# Page 3 | Carestream Dental Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Carestream Dental the right Dental solution for you? Explore 78 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/172266/CS-3D-Imaging-Software/reviews

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Carestream Dental

2.8 (78)

[View alternatives](https://www.capterra.com/p/172266/CS-3D-Imaging-Software/alternatives/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Carestream Dental

## Showing most helpful reviews

Showing 51-75 of 78 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

HM

Harold M.  
Partner  
Medical Practice  
Used the software for: 2+ years

### "The Benchmark for Orthodontic Software"

February 26, 2018

5.0

I highly recommend Orthotrac to anyone considering purchasing a new Ortho Software Program. I have been a user of Orthotrac for almost 20 years and they have successfully improved any of the deficiencies in the software.

Pros

We are a very busy Orthodontic Office with ~ 40 computers running Orthotrac. The program is solid, we rarely need to contact support for any issues. When we do need support they are very willing to remotely connect to our system and solve any problems while we continue to treat patients. One of the most important things to me was finding a comprehensive software with a strong, efficient support department, which this company definitely has. The new charting module is amazing.

Review Source

EZ

Evan Z.  
dentist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Functional but glitchy "

August 23, 2018

3.0

Once you get to support it has always been fast an efficient. Getting to the right person though ..... can sometimes be a nightmare of being transfered multiple times

Pros

Allows for lots of different views and ways to capture an image and can add lots of layers of enhancements to the image

Cons

Glitchy - sometimes the image is lost between the server and the workstation. Sometimes it doesn't save Not as intuitive as I'd like - often I have to rotate the images to the proper orientation

Review Source

MK

Martha K.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "easy to use imaging system"

August 21, 2018

5.0

the images that are being taken are clear and pop up fast, so we are able to show are patients right away. The overall flow of the program is well thought out.

Pros

Easy to use and install. If your needing to call support someone is always there to help. If a call back is required they are very prompt with getting back to you.

Cons

We are pretty happy with the overall working of the software. Maybe a small handful of times we have had to call support within a year, if that.

Review Source

CB

Cressi B.  
Marketing Director  
Hospital & Health Care  
Used the software for: 2+ years

### "SoftDent is OK, but could be better"

January 15, 2019

4.0

After years of using SoftDent, I finally thought I had it figured out. But along came an issue and could not find a solution in the Help section, had to contact customer service. Ended up changing software to a more user friendly, easier to navigate POS.

Pros

I do like the appearance of the graphics

Cons

Navigation is tricky and there is just so much to remember. Unable to integrate with our Web host.

Review Source

MD

Matt D.  
Dentist  
Medical Practice  
Used the software for: 2+ years

### "Look elsewhere"

January 24, 2018

2.0

Pros

There are a nice set of reports that can be run using the software. Really trying to struggle to fill the minimum character requirement... I suppose that those reports are nice...

Cons

The cost is atrocious. I am locked in thru a previous practice owner. Forever. No joke. Once every 2 years or so they supposedly update the software, but these changes are negligible. Also, trying to use this for chairside charting is not an option, the graphics on the odontogram look like an old Atari system.

Review Source

CL

Cheryl L.  
Dentist  
Medical Practice  
Used the software for: 2+ years

### "Intraoral Camera and viewing software pretty awesome"

February 5, 2019

5.0

Pros

Pretty fancy interface and easy to use. Really nice technology and software

Cons

Sometimes program freezes PCs easily. If settings arent chosen prior to importing into certain EDRs color can be lost. Sometimes easy to lose all photos with one wrong click

Review Source

AA

Alaa A.  
CAD CAM Designer  
Hospital & Health Care  
Used the software for: I used a free trial

### "Great software to manage and practice dental operations."

September 5, 2023

5.0

Carestream Dental is good for managing dentals but not the best.

Pros

Carestream Dental covers the main functions of the dental field, amazing in 3D images, and manages the patient records.

Cons

Carestream Dental still has bugs, it sometimes stops suddenly.

Review Source

JG

Joshua G.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "CS Softdent"

April 5, 2019

4.0

Pros

It is very user friendly once you know what your doing.

Cons

The software is capable of so much that it is sometimes difficult to know which reports to run that are the most beneficial to your practice.

Review Source

SM

Shafaq M.  
Owner  
Medical Practice  
Used the software for: 2+ years

### "Worst customer service and worst sales rep "

March 1, 2017

1.0

I have encountered nothing but frustration and lCk of communication I bought a 6200 sensor that didn't work because they never sent the CD that should come with it after waited for over a month for it to arrive and it didn't I decided to send it ack but they won't return it Scott Cooper even failed to give me a copy of my contract I bought CS 8100 also never the less very poor customer service

Pros

No pros

Cons

Very poor customer service lack of manners of sales rep Scott Cooper

Review Source

KF

Katherine F.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Great Practice Management System "

September 19, 2019

5.0

Great!

Pros

The Software is easy to use and easy to teach others how to use

Cons

I wish I could edit notes on a patients clipboard (i.e. to add details or correct possible mistakes)

Review Source

BK

Ben K.  
Dentist  
Medical Practice  
Used the software for: 2+ years

### "Working with Softdent"

September 15, 2017

3.0

I can't wait till Softdent rolls out its new iteration.

Pros

It's the 2nd best software I have used, behind Dentrix. The support team is great, and it was easy for my team to use to make patient appointments and write clinical notes.

Cons

The system is outdated. It is not intuitive. I am a millennial/Gen X, and am used to tech that is simple and easy to use.

Review Source

JS

Jerold S.  
Maxillofacial surgeon  
Medical Practice  
Used the software for: 2+ years

### "Carestream WinOms"

December 7, 2018

4.0

Kodak product origionally-- high priced-- they sold it to care stream at a premium.

Pros

Specialty targeted---Maxillofacial surgery--- production summaries are good to see if you are on track

Cons

Learning curvequite steep to be proficient-- very specific production summaries are too deep --- too many steps to see daily $

Review Source

MH

Mariah H.  
Practice Coordinator  
Medical Practice  
Used the software for: 2+ years

### "Carestream Dental Imaging Software"

March 14, 2018

5.0

Pros

The software is very user friendly. It works quickly and accurately to get clear images. It is compatible with Dentrix, Planet DDS, and Eaglesoft systems.

Cons

There are some technical bugs sometimes where the software freezes while trying to capture an image. Overall it doesn't happen too often.

Review Source

JS

Jerry S.  
Dentist  
Medical Practice  
Used the software for: 2+ years

### "Been using Softdent since 1987"

November 18, 2017

5.0

Wendy is a great trainer, Fran has been a great rep inside guy very responsive

Pros

User friendly, very efficient. Excellent reports and continues to grow. Was created with Dentists giving valuable advise.

Cons

Don’t communicate with their clients enough. Their should be more Carestream to Dental Office interaction.

Review Source

kT

kristi T.  
admin  
Hospital & Health Care  
Used the software for: 2+ years

### "CS Imaging is the best"

November 26, 2018

5.0

I am able to diagnosis issue's with patient's dental needs more than I can with a regular x-ray.

Pros

I like how easy the software is to use. If i need to change the contrast of an image it guides you step by step. It is also to easy to take an image.

Cons

Software is wonderful. there is nothing i did not like.

Review Source

OA

Oscar A.  
Dentist  
Medical Practice  
Used the software for: 1-2 years

### "No warranty on products"

June 30, 2017

1.0

After buying expensive scanner, it stopped working after a year and a half and no maintanance plan is available , no extended warranty available for purchase. I have to pay for another few years for a intraoral scanner that can't be fixed

Pros

Easy to use, no power needed, light weight, no tower attached, you can use it in every compatible computer.

Cons

No warranty and products don't last. No maintanance program offered, no extensive warranty offered. Needs compatible computers

Review Source

JS

Julie S.  
Doctor  
Medical Practice  
Used the software for: 2+ years

### "Slowest Program ever!"

July 11, 2017

3.0

Pros

It is very user friendly now, however we are wanting to go chartless and it doesn't seem like it will be very efficient program to use once we do.

Cons

It is the SLOWEST program EVER with the spinning circle of death anytime you try and complete a patient.

Review Source

GD

German D.  
Dentist  
Medical Practice  
Used the software for: 2+ years

### "Useless"

October 17, 2017

1.0

Cons

Crashes at least once a day, trying to get a solution and guess what? Useless. I will be able to give cons when the situation is fixed meanwhile this program is just a disaster.

Review Source

AS

Alyssa S.  
Marketing/Office Assistant  
  
Used the software for: 2+ years

### "This was an ok software for the size of practice I worked at"

January 14, 2018

4.0

Pros

There wasn't a lot of steps to get where i needed to go to accomplish what i needed to do. Pretty user friendly

Cons

It was a little to simple for me. I would have preferred a software that had more options to do a little more complex treatment planning and note taking. However, it has been several years since I have used it so I would hope that it has upgraded some.

Review Source

AS

Aly S.  
OWNER  
Hospital & Health Care  
Used the software for: 2+ years

### "Good hardware and software - IF THEY DON'T change their model"

May 31, 2020

3.0

The support of the company is highly dependent on the local reps

Pros

Carestream is one of the last scanning companies that provides unlimited support with no annual contract. Their scanning equipment is good and is accurate and fast

Cons

It's not as popular as other companies so it's user base is smaller

Reason for choosing Carestream Dental

Annual cost - accuracy

Review Source

bM

ben M.  
dentist owner  
Medical Practice  
Used the software for: 2+ years

### "the most unreliable poorly constructed digital sensors. "

March 8, 2018

1.0

Customer service is also generally terrible. Unable to keep up with records (had to show them my transactions, claiming we had no replacements in 5 years) and very anxious to nickel and dim fee you at every chance.

Pros

not a single thing. I generally dislike all aspects of your product and wish I hadn't inherited it.

Cons

to big - other products much better in design replace constantly terrible quality- have replaced 3 sensors 2 times in two years - paying well over 3k each time. The warranty does not reset apparently even though its a new sensor?

Review Source

GK

Gregory K.  
Dentist  
Hospital & Health Care  
Used the software for: 6-12 months

### "DO NOT BUY THIS PRODUCT!!"

April 4, 2019

1.0

DO NOT PURCHASE THIS PRODUCT!! We were told that we could take bite wings with the model 8100 and it would bridge into our software and it DOES NOT!! No one at the company wants to take responsibility for the problem and we are stuck with a product that does not work like we were told it would. Get every "promise" in writing!! We have been trying to solve this problem with Carestream for aver 6 months. We would have given it a zero star if possible... shame on you Carestream

Pros

\*\* DO NO PURCHASE THIS PRODUCT!! There is ZERO customer service

Cons

Their lack of commitment top their product!! After it was installed there was NO follow up visit from rep. No Training from CS.

Review Source

lR

liane R.  
Practice Admin  
Medical Practice  
Used the software for: 1-2 years

### "Carestream Images"

December 5, 2017

3.0

Pros

Does provide great quality images for review and to show dental issues to the pt. and insurance companies

Cons

customer service is not that great. Have called a few times and they always seem to push off issues to other companies

Review Source

RO

Robert O.  
Owner  
Medical Practice  
Used the software for: Less than 6 months

### "TERRIBLE SUPPORT"

February 15, 2017

1.0

We are an Oral Surgery office and went live with WinOMS on December of 2016 after using Windent for 17 years. Our experience with Customer Support has been terrible! Wait times to get to a Level 1 tech can take upwards of 30 minutes on average, to as much as an hour, and generally requires them to "escalate" the call to a Level 2 tech because they do not have the ability to solve the problem. The Level 2 techs are not available to the calling customer but rather are reached by the Level 1 tech via emailing only. If you are confused, wait, there's more! Once your issue is raised to a level 2 tech it can take an undetermined amount of time for them to solve your problem, requiring you to call back just to see where you stand with a resolution. Had I known this would never have purchased this system. STAY CLEAR OF THIS COMPANY!! YOU'VE BEEN WARNED!!

Pros

NOTHING

Cons

EVERYTHING

Review Source

SS

Sha S.  
Dentist  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Fantastic customer service"

September 23, 2021

5.0

\[SENSITIVE CONTENT\] did my online training and she was FANTASTIC. Great personality, very helpful and knowledgeable.

Pros

Great machine, fair price. Has already helped grow my practice

Cons

A few glitches in the beginning to get things running properly

Review Source

Response from Carestream Dental

December 3, 2021

We are so happy you are having a great experience and it is taking your practice to the next level.

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