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Meevo

Meevo

4.4 (261)
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What is Meevo?

From appointment scheduling to online booking, self-pay, membership management, and more, Meevo spa software takes the struggle out of managing your spa, so you can stay focused on your clients. Add-on service prompts, robust reporting, and automated email marketing and social media campaigns enable your spa to keep your appointments filled and reach new heights. Save time, boost revenue, and simplify your day-to-day operations with Meevo.

Meevo Integrations

Manage your locations no matter where you go with seamless mobile and web experiences.
Dive deeper into your data with Meevo's Advanced Analytics
Dynamic, real-time worlds customized for any role.
Elevate your brand with custom email marketing and online reputation management tools.
Drive revenue with Meevo's secure, easy-to-use eGift card platform.

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How much is Meevo?

Starting From:
$139 Per Month
Pricing Model: Flat Rate
  • No free trial
  • No free version
Pricing Details (Provided by Vendor):
Meevo pricing plans are dependent on the number of users required. Pricing starts at $139/month for up to 5 users and scales as follows: 5 Professionals: $139/month for up to 5 users and 1,500 text messages. 10 Professionals: $179/month for up to 10 users and 2,500 text messages. 15 Professionals: $269/month for up to 15 users and 5,000 text messages. 25 Professionals: $419/month for up to 25 users and 7,500 text messages. Unlimited Professionals: $529/month for unlimited users and up to 10,000 text messages. Enterprise: Custom enterprise plans are available upon request.

Meevo Features

What solutions does Meevo provide?

Alternatives to Meevo

Meevo
Meevo

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$139/Per Month
Pricing Model:
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Overall Rating:

Ease of Use
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Customer Service
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Vagaro

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ZENOTI

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Pricing Model:
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Mangomint

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Pricing Model:
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Key user insights about Meevo

Based on of verified reviews collected between April, 2018 and March, 2024

Reporting

Based on 75 reviews
Users appreciate Meevo's reporting features, highlighting their helpfulness in goal setting and budgeting. They find the reports detailed and easy to access, which aids in making informed business decisions. However, some users express frustration over missing reports and the lack of ad hoc reporting capabilities, making it difficult to find specific information when needed.

Customer service

Based on 49 reviews

Reviewers consistently praise Meevo's customer service, noting the support team's knowledge and helpfulness. They find the customer support to be outstanding, with representatives who are patient and solution-oriented. Users also appreciate the ease of contacting customer service and the improvements in support availability over time.

Pros

  • More importantly, customer service is GREAT. When I need help, they are there to assist in a professional polite manner.

  • It is easy to learn and we love all the numbers it tracts. The inventory is nice to track on this software.

  • Ease of use is wonderful and ability to give each user different access is great. Visually it is easy to understand and lots of short cuts for booking at high speed.

  • Beautiful interface, very snappy performance. Extremely customizable and fantastic reporting capabilities.

Cons

  • There are also a few other reports that our owner is upset about losing. As well, I wish there were an app for the phones because reading the schedule through a mobile web page can be difficult.

  • The amount of time and stress the on boarding cost me was exhausting. Also, trying to sort out editing the actual system and not the ‘ghost’ training platform.

  • Some of the other service providers make mistakes while I’m not at work and I cannot edit them without doing a refund and changing it to the proper stylist.

  • The only complaint I have is just getting our payroll set up.

Most Recent Video User Review for Meevo

SEE ALL VIDEO REVIEWS
Video Review
Vendor ResponseBy Millennium Systems International on May 7, 2024

We’re glad to hear your team finds Meevo easy to use and the training options beneficial, Jessica!

Meevo Review: Meevo, Just Jump Right In!

5.0
Posted on April 3, 2024POSTED BY:

Jessica F.

Ops managerConsumer Services
Reviewer Source

Most Helpful Reviews for Meevo

Mary Beth K.
Small Business Support
Management Consulting, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 15, 2024

"Meevo is the Best Salon Software currently on the market. "

Overall: I have used Meevo with 3 different businesses. I have found it to be easy to use, answers to questions are easily found and support from Meevo is always good.

Pros: Covers all the bases for running an appointment based business. Training and set up are well done. Support is great. Meevo continues to improve itself. We have two businesses in one location and it keeps track of clients and appointments very well.

Cons: I don't have anything at this point. Meevo addresses concerns very well.

Vendor Response

By Millennium Systems International on October 23, 2024
We're thrilled that our software has been such a valuable asset to your businesses, Mary Beth. Your continued support over the years is much appreciated!
Abigail J.
Spa Manager
Hospitality, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
March 19, 2024

"Meevo changed my Business!"

Overall: I love using Meevo. I recommend it to anyone who is looking for a better booking software!

Pros: Meevo makes it super easy to book, checkout, and manage clients! Customer support is through the roof amazing! The amount of reports Meevo has, means I can see exactly how my business is doing. All their tools and features means I can effectively run my business without having to guess!

Cons: Meevo has a not so great online booking program. I get 3-5 calls a week with clients complaining about how not user friendly it is. I do wish there was a way to customize the online booking or at least make it look more aesthetically pleasing as well. Granted Meevo has been making beneficially changes to the online booking process and it is easier to use then before.

Alternatives Considered: Apple Pay and ZENOTI
Reasons for Choosing Meevo: I had worked with meevo previously as a regular user and loved its features. Meevo's recruiter was really helpful and had a lot of great info for us that other systems were not able to match.
Switched From: Vagaro
Reasons for Switching to Meevo: Vagaro kept loosing client info. It was not user friendly with our business size. It didn't have enough reports and overall was just not great.

Vendor Response

By Millennium Systems International on March 25, 2024
We're glad you find Meevo's reporting helpful in managing and growing your business, Abigail!
Michelle L.
Corporate Coordinator
Health, Wellness and Fitness, 1-10 employees
Used the software for: 1-2 years
Overall Rating
3.0
Ease of Use
2.0
Customer Service
2.0
Features
1.0
Value for Money
3.0
Likelihood to Recommend
3/10
Reviewer Source
Source: Capterra
June 17, 2019

"Meevo 2 - A Work in Progress"

Pros: - The software is fully internet based and didn't require specific equipment. - It promised better features from a franchise point of view

Cons: - We were one of the first companies on board and the regular updates and releases caused a lot of confusion and a lot of problems for us. The updates didn't come with details on what was changed or how. And if we had all our settings in place and those settings were involved in an update, everything was changed around (ie things that were "on" prior to the update, were turned "off" during the update). However we were never notified and had to find out what had changed when we ran into problems. This caused confusion not only for us, but for our franchisees and guests. - The reporting is flawed. We have spent hours upon hours on the phone with support, development, management, etc trying to help correct the reporting issues. To date we still don't have a sales or accounting report that we can rely on to provide accurate data. Everything requires a supporting report and/or manual calculations. - The support team is difficult to utilize as you aren't assigned a specific support contact therefore you're constantly explaining the same thing(s) over and over again when you call in to obtain a status, start a new support ticket, etc.

Switched From: Mindbody
Reasons for Switching to Meevo: Cost, along with the fact that we are a franchise and Meevo promised better functionality from the franchise side of things.
Paula P.
Spa and Fitness Director
Health, Wellness and Fitness, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 15, 2024

"So nice I had to use twice!"

Overall: I LOVE MEEVO! Everything about it from scheduling, to booking, to payroll, to reports are just amazing.

Pros: Honestly there is nothing that I don't love about Meevo! I used it at a previous facility I managed and it was a no brainer to bring in when we were looking for a new platform to use at my latest job.

Cons: That somehow clients often get confused when doing online booking and book multiple services for themselves when trying to book for a group. Then because we require a deposit for online booking it can be a challenge getting that deposit to apply to the correct appointment once the servicing guest has been corrected.

Alternatives Considered: Booker, Book4Time, ZENOTI, Club Automation and SpaSoft
Reasons for Choosing Meevo: Had the most options I was looking for and the best reporting. There are a few things I still need to create work-arounds for but many are on the docket for future implementation.
Switched From: Insight
Reasons for Switching to Meevo: Didn't like the platform, wasn't as easy to use, the reports were minimal, and the online booking was just meh.

Vendor Response

By Millennium Systems International on March 19, 2024
We're so happy to hear you love Meevo and it helps make scheduling, booking, and payroll easier for you!
Kelly M.
HR Staff Manager
Health, Wellness and Fitness, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 21, 2023

"Customizable software for our growing medical spa"

Overall: Excellent support and training for the entire staff. At any moment we can chat or call for assistance, as well as the incredible online resource Meevo “help” which I use almost daily for clarification. There are many webinars and o going trainings that also provide additional learning opportunities as we grow our knowledge of the system. We are very impressed overall and happy with our transition.

Pros: Bottom line, Meevo provides a fully customizable software that is dependable for the needs of our growing Medical spa and salon. As a 30 year old business that has changed for a salon to a high level spa, we needed a dependable and intelligent booking and reporting system that would give us everything and more. Meevo has some quirks, but overall our transition and training was smooth and seamless with a few exceptions.

Cons: Transitioning from our past software (Phorest), we lost all guest service history. This has been a challenge, however six months into our transition we have adapted. Gift cards also became a large concern as many transferred under “anonymous” instead of the guest name, causing us to have to rely on stored PDF form to look up many that are not located easily under guest profiles.

Reasons for Choosing Meevo: We were Salon Biz users for over 10 years. Once they required a transition into their new “Central” integration, there were so many ongoing issues we were forced to work with something new. Phorest was their first Transition out of Salon Biz Central.
Switched From: Phorest
Reasons for Switching to Meevo: The software was very basic and did not provide enough confidence and security in booking appointments. Their check out process is very confusing as well and led to many mistakes.

Vendor Response

By Millennium Systems International on June 23, 2023
We love hearing that you've enjoyed using Meevo to help you grow your spa, Kelly! Make sure to check out the Meevo Academy for future webinars, interactive courses, and more!