# Octave Reliance Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Octave Reliance the right Document Control solution for you? Explore 56 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/172042/Quality-Management-Software/reviews --- Octave Reliance 4.5 (56) [View alternatives](https://www.capterra.com/p/172042/Quality-Management-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 25th, 2026 # Reviews of Octave Reliance Ease of use 4.2 Customer Service 4.3 ## Pros and Cons in Reviews Marina C PresidentInternet, 2 - 10 employeesUsed the software for: I used a free trial. “The variety of applications and tools available has allowed me to optimize my operations and achieve greater efficiency in my processes.“ August 1, 2023 HH Haliee H Technical Support Specialist IMachinery, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It's not aesthetic, it is not intuitive to navigate, it has difficulty parsing documents with multiple attachments without flagging that there are duplicates and preventing it from happening to begin with.“ April 14, 2025 AA Andy A BMET ApprenticeHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “ETQ Reliance offers a large library of company-related documents.“ April 7, 2025 WP Will P Quality Assurance MET Lab TechnicianAutomotive, 11 - 50 employeesUsed the software for: Less than 6 months. “Sometimes hard to find correct keywords when searching for documents“ October 31, 2024 HH Haliee H Technical Support Specialist IMachinery, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “My only upside would be that it can be accessed via the web?“ April 14, 2025 MP Marissa P Quality Engineer IIMedical Devices, 10,001+ employeesUsed the software for: More than 2 years. “There are a lot of issues at first launches of new modules.“ October 2, 2024 DR David R SWQA - Process EngineerMedical Devices, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “V17 - Pros - Allowed for large file names, could add documents easily and simple filters worked.“ August 17, 2023 DR David R SWQA - Process EngineerMedical Devices, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Tabs for Multiple ModulesColors are depressing and useless - previous version you could clear define what was was.“ August 17, 2023 ## Showing most helpful reviews Showing 1-25 of 56 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mudssar A. Asst. Manager Porecurement Consumer Electronics Used the software for: 1-2 years ### "ETQ Perfect for Quality Improvement System" July 6, 2020 5.0 Overall wonderful experience with it, for compliance of QMS on large industry its a good option, further modification and customization can be done by changing QMS scenarios. Analyze the opportunity of improvement with its cost is easier with this software. Pros Best software to implement, control and monitoring of effective quality management system, The core of quality management system like Corrective, preventive action for continuously improvement are comprehensively covered, get reported and tracked for improvement. Lean methodologies to low down the re work cost, production burdens and loses is very good strategy which is too covered and act upon accordingly. Human resource development i.e their training, skills level record, needs are too covered which enables smooth, faultless production. Saas platform, remotely working is good thing to access it over multi locations. Integration with other tools, apis is versatile data reading, which record reading direct from tool. Quality improvement for from customer complaints is recorded in a effective way. KPIs based dashboard which effectively monitor ROIs aswell performance of QMS and employees. Cons Visuals are not so interactive for large data, large data should be mandatory reading by visuals. The linkage or effects of cost of improvement on ROI can not be analyzed on it. BI and automation is not enough to drive QMS stratigically. Review Source JR John R. Director Quality Assurance Electrical/Electronic Manufacturing Used the software for: 2+ years ### "ETQ Reliance " September 9, 2020 4.0 I have reviewed and used many QMS software programs and ETQ reliance is very flexible easy to customize. ETQ tech support and customer service is awesome. Pros Cloud function and storage is great. Flexible design capability and changes to processes/workflow. Cons Limited print capabilities such as font and size capability. Alternatives considered [TrackWise](https://www.capterra.com/p/39788/TrackWise/)[MasterControl Quality Excellence](https://www.capterra.com/p/148577/MasterControl/) Reason for choosing Octave Reliance This was a transfer from VERSE QMS systems and the features improvements at the price point made the choice a no-brainer. Review Source DR David R. SWQA - Process Engineer Medical Devices Used the software for: 2+ years ### "ETQ Reliance - Upgrade Nightmare from v17 to v2023" August 17, 2023 1.0 ETQ Reliance overall does provide a lot of features that are extremely useful for a Quality Management System overall. If we had no QMS and upgraded to this version it would be a vast improvement. There are many features, functions and modules that will help any company wanting to establish a QMS system. The support we received for this upgrade was dismal as we were told repeatedly "System Limitation". The worst thing about this whole episode is that it now takes 3 times as long to do the same task. Clearly productivity isn't one of their goals. If they hired Human Factors people with database management backgrounds they could probably have improved this latest product much better and been more easily received. Pros V17 - Pros - Allowed for large file names, could add documents easily and simple filters worked.V2023a - Logs you out sooner to prevent people from keeping a document locked for an extended period of time. You can now drag and drop documents for attachments and you can download multiple files at the same time. Saved Filters is a bit nicer. Cons ETQ Reliance v17 vs v2023. We were forced to v2023 and this newer version literally takes 3x longer to do the same simple tasks that we were able to do in V17. Text does not stay open and have to reopen it frequently.Attachment box is too big and you cant tell which items you are trying to delete if more than 10 items are listed.Tabs for Multiple ModulesColors are depressing and useless - previous version you could clear define what was was. Review Source Cindy W. Quality Manager Automotive Used the software for: 2+ years ### "Our experience with EtQ software has been great. " March 6, 2018 5.0 We receive many benefits ie central repository for data, escalation process for tasks, easy document control system, etc. Pros Having a central repository for data from various people in the organization is very helpful. Also, when customers come in for auditing purposes and we are able to show them our systems on the computer, they are very impressed. Cons Ease of use for people with weak computer skills. Items that were once on older versions of the software are not always available on the newer versions. Review Source MK N. VA / Office Manager Oil & Energy Used the software for: 2+ years ### "Convenience and Organizational " March 10, 2019 5.0 Pros Document control requires effective and efficient system. This software helped me a lot in A.C.T.S. (getting Approvals, team Collaboration, Timeliness, S principles). Goodbye to the old fashioned way of filing archiving, sorting, distribution. Cons You need training to use this software. But once you learn it, you are good to go. Review Source MW Marlene W. Executive Director Quality Used the software for: 2+ years ### "This software has become the hub of our best business practices, database and management system. " March 8, 2018 5.0 We manage our total Quality management System and audits systems from this software. It is a valuable database which we are able to feed the data to our BI systems and create dashboards and metrics with little effort after original set up. Pros The configurability and the ability to teach the basics to staff that has basic computer science and SQL/Java knowledge within weeks. The ability to influence changes in the product updates and the continued focus by EtQ on usability. Cons First time users find it daunting but it is as much about change management as the software itself. EtQ needs to emphasize simplicity to new product users for greater acceptance of the product upon release. Review Source Marisa Z. Supply Chain Specialist Retail Used the software for: 2+ years ### "Comprehensive supply chain management solution that provides unparalleled customer experience. " August 13, 2018 5.0 Pros What we like the most is that this SCM software is very flexible can be easily configured and integrated with other apps to suit our business needs. Our users find learning to navigate the software, upgrading or creating reports from pulled data to be overall painless processes. Cons It may sometimes seem intimidating for first-time users, but with proper guidance from management, the transition doesn’t have to be so difficult. There also so many modules available that we can’t seem to implement them as fast as we’d like to. Review Source Ganapathy S. Operational Excellence, Quality Assurance & Health, Safety & Environmental Manager Paper & Forest Products Used the software for: I used a free trial ### "ETQ Reliance: Administrator User review" August 5, 2021 5.0 Pros The sheer user-friendliness of this software as a whole is fantastic! I haven't used too many other software packages that require as little orientation & training as this one. Cons The cost of purchase & implementation can be quite high if one cannot justify the hard. annualized savings. Review Source Marina C. President Internet Used the software for: I used a free trial ### "The ultimate solution to boost quality in my company." August 1, 2023 5.0 The variety of applications and tools available has allowed me to optimize my operations and achieve greater efficiency in my processes. Pros This quality software platform offers me a wide range of applications that are perfectly adapted to the needs of my company. Cons It would be very helpful to have more training resources to help users get the most out of the platform right from the start. Review Source Mario M. Mechanical engineer Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Whole QMS in the same place." October 17, 2020 4.0 With the ease to keep track of changes and deviations to Corrective and Preventive Actions, 8D processes are easier to initiate and track with QMS. Pros The tool that integrates Product, Mfg and Qa well connected thru applications that speak to each other. Cons As User and approver of deviations from finished goods to raw materials there are not things to change in ETQ. Review Source TG Tom G. Manager, Enterprise Manufacturing Solutions Architect Glass, Ceramics & Concrete Used the software for: 2+ years ### "Highly configurable QMS platform with dozens of built-in modules/applications" February 8, 2023 4.0 Pros \- I love how configurable the platform is and that we are able to import/migrate data from other systems into the platform. - Many of the OOB modules are very well designed and integrated, which helps create a holistic quality experience that complies with ISO-9001 requirements. - The "designer" experience is very robust and nearly limitless in capabilities, which has helped us use Reliance to replace multiple legacy applications, even when there was no similar OOB option available. - ETQ employees are passionate about the product and very customer centric. - Built-in support for "localization" (system-level language translations) is also a great feature. - The backend database structure is very well architected. - ETQ Academy has been a very welcome addition to the platform for our users to learn more about a OOB module without needing to schedule a formal demo with ETQ. - There have been a lot of leadership org changes at ETQ over the past year, and I'm happy with the current direction the company seems to be headed. Cons \- A lot of new users complain that the software not very intuitive to use and navigate. - License prices have increased a lot over the years and features that used to be included for free, now cost money (upgrades, SaaS environment clones, etc.). - The new Reliance "NXG" ("Next Generation") product poses a number of security concerns due to its multi-tenant hosting architecture. - No access to our data via SQL in NXG is a roadblock and we will not upgrade until there is a viable alternative to access our data that doesn't cost extra. - The "mobile" app experience is lacking in functionality (no support for Visibility Rules, no ability to "approve" a doc, etc.). - Built-in web services (APIs) are lacking and could use a refresh with more capabilities. - ETQ Insights is a reporting platform that should be included in the base platform, not a purchasable add-on. Review Source WF Waylon F. IT Programmer Chemicals Used the software for: 2+ years ### "Two Companies, One Guy" February 8, 2023 5.0 The software package as a whole is very versatile and when roadblocks are meant, the help desk (thru support and project cases) assist to find quick solutions. We recently discovered an issue in the upgrade patch we took on (v20a) and ETQ was quick to deliver a bug fix ahead of schedule (v23a). I also appreciate the flow of communication we receive from \[sensitive content hidden\] on webinars and upcoming events. The personal touch is not always seen from other companies. Pros I have worked for two companies as a programmer in this software package under very different use cases. The fundamentals are the same even though one company made Nuclear Fuel and the other Flavors & Fragrances. "Out-of-the-Box" is the same for all customers and configured individually to the needs of the user. Cons Later versions of the software have removed some of the capabilities of the programmer and that can be a hard adjustment, but it is understood why these areas are locked down and free of custom configurations. Review Source NM Nikhitha M. Clinical Data Associate Information Technology and Services Used the software for: 6-12 months ### "One stop app for Quality management " February 8, 2023 5.0 Pros As an employee in Clinical data management field, I have seen every organization uses its own individual process in the data management so in order to understand my organization\`s standard procedures and it\`s templates, I find it very helpful. Cons There is nothing I can dislike about ETQ Reliance, I find it only helpful and I can even track my documents which I completed during my trainings and on what date and time, the version updates along with the dates is very helpful to improve the quality management. Review Source VR Verified Reviewer Ingeniero Construction Used the software for: 2+ years ### "Buen software QMS" March 27, 2023 5.0 Pros Es muy fácil de implementar. Es uno de los mejores que he probado. Cons A veces se pierde información a tiempo real. Review Source SM Stephanie M. Quality Systems Specialist Defense & Space Used the software for: 2+ years ### "Easy to customize" August 25, 2022 5.0 Pros The software is easy to customize to our business needs. Cons Nitpicks with familiar functionality disappearing with the latest version our company upgraded to. Review Source TL Tony L. SR BSA Medical Devices Used the software for: 2+ years ### "Great Quality Software, easy to use" February 8, 2023 5.0 ETQ Reliance has helped digitize our CAPA and NCMR Process Pros Easy to configure to specific business process. Cons Integrations can be hard to set up and you will most likely need help from an ETQ IC. Alternatives considered [SmartSolve](https://www.capterra.com/p/106668/SmartSolve/) Review Source SF Sarah F. Product Operations Administrator Consumer Services Used the software for: 1-2 years ### "Product Review" August 30, 2022 4.0 Easy system to learn, especially with daily use. It has helped immensely with document control. New features are being added regularly. Overall, great experience. Pros The document control module is used by our company and satisfied our business requirement which was to obtain ISO certification. For the most part, the module is quite customizable aside from a few things. The product is quite user friendly. Cons Sometimes it can be difficult to find appropriate learning material in the library offered but this has been communicated to customer support and they have taken this into account. Review Source KM Kathy M. I.T. Manager Automotive Used the software for: 2+ years ### "Our organization has been using this software since the year 2000. " May 2, 2018 5.0 Centralized document management control system and easy to interface with other systems. Pros I like the user GUI interface. The software is easy to use and all modules are the same interface. It's a clean interface when you log in to the system. It's also compliant for our international standard audits. Cons I don't like the frequency you need to reset your password on the Technical Support website. It would be nice if the password was good for at least a month. Review Source RA Roberta A. Global Manager of Quality and Food Safety Used the software for: 2+ years ### "EtQ has been a great asset in the management of data." March 5, 2018 5.0 Pros The flexibility in the platform is great. You can customize the software to fit your business needs. Cons IT support is crucial if you want to customize this product. Out of the box functionality can be performed by non IT personnel if properly trained. Review Source VR Verified Reviewer Head of Medical Devices Used the software for: 1-2 years ### "Die Software ist funktional, aber technisch veraltet. Der Service ist hingegen völlig unbrauchbar." July 20, 2025 2.0 Die Implementierung war qualitativ mangelhaft. Nach Projektabschluss versuchte man mehrfach, als kostenpflichtiger ‘Crash-Crew’-Support nachzulegen. Für eine einfache API-Erweiterung mit 54 Feldern wurden über 340 Stunden veranschlagt – inklusive eines ganzen Tages für das Einrichten eines simplen SharePoint-Ordners. Das wirkt wenig professionell. Der Projekterfolg war letztlich nur durch hohe Eigenleistung und mehrere Eskalationen möglich. Pros Out-of-the-box ist es funktional und in internen QM-Prozessen bewährt. Das DMS erfüllt die Grundanforderungen, allerdings ist die Gesamtlösung veraltet und wenig flexibel. Cons Die Lösung wirkt insgesamt sehr altmodisch und unflexibel. Der Service ist unprofessionell – es fehlt offensichtlich an erfahrenem Personal. Angebote müssen mehrfach nachgefordert werden, Liefertermine werden nicht eingehalten. Es gibt viele leere Versprechen, die tatsächliche Lieferung erfolgt erst nach mehreren Eskalationen und ist dann oft mangelhaft Switched from [MasterControl Quality Excellence](https://www.capterra.com/p/148577/MasterControl/) Alter der bestehender Software und globaler Einsatz Review Source Response from ETQ July 21, 2025 Thank you for sharing such a detailed and honest review. It’s clear that you invested significant time and effort into this project, and it’s frustrating when the support and service you receive don’t meet expectations. Your feedback highlights important areas for improvement, and we would like the opportunity to follow up with you directly. Your review is anonymous, so we kindly request that you contact Angela at aanderson@etq.com for further escalation. HH Haliee H. Technical Support Specialist I Machinery Used the software for: 2+ years ### "If you can pick something else, you should" April 14, 2025 2.0 Overall, I dread supporting our users with ETQ and I think it lacks critical quality of life features and organizations options. Pros There isn't a ton that I like about this system if I'm honest. My only upside would be that it can be accessed via the web? Cons It's not aesthetic, it is not intuitive to navigate, it has difficulty parsing documents with multiple attachments without flagging that there are duplicates and preventing it from happening to begin with. Review Source Response from ETQ July 21, 2025 Hi Hailee, Thank you for your honest feedback. We're sorry to hear the system hasn’t met your expectations. We continually strive to enhance usability, aesthetics, and document management. We'd appreciate the opportunity to connect directly and gain a deeper understanding of your experience, enabling us to address these issues more effectively. AD Adam D. Senior IT Specialist Chemicals Used the software for: 2+ years ### "ETQ Reliance is the best quality management system out there" November 20, 2025 5.0 The overall experience has been great and the Reliance team is excellent to work with when implementing new modules or changes that are needed Pros The customization for creating process workflows to meet our needs and the document management system are both elite Cons The thing I liked least about ETQ Reliance is the per license cost and the restrictions this provides our users Review Source PS Paul S. Quality and Regulatory Affairs Director Medical Devices Used the software for: 1-2 years ### "Two years in and still convinced it was the best option for us" December 12, 2024 5.0 Superb - happy with the choice and happy to see the results its delivering. Pros Easy to use All modules have the same feel Has improved efficiency and level of interaction of the QMS with the business Leading our digital transformation Cons The original training module was not suitable and the updated one has all of the functionality but implementing it with the document management module live has created a lot of extra work. Review Source AA Andy A. BMET Apprentice Hospital & Health Care Used the software for: 1-2 years ### "Document control with a bit to be desired" April 7, 2025 3.0 Overall, I have to use ETQ to keep up with compliance for my company. I'm usually never excited to use it, both because the content I'm reading isn't the most exhilarating, and because the site itself isn't the easiest to navigate. Pros ETQ Reliance offers a large library of company-related documents. Emails automatically get sent out when a new training is due. Cons The site is a bit difficult to navigate to find old documents I have read before. It would be nice if things were organized better to more easily find documents grouped by topic. The site also logs out automatically after just a few minutes of "inactivity", which are typically spent reading the documents. In order to read the documents, they must be downloaded and cannot be read directly on the site. Review Source PR Phil R. CRM and QMS Product Owner Biotechnology Used the software for: 2+ years ### "ETQ Reliance Customer Journey " October 25, 2024 4.0 Overall, I have found the platform to be reliable. The support and personal touch we have recieved from ETQ has been noteworty and responses are timely, which can be critical to avoid business disruptions when there is an issue. Finally, the recent customer conference was well-organized and time well spent, with interesting material presented, along with valuable training sessions, and ETQ swag as a nice bonus. It represented a great opportunity to connect with ETQ staff as well as other ETQ users, both during sessions and the outside activites provided by the organizers. Pros The flexibility of the platform--it is easy to align ETQ Reliance to our organization and business processes with the out of the box applications. Cons My only con is the disparity between CG and NXG. We are not likely to move from CG to NXG in the near (or possibilty even distant) future and it can be disappointing to see an appealing out-of-the-box feature not supported on CG. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.