# Carestream Dental Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Carestream Dental the right Dental solution for you? Explore 78 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/172266/CS-3D-Imaging-Software/reviews --- Carestream Dental 2.8 (78) [View alternatives](https://www.capterra.com/p/172266/CS-3D-Imaging-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Carestream Dental Ease of use 3.0 Customer Service 2.7 ## Pros and Cons in Reviews Djilali l SalesMedical Devices, 2 - 10 employeesUsed the software for: Less than 6 months. “The ability to capture and visualize dental images efficiently is a crucial feature for dental professionals.\*Provides software solutions designed to streamline and automate various administrative tasks in dental practices.“ May 11, 2023 BR Brooke R DentistMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “They refused to cancel our agreement because “we didn’t give enough notice”, when we tried to call multiple times to cancel no one picked up and then the people we talked to were either fired or quit before our issue was resolved.“ December 3, 2025 Djilali l SalesMedical Devices, 2 - 10 employeesUsed the software for: Less than 6 months. “These tools may include features such as image enhancement, measurement capabilities, and image comparison, enabling dentists to make more accurate diagnoses and treatment decisions.“ May 11, 2023 JL John L dentistMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “Their one year warranty was less than one year, and when their units died within that time period they said they wouldn’t replace, couldn’t repair, and knew of no one who could repair the units. “ May 21, 2025 Djilali l SalesMedical Devices, 2 - 10 employeesUsed the software for: Less than 6 months. “This improves patient understanding, engagement, and satisfaction.\*Practice Growth and Revenue Generation; the dental's solutions can enhance the patient experience, which can lead to increased patient retention and referrals.“ May 11, 2023 JL John L dentistMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “Warranty started when shipped but before we had a working unit so when unit died within 1 year of having unit that worked warranty not honored.“ May 21, 2025 Djilali l SalesMedical Devices, 2 - 10 employeesUsed the software for: Less than 6 months. “Practice management software helps enhance the overall efficiency and productivity of dental practices.“ May 11, 2023 HA Husein A DentistMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “It's not really a warranty and you have to pay several hundreds to thousands of dollars if something does happen to your sensor or equipment.“ December 18, 2024 ## Showing most helpful reviews Showing 1-25 of 78 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Chief Operating Officer, and HIPAA Privacy Officer Used the software for: 1-2 years ### "Softdent is a sinking ship, horrible support and myriad problems." May 4, 2018 2.0 Pros This software is cheaper than the other big names in dental practice management software. It works best on Windows XP (yep, you heard that right). Cons Softdent has tons of problems. First, if you are using Windows 7 with Server 2012, you'll see all kinds of slowness. You can help it by installing some hotfixes, disabling SMB, LLMNR, and a few other things, but this only speeds it up marginally. Older computers actually run this software faster. When you do need support, Carestream hold times can be upwards of an hour. There are other network drops that happen somewhat frequently. They released a big product update that they later cancelled due to problems, then released another version which didn't solve speed problems. Review Source SW Scott W. Surgeon Health, Wellness and Fitness Used the software for: 2+ years ### "WinOMS. Great software, NO SUPPORT" November 26, 2024 5.0 Pros The power of the WinOMS system for a whole office EMR. Cons They are driving all of their customer support questions to either email or Chat. And the Chat is first with a virtual agent. And today, when it got to an agent, I was dropped before I could be helped..Three times. And I'm paying almost $1000 a month. Expect NO help unless you are willing to navigate hours of chat and redirected phone call. And if you do happen to have the courage to try calling one of their phone numbers and its the wrong number, they can't even forward you to where it should go to. And the number they give you might just play an outgoing message that repeats itself three times and then hangs up. Great software, but someone convinced them that they can direct every client to an online support system, and it's not working. Review Source HA Husein A. Dentist Medical Practice Used the software for: 2+ years ### "Be Warned and stay away!" December 18, 2024 1.0 Poor, also be warned of their false "warranty." It's not really a warranty and you have to pay several hundreds to thousands of dollars if something does happen to your sensor or equipment. The imaging is okay at best and support is non-existent and when you finally do get someone, they are the most rudest people on earth. Pros Hardware is good and decent. Comparative to other quality products such as Dexis sensor, Jazz sensor, etc. Cons Don't expect ANY customer support when you need it. Expect to wait HOURS and HOURS on hold to be told you've been transferred to the wrong department. They don't call you back. The software is also not super intuitive and requires expert help if you change any hardware or update any hardware, as stated above, you won't find help very easily. They're all onboard and helpful at the sales pitch, but don't fall for them and expect they'll help you once you dot your i's and cross those t's. Be warned! Review Source JK Julie K. Treatment coordinator Medical Practice Used the software for: 2+ years ### "This is a pretty good product. " December 11, 2024 4.0 Good customer service. Worked all of the time. Pros It was really easy to navigate and made sense. Cons It was kinda old looking and didn’t seem to keep up with the times. Review Source CS Crystal S. Patient Care Coordinator Hospital & Health Care Used the software for: 2+ years ### "Carestream is practical and useful when it comes to scheduling in the dental industry." July 18, 2022 4.0 Overall I think the software is very practical. It's right to the point, no fancy extra's. It was super easy to learn and to train other teammates. We use this software everyday so it is a key component to our everyday tasks. Pros I love how the clipboard and attachments are easily accessible by just right clicking on a patient's appointment. I also like how Carestream support is one phone call away. The reps always help with any concern or question I may have. Cons I don't like how it takes so many steps to leave a note on a patient's chart. As scheduling coordinator I like to leave notes about every call I take but this software makes that difficult and time consuming. Review Source Response from Carestream Dental July 19, 2022 Thank you for the positive feedback. KN Kass N. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Disaster, avoid and run." December 9, 2022 1.0 For the last three months, we have spent twenty to thirty hours of employee hours to get the system up and rerunning. When you call them for backup, most likely you have to leave a massage, and you will get help a few hours latter. the first respondent is their lower level inexperienced support. After spending an hour or more with him/her, the call has to be escalated, and that requires more staff time, and loss of business revenues. Last month their support was not aware that their online system had crashed, and he spent two hours remotely accessing our computers to figure out what the issue was! Pros Can't think of any. The software is costly, and crashes means loss of revenues to the practice. Cons Their online software constantly crashes. Review Source Response from Carestream Dental January 9, 2023 I am sorry you are having so many issues with our software. If you can reach out to me personally, I can send you a service representative who should be able to solve your issues. We constantly strive to improve our customers' experience with new products and updated features. BC Bryan C. Dentist Hospital & Health Care Used the software for: 2+ years ### "Absolute Horrible Experience" December 3, 2016 1.0 I used Softdent for 3 years along with Carestream/ Kodak Imaging and what a nightmare. The system would crash on a regular basis. The images would take up to 2 minutes to appear. Carestream/Kodak Dental Imaging software should work together because they are from the same developer. They don't. Constant crashing and the Tech support would always blame the hardware. It was brand new hardware. I once had the hardware tech in the office when I called tech support. When they blamed the brand new hardware the hardware tech asked the Softdent Tech, show me the error code. The Softdent Tech couldn't. The Hardware Tech then told the Softdent Tech, "stop blaming the hardware for your poorly written software". At that point, they finally stopped blaming the brand new hardware. We had a dedicated imaging server, which was recommended by Softdent, then when I became so irate with tech support, they transferred all the imaging data to the main server, which didn't help. This was a start-up practice with relatively low amounts of data and a small database. I then demanded my money back for all the Carestream products, the intraoral sensors, intraoral camera, pano, extraoral camera, and software. I was put in contact with the VP of customer relations, who was very nice, and she said there was no return policy. She did send out a tech from Atlanta to Arizona and he was in my office for 3 days. He still couldn't get it to work right. The software is so piece milled together that each module has different icons for the same thing. The database was rebuilt multiple times. Good luck trying to care for patients, it was a full-time job getting the system to work right, which it never did, even though it was all from the same company. I do not know how they are still in business. If you have low blood pressure and would like to have high blood pressure or may be an aneurysm, buy Softdent. Pros Pretty marketing pictures Cons Everything. It doesn't work Period! Review Source lF lacee F. Office Manager Hospital & Health Care Used the software for: 2+ years ### "CS Softdent " October 20, 2020 5.0 Cs Softdent has been a great, friendly experience in more ways than one. I got the opportunity to join the Carestream family in Texas at the Natural summit in 2019. I overall learned so much from that weekend and the Carestream trainers and staff were extremely helpful to our office questions and I still have contact with a few of them to this day for help. Pros This software is very user friendly, it's easy to learn and move around from scheduling to pulling the patient's chart, treatment planning, and verifying insurance. The blue book is our gem we are able to give proper estimates to patients as they walk out the door. The perk I truly enjoy the most is being able to have quick buttons to access information very quickly. Softdent makes it easy with having great customer service and technical support staff available all the time. Our entire office is Carestream in someway our imaging from sensors, the Pano machine, and our new investment the Carestream 3100 milling machine in our laboratory. Cons Softdent 17.1.1 that it is not a cloud base software and with our internet speed it can run slower at times. We have looked into Carestream Cloud software that is new and we are considering switching when the time is right and our server no longer can hold any more information. Review Source Jennifer F. Owner dentist Hospital & Health Care Used the software for: Less than 6 months ### "Very poor quality practice management software" March 4, 2020 1.0 I only started using Softdent due to taking over a practice that had it in place. I immediately worked towards switching to another software after realizing only days later how bad it was. I would hmstrogly recommend staying away from Softdent. Pros I don't have much in the way of positives for this software. I suppose it performed basic tasks you would need for practice management. Cons This software was very slow and clunky. It took 4 clicks to do things that should take one click. It was also not user friendly or intuitive. Review Source VR Verified Reviewer Chiropractor Used the software for: 6-12 months ### "Carestream is a great program for viewing images. " March 8, 2018 5.0 Pros I like the ease of use of the software. The interface is simple and easy to navigate through without difficulty. Cons To see some of the 3D images I would like to the software would require a very expensive graphics card. This is cost prohibitive. Review Source FA Frank A. Project manager Information Technology and Services Used the software for: 2+ years ### "Waiting for support" June 30, 2023 3.0 Works good, they are strapped for support people so you have to email them a request for installation support Pros It works once it is installed. The screens are intuitive and generally work Cons Having to wait and schedule needed upgrades is a deal killer. It is a joke to support someone who uses this product and to have to tell them their vendor said they had to wait three weeks for an upgrade that will fix their performance problems. Review Source RD Rylee D. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Huge disconnect from Softdent to E-Services" September 10, 2019 1.0 Minimal accountability from management. Inability of techs to resolve simple problems such as using an insurance-provided individual identify number rather than an SSN. Inability to print a list of "Family" appointments from an account-level, except on a "Walkout Statement". Pros We have used Softdent for over 15 years. The learning curve is fairly simple. Cons After Softdent was bought by Carestream and then by Kodak, and separated their e-services to a new department our electronic claims have at random intervals been disconnected for what appears to be an unpaid balance of $2.98; with no contact from the company by email, paper mail, or phone. Review Source wP william P. Dentist Health, Wellness and Fitness Used the software for: 1-2 years ### "Carestream user" May 3, 2023 4.0 Pros Their ecosystem of products work and integrate well with one another Cons Some 3rd party products do not integrate well with sensei in our experience Review Source CZ Claudia Z. Patient Coordinator Medical Practice Used the software for: 2+ years ### "Carestream dental is a fairly easy software to use. I've used other software and this is my fav!!!!" March 6, 2018 4.0 I love that it's easy to learn and very practical. Pros I like that you can dock patients to your staff members to communicate with them and that you can also leave alert notes in patient's account regarding financial, medical and personal information. Cons what I least like about this software is that when you call to confirm appointments it doesn't allow you to specify how you confirmed it. Also, when posting patient's there is no way to show that you have already posted payment or procedures to their accounts. It'd be really helpful if they could maybe have a specific color theme for that so you can keep track and stay organized. Review Source JJ Jodi J. Patient Coordinator Used the software for: 1-2 years ### "CS Imaging has been helpful" June 6, 2018 4.0 The software allows me to print out xrays in an efficient way for both myself and the Doctor. It allows for pertinent information to be printed out with the image that helps everyone working. Pros My favorite thing about the software would be how it gives me the option to have the patients date of birth printed out on the xray. This really helps identify who the xray belongs too as well as saves us a step of labeling it. Cons My least favorite thing about the software would be that it is sometimes temperamental. I do not like that there are times when it will not allow me to flip a panoramic xray horizontally to view. This does not happen all the time but it does happen often enough. Review Source JY Juli Y. Dentist Medical Practice Used the software for: 2+ years ### "Review of Softdent Practice Management Software" August 4, 2016 2.0 Pros I am familiar enough with it to navigate through the software with ease Cons The software is incredibly SLOW. I recently updated all of my computers and server in the office and despite this, the program is painfully slow. If I could only get back the time I've spent watching that darn blue circle go around and around! The IT guy tells me that it has nothing to with my computers or server, it is the software. He does IT work for quite a few dental offices and tells me that he wouldn't recommend anybody purchase the software. He says it may have been a good product 8 years ago, but now there is much better, faster, more user friendly dental software on the market. FYI, this software came with an existing practice that I purchased. I wouldn't have chosen this software myself. Review Source TV Tracy V. Internal Marketing Coordinator Medical Practice Used the software for: 2+ years ### "Great" February 8, 2018 4.0 Pros Carestream dental software seems to be fairly easy to use. They try to keep it very user friendly. Cons I wish when you marked a patient "confirmed" that it gave the option of how it was confirmed. I've used other software in the past that has given a dropdown menu with items such as "left message w/ adult", "left message w/ child", "left message on voicemail" etc. Review Source CH Catherine H. Treatment coorditator Medical Practice Used the software for: 2+ years ### "Imaging quality great and easy to use!" July 16, 2018 5.0 Great quality imaging! Pros The ease of loading photos and exporting images easy. With the help of technicians, we were able to load our logo so any images are branded with our office. Software easy to customize! Cons I would like comparison photos to expand larger and exporting photos without having to make them PDF files. Review Source sJ sarah J. front desk Used the software for: 2+ years ### "customer service is not the best, long hold times for support" August 1, 2018 3.0 Pros there is really nothing about this software that i like that isn't available with all the other software out there. Cons the lack of functionality in the dental practice with multiple providers . the reports and claims forms have multiple errors that cannot be avoided according to support team Review Source DH Donna H. Office Managere Medical Practice Used the software for: 2+ years ### "Inefficient program" April 7, 2017 1.0 Software does not support multi-tasking, always have to back out of what I'm doing in order to get to another area of the program. Multiple people cannot access the patients chart at the same time. Old & outdated look & functionality. Pros Used it for many years so I am familiar Cons Lack of updates and poor customer experience, Review Source LA Lida A. Dentist Medical Practice Used the software for: Less than 6 months ### "Run away" September 10, 2023 1.0 I should have listen to other dentists and my IT team and never purchased tbis. Pros Nothing good , not worth your money, time. No support service. Cons I absolutely hate the system, sensors, software, support team. Review Source HB Harold B. Dentist Medical Practice Used the software for: 2+ years ### "Support is getting worse and worse" April 26, 2016 1.0 Pros At the time I switched to Softdent I was using a Dos based program that was purchased by Softdent. Only Softdent would guarantee the transfer of my records from the old program. The price was good at that time Cons Support has gotten worse and worse. There are long wait times for support. Their accounts receivable department hounds you if you are a day late with their payment. Sales promised me not to bill me for e-prescribing until I used the program , then started billing me with no notice even though I have never used their e-prescribing module. Review Source SC Sarah C. Dentist Medical Practice Used the software for: 2+ years ### "One of the best!" April 16, 2017 5.0 Care stream is my go to software for beautiful images. You can see the the entire mouth of the patient very clearly. Easy to use and affordable! Review Source aY anon Y. Used the software for: ### "Do not buy this "software"" October 18, 2016 1.0 Softdent is a horribly broken non functional pile of garbage. We have used this program for years now, it has never worked correctly and breaks on a weekly(sometimes daily basis) the fix is always to reindex the database which takes 3 hours in the middle of the day where no one can use the software. It has been like this for two years with us having to go down at least once a week to "fix the database" we have tried moving to a new network and new server entirely but the problems persist. Softdent has horrible error checking, uses a weird proprietary database back end that does not work at all. This program is not even close to ready for production and their support is a huge embarrassing joke. I will be surprised if the company even exists in a year. Pros I like the box it comes in and the "features" it is advertised as having. Cons It break constantly just for like no reason and support acts like that is normal. It is like if you bought a new car and it broke down every day and the dealer said "well you drove it faster than 15 miles an hour so that is really on you" Review Source LS Luz S. Manager Medical Practice Used the software for: 6-12 months ### "Terrible" February 8, 2018 1.0 Do not buy it! Cons The interface is cumbersome and counter intuitive. The graphics are mediocre and makes you feel like you are using one of those software developed in the 90's. Very hard to configure thing and find your way around. Inefficient Review Source Similar Products Featured