Who Uses This Software?
Foodservice and CPG retail manufacturing companies.
Average Ratings
5 Reviews-
Overall
-
Ease of Use
-
Customer Service
Product Details
-
Starting PriceNot provided by vendor
-
Free DemoYes , get a free demo
-
DeploymentCloud, SaaS, Web
-
TrainingDocumentation
Webinars
In Person
-
SupportOnline
Business Hours
Vendor Details
- Blacksmith Applications
- blacksmithapplications.com
- Founded 2000
- United States
About FORGE
FORGE is a trade promotion software solution specifically for foodservice and CPG retail manufacturers. FORGE enables program creation and claim settlement, and boasts powerful analytical capabilities. Our customer list includes organizations such as General Mills, Unilever Food Solutions, Conagra Brands, The KraftHeinz Company and more. Contact us for a demo today!
FORGE Features
- Analytics / ROI Tracking
- Approval Workflow
- Budgeting & Forecasting
- Claims Management
- Competitor Analysis
- Compliance Management
- Customer Management
- Discount Management
- Pricing Optimization
- Promotion Calendar
- Settlement Management
- Trade Agreement Management
Forge is an essential part of my day to day work.
Forge allows me to have better insight to our trade spend
NotLikely Extremely
Likely
Pros: - The product is easy to teach and understand for new users.
- We have great customer support from the Blacksmith Team.
- Blacksmith has an awesome community of users that help keep the tool innovative and fresh.
- It helps me perform my job daily!
Cons: - Can run slowly on some instances, but if there is ever a complete outage, the Blacksmith team has it fixed very quickly and efficiently.
Overall my experience has been good.
NotLikely Extremely
Likely
Pros: It is user friendly for me because I have used it from the beginning but new users struggle with it.
Cons: It seems upgrades that have been done for other manufacturers can create issues for our company that we are unaware of until something isn't working
Overall: It helps me to perform my daily job duties
Our Trade Settlement Team is in Blacksmith Forge & Analytics tools every working business day.
Pros: - The Blacksmith team are experts in Food Service industry,
- In the forefront of the direction of Food Service Trade.
- Forge System is very intuitive and can be customized to meet our business needs, and provides ability to evolve along with Food Service Industry.
- We are currently reviewing upgrading to the newest version in 2018.
- Continuously adding system efficiencies into system or process to account complexities that we are faced with
- Network of Blacksmith customers
- Bi Annual Blacksmith meetings
Blacksmith Forge is essential to everyday operations as a Foodservice CPG.
NotLikely Extremely
Likely
Pros: + The product is intuitive and can be customized to meet our business needs.
+ Our Blacksmith Business partners are CPG experts and are forward thinking.
+ Customer service agent provides us with tremendous support and demonstrate a clear understanding of the current (and future) landscape of our Industry.
+ We recently rolled out the program for our business managers.
Cons: - Data configurations can be complex, but there is always a Blacksmith employee to address any questions that we may have. I do not feel there are actual cons with Forge.
Overall: Roll out to our business managers to take a closer look at their trade spend.
Pros: - The tool is very user friendly.
- Customer Support is top notch whenever we are experiencing any difficulties or have any questions.
- The Blacksmith team is always willing to help with any system efficiencies to enhance our day to day work.
- Being able to network with other Blacksmith users within the industry helps us learn other ways we can utilize this tool across our Foodservice team.
Cons: - We experience a few system outages but the team is quick to work on it and fix the issue.
- System does run slow every now and then.