# Page 2 | Octave Reliance Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Octave Reliance the right Document Control solution for you? Explore 56 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/172042/Quality-Management-Software/reviews --- Octave Reliance 4.5 (56) [View alternatives](https://www.capterra.com/p/172042/Quality-Management-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 25th, 2026 # Page 2 - Reviews of Octave Reliance ## Showing most helpful reviews Showing 26-50 of 56 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MP Marissa P. Quality Engineer II Medical Devices Used the software for: 2+ years ### "ETQ Review" October 2, 2024 4.0 Overall EtQ has been a good experience and easy to use. Pros ETQ has a portal that makes the different modules easy to access. Overall it is a pretty simple software to use and customize. Cons There are a lot of issues at first launches of new modules. Review Source WP Will P. Quality Assurance MET Lab Technician Automotive Used the software for: Less than 6 months ### "ETQ Reliance Can Help Organize and Store Your Documents" October 31, 2024 5.0 My overall experience has been good. It's helped replace a hard to navigate file folder system used on windows previously Pros Provides an easy place to store our controlled documents. Cons Sometimes hard to find correct keywords when searching for documents Review Source TG Tom G. Manager, Enterprise Manufacturing Solutions Architect Glass, Ceramics & Concrete Used the software for: 2+ years ### "Highly configurable QMS platform with dozens of built-in modules/applications" February 8, 2023 4.0 Pros \- I love how configurable the platform is and that we are able to import/migrate data from other systems into the platform. - Many of the OOB modules are very well designed and integrated, which helps create a holistic quality experience that complies with ISO-9001 requirements. - The "designer" experience is very robust and nearly limitless in capabilities, which has helped us use Reliance to replace multiple legacy applications, even when there was no similar OOB option available. - ETQ employees are passionate about the product and very customer centric. - Built-in support for "localization" (system-level language translations) is also a great feature. - The backend database structure is very well architected. - ETQ Academy has been a very welcome addition to the platform for our users to learn more about a OOB module without needing to schedule a formal demo with ETQ. - There have been a lot of leadership org changes at ETQ over the past year, and I'm happy with the current direction the company seems to be headed. Cons \- A lot of new users complain that the software not very intuitive to use and navigate. - License prices have increased a lot over the years and features that used to be included for free, now cost money (upgrades, SaaS environment clones, etc.). - The new Reliance "NXG" ("Next Generation") product poses a number of security concerns due to its multi-tenant hosting architecture. - No access to our data via SQL in NXG is a roadblock and we will not upgrade until there is a viable alternative to access our data that doesn't cost extra. - The "mobile" app experience is lacking in functionality (no support for Visibility Rules, no ability to "approve" a doc, etc.). - Built-in web services (APIs) are lacking and could use a refresh with more capabilities. - ETQ Insights is a reporting platform that should be included in the base platform, not a purchasable add-on. Review Source santhosh B. Software Developer Information Technology and Services Used the software for: 1-2 years ### ""Streamlining Quality Management with ETQ Reliance: A Comprehensive Review"" February 20, 2023 5.0 Pros From my experience using ETQ Reliance, I have found the software to be highly user-friendly, with a comprehensive set of features that have allowed me to easily manage various quality processes all in one platform. One of the aspects I appreciate most is the ability to customize workflows, which has enabled me to tailor the software to meet my organization's specific needs. The reporting and analytics capabilities have also been beneficial, allowing me to gain insights into our quality management processes and identify areas for improvement. Additionally, the customer support provided by ETQ has been excellent, with quick and helpful responses to any questions or issues I've encountered. Overall, I highly recommend ETQ Reliance for organizations looking for a powerful and customizable solution for quality management. Cons In my experience with ETQ Reliance, there were a few cons that I came across. I found the software to be quite expensive, and it required a significant investment from our organization. Additionally, while the customization features are excellent, it did take some time and effort to get the hang of them. Finally, I did notice some performance issues when dealing with large data volumes, which was a bit frustrating. Nonetheless, I still believe that ETQ Reliance is a robust and comprehensive solution for quality management, and I would recommend it to other organizations in need of such a system. Review Source VR Verified Reviewer Clinical Data Associate Hospital & Health Care Used the software for: 6-12 months ### "ETQ Reliance: Platform to make people learn " February 10, 2023 4.0 I am solving the business problems like adhering to company policies by just going to the ETQ Reliance QMS rather than waiting for someone to solve them. Thus, my business performance has increased, and I am being productive. Pros ETQ Reliance QMS helps us learn many processes like company policies, work instructions, and an employee's various roles and responsibilities. The upside of the ETQ Reliance QMS is it gives the notification of every update for a policy, work instruction and other documents. Cons The least helpful about ETQ Reliance QMS is sometimes it gives the work instructions in a different way which the company may use in another way. The downside for ETQ Reliance QMS is that the update can be mentioned rather than just re-assigning the whole document for training. It could also improve the document download. Review Source KL Katherine L. EtQ Reliance System Administrator Medical Devices Used the software for: 2+ years ### "The Benefits of EtQ Reliance" February 7, 2023 5.0 Overall Reliance is a great product, easy to use, and has been beneficial in harmonizing our many locations. Pros The best features of Reliance outside of the ease of use is the ability to configure it to your processes. You are not restricted to something out of the box that works for some and not for all. Cons Since moving to the cloud we have lost the ability to the database for real time information, for reporting and trouble shooting. Also, things we were able to do ourselves now are billable services such as cloning environments and dropping schemas. Switched from [MasterControl Quality Excellence](https://www.capterra.com/p/148577/MasterControl/) After a comparison of the product, Reliance offered more flexibility Review Source JW Joel W. Staff Solutions Architect Automotive Used the software for: 2+ years ### "5 Star History, Uncertain Future" September 8, 2022 4.0 Pros Historically, VERY customer focused organization, however each subsequent time they are aquired, this "pro" seems to degrade significantly. In fairness, seems pretty standard to lose customer focus when smaller companies continually get aquired. Older versions very flexible and easy to configure. Very fast to deploy and at an amazing value compared to competitors. Newer versions less so compared to original. Still much easier to do oneself than their competitor platforms, keeping costs in check if you have an in-house resource. Marketing team is fantastic. Customer Support is generally pretty good. Level 1 support seems to suffer from turnover / lack of experience, but leadership and intention is top notch. Academy (online user training) and customer forums are GREAT. Cons Currently going through what appears to be a philosophical pivot on their offering so the future roadmap is unclear to long time customers. Appears many new development choices are more focused on simplifying the product for the benefit of EtQ at expense of the customer and what they were originally sold. They appear to be pivoting away from flexibility as a core value by taking features away from customers. Older customers are not happy (bordering on angry), but newer customers will not know what they have lost and may be perfectly happy with the "new" value proposition. Alternatives considered [Intelex EHS Software](https://www.capterra.com/p/80803/EHS-Management-Software/)[Benchmark Gensuite EHS](https://www.capterra.com/p/150242/Gensuite/)[Enablon Risk Management](https://www.capterra.com/p/104834/Risk-Management-Software/) Reason for choosing Octave Reliance Flexibility to configure to our business needs. Platform allows us to design and deploy content MUCH faster and more efficiently than going through the traditional inhouse IT development process. Review Source CD Careena D. Quality Systems Specialist Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Easy to Learn and Use!" February 9, 2023 5.0 Overall, my experience with ETQ Reliance has been very positive. I'm looking forward to continuing to work with them. Pros This software is easy to learn and use, and I appreciate that they are always looking for ways to improve their product and services. I was new to quality systems and taking over the administrative role was daunting, but ETQ has made the transition as smooth as possible by offering educational tools and support to help guide me in my new position. Our company uses Reliance for Document Control, CAPAs, Waivers, Nonconforming Materials, Assets, Calibration and Maintenance, and Quality Records, and we are hoping to implement their Training Management module soon, in addition to other applications. The ability to integrate this software with other systems is also a bonus as we continue to improve our own internal processes. Cons ETQ is pushing to move to SAAS, and our company isn't quite ready to make the jump. I'm concerned that services and improvements for on-prem customers will start to lack as the focus moves more towards SAAS. Reason for choosing Octave Reliance Cost, ease of access, capability, opportunity for growth and improvement Review Source WF Waylon F. IT Programmer Chemicals Used the software for: 2+ years ### "Two Companies, One Guy" February 8, 2023 5.0 The software package as a whole is very versatile and when roadblocks are meant, the help desk (thru support and project cases) assist to find quick solutions. We recently discovered an issue in the upgrade patch we took on (v20a) and ETQ was quick to deliver a bug fix ahead of schedule (v23a). I also appreciate the flow of communication we receive from \[sensitive content hidden\] on webinars and upcoming events. The personal touch is not always seen from other companies. Pros I have worked for two companies as a programmer in this software package under very different use cases. The fundamentals are the same even though one company made Nuclear Fuel and the other Flavors & Fragrances. "Out-of-the-Box" is the same for all customers and configured individually to the needs of the user. Cons Later versions of the software have removed some of the capabilities of the programmer and that can be a hard adjustment, but it is understood why these areas are locked down and free of custom configurations. Review Source JH Jason H. QMS Administrator Hospital & Health Care Used the software for: 2+ years ### "Quality Driven System for Multi-Faceted Healthcare company" August 30, 2022 5.0 We have been able to solve the our issues with document control and managing complaints and CAPAs using ETQ. Pros The ability to connect records throughout the many modules allows for seamless availability of data during investigations and audits. Cons The use of the ETQ Academy to teach users is still limited but is always improving and providing new courses for users. The ETQ Community provides even the most basic users the full knowledge of all the ETQ user world which can help with the short comings in ETQ Academy. Alternatives considered [BPAQuality365](https://www.capterra.com/p/218955/BPAQuality365/)[AssurX](https://www.capterra.com/p/10010604/AssurX/)[MasterControl Quality Excellence](https://www.capterra.com/p/148577/MasterControl/) Reason for choosing Octave Reliance The functions within ETQ best fit our needs and the ability to custom the system ourselves. Switched from [Ideagen Quality Management](https://www.capterra.com/p/155354/Ideagen-Quality-Management/) Lack of Customization and price Review Source DR David R. SWQA - Process Engineer Medical Devices Used the software for: 2+ years ### "ETQ Reliance - Upgrade Nightmare from v17 to v2023" August 17, 2023 1.0 ETQ Reliance overall does provide a lot of features that are extremely useful for a Quality Management System overall. If we had no QMS and upgraded to this version it would be a vast improvement. There are many features, functions and modules that will help any company wanting to establish a QMS system. The support we received for this upgrade was dismal as we were told repeatedly "System Limitation". The worst thing about this whole episode is that it now takes 3 times as long to do the same task. Clearly productivity isn't one of their goals. If they hired Human Factors people with database management backgrounds they could probably have improved this latest product much better and been more easily received. Pros V17 - Pros - Allowed for large file names, could add documents easily and simple filters worked.V2023a - Logs you out sooner to prevent people from keeping a document locked for an extended period of time. You can now drag and drop documents for attachments and you can download multiple files at the same time. Saved Filters is a bit nicer. Cons ETQ Reliance v17 vs v2023. We were forced to v2023 and this newer version literally takes 3x longer to do the same simple tasks that we were able to do in V17. Text does not stay open and have to reopen it frequently.Attachment box is too big and you cant tell which items you are trying to delete if more than 10 items are listed.Tabs for Multiple ModulesColors are depressing and useless - previous version you could clear define what was was. Review Source CM Christopher M. QA Compliance Manager Medical Devices Used the software for: 2+ years ### "ETQ Reliance Review from Medical Device view" August 30, 2022 5.0 We are a Medical Device Manufacturer and we are in a highly controlled industry. The software is validated and we can make changes as we see fit to better match our unique needs. Pros The system does come out of the box with a lot of functionality and we did use a lot of it. The ability to customize to our unique needs was also beneficial. Cons The system currently uses ETQ Academy for most training but I would also like to have more of a textbook for each of the systems. Using the videos is to slow to find information and not specific enough. Users would like better methods of creating Ad Hoc reporting. The system is locked down for the basic users and they cannot make their own reports/views. Review Source VR Verified Reviewer VP Quality Mining & Metals Used the software for: 2+ years ### "ETQ Reliance" February 7, 2023 4.0 Pros Flexibility and configurability. The ability to distribute administration to local sites. Cons Lack of support and degraded speed after the recent upgrade. ETQ has said that it will focus resources on the cloud solution and just kinda maintain the on-prem solution. It is pushing on-prem customers to move to the cloud solution which however is TOO expensive. This has left on-prem customers in a quandary wondering about options. This could be reasons for the lack of ongoing and development support. Reason for choosing Octave Reliance Flexibility and configurability. Review Source NM Nikhitha M. Clinical Data Associate Information Technology and Services Used the software for: 6-12 months ### "One stop app for Quality management " February 8, 2023 5.0 Pros As an employee in Clinical data management field, I have seen every organization uses its own individual process in the data management so in order to understand my organization\`s standard procedures and it\`s templates, I find it very helpful. Cons There is nothing I can dislike about ETQ Reliance, I find it only helpful and I can even track my documents which I completed during my trainings and on what date and time, the version updates along with the dates is very helpful to improve the quality management. Review Source JC John C. Quality/Compliance Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Powerful software, customization more difficult" August 25, 2022 5.0 ETQ Reliance had been set up and working, partially for several years, but when it was upgraded from 2019 to 2020, some of the forms no longer worked. Use of the software decreased as others found the software difficult to customize. Attempts to correct this with assistance from ETQ has failed so far. Management is souring on the use of this software due to a decrease in technical support. Pros ETQ Reliance is focused on the requirements for pharmaceutical industry with FDA compliance, but can be customized for ISO 9001 compliance. There is an extensive library of training video for each of the modules, customization of layouts and forms, and for all administrative duties. Cons If you are not familiar with programming software, such as Basic, customizing the program can be a challenge. Though the software comes with preset forms, if modifications are needed, the task can be daunting. Alternatives considered [Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reason for choosing Octave Reliance QMS in one package with forms to meet the requirements of ISO 9001. Needed help since I was a one man team. Data collected was searchable and reports could be customized. Was able to start using it immediately with the premade forms. Review Source AW Andrea W. IMS Developer Mining & Metals Used the software for: 2+ years ### "Nucor Gallatin" February 9, 2023 4.0 Pros I like the flexibility of configuring this software. Cons Not a fan of some of the flexibility being taken away with NXG solutions. Reason for choosing Octave Reliance Flexible software that we had full control over. Switched from [OnBase](https://www.capterra.com/p/62208/OnBase/) Wanted a "one-stop shop". OnBase was used for Document Control, other systems were migrated from in-house built applications, or paper systems. Review Source SC Steve C. Quality Systems Manager Dairy Used the software for: 2+ years ### "ETQ Reliance is a Great Software for ensuring Food Safety Management System Compliance" September 20, 2022 5.0 Pros Some elements that I like most about the software are below: -It is easy to set up new users and they general grasp using ETQ as an end user fairly quickly -Change control of documents and materials is easily managed. -Office Integration with documents is easy to set up and reduces redundancy in updating revision numbers. Cons Some elements that are not my favorite in the software: -Username and passwords are not able to be saved for ease of login -When doing change requests, documents need to be downloaded and re-uploaded. It would be nice to hit save and have it automatically updated in the system. Review Source SM Stephanie M. Quality Systems Specialist Defense & Space Used the software for: 2+ years ### "Easy to customize" August 25, 2022 5.0 Pros The software is easy to customize to our business needs. Cons Nitpicks with familiar functionality disappearing with the latest version our company upgraded to. Review Source VR Verified Reviewer ETQ - Analyst/Application Developer Glass, Ceramics & Concrete Used the software for: 2+ years ### "ETQ Reliance review" February 8, 2023 5.0 Easy to get data from external database Pros this is user friendly and easy to write a python scripts Cons IDE coding capabilities like color schemas for function , methods and variables Review Source VR Verified Reviewer Senior Systems Analyst Chemicals Used the software for: 2+ years ### "Has been our core SHE platform and continue to grow the footprint." March 8, 2018 4.0 Pros Flexibility and able to configure to suit most of our requirements. Scaleable and able to easily extend functionality to fit all areas of our business. Cons The lack of a mobile presence up to this point has hindered further engagement, there has been some progress but still need some more refinement. Review Source VR Verified Reviewer Engineering Leadership Development Associate Mechanical or Industrial Engineering Used the software for: 2+ years ### "EtQ provides a great platform for document control needs." November 3, 2018 4.0 Pros It's totally configurable and compliant with regulations. Makes document retrieving during audits very easy. Cons It's a very good tool if people know how to use it. Most people don't understand its full functionality or how they should be using it based on their organization's requirements. Review Source BJ Bhavik J. Software Developer Financial Services Used the software for: 1-2 years ### "A Great Quality Management Software by ETQ" September 18, 2020 5.0 The overall experience using ETQ Quality Management Software is very satisfactory. The features are great, document control systems has been very helpful and the flexibility it provides has been awesome. Pros The thing I liked the most about ETQ was cloud storage and functionality. The ability to have a central repository for all the data is very helpful and increases efficiency. Also, the software is really easy to use and provides a great deal of flexibility. Cons The thing I liked the least about ETQ is the lack of reporting capabilities. Also, technical support hasn't been great. Review Source TL Tony L. SR BSA Medical Devices Used the software for: 2+ years ### "Great Quality Software, easy to use" February 8, 2023 5.0 ETQ Reliance has helped digitize our CAPA and NCMR Process Pros Easy to configure to specific business process. Cons Integrations can be hard to set up and you will most likely need help from an ETQ IC. Alternatives considered [SmartSolve](https://www.capterra.com/p/106668/SmartSolve/) Review Source JS Jennifer S. Quality Control Associate Retail Used the software for: 2+ years ### "Easy to use" August 12, 2019 5.0 Pros This software made receiving product, moving product, and finding errors much simpler than the old software we were using. A little confusing at first, but after a couple weeks of use it is very easy to navigate. Cons It took a few weeks to really learn the ins and outs of the software, how to navigate it, but glad we made the switch. Switched from [BlueCherry](https://www.capterra.com/p/2895/BlueCherry/) Company decision. Review Source SF Sarah F. Product Operations Administrator Consumer Services Used the software for: 1-2 years ### "Product Review" August 30, 2022 4.0 Easy system to learn, especially with daily use. It has helped immensely with document control. New features are being added regularly. Overall, great experience. Pros The document control module is used by our company and satisfied our business requirement which was to obtain ISO certification. For the most part, the module is quite customizable aside from a few things. The product is quite user friendly. Cons Sometimes it can be difficult to find appropriate learning material in the library offered but this has been communicated to customer support and they have taken this into account. Review Source Similar Products Featured ## Related categories [Quality Management](https://www.capterra.com/quality-management-software/)[Audit](https://www.capterra.com/audit-software/)[Supply Chain Management](https://www.capterra.com/supply-chain-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.