--- title: "Octave Reliance Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Octave Reliance the right Document Control solution for you? Explore 57 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/172042/Quality-Management-Software/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- Octave Reliance 4.5 (57) [View alternatives](https://www.capterra.com/p/172042/Quality-Management-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Reviews of Octave Reliance Ease of use 4.2 Customer Service 4.3 ## Pros and Cons in Reviews AA Andy A BMET ApprenticeHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “ETQ Reliance offers a large library of company-related documents.“ April 7, 2025 Cara H AdjusterFinancial Services, 10,001+ employeesUsed the software for: Less than 6 months. “Some processes can require more steps than expected, and certain features are not always intuitive without prior training.“ September 15, 2026 HH Haliee H Technical Support Specialist IMachinery, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “My only upside would be that it can be accessed via the web?“ April 14, 2025 HH Haliee H Technical Support Specialist IMachinery, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It's not aesthetic, it is not intuitive to navigate, it has difficulty parsing documents with multiple attachments without flagging that there are duplicates and preventing it from happening to begin with.“ April 14, 2025 PS Paul S Quality and Regulatory Affairs DirectorMedical Devices, 501 - 1,000 employeesUsed the software for: 1-2 years. “Leading our digital transformation“ December 12, 2024 WP Will P Quality Assurance MET Lab TechnicianAutomotive, 11 - 50 employeesUsed the software for: Less than 6 months. “Sometimes hard to find correct keywords when searching for documents“ October 31, 2024 WF Waylon F IT ProgrammerChemicals, 10,001+ employeesUsed the software for: More than 2 years. “The software package as a whole is very versatile and when roadblocks are meant, the help desk (thru support and project cases) assist to find quick solutions.“ February 8, 2023 TG Tom G Manager, Enterprise Manufacturing Solutions ArchitectGlass, Ceramics & Concrete, 10,001+ employeesUsed the software for: More than 2 years. “The new Reliance "NXG" ("Next Generation") product poses a number of security concerns due to its multi-tenant hosting architecture.“ February 8, 2023 ## Showing most helpful reviews Showing 1-25 of 57 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Adjuster Used the software for: Less than 1 year ### "Reliable Platform for Document Management and Workflow" September 21, 2026 4.0 Pros Octave Reliance is easy to navigate and helps keep document management and workflow processes organized. The platform provides a centralized place to access information, which makes day-to-day tasks more efficient. I also appreciate the consistency of the system and its ability to support collaboration across teams. Cons Some processes can require more steps than expected, and certain features are not always intuitive without prior training. Search and navigation could also be more streamlined, especially when working with a large volume of documents or trying to locate specific information quickly. Review Source R Reviewer Senior IT Specialist Used the software for: 3-5 years ### "ETQ Reliance is the best quality management system out there" November 25, 2025 5.0 The overall experience has been great and the Reliance team is excellent to work with when implementing new modules or changes that are needed Pros The customization for creating process workflows to meet our needs and the document management system are both elite Cons The thing I liked least about ETQ Reliance is the per license cost and the restrictions this provides our users Review Source R Reviewer Software Developer Used the software for: 1-3 years ### ""Streamlining Quality Management with ETQ Reliance: A Comprehensive Review"" February 21, 2023 5.0 Pros From my experience using ETQ Reliance, I have found the software to be highly user-friendly, with a comprehensive set of features that have allowed me to easily manage various quality processes all in one platform. One of the aspects I appreciate most is the ability to customize workflows, which has enabled me to tailor the software to meet my organization's specific needs. The reporting and analytics capabilities have also been beneficial, allowing me to gain insights into our quality management processes and identify areas for improvement. Additionally, the customer support provided by ETQ has been excellent, with quick and helpful responses to any questions or issues I've encountered. Overall, I highly recommend ETQ Reliance for organizations looking for a powerful and customizable solution for quality management. Cons In my experience with ETQ Reliance, there were a few cons that I came across. I found the software to be quite expensive, and it required a significant investment from our organization. Additionally, while the customization features are excellent, it did take some time and effort to get the hang of them. Finally, I did notice some performance issues when dealing with large data volumes, which was a bit frustrating. Nonetheless, I still believe that ETQ Reliance is a robust and comprehensive solution for quality management, and I would recommend it to other organizations in need of such a system. Review Source Mudssar A. Asst. Manager Porecurement Used the software for: 1-3 years ### "ETQ Perfect for Quality Improvement System" July 7, 2020 5.0 Overall wonderful experience with it, for compliance of QMS on large industry its a good option, further modification and customization can be done by changing QMS scenarios. Analyze the opportunity of improvement with its cost is easier with this software. Pros Best software to implement, control and monitoring of effective quality management system, The core of quality management system like Corrective, preventive action for continuously improvement are comprehensively covered, get reported and tracked for improvement. Lean methodologies to low down the re work cost, production burdens and loses is very good strategy which is too covered and act upon accordingly. Human resource development i.e their training, skills level record, needs are too covered which enables smooth, faultless production. Saas platform, remotely working is good thing to access it over multi locations. Integration with other tools, apis is versatile data reading, which record reading direct from tool. Quality improvement for from customer complaints is recorded in a effective way. KPIs based dashboard which effectively monitor ROIs aswell performance of QMS and employees. Cons Visuals are not so interactive for large data, large data should be mandatory reading by visuals. The linkage or effects of cost of improvement on ROI can not be analyzed on it. BI and automation is not enough to drive QMS stratigically. Review Source R Reviewer SWQA - Process Engineer Used the software for: 3-5 years ### "ETQ Reliance - Upgrade Nightmare from v17 to v2023" August 22, 2023 1.0 ETQ Reliance overall does provide a lot of features that are extremely useful for a Quality Management System overall. If we had no QMS and upgraded to this version it would be a vast improvement. There are many features, functions and modules that will help any company wanting to establish a QMS system. The support we received for this upgrade was dismal as we were told repeatedly "System Limitation". The worst thing about this whole episode is that it now takes 3 times as long to do the same task. Clearly productivity isn't one of their goals. If they hired Human Factors people with database management backgrounds they could probably have improved this latest product much better and been more easily received. Pros V17 - Pros - Allowed for large file names, could add documents easily and simple filters worked.V2023a - Logs you out sooner to prevent people from keeping a document locked for an extended period of time. You can now drag and drop documents for attachments and you can download multiple files at the same time. Saved Filters is a bit nicer. Cons ETQ Reliance v17 vs v2023. We were forced to v2023 and this newer version literally takes 3x longer to do the same simple tasks that we were able to do in V17. Text does not stay open and have to reopen it frequently.Attachment box is too big and you cant tell which items you are trying to delete if more than 10 items are listed.Tabs for Multiple ModulesColors are depressing and useless - previous version you could clear define what was was. Review Source Cindy W. Quality Manager Used the software for: 3-5 years ### "Our experience with EtQ software has been great. " March 8, 2018 5.0 We receive many benefits ie central repository for data, escalation process for tasks, easy document control system, etc. Pros Having a central repository for data from various people in the organization is very helpful. Also, when customers come in for auditing purposes and we are able to show them our systems on the computer, they are very impressed. Cons Ease of use for people with weak computer skills. Items that were once on older versions of the software are not always available on the newer versions. Review Source Kristeen N. VA / Office Manager Used the software for: 3-5 years ### "Convenience and Organizational " March 12, 2019 5.0 Pros Document control requires effective and efficient system. This software helped me a lot in A.C.T.S. (getting Approvals, team Collaboration, Timeliness, S principles). Goodbye to the old fashioned way of filing archiving, sorting, distribution. Cons You need training to use this software. But once you learn it, you are good to go. Review Source MW Marlene W. Executive Director Quality Used the software for: 3-5 years ### "This software has become the hub of our best business practices, database and management system. " March 9, 2018 5.0 We manage our total Quality management System and audits systems from this software. It is a valuable database which we are able to feed the data to our BI systems and create dashboards and metrics with little effort after original set up. Pros The configurability and the ability to teach the basics to staff that has basic computer science and SQL/Java knowledge within weeks. The ability to influence changes in the product updates and the continued focus by EtQ on usability. Cons First time users find it daunting but it is as much about change management as the software itself. EtQ needs to emphasize simplicity to new product users for greater acceptance of the product upon release. Review Source R Reviewer Supply Chain Specialist Used the software for: 3-5 years ### "Comprehensive supply chain management solution that provides unparalleled customer experience. " August 16, 2018 5.0 Pros What we like the most is that this SCM software is very flexible can be easily configured and integrated with other apps to suit our business needs. Our users find learning to navigate the software, upgrading or creating reports from pulled data to be overall painless processes. Cons It may sometimes seem intimidating for first-time users, but with proper guidance from management, the transition doesn’t have to be so difficult. There also so many modules available that we can’t seem to implement them as fast as we’d like to. Review Source Ganapathy S. Operational Excellence, Quality Assurance & Health, Safety & Environmental Manager Used the software for: I used a free trial ### "ETQ Reliance: Administrator User review" August 11, 2021 5.0 Pros The sheer user-friendliness of this software as a whole is fantastic! I haven't used too many other software packages that require as little orientation & training as this one. Cons The cost of purchase & implementation can be quite high if one cannot justify the hard. annualized savings. Review Source R Reviewer President Used the software for: I used a free trial ### "The ultimate solution to boost quality in my company." August 2, 2023 5.0 The variety of applications and tools available has allowed me to optimize my operations and achieve greater efficiency in my processes. Pros This quality software platform offers me a wide range of applications that are perfectly adapted to the needs of my company. Cons It would be very helpful to have more training resources to help users get the most out of the platform right from the start. Review Source R Reviewer Mechanical engineer Used the software for: Less than 1 year ### "Whole QMS in the same place." October 20, 2020 4.0 With the ease to keep track of changes and deviations to Corrective and Preventive Actions, 8D processes are easier to initiate and track with QMS. Pros The tool that integrates Product, Mfg and Qa well connected thru applications that speak to each other. Cons As User and approver of deviations from finished goods to raw materials there are not things to change in ETQ. Review Source Verified Reviewer Head of Used the software for: 1-3 years ### "Die Software ist funktional, aber technisch veraltet. Der Service ist hingegen völlig unbrauchbar." July 21, 2025 2.0 Die Implementierung war qualitativ mangelhaft. Nach Projektabschluss versuchte man mehrfach, als kostenpflichtiger ‘Crash-Crew’-Support nachzulegen. Für eine einfache API-Erweiterung mit 54 Feldern wurden über 340 Stunden veranschlagt – inklusive eines ganzen Tages für das Einrichten eines simplen SharePoint-Ordners. Das wirkt wenig professionell. Der Projekterfolg war letztlich nur durch hohe Eigenleistung und mehrere Eskalationen möglich. Pros Out-of-the-box ist es funktional und in internen QM-Prozessen bewährt. Das DMS erfüllt die Grundanforderungen, allerdings ist die Gesamtlösung veraltet und wenig flexibel. Cons Die Lösung wirkt insgesamt sehr altmodisch und unflexibel. Der Service ist unprofessionell – es fehlt offensichtlich an erfahrenem Personal. Angebote müssen mehrfach nachgefordert werden, Liefertermine werden nicht eingehalten. Es gibt viele leere Versprechen, die tatsächliche Lieferung erfolgt erst nach mehreren Eskalationen und ist dann oft mangelhaft Review Source George B. Quality Systems EQMS Specialist Used the software for: 1-3 years ### "ETQ - User friendly and concise " November 6, 2024 5.0 Pros ETQ has made my life 100x easier. Having everything in one place that is easy to navigate is great. Cons Being in the UK the ETQ support team and I do not line up with working ours all the time due to the time difference but we always find a way Review Source Justin W. Quality Systems Director Used the software for: 3-5 years ### "The One-Stop-Shop For Any Management System" February 10, 2023 5.0 We have taken several paper systems and made them digital. We've also eliminated bottlenecks from the old paper trail system, as well as silos where nobody could easily communicate with one another. Pros Since beginning with document control and employee training, we have easily been able to transfer and evenintegrate older systems into etq. We've now come such a long way from those older tools and have made everyone's jobs much easier. The amount of transparency and sharing that we've achieved from etq was monumental. Cons Some of the out of box solutions in modules like Employee Training and Assets can be cumbersome to make work for us. Review Source NM Nikhitha M. Clinical Data Associate Used the software for: Less than 1 year ### "One stop app for Quality management " February 9, 2023 5.0 Pros As an employee in Clinical data management field, I have seen every organization uses its own individual process in the data management so in order to understand my organization\`s standard procedures and it\`s templates, I find it very helpful. Cons There is nothing I can dislike about ETQ Reliance, I find it only helpful and I can even track my documents which I completed during my trainings and on what date and time, the version updates along with the dates is very helpful to improve the quality management. Review Source SC Steve C. Quality Systems Manager Used the software for: 3-5 years ### "ETQ Reliance is a Great Software for ensuring Food Safety Management System Compliance" September 21, 2022 5.0 Pros Some elements that I like most about the software are below: -It is easy to set up new users and they general grasp using ETQ as an end user fairly quickly -Change control of documents and materials is easily managed. -Office Integration with documents is easy to set up and reduces redundancy in updating revision numbers. Cons Some elements that are not my favorite in the software: -Username and passwords are not able to be saved for ease of login -When doing change requests, documents need to be downloaded and re-uploaded. It would be nice to hit save and have it automatically updated in the system. Review Source R Reviewer Software Developer Used the software for: 1-3 years ### "A Great Quality Management Software by ETQ" September 21, 2020 5.0 The overall experience using ETQ Quality Management Software is very satisfactory. The features are great, document control systems has been very helpful and the flexibility it provides has been awesome. Pros The thing I liked the most about ETQ was cloud storage and functionality. The ability to have a central repository for all the data is very helpful and increases efficiency. Also, the software is really easy to use and provides a great deal of flexibility. Cons The thing I liked the least about ETQ is the lack of reporting capabilities. Also, technical support hasn't been great. Review Source JR Jennifer R. Quality Control Associate Used the software for: 3-5 years ### "Easy to use" August 13, 2019 5.0 Pros This software made receiving product, moving product, and finding errors much simpler than the old software we were using. A little confusing at first, but after a couple weeks of use it is very easy to navigate. Cons It took a few weeks to really learn the ins and outs of the software, how to navigate it, but glad we made the switch. Review Source R Reviewer Quality Systems Leader Used the software for: 3-5 years ### "Easy to use for every level of business. Flexible enough for every business function" March 15, 2018 5.0 Pros Flexibility. It can be used for just about anything. We call it the anything engine because it is flexible enough to be used on the plant floor or high level enough to be used by VPs. It is easy enough for normal non-technical business users to configure and get extreme value and flexible enough for highly technical developers to implement unique solutions. Cons The biggest grip we have with this software is the lack of reporting capabilities. There are some out of the box feature, but they are dated and limited in functionality. Review Source R Reviewer System Administrator Used the software for: 3-5 years ### "Power User, Developer, and Trainer. I've been using EtQ for 4 years" March 9, 2018 4.0 Pros I really like how easily configurable the system is. I can create a new module from scratch or modify an out of the box module to suit business needs. Cons I am on version 11.0q and I don't like how many windows you have to have open to get to the configuration settings when using the designer. Review Source R Reviewer Technical Support Specialist I Used the software for: 3-5 years ### "If you can pick something else, you should" April 16, 2025 2.0 Overall, I dread supporting our users with ETQ and I think it lacks critical quality of life features and organizations options. Pros There isn't a ton that I like about this system if I'm honest. My only upside would be that it can be accessed via the web? Cons It's not aesthetic, it is not intuitive to navigate, it has difficulty parsing documents with multiple attachments without flagging that there are duplicates and preventing it from happening to begin with. Review Source R Reviewer BMET Apprentice Used the software for: 1-3 years ### "Document control with a bit to be desired" April 10, 2025 3.0 Overall, I have to use ETQ to keep up with compliance for my company. I'm usually never excited to use it, both because the content I'm reading isn't the most exhilarating, and because the site itself isn't the easiest to navigate. Pros ETQ Reliance offers a large library of company-related documents. Emails automatically get sent out when a new training is due. Cons The site is a bit difficult to navigate to find old documents I have read before. It would be nice if things were organized better to more easily find documents grouped by topic. The site also logs out automatically after just a few minutes of "inactivity", which are typically spent reading the documents. In order to read the documents, they must be downloaded and cannot be read directly on the site. Review Source PS Paul S. Quality and Regulatory Affairs Director Used the software for: 1-3 years ### "Two years in and still convinced it was the best option for us" December 13, 2024 5.0 Superb - happy with the choice and happy to see the results its delivering. Pros Easy to use All modules have the same feel Has improved efficiency and level of interaction of the QMS with the business Leading our digital transformation Cons The original training module was not suitable and the updated one has all of the functionality but implementing it with the document management module live has created a lot of extra work. Review Source R Reviewer CRM and QMS Product Owner Used the software for: 3-5 years ### "ETQ Reliance Customer Journey " November 5, 2024 4.0 Overall, I have found the platform to be reliable. The support and personal touch we have recieved from ETQ has been noteworty and responses are timely, which can be critical to avoid business disruptions when there is an issue. Finally, the recent customer conference was well-organized and time well spent, with interesting material presented, along with valuable training sessions, and ETQ swag as a nice bonus. It represented a great opportunity to connect with ETQ staff as well as other ETQ users, both during sessions and the outside activites provided by the organizers. Pros The flexibility of the platform--it is easy to align ETQ Reliance to our organization and business processes with the out of the box applications. Cons My only con is the disparity between CG and NXG. We are not likely to move from CG to NXG in the near (or possibilty even distant) future and it can be disappointing to see an appealing out-of-the-box feature not supported on CG. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.