--- title: "Carestream Dental Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Carestream Dental Software - reviews, pricing plans, popular comparisons to other Dental products and more." source_url: "https://www.capterra.com/p/172266/CS-3D-Imaging-Software/" page_type: "product" language: "en" --- # Carestream Dental Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Carestream Dental ## What is Carestream Dental? Carestream Dental is committed to providing the software, the technology, the data, the analytics and the expertise to connect practices, patients and partners like never before. In this pursuit, we focus on providing the most intuitive practice management software, the latest in high-quality scanning technology, the smartest chairside systems, incredibly accurate imaging software and the data intelligence that helps continually refine patient outcomes. ## What is Carestream Dental used for? [Dental](https://www.capterra.com/dental-software/)[Dental Imaging](https://www.capterra.com/dental-imaging-software/) Top alternative Featured Overall rating Based on 78 user reviews Reviews sentiment Positive 42% Neutral 12% Negative 46% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Carestream Dental?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.carestreamdental.com/&name=Carestream Dental) ## Carestream Dental Overview Updated August 2026 AI summary Carestream Dental offers cloud-based and Windows solutions for small businesses needing dental practice management, certified EHR, and imaging tools. It integrates appointment management, charting, imaging—including 2D and 3D capabilities—treatment planning, and medical billing. Notable for its patient record management and customizable reports, it also provides e-prescribing and HIPAA compliance to support administrative and clinical workflows. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Carestream Dental 2.8 (78) VS. [4.4 (285)](https://www.capterra.com/p/98688/Curve-Dental-Hero/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.0 (78) Ease Of Use 4.4 (217) Value For Money 2.5 (66) Value For Money 4.3 (203) Customer Service 2.7 (72) Customer Service 4.5 (211) ## Carestream Dental alternatives Highest Rated [4.5 (118)](https://www.capterra.com/p/35009/Denticon/reviews/) Starting price $750.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.3 (498)](https://www.capterra.com/p/110018/rxnt/reviews/) Starting price $32.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.4 (371)](https://www.capterra.com/p/124590/EMA/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (153)](https://www.capterra.com/p/120340/ChARM-EHR/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/172266/CS-3D-Imaging-Software/alternatives/) ## FAQs about Carestream Dental Overview ### Which roles and teams benefit most from Carestream Dental? Carestream Dental is most used by dentists, hygienists, and practice owners who need clinical charting, imaging, treatment planning, and patient record access in one system. Office managers, patient coordinators, and business staff benefit from scheduling, billing, insurance processing, and front-office workflow management that keeps dental practices organized and efficient. Answer based on 77 reviews Overview ### What company size and industries is Carestream Dental built for? Carestream Dental is built mainly for small dental practices, with 97% of reviewers from small businesses and 56% from Medical Practice. It serves single- and multi-location, single- and multiple-doctor offices, with additional use in Hospital & Health Care at 23% and Health, Wellness and Fitness at 15%, primarily for dental use. Answer based on 78 reviews Features and Usability ### What are the key features of Carestream Dental? Carestream Dental includes core dental imaging and practice management features, with 2D drawing, 3D imaging, image enhancement, and imaging and X-rays standing out as key differentiators. It also offers patient scheduling, charting, treatment planning, patient notes, and customizable reports, plus alerts/notifications for account and appointment follow-up. Answer based on 43 reviews Limitations ### Does Carestream Dental have a lot of bugs or technical issues? Carestream Dental shows recurring stability and support concerns for many practices, especially around crashes, freezes, and update-related problems. Dental offices mention database errors, slow performance, hardware or integration issues, and long troubleshooting cycles, though some teams report only occasional glitches that get fixed after initial setup. Answer based on 20 reviews Integrations ### Which third-party tools and platforms does Carestream Dental integrate with? Carestream Dental integrates with 2 third-party communication tools: Weave and Solutionreach. These integrations support patient appointment confirmations by text message and patient scheduling communications, making them the only named third-party platforms identified in the provided data. Answer based on 8 reviews Getting Started and Support ### How easy is it to onboard and train a team on Carestream Dental? Carestream Dental offers in-person training, live online sessions, webinars, and documentation. Reviewers say front-desk and clinical staff often learn daily tasks quickly and can train teammates easily, while nontechnical users and admins may need more time for reports, setup, and advanced workflows. Some users also report inconsistent follow-up and uneven training quality. Answer based on 16 reviews Getting Started and Support ### What customer support options does Carestream Dental offer, and how do users rate the experience? Carestream Dental offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users report mixed experiences: some describe fast, helpful guidance and effective remote troubleshooting, while many cite long hold times, repeated transfers, slow escalation, dropped chats, and inconsistent follow-up that can delay issue resolution. Answer based on 43 reviews Features and Usability ### Is Carestream Dental easy to use? Carestream Dental feels easy to use for many dental offices, especially after initial setup and training. Front desk teams and clinical staff often find scheduling, charting, and image tasks straightforward, but some practices describe the interface as dated, multi-step, and harder to configure or troubleshoot than expected. Answer based on 33 reviews Features and Usability ### How well does Carestream Dental handle dental imaging? Carestream Dental delivers clear dental images and supports common imaging workflows, which many dentists and hygienists value for diagnosis and treatment planning. Practices often like the image quality, sensors, and 3D capabilities, but some offices run into slow scans, freezes, weak integrations, and support problems that affect daily imaging work. Answer based on 24 reviews ## Features AI summary Based on 1,624 Dental reviews Capterra reviewers point to these as the top priorities when choosing dental software: - **Patient Records Management** (**56%** of reviewers rated this feature as critical) - **Treatment Planning** (**53%**) - **Appointment Management** (**58%**) Carestream Dental supports all three features that reviewers rank highest: Patient Records Management, Treatment Planning, and Appointment Management. Together, these capabilities help dental practices keep patient information organized, map out care clearly, and manage scheduling efficiently, allowing teams to improve daily workflows and deliver more consistent patient care. Patient Records Management 2.9 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Treatment Planning 2.3 (10) 60.00% of 10 reviewers that rated this feature as important or highly important Create treatment plans that document interventions and outcomes to track patient progress Appointment Management 3.1 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Confirmations/Reminders 2.8 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Claims Management 2.9 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies Charting 2.4 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Carestream Dental 71 features ### All Features - 2D Drawing: Drawing and modeling designs within 2D flat dimensions - 3D Imaging: Representation of any object in 3D - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Annotations: Highlight content and/or make notations about parts of content - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Backup: Data is backed up automatically to prevent data loss - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Client Management: Manage contact details and communication with clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Collection: Process of gathering, measuring, and analyzing accurate data - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Dental Practice Management: Managing day-to-day operations of dental practices such as scheduling appointments, generating reports, and more. - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - E-Prescribing: Transmit prescriptions to pharmacies electronically - Electronic Payments: Electronically collect payments for goods or services - Email Reminders: Reminders sent via email - EMR/EHR: Create and securely store digital patient records - For Dental Practices: Intended to be used by dental practices - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Image Analysis: Evaluating and identifying the fundamental components in an image for extracting medical information. - Image Enhancement: Adjusts digital images so that the results are more suitable for display or further image analysis. - Imaging and X-rays: Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes - Live Chat: Ability to chat online in real time - Medical Billing: Manage billing and payments for a healthcare provider - Multi-Location: Manage and support multiple locations - Onsite Registration: In-person, onsite registration - Orthodontic Charting: Electronic orthodontic records of patients created and stored digitally - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Processing: Accept, record, and reconcile financial transactions - Periodontal Charting: A chart utilized by dental care professional to write and record oral and periodontal health or disease - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Records Management: Ability to record, store, update, and retrieve information - Referral Tracking: Log and store the source of contacts/leads - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Video Support: Supports various video file formats - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons --- Get Advice We can help you find the software with the features you need. Features 2.9 (78) 2.9 Based on 78 reviews ## Pricing Value for money 2.5 (66) ### Starting price Free trial available Value for money 2.5 (66) 2.5 Based on 66 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.7 (72) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.7 (72) 2.7 Based on 72 reviews ## User reviews Overall rating 2.8 Based on 78 reviews Filter by rating 5(20) 4(13) 3(9) 2(6) 1(30) Mentioned topic Sorted by most recent BR Brooke R. Dentist Medical Practice ### "Use ANYONE else, don’t use CareStream" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 3, 2025 Pros We used their service for 30 years. When it came time to upgrade software they charged for us 2.5 years and refused to cancel our agreement because “we didn’t give enough notice”, when we tried to call multiple times to cancel no one picked up and then the people we talked to were either fired or quit. The absolute worst customer service I have ever experienced. Cons We used their service for 30 years. When it came time to upgrade software to another system, they charged us for an extra 1.5 years even though we were already integrated with the new software and weren’t using it anymore. They refused to cancel our agreement because “we didn’t give enough notice”, when we tried to call multiple times to cancel no one picked up and then the people we talked to were either fired or quit before our issue was resolved. The absolute worst customer service I have ever experienced. Their software is really dated too. Alternatives considered [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Reasons for choosing Carestream Dental The previous doctor used this service. We did not select it. But it was so horrible, we were constantly having problems with the software until we finally switched to dentrix. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SR Srinivas R. Business owner Hospital & Health Care ### "Don’t buy Carestream 3D " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 2, 2025 Bad is a very mild word . If there was minus stars , I would go for minus 5 . It’s amazing how they can get away with this kind of service and product in the USA . You may be luck if you get connected to tech support in Romania Pros Nothing is good about this software or the company , the product is a lemon .Afrer sales service is zero . Cons Horrible 3 D software , bad vendors like Benco peddle it and don’t care if you lost 50,000 $. Don’t make the mistake of buying this machine Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JL John L. dentist Medical Practice ### "Carestream Review" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 21, 2025 This information of how Carestream stands behind their warranties and how they provide service to their customers isn’t necessarily going to be your experience; these are just the experiences I have had dealing with Carestream. Also, some of the x-ray units they sell must be better than the units I’ve purchased or the company wouldn’t still be in business. However the company’s attitude and service illustrated in my experiences should be a warning to potential new customers. I purchased about 1 year ago one 8100 CBCT machine and two 2400 handheld x-ray units. When we were doing installation for the 8100 unit, they gave us incomplete information regarding the space needed for the units, and inaccurate information regarding their wiring needs. They should be able to tell their customers what the space and electrical requirements of their units are – they couldn’t – or – they did and it was wrong. Their training is all online, with no in person training. Training consisted of hearing Carestream talk but as we were unable to visually see any machine or pictures of machines during the training when it was complete we didn’t even know how to turn the machine on; it was totally worthless. Some of these units don’t need much training but do need some and that is not there. Regarding the quality of their product, the two 2400 machines died four times during the first year, could not be repaired and needed to be replaced. Durability and quality are nonexistent. Regarding their 1 year warranty, they begin the warranty period when they shipped the units out before we had a working unit, so when our units died again within one year from when we had working units they wouldn’t cover anything. Their one year warranty was less than one year, and when their units died within that time period they said they wouldn’t replace, couldn’t repair, and knew of no one who could repair the units. Assume their warranty is nonexistent on a practical basis. One last item, when we phone Carestream for help or with any questions we are generally unable to reach any person so can just leave a message. They do return the call but take two weeks to return the call whether we call their main office or our “local” representative. Phone support is poor. While you may be evaluating dental or medical x-ray units other than the specific ones I purchased, the attitudes and service of the Carestream company are still there whatever particular unit you are considering. Pros Initially customer service reputation - why I purchased from Carestream. Then they fired their customer reps right after I purchased products and went all online. Also price was reasonable. Cons Poor quality 2 machines died 4 times in 1st year. Inaccurate info given for space & electrical needs complicating installation. Take 2 weeks to answer phone calls. Warranty started when shipped but before we had a working unit so when unit died within 1 year of having unit that worked warranty not honored. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HA Husein A. Dentist Medical Practice ### "Be Warned and stay away!" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 18, 2024 Poor, also be warned of their false "warranty." It's not really a warranty and you have to pay several hundreds to thousands of dollars if something does happen to your sensor or equipment. The imaging is okay at best and support is non-existent and when you finally do get someone, they are the most rudest people on earth. Pros Hardware is good and decent. Comparative to other quality products such as Dexis sensor, Jazz sensor, etc. Cons Don't expect ANY customer support when you need it. Expect to wait HOURS and HOURS on hold to be told you've been transferred to the wrong department. They don't call you back. The software is also not super intuitive and requires expert help if you change any hardware or update any hardware, as stated above, you won't find help very easily. They're all onboard and helpful at the sales pitch, but don't fall for them and expect they'll help you once you dot your i's and cross those t's. Be warned! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JK Julie K. Treatment coordinator Medical Practice ### "This is a pretty good product. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 11, 2024 Good customer service. Worked all of the time. Pros It was really easy to navigate and made sense. Cons It was kinda old looking and didn’t seem to keep up with the times. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SW Scott W. Surgeon Health, Wellness and Fitness ### "WinOMS. Great software, NO SUPPORT" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 November 26, 2024 Pros The power of the WinOMS system for a whole office EMR. Cons They are driving all of their customer support questions to either email or Chat. And the Chat is first with a virtual agent. And today, when it got to an agent, I was dropped before I could be helped..Three times. And I'm paying almost $1000 a month. Expect NO help unless you are willing to navigate hours of chat and redirected phone call. And if you do happen to have the courage to try calling one of their phone numbers and its the wrong number, they can't even forward you to where it should go to. And the number they give you might just play an outgoing message that repeats itself three times and then hangs up. Great software, but someone convinced them that they can direct every client to an online support system, and it's not working. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MA Mary A. dentist owner Health, Wellness and Fitness ### "Customer service " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 17, 2024 The softdent software has lots of flaws that no one knows how to fix when we call customer support. Little glitches. No one cares. I would never recommend it. Pros nothing. I liked it initially but not anymore Cons No customer service. Sold dental practice and paid transfer fee October 13 or so. Was still debited following month fee and still waiting for a refund a for over 3 months. No one every calls me back or follows up. \[sensitive content hidden\] will not reimburse me. I should not take this long for a refund. Reasons for choosing Carestream Dental Had system from previous office since 1995 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LA Lida A. Dentist Medical Practice ### "Run away" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 10, 2023 I should have listen to other dentists and my IT team and never purchased tbis. Pros Nothing good , not worth your money, time. No support service. Cons I absolutely hate the system, sensors, software, support team. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AA Alaa A. CAD CAM Designer Hospital & Health Care ### "Great software to manage and practice dental operations." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 5, 2023 Carestream Dental is good for managing dentals but not the best. Pros Carestream Dental covers the main functions of the dental field, amazing in 3D images, and manages the patient records. Cons Carestream Dental still has bugs, it sometimes stops suddenly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FA Frank A. Project manager Information Technology and Services ### "Waiting for support" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 June 30, 2023 Works good, they are strapped for support people so you have to email them a request for installation support Pros It works once it is installed. The screens are intuitive and generally work Cons Having to wait and schedule needed upgrades is a deal killer. It is a joke to support someone who uses this product and to have to tell them their vendor said they had to wait three weeks for an upgrade that will fix their performance problems. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/172266/CS-3D-Imaging-Software/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [CareStack vs Carestream Dental](https://www.capterra.com/compare/172266-176206/CS-3D-Imaging-Software-vs-CareStack)