health Care ### "Document control with a bit to be desired" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 3/10 April 7, 2025 Overall, I have to use ETQ to keep up with compliance for my company. I'm usually never excited to use it, both because the content I'm reading isn't the most exhilarating, and because the site itself isn't the easiest to navigate. Pros ETQ Reliance offers a large library of company-related documents. Emails automatically get sent out when a new training is due. Cons The site is a bit difficult to navigate to find old documents I have read before. It would be nice if things were organized better to more easily find documents grouped by topic. The site also logs out automatically after just a few minutes of "inactivity", which are typically spent reading the documents. In order to read the documents, they must be downloaded and cannot be read directly on the site. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PS Paul S. Quality and Regulatory Affairs Director Medical Devices ### "Two years in and still convinced it was the best option for us" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 12, 2024 Superb - happy with the choice and happy to see the results its delivering. Pros Easy to use All modules have the same feel Has improved efficiency and level of interaction of the QMS with the business Leading our digital transformation Cons The original training module was not suitable and the updated one has all of the functionality but implementing it with the document management module live has created a lot of extra work. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. WP Will P. Quality Assurance MET Lab Technician Automotive ### "ETQ Reliance Can Help Organize and Store Your Documents" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 31, 2024 My overall experience has been good. It's helped replace a hard to navigate file folder system used on windows previously Pros Provides an easy place to store our controlled documents. Cons Sometimes hard to find correct keywords when searching for documents Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GB George B. Quality Systems EQMS Specialist Medical Devices ### "ETQ - User friendly and concise " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 28, 2024 Pros ETQ has made my life 100x easier. Having everything in one place that is easy to navigate is great. Cons Being in the UK the ETQ support team and I do not line up with working ours all the time due to the time difference but we always find a way Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PR Phil R. CRM and QMS Product Owner Biotechnology ### "ETQ Reliance Customer Journey " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 25, 2024 Overall, I have found the platform to be reliable. The support and personal touch we have recieved from ETQ has been noteworty and responses are timely, which can be critical to avoid business disruptions when there is an issue. Finally, the recent customer conference was well-organized and time well spent, with interesting material presented, along with valuable training sessions, and ETQ swag as a nice bonus. It represented a great opportunity to connect with ETQ staff as well as other ETQ users, both during sessions and the outside activites provided by the organizers. Pros The flexibility of the platform--it is easy to align ETQ Reliance to our organization and business processes with the out of the box applications. Cons My only con is the disparity between CG and NXG. We are not likely to move from CG to NXG in the near (or possibilty even distant) future and it can be disappointing to see an appealing out-of-the-box feature not supported on CG. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MP Marissa P. Quality Engineer II Medical Devices ### "ETQ Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 2, 2024 Overall EtQ has been a good experience and easy to use. Pros ETQ has a portal that makes the different modules easy to access. Overall it is a pretty simple software to use and customize. Cons There are a lot of issues at first launches of new modules. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/172042/Quality-Management-Software/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [MasterControl Quality Excellence vs Octave Reliance](https://www.capterra.com/compare/148577-172042/MasterControl-vs-Quality-Management-Software)