--- title: "Pirsonal Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Pirsonal the right Video Making solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/172218/Pirsonal/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Pirsonal 4.8 (16) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Pirsonal Ease of use 4.7 Customer Service 5.0 ## Showing most helpful reviews Showing 1-16 of 16 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Communications Manager Used the software for: 1-3 years ### "Pirsonal changed how we make and use videos! " April 26, 2023 5.0 Overall experience was extremely positive. They gave us ideas on how certain videos can work for our projects and goals. We were able to turn projects extremely quickly, and they provided professional support. The videos were very high quality and were able to be displayed internally even in our own websites which gave us so much flexibility. Pros I love \[sensitive content hidden\]! His team and his leadership made sure our work was the best it could be. Incredible support. It was really great to be able to make unique videos for each of our constituents. It strengthened our projects and really brought our work to the next level. Cons Nothing--it is a very straight-forward product. And if we had any worries, Pirsonal's team was on it quickly. They have live chat support and our emails were responded to within 12 hours. It was great knowing there was a team helping us in our projects. Review Source VR Verified Reviewer Assistant Marketing Manager Used the software for: 3-5 years ### "Highly recommended software for video personalization " December 3, 2022 5.0 Using this software for more than 2 years, created more than 100 personalized videos for more than 100,000 users. It's a great tool with great after sales support. Pros 1) User friendly interface to create personalized videos at scale. 2) Easy API integration with any existing app. 3) Supportive customer service team. Almost available everytime. Cons Creating a one time templates using the editor can be further improved. Review Source R Reviewer Client Services Used the software for: Less than 1 year ### "Strong product, but stronger service" September 5, 2024 5.0 It was great overall, would recommend and will work with again. Pros They work with you to understand project needs...they have a great platform but don't just let you hang out to dry and figure it out yourself, they are with you every step of the way. Cons Nothing I didn't like about them...only thing I had to explain a few times was the goals of our client being slightly different than the norm. Not that it's a bad thing, but just took a little time for them to understand. Review Source R Reviewer Online sales specialist Used the software for: Less than 1 year ### "Best personalized video editing software at the moment" October 4, 2022 5.0 Pros What we like most about the software and we give it a 10/10 is the support that Josias and the team are offering. I would recommend the software to anyone that needs to create personalized videos. Cons Pirsonal editor still needs a bit of work but you can do basically everything with their amazing support. Review Source R Reviewer Lead Account Manager Used the software for: Less than 1 year ### "Amazing service, incredible end result" December 6, 2022 5.0 Pros The team made it SO easy and were super accommodating with timing, adjustments, and very communicative. Cons I had a positive experience and since we did a custom template, I have no complaints about the software Review Source R Reviewer Online Sales Development Manager Used the software for: Less than 1 year ### "Extra good customer service" January 23, 2023 5.0 Pros Pirsonal videos are easy to prepare and process. API's integration are smooth and quick. If you are stuck with some technical issues the customer support team is always fast responsive. Cons Actually nothing special. Very good value for the price compared to other providers that we were looking. Review Source R Reviewer Commercial Director Used the software for: Less than 1 year ### "Great Team and Great Product" October 20, 2020 5.0 We really enjoy using Pirsonal. Personalised Videos are the way forward and we are glad we have partnered with leaders in the space Pros It does exactly what it says. It is easy to use. \[SENSITIVE CONTENT HIDDEN\] and the team is really responsive to any questions that we have. Cons Some features do need technical expertise, this is expected for what the product does so it is more of a user knowledge gap than a drawback of the product. Review Source R Reviewer General Coordinator Used the software for: Less than 1 year ### "Excellent resource " October 15, 2020 5.0 They take their work very seriously and have shown me that they want to improve our image with our users or clients. Pros I'm not an expert, but it is really easy to use. Cons I'm not sure if it is easy the integration with other apps. Review Source R Reviewer Awesome job! Used the software for: Less than 1 year ### "Awesome job!! " October 15, 2020 5.0 Great service and friendly people from team Pros Team behind is perfect, great people, specially \[SENSITIVE CONTENT HIDDEN\], who has many good ideas and listen to you on every comment and guide you during the way on every step forward :) Cons Nothing, all the works are good and let us increase the potential of our digitalization! Review Source R Reviewer President Used the software for: I used a free trial ### "Pirsonalized moments!" October 19, 2020 4.0 AMAZING TEAM, EXCELLENT SERVICE! Pros is a software, useful, simple and effective necessary to personalize your message and be able to reach your target audience Cons not having known it before and unfortunately people still do not understand the usefulness of this type of technological tools, which favor brand development and implement the message in the minds of your customers. Review Source R Reviewer Marketing y Comunicación Used the software for: Less than 1 year ### "Genial complemento para la venta cruzada" October 8, 2020 5.0 En términos generales, no podría estar más satisfecho con esta herramienta, destacando mucho la atención personal de su equipo. Pros Tengo que destacar las grandes posibilidades de personalización de esta herramienta, que permite estrechar lazos con el cliente, ayudando a fidelizarlo. Cons Si tuviera que buscar un 'pero', sería que si no lo integras con tus sistemas, el sistema de envío a cliente es algo engorroso. Review Source R Reviewer Responsable de Operaciones Used the software for: 3-5 years ### "Recomiendo Pirsonal para proyectos de generación masiva de vídeos personalizados." December 23, 2022 4.0 Actualmente nos aporta una solución de generación de vídeos de forma masiva y la automatización conectada con diferentes APIs de datos que actualmente no podría cubrir otro proveedor. Pros Me gusta la facilidad de uso, la autogestión, la rapidez con la que podemos crear proyectos y el contacto con soporte. Cons Hecho en falta una mejora en cuanto a las posibilidades de animación de los vídeos. Review Source R Reviewer Gestor proyectos Used the software for: 3-5 years ### "Creación de video automatizado" November 16, 2022 4.0 La experiencia en general es muy buena y siempre están dispuestos a ayudar , a nuestra disposición. Nuestra relación siempre ha sido excelente, gran calidad de equipo humano y muy buen soporte técnico. Pros Basicamente trabajamos con Pirsonal desde los inicios y tenemos una relación de partner con ellos por lo que trabajamos de manera automatizada y los resultados siempre han sido muy buenos en cuando a resultados de productos y relación con ellos. Cons Las necesidades que nos suelen surgir son de tema de securización en el visionado del vídeo y quiza en el filtrado de busqueda de vídeos. Review Source R Reviewer Responsable de proyectos Used the software for: I used a free trial ### "Experiencia muy positiva con Pirsonal" November 19, 2020 5.0 Una experiencia muy satisfactoria, y recomendaría el producto a otras organizaciones como la nuestra. Pros Lo más ventajoso: lograr acceder de manera individual al cliente final, con un mensaje personalizado, directo y una "call to action" con gran impacto Cons Me resultó especialmente laborioso preparar el excel con las direcciones de mail, pero el motivo fue externo a la colaboración con Pirsonal. Si la lista de contactos está preparada con antelación, el desarrollo del proceso es rápido y sencillo. Review Source R Reviewer Desarrollador Used the software for: Less than 1 year ### "Un producto de alta calidad" February 17, 2023 5.0 Pros La facilidad de implementar videos con variedad de funciones Cons Mejorar el editor de video, tal vez un poco más intuitivo Review Source R Reviewer Web Developer Used the software for: Less than 1 year ### "Una experiencia muy satisfactoria." January 18, 2021 4.0 Usar Pirsonal fue un experiencia satisfactoria , cumplio con los objetivos de mi proyecto y el trato de servicio a cliente fue excepcional. Pros Te permite crear diferentes cientos de videos customizados de una forma facil y rapida. Integración fácil a más de 2000+ apps mediante zapier. Y sobre todo el servicio al al cliente es excelente. Cons Tienes que leer la documentación antes de empezar a customizar todo. Pero es normal como en cualquier otro API que comiences a usar por primera vez. 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