--- title: "inCust Platform Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about inCust Platform Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/172240/inCust/" page_type: "product" language: "en" --- # inCust Platform Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) inCust Platform ## What is inCust Platform? inCust Coupons and Certificates gives you the powerful instruments for both in-business activities and cross-business marketing. With this solution, you can provide incentives to your customers and prospects in a handy, accountable way. Use certificates to reward people with free benefits. Use coupons to provide discounts that depend on various conditions. Implement gift certificates or lotteries using gift sets. Coupon exchange lets you coordinate coupon distribution with other businesses ## What is inCust Platform used for? [Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/)[Customer Loyalty](https://www.capterra.com/customer-loyalty-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £15 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for inCust Platform?[Manage this product listing](https://www.g2.com/products/incust-platform/claim_requests/new?auto=true) ## inCust Platform Overview Updated September 2026 AI summary inCust Platform supports organizations of all sizes in managing customer relationships, engagement, and loyalty initiatives through a unified CRM solution. Covering CRM, customer loyalty, engagement, and point of sale needs, it offers features such as segmentation, campaign management, rewards, loyalty cards, referral tracking, and sales reporting. The platform is accessible via web, desktop, and mobile devices. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### inCust Platform 5.0 (1) VS. [4.8 (546)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting Price £15 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.9 (1) Value For Money 5.0 (1) Value For Money 4.8 (1) Customer Service 5.0 (1) Customer Service 4.7 (1) ## inCust Platform alternatives Highest Rated [4.9 (257)](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.4 (243)](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (267)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.8 (188)](https://www.capterra.com/p/76636/RetailEdge/reviews/) Starting price $495.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars ## FAQs about inCust Platform Overview ### What company size and specific industries is inCust Platform built for? inCust Platform is designed for mass-market businesses of all sizes, including retailers, cafes and restaurants, mass service providers, entertainment and recreational businesses, hotels, gas stations, banks, and telecom companies. It fits organizations that serve large customer volumes across consumer-facing industries. Features and Usability ### What are the key features of inCust Platform? inCust Platform offers CRM, customer database management, personalization, and rewards as its core features. It also includes loyalty program and loyalty cards, campaign management, segmentation, referral tracking, reporting and analytics, payment processing, and multi-channel marketing for customer engagement and sales operations. Getting Started and Support ### What training and onboarding options does inCust Platform offer? inCust Platform provides in-person training, live online sessions, webinars, and documentation for teams getting started. In-person training supports face-to-face instruction, live online sessions allow guided remote learning, webinars cover shared training topics, and documentation offers written reference materials for self-paced review. Getting Started and Support ### What customer support options does inCust Platform offer? inCust Platform provides 24/7 live rep support and chat. No reviewer feedback is available here to judge response times, helpfulness, or common support frustrations, so the listed channels are the only confirmed details about customer support. ## Features AI summary Based on 1,860 CRM reviews Capterra reviewers highlight these as the features buyers care about most when choosing customer loyalty software: - **Loyalty Program** (**45%** of reviewers rated this feature as critical) - **Rewards Management** (**39%**) - **Third-Party Integrations** (**49%**) inCust Platform includes **Loyalty Program** and **Rewards Management**, so businesses can run retention campaigns and manage incentives for repeat customers in one system. However, it does not offer **Third-Party Integrations**. Instead, it provides other highly rated capabilities, including **Gift Card Management** (**39%**), **Loyalty Cards** (**34%**), and **Member Portal** (**31%**), helping businesses encourage repeat purchases, give customers easier access to loyalty benefits, and build stronger long-term customer relationships. Activity Tracking Track and document all activities across devices, networks, and other systems Barcode/Ticket Scanning Scan barcodes to ensure accurate pricing and label tracking Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Churn Management Identify customers at risk of migration and activate strategies to retain them Commission Management Tracking, calculating, and paying commissions and earnings to employees Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat inCust Platform 33 features ### All Features - Activity Tracking: Track and document all activities across devices, networks, and other systems - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Churn Management: Identify customers at risk of migration and activate strategies to retain them - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Signature: Digitally sign online documents - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Gamification: Games or game-like elements to track progress and reward accomplishments - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Loyalty Cards: Manage loyalty cards that hold rewards and promotions to incentivize customers to return - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Member Portal: Online gateway through which members can access/update personal information - Membership Management: Database of members to track personal information of individuals and families - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Location: Manage and support multiple locations - Ordering Automation: Automate order processes to improve operational efficiency in fulfillment, shipping, and more - Payment Processing: Accept, record, and reconcile financial transactions - Personalization: Adjust communications based on previous interactions or personal preferences - Referral Tracking: Log and store the source of contacts/leads - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Restaurant POS: Use the built-in point of sale or POS integration to streamline administrative and accounting operations across restaurants - Retail POS: For retailers - Returns Management: Track and facilitate returns of products sold - Rewards: Provide rewards, monetary or non-monetary, based on incentive programs - Rewards Management: Strategize and implement rewards for returning customers, employees and other members - Sales Reports: Reports specific to sales analysis for trends and strategies - Segmentation: Group leads or contacts based on their specific characteristics --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Basic £15.00 Per User,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Marina R. Head of sales Oil & Energy ### "Automated fuel dispensing and self-refueling for drivers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 24, 2021 Fast fuel dispensing automation, self-refueling for drivers, tools for digital fuel cards, easy to set up and integrate, ability to create an application, fair cost Pros inCust Fuel and Energy gives the opportunity to make a huge transformation of the fuel stations. It allowed us to launch digital fuel cards, set high-performing controllers for fuel pumps and automated fuel dispensing at all our stations. Another great advantage is self-refueling for drivers via the app or QR code (without leaving the car or assistant help). Corporate accounts are also available. Furthermore, we have set prepaid fuel and money accounts (with bonus points system) and a loyalty program via phone number. Cons Had some issues with understanding the interface, but all were timely addressed by my manager. Reasons for choosing inCust Platform High-quality product with a great customer-focused approach Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.