--- title: "Carestream Dental Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Carestream Dental Software - reviews, pricing plans, popular comparisons to other Dental products and more." source_url: "https://www.capterra.com/p/172266/CS-3D-Imaging-Software/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Carestream Dental Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Carestream Dental ## What is Carestream Dental? Carestream Dental is committed to providing the software, the technology, the data, the analytics and the expertise to connect practices, patients and partners like never before. In this pursuit, we focus on providing the most intuitive practice management software, the latest in high-quality scanning technology, the smartest chairside systems, incredibly accurate imaging software and the data intelligence that helps continually refine patient outcomes. ## What is Carestream Dental used for? [Dental](https://www.capterra.com/dental-software/)[Dental Imaging](https://www.capterra.com/dental-imaging-software/) Top alternative Featured Overall rating Based on 78 user reviews Reviews sentiment Positive 42% Neutral 12% Negative 46% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Carestream Dental?[Manage this product listing](https://www.g2.com/products/carestream-dental/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Carestream Dental 2.8 (78) VS. [4.4 (285)](https://www.capterra.com/p/98688/Curve-Dental-Hero/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.0 (78) Ease Of Use 4.4 (225) Value For Money 2.5 (66) Value For Money 4.3 (210) Customer Service 2.7 (72) Customer Service 4.5 (219) ## Carestream Dental alternatives [4.5 (118)](https://www.capterra.com/p/35009/Denticon/reviews/) Starting price $750.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.3 (514)](https://www.capterra.com/p/110018/rxnt/reviews/) Starting price $32.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars Highest Rated [4.5 (568)](https://www.capterra.com/p/124590/EMA/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.2 (153)](https://www.capterra.com/p/120340/ChARM-EHR/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/172266/CS-3D-Imaging-Software/alternatives/) ## FAQs about Carestream Dental Overview ### Which roles and teams benefit most from Carestream Dental? Carestream Dental is most used by dentists, dental practice owners, and surgeons who manage imaging, clinical records, and treatment planning. Office managers, practice administrators, and coordinators use it to organize scheduling and patient information, while hygienists and treatment coordinators support documentation, patient follow-up, and care coordination. Answer based on 77 reviews Overview ### What company size and industries is Carestream Dental built for? Carestream Dental is built for small Medical Practice organizations, representing 97% and 56% of reviewers, respectively, including single- and multi-location dental offices. It supports single- and multiple-doctor general practices, orthodontists, and oral surgeons. Other reviewer industries include Hospital & Health Care (23%) and Health, Wellness and Fitness (15%); dental is the primary use case for 70%. Answer based on 78 reviews Features and Usability ### What are the key features of Carestream Dental? Carestream Dental includes core dental imaging features such as 2D Drawing, 3D Imaging, Image Enhancement, and Image Analysis, which reviewers frequently discuss for capturing and reviewing X-rays. Its practice-management features cover Patient Scheduling, Patient Records Management, Charting, Treatment Planning, Billing & Invoicing, and Claims Management. Answer based on 43 reviews Limitations ### Does Carestream Dental have bugs or reliability issues? Carestream Dental has recurring reliability concerns that can disrupt imaging and daily practice operations. Dental offices describe freezes, crashes, database problems, slow performance, and update-related integration failures; although some users experience only occasional glitches or quick fixes, practices should assess hardware compatibility, backup procedures, and support responsiveness before deployment. Answer based on 20 reviews Getting Started and Support ### How easy is it to onboard and train a team on Carestream Dental? Carestream Dental offers in-person training, live online sessions, webinars, and documentation for team onboarding. Reviewers generally find SoftDent easy to learn and teach to daily-use staff, especially for scheduling and charting. However, nontechnical users and teams handling advanced reports or imaging equipment may face a steeper learning curve and need more guided instruction. Answer based on 16 reviews Getting Started and Support ### What customer support options does Carestream Dental offer, and how do users rate the experience? Carestream Dental offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users report that some representatives are helpful, responsive, and able to resolve issues through remote assistance. However, many describe lengthy holds, transfers, delayed callbacks, inconsistent communication, and escalations that prolong resolution. Answer based on 43 reviews Features and Usability ### Is Carestream Dental easy to use? Carestream Dental offers familiar dental workflows that many experienced office teams find easy to navigate. Scheduling, clinical notes, image tasks, and routine patient work are often straightforward after training, but some users find navigation cumbersome, configuration difficult, and common tasks too multi-step, especially when learning the system. Answer based on 33 reviews Features and Usability ### How good is Carestream Dental for dental imaging? Carestream Dental delivers clear digital radiographs and supports intraoral, panoramic, and 3D imaging for diagnosis and treatment planning. Dental teams value image quality, image review tools, and connections with Carestream devices, while some practices report slow scans, freezes, limited scanning functions, and inconsistent integration with other systems. Answer based on 24 reviews Features and Usability ### How user-friendly is the Carestream Dental interface? Carestream Dental provides functional screens for scheduling, charting, and image adjustments, but the interface receives mixed feedback. Some dental assistants and established users find it straightforward, while others describe outdated graphics, counterintuitive menus, difficult configuration, and charting views that require extra training or do not suit chairside workflows. Answer based on 15 reviews ## Features AI summary Based on 1,648 Dental reviews Capterra reviewers point to these as the dental software features buyers care about most: - **Patient Records Management** (**55%** of reviewers rated this feature as critical) - **Treatment Planning** (**53%**) - **Appointment Management** (**58%**) Carestream Dental supports all three top-priority features: **Patient Records Management**, **Treatment Planning**, and **Appointment Management**. Together, these capabilities help practices keep patient information organized, map out care clearly, and manage scheduling more efficiently, allowing teams to improve daily coordination and deliver a more consistent patient experience. Patient Records Management 2.9 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Treatment Planning 2.3 (10) 60.00% of 10 reviewers that rated this feature as important or highly important Create treatment plans that document interventions and outcomes to track patient progress Appointment Management 3.1 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Confirmations/Reminders 2.8 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Claims Management 2.9 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies Charting 2.4 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Carestream Dental 71 features ### All Features - 2D Drawing: Drawing and modeling designs within 2D flat dimensions - 3D Imaging: Representation of any object in 3D - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Annotations: Highlight content and/or make notations about parts of content - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Backup: Data is backed up automatically to prevent data loss - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Client Management: Manage contact details and communication with clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Collection: Process of gathering, measuring, and analyzing accurate data - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Dental Practice Management: Managing day-to-day operations of dental practices such as scheduling appointments, generating reports, and more. - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - E-Prescribing: Transmit prescriptions to pharmacies electronically - Electronic Payments: Electronically collect payments for goods or services - Email Reminders: Reminders sent via email - EMR/EHR: Create and securely store digital patient records - For Dental Practices: Intended to be used by dental practices - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Image Analysis: Evaluating and identifying the fundamental components in an image for extracting medical information. - Image Enhancement: Adjusts digital images so that the results are more suitable for display or further image analysis. - Imaging and X-rays: Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes - Live Chat: Ability to chat online in real time - Medical Billing: Manage billing and payments for a healthcare provider - Multi-Location: Manage and support multiple locations - Onsite Registration: In-person, onsite registration - Orthodontic Charting: Electronic orthodontic records of patients created and stored digitally - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Processing: Accept, record, and reconcile financial transactions - Periodontal Charting: A chart utilized by dental care professional to write and record oral and periodontal health or disease - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Records Management: Ability to record, store, update, and retrieve information - Referral Tracking: Log and store the source of contacts/leads - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Video Support: Supports various video file formats - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons --- Get Advice We can help you find the software with the features you need. Features 2.9 (78) 2.9 Based on 78 reviews ## Pricing Value for money 2.5 (66) ### Starting price Free trial available Value for money 2.5 (66) 2.5 Based on 66 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.7 (72) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.7 (72) 2.7 Based on 72 reviews ## User reviews Overall rating 2.8 Based on 78 reviews Filter by rating Counts reflect reviews available in this feed. 5(20) 4(13) 3(9) 2(6) 1(30) Mentioned topic Recent reviews first, then most helpful RE Reviewer Dentist Used the software for: 3-5 years ### "Use ANYONE else, don’t use CareStream" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 4, 2025 Pros We used their service for 30 years. When it came time to upgrade software they charged for us 2.5 years and refused to cancel our agreement because “we didn’t give enough notice”, when we tried to call multiple times to cancel no one picked up and then the people we talked to were either fired or quit. The absolute worst customer service I have ever experienced. Cons We used their service for 30 years. When it came time to upgrade software to another system, they charged us for an extra 1.5 years even though we were already integrated with the new software and weren’t using it anymore. They refused to cancel our agreement because “we didn’t give enough notice”, when we tried to call multiple times to cancel no one picked up and then the people we talked to were either fired or quit before our issue was resolved. The absolute worst customer service I have ever experienced. Their software is really dated too. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Chief Operating Officer, and HIPAA Privacy Officer Used the software for: 1-3 years ### "Softdent is a sinking ship, horrible support and myriad problems." 2.0 May 7, 2018 Pros This software is cheaper than the other big names in dental practice management software. It works best on Windows XP (yep, you heard that right). Cons Softdent has tons of problems. First, if you are using Windows 7 with Server 2012, you'll see all kinds of slowness. You can help it by installing some hotfixes, disabling SMB, LLMNR, and a few other things, but this only speeds it up marginally. Older computers actually run this software faster. When you do need support, Carestream hold times can be upwards of an hour. There are other network drops that happen somewhat frequently. They released a big product update that they later cancelled due to problems, then released another version which didn't solve speed problems. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Surgeon Used the software for: 3-5 years ### "WinOMS. Great software, NO SUPPORT" 5.0 December 5, 2024 Pros The power of the WinOMS system for a whole office EMR. Cons They are driving all of their customer support questions to either email or Chat. And the Chat is first with a virtual agent. And today, when it got to an agent, I was dropped before I could be helped..Three times. And I'm paying almost $1000 a month. Expect NO help unless you are willing to navigate hours of chat and redirected phone call. And if you do happen to have the courage to try calling one of their phone numbers and its the wrong number, they can't even forward you to where it should go to. And the number they give you might just play an outgoing message that repeats itself three times and then hangs up. Great software, but someone convinced them that they can direct every client to an online support system, and it's not working. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Dentist Used the software for: 3-5 years ### "Be Warned and stay away!" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 2, 2025 Poor, also be warned of their false "warranty." It's not really a warranty and you have to pay several hundreds to thousands of dollars if something does happen to your sensor or equipment. The imaging is okay at best and support is non-existent and when you finally do get someone, they are the most rudest people on earth. Pros Hardware is good and decent. Comparative to other quality products such as Dexis sensor, Jazz sensor, etc. Cons Don't expect ANY customer support when you need it. Expect to wait HOURS and HOURS on hold to be told you've been transferred to the wrong department. They don't call you back. The software is also not super intuitive and requires expert help if you change any hardware or update any hardware, as stated above, you won't find help very easily. They're all onboard and helpful at the sales pitch, but don't fall for them and expect they'll help you once you dot your i's and cross those t's. Be warned! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Treatment coordinator Used the software for: 3-5 years ### "This is a pretty good product. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 18, 2024 Good customer service. Worked all of the time. Pros It was really easy to navigate and made sense. Cons It was kinda old looking and didn’t seem to keep up with the times. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Crystal S. Patient Care Coordinator Used the software for: 3-5 years ### "Carestream is practical and useful when it comes to scheduling in the dental industry." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 19, 2022 Overall I think the software is very practical. It's right to the point, no fancy extra's. It was super easy to learn and to train other teammates. We use this software everyday so it is a key component to our everyday tasks. Pros I love how the clipboard and attachments are easily accessible by just right clicking on a patient's appointment. I also like how Carestream support is one phone call away. The reps always help with any concern or question I may have. Cons I don't like how it takes so many steps to leave a note on a patient's chart. As scheduling coordinator I like to leave notes about every call I take but this software makes that difficult and time consuming. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "Disaster, avoid and run." 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 13, 2022 For the last three months, we have spent twenty to thirty hours of employee hours to get the system up and rerunning. When you call them for backup, most likely you have to leave a massage, and you will get help a few hours latter. the first respondent is their lower level inexperienced support. After spending an hour or more with him/her, the call has to be escalated, and that requires more staff time, and loss of business revenues. Last month their support was not aware that their online system had crashed, and he spent two hours remotely accessing our computers to figure out what the issue was! Pros Can't think of any. The software is costly, and crashes means loss of revenues to the practice. Cons Their online software constantly crashes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Dentist Used the software for: 3-5 years ### "Absolute Horrible Experience" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 5, 2016 I used Softdent for 3 years along with Carestream/ Kodak Imaging and what a nightmare. The system would crash on a regular basis. The images would take up to 2 minutes to appear. Carestream/Kodak Dental Imaging software should work together because they are from the same developer. They don't. Constant crashing and the Tech support would always blame the hardware. It was brand new hardware. I once had the hardware tech in the office when I called tech support. When they blamed the brand new hardware the hardware tech asked the Softdent Tech, show me the error code. The Softdent Tech couldn't. The Hardware Tech then told the Softdent Tech, "stop blaming the hardware for your poorly written software". At that point, they finally stopped blaming the brand new hardware. We had a dedicated imaging server, which was recommended by Softdent, then when I became so irate with tech support, they transferred all the imaging data to the main server, which didn't help. This was a start-up practice with relatively low amounts of data and a small database. I then demanded my money back for all the Carestream products, the intraoral sensors, intraoral camera, pano, extraoral camera, and software. I was put in contact with the VP of customer relations, who was very nice, and she said there was no return policy. She did send out a tech from Atlanta to Arizona and he was in my office for 3 days. He still couldn't get it to work right. The software is so piece milled together that each module has different icons for the same thing. The database was rebuilt multiple times. Good luck trying to care for patients, it was a full-time job getting the system to work right, which it never did, even though it was all from the same company. I do not know how they are still in business. If you have low blood pressure and would like to have high blood pressure or may be an aneurysm, buy Softdent. Pros Pretty marketing pictures Cons Everything. It doesn't work Period! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LF Lacee F. Office Manager Used the software for: 3-5 years ### "CS Softdent " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 21, 2020 Cs Softdent has been a great, friendly experience in more ways than one. I got the opportunity to join the Carestream family in Texas at the Natural summit in 2019. I overall learned so much from that weekend and the Carestream trainers and staff were extremely helpful to our office questions and I still have contact with a few of them to this day for help. Pros This software is very user friendly, it's easy to learn and move around from scheduling to pulling the patient's chart, treatment planning, and verifying insurance. The blue book is our gem we are able to give proper estimates to patients as they walk out the door. The perk I truly enjoy the most is being able to have quick buttons to access information very quickly. Softdent makes it easy with having great customer service and technical support staff available all the time. Our entire office is Carestream in someway our imaging from sensors, the Pano machine, and our new investment the Carestream 3100 milling machine in our laboratory. Cons Softdent 17.1.1 that it is not a cloud base software and with our internet speed it can run slower at times. We have looked into Carestream Cloud software that is new and we are considering switching when the time is right and our server no longer can hold any more information. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner dentist Used the software for: Less than 1 year ### "Very poor quality practice management software" 1.0 March 6, 2020 I only started using Softdent due to taking over a practice that had it in place. I immediately worked towards switching to another software after realizing only days later how bad it was. I would hmstrogly recommend staying away from Softdent. Pros I don't have much in the way of positives for this software. I suppose it performed basic tasks you would need for practice management. Cons This software was very slow and clunky. It took 4 clicks to do things that should take one click. It was also not user friendly or intuitive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/172266/CS-3D-Imaging-Software/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [CareStack vs Carestream Dental](https://www.capterra.com/compare/172266-176206/CS-3D-Imaging-Software-vs-CareStack)