# Page 2 | Carestream Dental Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Carestream Dental the right Dental solution for you? Explore 78 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/172266/CS-3D-Imaging-Software/reviews

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Carestream Dental

2.8 (78)

[View alternatives](https://www.capterra.com/p/172266/CS-3D-Imaging-Software/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Carestream Dental

## Showing most helpful reviews

Showing 26-50 of 78 Reviews

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Reviewer's Role

Length of Use

Frequency of Use

BR

Brooke R.  
Dentist  
Medical Practice  
Used the software for: 2+ years

### "Use ANYONE else, don’t use CareStream"

December 3, 2025

1.0

Pros

We used their service for 30 years. When it came time to upgrade software they charged for us 2.5 years and refused to cancel our agreement because “we didn’t give enough notice”, when we tried to call multiple times to cancel no one picked up and then the people we talked to were either fired or quit. The absolute worst customer service I have ever experienced.

Cons

We used their service for 30 years. When it came time to upgrade software to another system, they charged us for an extra 1.5 years even though we were already integrated with the new software and weren’t using it anymore. They refused to cancel our agreement because “we didn’t give enough notice”, when we tried to call multiple times to cancel no one picked up and then the people we talked to were either fired or quit before our issue was resolved. The absolute worst customer service I have ever experienced. Their software is really dated too.

Alternatives considered

[Dentrix](https://www.capterra.com/p/2329/Dentrix/)

Reason for choosing Carestream Dental

The previous doctor used this service. We did not select it. But it was so horrible, we were constantly having problems with the software until we finally switched to dentrix.

Review Source

JL

John L.  
dentist  
Medical Practice  
Used the software for: 1-2 years

### "Carestream Review"

May 21, 2025

1.0

This information of how Carestream stands behind their warranties and how they provide service to their customers isn’t necessarily going to be your experience; these are just the experiences I have had dealing with Carestream. Also, some of the x-ray units they sell must be better than the units I’ve purchased or the company wouldn’t still be in business. However the company’s attitude and service illustrated in my experiences should be a warning to potential new customers. I purchased about 1 year ago one 8100 CBCT machine and two 2400 handheld x-ray units. When we were doing installation for the 8100 unit, they gave us incomplete information regarding the space needed for the units, and inaccurate information regarding their wiring needs. They should be able to tell their customers what the space and electrical requirements of their units are – they couldn’t – or – they did and it was wrong. Their training is all online, with no in person training. Training consisted of hearing Carestream talk but as we were unable to visually see any machine or pictures of machines during the training when it was complete we didn’t even know how to turn the machine on; it was totally worthless. Some of these units don’t need much training but do need some and that is not there. Regarding the quality of their product, the two 2400 machines died four times during the first year, could not be repaired and needed to be replaced. Durability and quality are nonexistent. Regarding their 1 year warranty, they begin the warranty period when they shipped the units out before we had a working unit, so when our units died again within one year from when we had working units they wouldn’t cover anything. Their one year warranty was less than one year, and when their units died within that time period they said they wouldn’t replace, couldn’t repair, and knew of no one who could repair the units. Assume their warranty is nonexistent on a practical basis. One last item, when we phone Carestream for help or with any questions we are generally unable to reach any person so can just leave a message. They do return the call but take two weeks to return the call whether we call their main office or our “local” representative. Phone support is poor. While you may be evaluating dental or medical x-ray units other than the specific ones I purchased, the attitudes and service of the Carestream company are still there whatever particular unit you are considering.

Pros

Initially customer service reputation - why I purchased from Carestream. Then they fired their customer reps right after I purchased products and went all online. Also price was reasonable.

Cons

Poor quality 2 machines died 4 times in 1st year. Inaccurate info given for space & electrical needs complicating installation. Take 2 weeks to answer phone calls. Warranty started when shipped but before we had a working unit so when unit died within 1 year of having unit that worked warranty not honored.

Review Source

SR

Srinivas R.  
Business owner  
Hospital & Health Care  
Used the software for: 1-2 years

### "Don’t buy Carestream 3D "

November 2, 2025

1.0

Bad is a very mild word . If there was minus stars , I would go for minus 5 . It’s amazing how they can get away with this kind of service and product in the USA . You may be luck if you get connected to tech support in Romania

Pros

Nothing is good about this software or the company , the product is a lemon .Afrer sales service is zero .

Cons

Horrible 3 D software , bad vendors like Benco peddle it and don’t care if you lost 50,000 $. Don’t make the mistake of buying this machine

Review Source

VR

Verified Reviewer  
Sales  
Medical Devices  
Used the software for: Less than 6 months

### "Carestream IMAGING"

May 11, 2023

4.0

\*Business problems to solve and numerous benefits to realize :- Minimal radiation exposure, this can help to solve the problem of inaccurate or inadequate imaging, leading to improved diagnosis and treatment planning.\* Streamlined Workflow: the software solutions can streamline various aspects of the dental practice, such as patient scheduling, charting, billing, and management of electronic health records (EHRs). By automating these processes, you can reduce administrative burdens, enhance productivity, and improve overall efficiency.\* Enhanced Patient Communication: The software enables effective communication and collaboration with your patients. You can educate them about treatment options, visually demonstrate oral health issues, and share treatment plans using interactive tools. This improves patient understanding, engagement, and satisfaction.\*Practice Growth and Revenue Generation; the dental's solutions can enhance the patient experience, which can lead to increased patient retention and referrals. By optimizing workflow efficiency, you can accommodate more patients, potentially increasing your revenue. Moreover, advanced imaging and treatment planning capabilities can attract new patients seeking high-quality dental care.\* Compliance and Data Security; the denntal's software solutions adhere to industry standards and regulations for data privacy and security. By utilizing their products, you can mitigate the risk of data breaches, ensure HIPAA compliance,

Pros

\*Offers a range of imaging solutions, including intraoral and extra oral imaging systems which provide high-quality digital images that aid in diagnosis and treatment planning. The ability to capture and visualize dental images efficiently is a crucial feature for dental professionals.\*Provides software solutions designed to streamline and automate various administrative tasks in dental practices. These features typically include appointment scheduling, patient records management, billing and insurance management, and reporting capabilities. Practice management software helps enhance the overall efficiency and productivity of dental practices.\* With 3D Imaging and CAD/CAM Integration, It Offers 3D imaging systems that allow for detailed visualization of dental structures and aid in implant planning, orthodontic treatment, and oral surgery. Integration with computer-aided design/computer-aided manufacturing (CAD/CAM) systems enables seamless transfer of data and enhances workflow efficiency.\*The Mobile Applications developed enable dentists and dental professionals to access patient information, review images, and manage appointments on the go. Mobile apps provide convenience and flexibility in managing dental practices.\*Advanced diagnostic tools incorporated into the imaging software. These tools may include features such as image enhancement, measurement capabilities, and image comparison, enabling dentists to make more accurate diagnoses and treatment decisions.

Cons

\*The aspects of software are intuitive and easy to navigate.

Review Source

Response from Carestream Dental

May 12, 2023

Thank you so much for the positive review. We appreciate the honest feedback. -Sincerely Carestream Dental

SJ

Spencer J.  
Orthodontist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "The worst software and company"

May 27, 2020

1.0

I wholeheartedly agree with with every negative comment made about this company. I was getting by just fine using a practice management software that was a fraction of the cost of Orthotrac but I allowed myself to foolishly be sold on Orthotrac thinking because it was made by a large corporation that the product and customer service would be better, I was wrong on both accounts .Orthotrac cloud is nothing like what is advertised. You cannot simply just log on from any device anywhere as promised you actually have download program on every device you wish to long on with and even then you can only log on a certain number of dedicated devices and if you try to use a new device you risk functionality loss. Their goal in not living up to their claim of any device anywhere is to upsell its customers on buying additional usernames which depending on who you talk with varies from $45 to $90 for each username on top of the monthly exorbitant monthly fee and other additional addons for eservices. Lastly,The customer service is the worst I have ever dealt with in any industry. NO ONE RETURNS YOUR CALLS so if you have any issue you are S.O.L.

Pros

There is really nothing I like about the software. It isn't that easy to use and the support is terrible

Cons

The imaging and practice management software aren't that functional and is integrated poorly.

Alternatives considered

[Enumerate](https://www.capterra.com/p/38478/Enumerate/)

Reason for choosing Carestream Dental

I sold on the idea of a one stop solution for my equipment and software. I now realize that company that attempts to do everything does so poorly.

Review Source

BT

Briana T.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "CS SoftDent Dental Software"

February 11, 2021

4.0

Overall my experience with CS SoftDent has been unsatisfactory. Between the time it takes to get someone from customer support to assist you to the charging for features that are free from other dental software companies, we have decided to change our software to a cloud based one.

Pros

I appreciate how easy SoftDent is to use. Yes there is a learning curve when you first being utilizing it but overall it is simple.

Cons

The lack of included features makes CS SoftDent inferior to other dental software that I have experience with. In order to do simple customizations such as changing/customizing the medical history form, you have to pay additional fees and even then there are significant limitations. Recently our state required all medical prescribing offices to use electronic prescribing methods, in turn CS SoftDent decided to charge an exorbitant amount of money on top of our monthly fee for a service that is now required.

Alternatives considered

[Dentrix](https://www.capterra.com/p/2329/Dentrix/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/)

Reason for choosing Carestream Dental

We were not involved at the the time of purchase, but I'm sure at the time CS SoftDent was the best software out there.

Review Source

MA

Mary A.  
dentist owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Customer service "

January 17, 2024

1.0

The softdent software has lots of flaws that no one knows how to fix when we call customer support. Little glitches. No one cares. I would never recommend it.

Pros

nothing. I liked it initially but not anymore

Cons

No customer service. Sold dental practice and paid transfer fee October 13 or so. Was still debited following month fee and still waiting for a refund a for over 3 months. No one every calls me back or follows up. \[sensitive content hidden\] will not reimburse me. I should not take this long for a refund.

Reason for choosing Carestream Dental

Had system from previous office since 1995

Review Source

SB

Sara B.  
DDS  
Medical Practice  
Used the software for: 2+ years

### "Garbage!!!!!"

July 11, 2018

1.0

DO NOT BUY IT!!!!!!! Spend your money wisely. Get Eagle Soft or Dentrix. Stay away from this outdated system. I am switching ASAP!!!!!!!!

Pros

None!!! It was what I could afford at the time, but I am not recommending it to anybody. Not user friendly. Slow, outdated, tech support is costly for almost nothing

Cons

Crashes very often, non compatible with major Antivirus. Expensive for tech support that covers only minor issues. Every feature is extra money for what you need: like e back up, perio charting, etc. Costumer Service is horrendous!!! They take forever to answer the call. They are always sorry, they transfer you to 10 people before someone can give you a straight answer if he or she knows what’s going on. You spend 45 min to 1 hr to get you problem solved. If your lucky. System is not user friendly at all. When the Reps try to sell you the system they do not disclose all these “minor details”. They tell you, you will love it for the price. My contract is indefinite. Is yours? If you want to cancel, there will be a penalty charge. Nobody has any idea of what’s going on in this place. You get a different answer depending on who you talk to for the same issue you are trying to get resolved. Absolute “Garbage”!!!!!!!

Review Source

HW

Heather W.  
CDPMA  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Hit and More Miss"

January 20, 2021

3.0

I wish there were fewer bugs or better solutions. A Dr.s office waiting 2 hours on hold is simply not an acceptable service standard.

Pros

Relatively inexpensive scanner compared to other brands Scans of teeth print well on our 3D Printer Image presentation software is ok The ability to email PDF layout of model layouts is nice

Cons

There seem to be a lot of bugs that happen with the frequent updates. None of these things are usually available on the webpage on the hold system provides. Hold times may be long (est 1 hour 15 min today, one person ahead of me now at that time and system says 55 minutes more est to hold). Do not think that being a health provider with scheduled patients makes you a priority, or that the company considers it's healthcare providers a priority. The person logging in may take a very long time to solve the problem, sometimes reverting back to installation questions you might be able to answer from years before. You pay for this support. These scans can not be used to submit for Invisalign.

Review Source

BW

Brandon W.  
Dentist  
Medical Practice  
Used the software for: 2+ years

### " Blast from the past Dental imaging software"

October 3, 2017

2.0

Carestream does have good support; Supporting bad software is almost as good as having no support. So a lot of customers must perceive that Carestream is lacking in support when in fact the software is really a Frankenstein Software with mish-mash of programing designed for Windows 1998 and XP. Its 2017 and Windows 10 is very different level of programming.

Pros

The software carried us through for the past 10 years. Well programmed for its time. Uses Eclipse instead of SQL. Isn't Eclipse freeware?

Cons

Buying new Server Hardware has its limits and can't compensate for Old programming. Some of the the .ddl are specific to windows XP? Poor Database - lag of 12 seconds? Google is freakin' faster and Carestream database is internal network. Complained about software issues since 2011 with no hope of Carestream forming a team to redevelop the Dental Imaging system When you start using the system, you learn too much about poor software via your tech complaining at least once a week. I fix teeth for a living and I know too much about why Carestream software has problems. So.... you really think you want to go to CbCt and digital impressions with Carestream? 12 second lag with 2D images..... Would you want to pay staff to wait 15-30min for an image?

Review Source

rH

rush H.  
owner  
Hospital & Health Care  
Used the software for: 1-2 years

### "poor software and expensive "

September 15, 2021

2.0

Poor. Got stuck with them because I purchased a practice and inherited the contract. could not wait for the year to be over.

Pros

nothing comparing to eaglesoft or open dental I have used

Cons

cost. hoops you have to go through to use different modules. if you want charting you have to call and sign up. Erx has to be downloaded on every computer used even if you already have the software on your computer. Poor third party e service companies working with softdent.

Reason for choosing Carestream Dental

no options. As soon as the year was up I switched to Open Dental which is much much better and more transparent . All other vendors including My IT guys love open dental and down on softdent.

Review Source

BJ

Bgj J.  
Owner  
Hospital & Health Care  
Used the software for: 2+ years

### "Look elsewhere. Horrible service and product "

July 8, 2022

1.0

Absolutely terrible. All customer service is another country and no one seems to be able to communicate

Pros

Very little. The software is cumbersome

Cons

Customer service is atrocious. The product itself does not work well and buyer beware!!!

Review Source

Response from Carestream Dental

September 8, 2022

I'm sorry for your poor customer service experience. We have seen noticeable improvements in the past year and we strive to improve our customer experience with every interaction. If possible can you reach out to me personally and I can get you to our management team?

Krista I. C.  
Dental Hygienist  
Medical Practice  
Used the software for: 1-2 years

### "Softdent is very easy to use and navigate."

November 23, 2020

5.0

Good- I have been using it more often in various offices and it is very easy to use.

Pros

Softdent is a newer software to me but it has been quite easy to learn and use. I like how the schedule is easy to read, the columns can be color coordinated (dentist vs hygienist), I like that you can add a tiny little sticky note to the patient's appt incase you want to write an important note (for example: allergic to amoxicillin etc), and it is quite easy to dental chart and treatment plan a patient's decay/crowns/xrays/etc.

Cons

The format looks a little outdated, for example, it looks somewhat grainy or pixilated. Therefore, the graphics could be updated to a more modern look.

Review Source

TD

Tim D.  
Dentist  
Hospital & Health Care  
Used the software for: 2+ years

### "3600 Lemon"

June 2, 2021

1.0

We had Carestream and our supplier come out to fix the issues we had with the 3600 five or six times over the past two years with no resolution. The problems started from month two. We stuck with Carestream and were patient as they tried to fix this awful system. They never offered to swap out our scanner with another one. Now that its two years later, Carestream stuck me with a lemon of a scanner costing me a small fortune and wasted production time. We finally traded it in for an iTero.

Pros

The software is user friendly and patient's thought is was neat when they were scanned.

Cons

The software is incredibly slow and locks up multiple times during scans. I stopped using it because it took so long and my assistant wanted to quit every time she saw a scan was to be done on the schedule. The software freezes and the AI features are lacking. Soft tissue is not able to be imaged so forget about scanning for removable appliances and sleep devices.

Reason for choosing Carestream Dental

Cost and reading reviews.

Review Source

CB

Christopher B.  
Dental Hygienist  
Medical Practice  
Used the software for: 2+ years

### "Best Dental Practice Software"

September 19, 2019

5.0

I've used SoftDent for over 3 years now since I started working at my current dental practice. On top of all of the capabilities of this software and the awesome interface, Carestream also has additional devices that are a must have for the software that can make your practice so much better. For example, the intraoral cameras, digital xray sensors, and CT scanner made by Carestream integrate so well with SoftDent and I use them daily on nearly every patient. I can't imagine ever using another dental software. Once you go SoftDent, you don't go back.

Pros

What isn't there to like about this software? This software is an all inclusive dental practice software with tons of features. I love the easy-to-use interface. I have worked in other dental offices before and have used competitor software, such as EagleSoft, and SoftDent is so much better and just overall has a better feel and experience.

Cons

I honestly can't think of anything that I don't like about this software.

Review Source

AB

Alyssa B.  
Office Administrator  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Easy to learn for new users"

March 13, 2023

5.0

Pros

The product is pretty easy to use and intuitive.

Cons

Sometimes there are still bugs or “known issues” that are usually repaired pretty quickly.

Review Source

Response from Carestream Dental

March 14, 2023

Thank you for the positive review, Alyssa. No software is perfect, and we strive to resolve issues quickly. Thank you for being a valued customer and for the great feedback.

Kevin C.  
Paraprofessional  
Education Management  
Used the software for: 2+ years

### "Easy to use "

November 12, 2020

5.0

Very good- I learn something new with the software weekly.

Pros

My side job is a dental assistant and we use soft dent. Softdent is very easy to use and it is quite straightforward. I find it easy to navigate, schedule appointments, dental chart, take X-rays, and send referrals to other offices.

Cons

Sometimes I feel as though it can be difficult to treatment plan a patient's dental work. For example, it can be confusing when the pending treatment gets mixed with past procedures that were already done. I wish there was an easy way to "clean up" old treatment plans and add "watches" to the charts.

Review Source

MH

Matthew H.  
Dentist  
Hospital & Health Care  
Used the software for: 2+ years

### "Untruthful, Poor customer support, DOES NOT INTEGRATE WITH DEXIS!!"

September 6, 2018

1.0

Horrible customer service, Completely dishonest (still states that there program integrates with Dexis) while it does not. Use any other dental software program except SoftDent! Please feel free to call me to find out more about my experience with this program if you would like!

Pros

Long time users of Softdent with few problems, but the latest update does not allow the program to integrate and they claim that they can do nothing about the issue.

Cons

We have used Softdent for more than 10 years and have been "alright" with the program. The latest update that we downloaded caused the program to no longer integrate with Dexis which it always has and they claim that it will. The update had been out for 6 months but at first they claimed that we were the only office that they had had this glitch with. 3 weeks later they have admitted that the program will not integrate with Dexis and they can not fix the issue even though every update for the last ten years has integrated with Dexis. They state they will not help any more with this issue.

Review Source

VR

Verified Reviewer  
Hygiene Coordinator  
Medical Practice  
Used the software for: 2+ years

### "My favorite dental software"

December 7, 2018

5.0

My overall experience is great! I've been using the software for the last 5 years solid, and before that I used it on and off for 10 years. It is the dental software I found to be easiest to learn.

Pros

I like that you have quick keys on the keyboard, as well as the financial reports that you can generate for the practice.

Cons

Sometimes it throws error codes that prevent you from saving a patient chart.

Review Source

NF

Nancy F.  
office manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Technical Support"

September 11, 2019

5.0

Pros

The ease of use and the fact that their technical support team is hands down, one of the best, if not the best help I've had. Very patient with me or any other team member that has to call them. Very knowledgeable and work until they get the job done correctly. Kudos to all of them.

Cons

Can't think of anything. I don't know what the cost is, so I can't factor that into this review.

Review Source

VH

Vicki H.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Look for a different software "

November 4, 2017

1.0

Pros

There have been a few good support people.

Cons

Support, I think many work from home, need to request Level 2 tech, I don't have time for level one trying to figure things out. Software is extremely slow so as our practice grew it had become extremely frustrating, we then added the Faircom server to speed up process which it did HOWEVER Faircom is a glass slipper and CRASHES if it isn't perfect conditions. We need to replace our 2012 server but we have to replace with another 2012 because Softdent isn't compatible with the most recent server! We also use E-forms on the iPads we just did an update on iPads to 11 and now eforms no longer work because it isn't compatible, I am told they are working on it... seems to me the developers would be forward thinking on development and not a step behind. Time to move out of the dinosaur age. After struggling with this for 14 years we are looking for a change.

Review Source

NE

Naushad E.  
owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "pathetic service"

January 31, 2022

1.0

Pros

It has a few basic services that work OK.

Cons

The software is not efficient. The worst part of a Carestream is that the support service is truly pathetic....and they really don't care about it.

Review Source

Response from Carestream Dental

February 8, 2022

It's disheartening to hear you do not feel we are meeting your expectations. We strive for excellent products and customer service across the board. Please continue to utilize our support team for resolution or try our new chat function. Phone: 800.275.4637 Email: oralsurgerysupport@csdental.com Chat: https://www.carestreamdental.com/en-us/training-resources/Support/contacts/winoms-support-contacts/

Shawn C.  
Dentist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Terrible Software and terrible tech-support"

August 31, 2018

1.0

Pros

none. its use to be good, and over the years, the updates have completely corrupted the program and they refuse or are unable to debug it.

Cons

I own it for last 10 years and my prztice has come to a halt due to this faulty, buggy software

Review Source

AL

Alicia L.  
Dental Hygienist  
  
Used the software for: 2+ years

### "Poor customer service"

December 8, 2017

4.0

Pros

The definition of radiograghs is surperb. That is all I like about it. I think for definition it is better than dentrix. I have been a hygienist for 16+ years and I think for the quality of films it is definitely the best I have seen. It is nice that you can use the radiographic system apart from their software system as far as maintaining records. We use strictly the program only for images. We use digital software. We capture Intra oral films, radiography with a sensor, panos, as well as 3D images. It is great for all of this. All of the images are very well defined.

Cons

Kicks you out of program, customer service terrible and takes lots of time. Whenever you have a problem you have to call them and wait on the line as they try and figure out what the problem is.

Review Source

TT

Thomas T.  
Dentist  
Medical Practice  
Used the software for: 2+ years

### "Softdent is Expensive and often troublesome"

October 18, 2020

2.0

Very difficult times

Pros

Charting module is ok. But You need a lot of practice before you get used to it.

Cons

Cloud is so slow and when it fails no one helps. Customer support is very poor. You are on hold for hours. Can't put any sticky notes anywhere for follow up care or management. You still need to use paper sticky notes.

Reason for choosing Carestream Dental

It was a transitions from Practice works to Softdent, both owned by Carestream

Review Source

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