--- title: "Health Cloud Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Health Cloud Software - reviews, pricing plans, popular comparisons to other AI Agents for Customer Support products and more." source_url: "https://www.capterra.com/p/172299/Health-Cloud/" page_type: "product" language: "en" --- # Health Cloud Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Health Cloud ## What is Health Cloud? Salesforce Health Cloud is a healthcare-focused customer relationship management (CRM) solution that helps providers, payers, and public health agencies streamline operations, personalize patient engagement, and improve health outcomes. Built on Salesforce's leading AI CRM platform, Health Cloud connects clinical and non-clinical data into a unified patient view, enhancing collaboration and care personalization. Key features include appointment management, provider network management, care management, and crisis support. The solution uses AI to simplify tasks like scheduling and document processing, and it is HIPAA-compliant for data security. Health Cloud integrates diverse data sources into a real-time profile, empowering informed decisions and better experiences. It also integrates with electronic health record (EHR) systems to support clinical workflows, reducing administrative complexity and fostering collaboration across the healthcare ecosystem. ## What is Health Cloud used for? [Patient Management](https://www.capterra.com/patient-management-software/)[Human Services](https://www.capterra.com/human-services-software/)[Patient Portal](https://www.capterra.com/patient-portal-software/) Top alternative Featured Overall rating Based on 66 user reviews Reviews sentiment Positive 91% Neutral 9% Negative 0% Starting price $350 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Health Cloud?[Manage this product listing](https://www.g2.com/products/verint-intelligent-virtual-assistant/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Health Cloud 4.4 (66) VS. [4.8 (534)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting Price $350 Per User, Per Month Starting Price $54 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (66) Ease Of Use 4.6 (859) Value For Money 3.9 (59) Value For Money 4.7 (786) Customer Service 4.1 (61) Customer Service 4.8 (763) ## Health Cloud alternatives [4.7 (651)](https://www.capterra.com/p/140062/Pabau-CRM/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.5 (566)](https://www.capterra.com/p/124590/EMA/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.6 (205)](https://www.capterra.com/p/180530/Power-Diary/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.0 (1,284)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/172299/Health-Cloud/alternatives/) ## FAQs about Health Cloud Overview ### What problems does Health Cloud solve? Health Cloud solves fragmented patient records, time lost switching between systems, and manual care coordination by unifying histories, appointments, communications, medications, and care plans in one view. Care managers, providers, schedulers, and cross-functional healthcare teams use it to improve follow-ups, reduce data-entry effort, and gain clearer visibility into patient progress and outcomes. Answer based on 29 reviews Overview ### Which roles and teams benefit most from Health Cloud? Health Cloud benefits care coordinators, case management teams, administrators, and managers who need a centralized view of patient interactions and service workflows. Customer service staff and advocates use it to track cases and improve follow-up, while developers and digital leaders support integrations, reporting, and process automation across healthcare operations. Answer based on 62 reviews Overview ### What company size and industries is Health Cloud built for? Health Cloud is designed for healthcare providers, payers, public health agencies, and life sciences organizations, with strongest adoption among small businesses at 72%. Its top reviewer industries are Hospital & Health Care and Health, Wellness and Fitness, each at 15%, followed by Computer Software at 8%. Answer based on 62 reviews Features and Usability ### What are the key features of Health Cloud? Health Cloud includes core patient records management, a Patient 360 view, care plan management, appointment scheduling, and reporting dashboards. Differentiating features include workflow automation, care team collaboration through messaging and shared updates, plus integrations with EHR systems and other Salesforce applications for centralized healthcare data management. Answer based on 29 reviews Pricing ### How much does it cost and what fees or limitations are included? Health Cloud starts at $350 per user per month for the Enterprise plan, followed by the $525 Unlimited plan and $750 Agentforce 1 for Service or Sales. A free trial is available. Pricing reviews call it expensive and best suited for larger organizations, though one says the single-platform setup is worth it. Answer based on 2 reviews Integrations ### Which third-party tools and platforms does Health Cloud integrate with? Health Cloud integrates with Tableau. The available catalog data in this prompt lists Tableau as the named third-party platform connected with Health Cloud. Answer based on 13 reviews Getting Started and Support ### What training and onboarding options does Health Cloud offer? Health Cloud provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided remote learning, webinars present scheduled group instruction, and documentation offers written reference material for self-paced review. Answer based on 5 reviews Getting Started and Support ### What customer support options does Health Cloud offer, and how do users rate the experience? Health Cloud offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as fast, responsive, helpful, and informative, especially during setup. Some report difficulty reaching customer service at times, weaker assistance for complex needs, and delays when bugs or slow system performance affect work. Answer based on 11 reviews User interface ### Is Health Cloud easy to use? Health Cloud feels intuitive after onboarding, but new users often face a steep learning curve at first. Healthcare teams like having patient records, scheduling, and care details in one interface, yet some staff find navigation cluttered, setup complex, and certain tasks too multi-step without training or admin support. Answer based on 26 reviews ## Features AI summary Based on 470 AI Agents for Customer Support reviews Capterra data shows that buyers of insurance software rank the following features as their top priorities: - **Payment Processing** (**64%** of reviewers rated this feature as critical) - **Insurance Policy Management** (**56%**) - **Policy Management** (**52%**) Health Cloud supports all three of the features reviewers value most: **Payment Processing**, **Insurance Policy Management**, and **Policy Management**. Together, these capabilities help businesses handle transactions accurately, maintain policy records more efficiently, and manage coverage details in one system, allowing teams to improve day-to-day insurance operations and serve policyholders more effectively. Insurance Policy Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create, administer and manage insurance policies for various customers and insurance lines Activity Tracking 4.7 (13) 92.31% of 13 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Quotes/Estimates 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Generate quotes or estimates for customers Document Management 4.6 (11) 72.73% of 11 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Appointment Management 4.4 (27) 85.19% of 27 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Mobile Access 4.5 (23) 82.61% of 23 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Health Cloud 172 features ### All Features - 21 CFR Part 11 Compliance: Shows that electronic documents are authentic and linked to specific records - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Monitoring: Track and report on everything that happens within the system or network - Activity Tracking: Track and document all activities across devices, networks, and other systems - Ad hoc Reporting: Generate one-off reports that meet information requirements - Admissions Management: Handle the registration and admission process for existing and new students - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Bed Management: The allocation and provision of beds - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Candidate Profiles: Record candidates' information such as role, professional qualifications, experiences, skills or attributes - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Claims Management: Process of submitting and following up on claims with insurance companies - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clinical Study Management: Tools to manage single or multiple clinical studies within a centralized platform - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Aggregation: Collect, process and structure data from multiple sources for further analysis - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Verification: Process of checking different types of data for accuracy to avoid errors or inconsistencies - Data Visualization: Graphical representation of data - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Document Imaging: Convert paper files into digital images - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Double Data Entry: Data entry quality control method that involves recording the same data twice to maintain integrity - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Data Capture: Import, collect, and capture data from multiple sources - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Eligibility Verification: Identifying if all conditions that entitle a client to certain benefits are met - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Reminders: Reminders sent via email - Employee Management: Track employee schedules, availability, and performance across projects and tasks - EMR/EHR: Create and securely store digital patient records - Expiration Date Management: Monitor expiration dates for inventory items - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Healthcare: Software designed for the healthcare industry - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - Forecasting: Form predictions based on past and present data/trends - Forms Management: Store, manage and track all forms in a centralized location - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Graphical Data Presentation: Visual representation of data using various graphical elements such as charts, graphs, maps & other visual aids - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - Immunization & Allergy Tracking: Manage updates to member's immunization records and track individual allergies - In-Patient Management: Care of patients who are admitted and stay in the hospital overnight - Insurance Policy Management: Create, administer and manage insurance policies for various customers and insurance lines - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Optimization: Maintain and control the stock level of inventory - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lab Information Management: Allows you to effectively manage samples and associated data - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Life & Health: Businesses operating within the life and health insurance sectors - Live Chat: Ability to chat online in real time - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mass Notifications: Send messages to multiple recipients at the same time - Medical Billing: Manage billing and payments for a healthcare provider - Medical History Records: Records of patients' medical history - Message Personalization: Personalize text messages using templates and custom fields - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Currency: Manage and handle various international currencies - Multi-Location: Manage and support multiple locations - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Tracking: Track orders throughout the fulfillment process - Out-Patient Management: Care of patients who do not stay overnight - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Education: Educational and medical resources that are delivered to patients online - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Location Tracking: Identify patient's location at any given point in time - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Patient Monitoring: Observing and tracking a patient's health status, condition, and wellbeing - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Recruiting: Helps clinical trials/labs get patients for participation. - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Processing: Accept, record, and reconcile financial transactions - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Pharmacy: Stock, distribute, and manage billing for drugs - Physician Management: Track and organize physician schedules and pertinent information - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Policy Management: Create, manage, and track policies and procedures within an organization - Predictive Analytics: Predict future data based on historical data sets - Product Identification: Ability to link barcodes or serial numbers with specific items for identification - Progress Reports: Document and report the progress of ongoing projects - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Property & Casualty: Specialized for companies in property and casualty (P&C) insurance sector - Purchase Order Management: Create, send, and track purchase orders and their statuses - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Quotes/Estimates: Generate quotes or estimates for customers - Randomization: Randomize the displayed order of questions and answer options - Real Time Data Collection: Collect data in real-time - Real-time Alerts: Receive notification of issues as soon as they occur - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Records Management: Ability to record, store, update, and retrieve information - Referral Management: Log and store the source of contacts/leads - Referral Tracking: Log and store the source of contacts/leads - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reorder Management: Purchase and replenish product stock based on inventory levels and needs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Risk Assessment: Initiate collection and analysis of known risks - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Sales Order Management: An order generated by a seller to a customer, containing details about products or services - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Shipping Management: Manage and track orders being shipped to customers - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Stock Management: Manage the buying, selling, and holding of stocks - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Training Management: Track employee/learner's progression through training programs - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Trial Design: Allows clinics and academic institutions to create trials and studies from scratch. - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Wait List Management: Record, update and manage waiting lists - Waiting Time Tracking: Estimated waiting time in the queue - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (66) 4.4 Based on 66 reviews ## Pricing Value for money 3.9 (59) Free Trial [View pricing plan details](https://www.capterra.com/p/172299/Health-Cloud/pricing/) Health Cloud Enterprise $350.00 Per User,Per Month It includes: - Clinical and Insurance Data Models - Integrated Care Management - Omnistudio and FlexCards Health Cloud Unlimited $525.00 Per User,Per Month It includes: - Everything in Enterprise, plus More Storage and Automation - Predictive and Generative AI - Premier Success Plan and Full Sandbox Health Cloud Agentforce 1 for Service $750.00 Per User,Per Month It includes: - Service AI - Customer Communities - Slack Collaboration and Productivity Health Cloud Agentforce 1 for Sales $750.00 Per User,Per Month It includes: - Sales AI - Partner Apps - Slack Collaboration and Productivity Value for money 3.9 (59) 3.9 Based on 59 reviews ## Integrations [ Tableau](https://www.capterra.com/p/208764/Tableau/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (61) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (61) 4.1 Based on 61 reviews ## User reviews Overall rating 4.4 Based on 66 reviews Filter by rating 5(33) 4(27) 3(6) 2(0) 1(0) Mentioned topic Sorted by most recent Giovanni S. Freelancer Internet ### "Un gestionale potentissimo per i pazienti, ma serve parecchio tempo per impararlo!" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 14, 2026 Se si supera lo scoglio iniziale della difficoltà e ci si prende la mano, è un sistema che ti cambia letteralmente la vita lavorativa. Rende la gestione dei pazienti molto più fluida e sicura, riducendo gli errori umani. È un software super professionale e pesantissimo, non adatto a un singolo professionista ma perfetto per chi deve gestire un grande volume di dati medici. Pros Ho avuto modo di usarci durante un progetto/tirocinio dando una mano con l'amministrazione in uno studio medico. La cosa migliore è la visione a 360 gradi: in un'unica schermata hai lo storico del paziente, gli appuntamenti, le prescrizioni e le comunicazioni. Permette di automatizzare i promemoria e di avere tutto centralizzato sul cloud, eliminando per sempre le vecchie cartelle cliniche di carta che fanno solo disordine. Cons Il difetto più grande è la complessità. L'interfaccia è stracolma di menù, sottomenù e opzioni, quindi non è per niente intuitiva al primo impatto. Ci vuole un bel po' di formazione per capire come muoversi velocemente senza fare danni. Inoltre, essendo una piattaforma di fascia altissima (basata su Salesforce), i costi di licenza sono molto elevati, quindi ha senso solo per cliniche o studi già abbastanza strutturati. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Cara H. Adjuster Investment Banking ### "Powerful Platform for Centralizing Records and Workflows" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 8, 2026 My overall experience with Health Cloud has been positive. It provides a structured way to manage information, track activity, and keep teams aligned. I especially appreciate the ability to centralize records and use reporting tools to quickly find the information needed. While it takes some time to learn all of the functionality, it becomes a very useful platform for managing day-to-day workflows. Pros Health Cloud does a great job of bringing patient and client information into one centralized platform. I like having records, communication history, and other important data easily accessible without having to move between multiple systems. The reporting and customization capabilities are also valuable for managing workflows and improving collaboration across teams. It's a great value for money. Cons There can be a learning curve, especially when first getting familiar with the platform and its more advanced features. Some workflows require several steps, and certain customizations may require additional configuration or administrative support. Once everything is set up properly, though, the overall experience is much smoother. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DL Denis L. customer service representative Hospital & Health Care ### "heaalthcloudden" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 7, 2026 Health Cloud has been a god send. from disease surveillance to appointment booking I would recommend to anyone in the health care profession. Pros personalized patient engagement to allow more time with patients, resulting in reduction of burnouts to overworked staff. Cons longer than anticipated wit times when contacting technical support. once answered by technical support staff are very sufficient. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Front desk Hospitality ### "An easy to use platform " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 7, 2026 My overall experience with Health Cloud has been mostly positive. It is convenient, organized, and makes managing information easier which is very important. Pros I like that for the most part Health Cloud is easy to use and helps keep information organized and accessible. Cons Some of the features may take a little time to learn, especially when navigating the platform for the first time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Article Assistant or Consultant Accounting ### "Smarter Patient Care, Once You Master the Curve" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 16, 2026 Health Cloud is a powerful, enterprise-grade solution that transforms patient management. Once your team gets past the initial setup and training hurdles, the efficiency and clarity it brings to care coordination are hard to beat. Pros It centralizes everything about a patient into one clear, connected view. The ability to coordinate care plans, track patient history, and automate clinical workflows seamlessly in real time makes delivery much smoother. Cons Setup and customization are heavy lifts. The platform can feel overly complex at first, and navigating between detailed medical records and admin dashboards isn't always intuitive for new staff. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FC frye C. Partner Tech Wireless ### "Happy with Health Cloud week to week" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 15, 2026 Health Cloud has earned its place in our week for turning a client kickoff into a dated task list the same afternoon. We spend less time asking 'who owns this?' because the owner is on the card. Templates for repeat job types save the twenty minutes we used to spend rebuilding the same checklist. I would buy it again. Consider covering these topics to make your review more helpful:. Pros I would recommend Health Cloud to anyone doing turning a client kickoff into a dated task list the same afternoon. The board-plus-dates combination is what we actually use; everything else is optional. We spend less time asking 'who owns this?' because the owner is on the card. Cons Nothing meaningful to call out. Health Cloud has been a good fit for how we work and I would not change what we use it for. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Swetha C. Technical Program Management Automotive ### "Powerful Platform with a Learning Curve" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 13, 2026 Pros I like that Health Cloud brings patient information, case details, and communication into one place. It makes it easier to organize records, access relevant information, and collaborate across teams. The reporting and data management capabilities are also helpful for maintaining visibility across different cases and workflows. Cons The biggest challenge is the learning curve. There are a lot of features and configuration options, so it can take time to become comfortable with the platform. Some workflows also require several steps, and reporting or customization can feel complicated without prior Salesforce experience. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MW Michael W. HIPAA Privacy Officer Education Management ### "Health Cloud Could Be a Good Tool" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 August 12, 2026 My overall experience with this cloud tool is middle of the road. I like the idea of the tool; however I think it doesn't have redundancy for peace of mind. Pros A centralized repository for Health Cloud practitioners. This could be one stop shop for data sharing. Cons A one stop shop for data sharing has it own risk. If there isn't a redundant resource in the event this repository is compromised, then we are dead in the water. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jessica H. Claim Processer Staffing and Recruiting ### "Health Cloud by Salesforce is Complex and Secure " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 11, 2026 Overall for large companies and teams it is a great addition to the tool belt. Once users get a hang of it, it is very helpful Pros This software is extremely secure for the medical field. It made processing patient records easier all around. Whether you are putting in the data or running reports as a team. Cons For recently updated records there is a lag. There are a lot of moving parts in the software so you can miss steps and make mistakes very easily. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MK Mike K. Account Manager Broadcast Media ### "Powerful Platform with Great Data Management and Reporting" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 11, 2026 Overall, my experience with Health Cloud has been positive. It is a powerful and flexible platform that provides strong data management, reporting, patient record organization, and collaboration capabilities. Once users become familiar with the system, it can significantly improve organization and access to information. However, organizations should be prepared to invest time in training and implementation to get the most value from the platform. Pros Health Cloud provides a centralized platform for managing patient information, records, and interactions. I especially like the ability to organize large amounts of data in one place and easily access important information. The reporting capabilities are also useful for tracking performance, identifying trends, and making better-informed decisions. The integration with other Salesforce tools is another major advantage. Cons The learning curve can be fairly steep, especially for new users who are not already familiar with Salesforce. There are also many features and customization options, which can make the system feel overwhelming at first. Setting up the platform and configuring it to meet specific organizational needs can require significant time and expertise. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Natasha B. Customer Service Health, Wellness and Fitness ### "10/10 Would Recommend!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 11, 2026 Great value for your money. Easy agent collaboration that can be understood through the data management. Pros Provides detailed reporting to show comparisons and your growth scale over time to help determine effectiveness. Cons The learning curve took longer than expected because they are so many aspects to the program. Worth the time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Lexus K. Cleaner Hospitality ### "Useful app" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 August 9, 2026 Pros What I like about the HealthCloud app is that it keeps important health information organized in one place. It makes it easier to access patient details, manage tasks, and keep track of information without having to use several different systems. I also like that it can save time and make daily work more efficient once you become familiar with it. Cons What I dislike about the HealthCloud app is that it can be confusing at first. There are many features, menus, and options, which can make it difficult to find what you need quickly. Some parts of the app could also be simpler and more user-friendly, especially for new users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LR Leslie R. Founder Financial Services ### "A Robust Healthcare Platform with Strong Capabilities and a Few Hurdles " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 August 5, 2026 On the whole, I’ve been quite satisfied with Salesforce Health Cloud. It’s a dependable, feature-rich platform that makes it much easier to keep patient information organized and to manage day-to-day operations. Getting it up and running does require time and careful planning, but the payoff in the long run has been well worth it. I’d definitely recommend it to healthcare organizations that want a scalable solution—especially those already working within the Salesforce ecosystem. Pros What stood out most to me about Health Cloud was how well it brings everything together. The Patient 360 view is a real highlight—it gives you a complete picture of each patient's history and interactions without having to jump between screens. It also connects smoothly with other Salesforce tools, and the reporting and customization options are quite powerful. Once you get it properly configured, it becomes an incredibly useful asset for any care team. Cons The initial setup, though, is no small task. Integrating it with our existing systems and moving over large volumes of data took considerable effort. Some of the customization options assume a fair amount of technical know-how, and there's a noticeable learning curve for new team members. I also found that performance can lag occasionally when dealing with very large patient files. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Preethi S. software Asset configuration Computer Software ### "Helpful Platform with a Learning Curve" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 July 29, 2026 \*\*Manual Answer:\*\* > Overall, my experience with Health Cloud has been good. It took a little time to learn at first, but once I became familiar with it, it made managing patient information and daily tasks much easier. I found it helpful for keeping everything organized in one place, which reduced the need to switch between different systems. While there are a few areas that could be simpler, the platform has been reliable and has made day-to-day work more efficient. Pros What I liked most about Health Cloud was how easy it was to find the information I needed without jumping between different screens. Having patient details, appointments, and previous interactions in one place made daily tasks much more manageable. Once I got familiar with the system, it helped save time and made it easier to keep track of everything. It felt like a practical tool that supported the work instead of making it more complicated. Cons The thing liked least about Health Cloud was that it took some time to get comfortable with all the features. At first, it felt a bit overwhelming because there are many options and screens to navigate. Sometimes the pages were slower to load, especially when working with large amounts of data, and finding certain settings wasn't always straightforward. Once I got used to it, these issues became less of a problem, So I feel that initial learning curve was definitely the biggest drawback. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Assistant Consumer Goods ### "Reliable Patient Management Tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 28, 2026 All in all my experience with Health Cloud has been positive though subscription is not worth the money and can be little expensive. Also the system building process is a bit confusing for a new user like me. Pros Health Cloud is the best tool to handle patient records. It provides complete overview of patient's history, care routine, appointments or the suggestions and interactions made. The reporting tool of Health Cloud help tracking patient's recovery or condition. Also it provides strong data management features as it keeps data organized and available at one place which helps managing many patient information easily. Cons The thing I like least about Health Cloud is the learning curve as Health Cloud is feature fed but they are bit difficult to understand how the tool works. Also the customer support is not great at assisting when needed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NB Nevzat B. Software and Web development Information Technology and Services ### "Ottima piattaforma per la gestione clinica e dei dati, molto potente ma complessa" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 25, 2026 Ho trovato l'assistenza clienti molto preparata nell'aiutare a configurare i moduli complessi durante la fase di avvio. L'esperienza complessiva è solida e altamente professionale, ideale per chi ha bisogno di gestire grandi volumi di dati clinici in sicurezza. Pros La gestione dei record dei pazienti e la centralizzazione dei dati clinici sono eccezionali. Permette di avere una visione completa del percorso di cura in un'unica interfaccia, e gli strumenti di reporting e data management offrono una precisione notevole per l'analisi dei flussi sanitari. Cons La curva di apprendimento iniziale e la fase di system building richiedono competenze tecniche avanzate e un supporto dedicato non indifferente. Inoltre, il rapporto qualità-prezzo risente di costi di licenza e implementazione piuttosto alti. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reasons for choosing Health Cloud Ho scelto questa soluzione soprattutto per la flessibilità dell'ecosistema CRM e la capacità di personalizzare i flussi di lavoro clinici e amministrativi in modo molto più integrato rispetto ai competitor tradizional Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AG Aryan Gautam J. Research assistant Computer Software ### "Efficient healthcare CRM" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 24, 2026 Pros ability to provide a complete, 360-degree view of patient information in one place. It makes it easier to manage patient relationships, coordinate care, and track interactions across different teams. Cons initial setup and customization can be complex and time-consuming, especially for organizations with unique workflows. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Precious M. Director of Sales and Marketing Computer & Network Security ### "Best in class " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 24, 2026 Overall, my experience with Salesforce Health Cloud has been positive, as it provides a comprehensive platform that supports both efficiency and collaboration in a healthcare-focused environment. It has significantly improved how we manage patient information, track interactions, and coordinate care across teams. While there are some challenges, particularly with usability and the initial learning curve, the benefits tend to outweigh the drawbacks over time. Once familiar with the system, it becomes a powerful tool that enhances productivity and helps streamline daily responsibilities. The ability to customize workflows and generate meaningful reports adds long-term value for both employees and the organization. Despite occasional technical or usability concerns, Health Cloud continues to play an important role in improving service delivery and operational consistency. With ongoing improvements and proper training, it has the potential to be even more effective and user-friendly. Pros I appreciate how Salesforce Health Cloud brings all patient information into one place, making daily workflows more efficient and organized. Having a unified view of patient history, interactions, and care plans helps reduce time spent switching between systems and improves overall accuracy. The platform’s automation features are especially helpful for task management, reminders, and follow-ups, which keeps everything on track without constant manual input. I also like how customizable it is, allowing our team to tailor dashboards and workflows to match how we actually work. Collaboration is another strong point, as it makes it easier for different departments to stay aligned and communicate effectively. The reporting tools provide valuable insights that help us make better decisions and improve service delivery. Overall, Health Cloud supports a more streamlined, patient-centered approach while helping employees stay productive and organized throughout the day. Cons One of the main challenges I have experienced with Salesforce Health Cloud is its complexity, especially for new users. The learning curve can be steep, and it often takes time to fully understand how to navigate the system efficiently. Some processes feel overly complicated, requiring multiple steps to complete simple tasks, which can slow down productivity. Additionally, occasional system lag or performance issues can be frustrating during busy work periods. Customization, while powerful, can sometimes lead to inconsistencies if not managed properly, making it harder to maintain standard workflows across teams. Another downside is that certain features are not as intuitive as they could be, requiring extra training or support to use effectively. While the platform is robust, it can feel overwhelming at times, especially when updates or changes are introduced without sufficient guidance or onboarding support for employees. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AC Andi C. Advancement Director Hospital & Health Care ### "Advancement Director" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 July 22, 2026 Pros Each record had the ability to capture a lot of information, and the most important fields can be made mandatory. Also, the smart search can identify records even if you have a typo or use a nick name. Cons The cost is high, and the platform is best suited for larger organizations. Small organizations can get a similar profile organization system with less expensive CRM platforms. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Pradip K. Office Admin Hospital & Health Care ### "Powerful patient data and care coordination hub with a steep learning curve." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 12, 2026 Salesforce Health Cloud is a highly robust system for centralizing patient data and coordinating care across teams. It offers unmatched data depth and reporting capabilities, though getting the most out of it requires a significant time investment in setup and training. Pros The platform is outstanding for patient records and comprehensive data management. It allows for seamless agency collaboration across different care teams, and the custom reporting capabilities are incredibly powerful once set up. Customer support is also very responsive. Cons The initial ease of use is tough due to a very steep learning curve for non-technical healthcare staff. It requires extensive customization, meaning the overall value for money can feel low during the early implementation stages. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Namrata A. IT Recruiter Information Services ### "Powerful Platform for Patient Care Management " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 11, 2026 Overall, my experience with Health Cloud has been positive. It offers powerful tools for managing patient information, coordinating care, and improving workflows. While it takes some time to learn all of its capabilities, it has helped make daily processes more efficient and organized. Pros Health Cloud made it much easier to keep patient information organized in one place. I liked how it provided a complete view of patient records and helped improve communication between care teams. The interface is intuitive once you get used to it, and the reporting features are very useful. Cons The initial setup and customization can take time and may require technical expertise. Some features also have a learning curve, and performance can occasionally feel slow when working with large amounts of data. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. alessandro N. admin Commercial Real Estate ### "Health Cloud review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 July 8, 2026 Pros possibility for specialists to share clinical files in real time and making follow-up patieneces faster Cons expensive for small reality as a medical center with less then 3 operators.high risk of not respecting italian law about privacy Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MP Marco P. Investment Advisor Banking ### "A useful and efficient Healthcare Management Solution " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 July 2, 2026 Overall, my experience with Health Cloud has been positive. It offers useful features for managing information efficiently and supports better organization of daily work. Although there is a learning curve and some areas could be more user-friendly, it is a valuable solution overall. Pros What I liked most about Health Cloud is its intuitive interface and the way it keeps important patient information organized in one place. It makes collaboration easier and helps improve efficiency in daily tasks. Overall, it provides a smooth and user-friendly experience. Cons What I didn’t like about Health Cloud is that some features can be difficult to learn at first, and the interface may feel overwhelming for new users. At times, certain processes require too many steps, which can slow down daily tasks. Overall, there is room for improvement in usability. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BP Bansil P. Software developer Computer Software ### "Powerful Healthcare CRM That Simplifies Patient Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 2, 2026 My overall experience with Health Cloud has been very positive. It has helped improve patient data management, streamlined care coordination, and reduced manual work through automation. The interface is intuitive once users become familiar with it, and the reporting capabilities provide valuable insights for healthcare teams. Overall, it has been a reliable solution for managing patient relationships and clinical workflows. Pros Health Cloud makes it easy to keep patient information organized in one place. The platform provides a complete view of patient interactions, making care coordination much more efficient. It is flexible, integrates well with other Salesforce products, and offers powerful reporting and workflow automation features. Cons The initial implementation and customization can be time-consuming, especially for organizations with complex workflows. Some advanced features also require training before users can take full advantage of them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MR Melissa R. Digital Champion Food Production ### "Review Melissa Robertson taco bell." 5.0 Overall Rating 5.0 5.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 June 17, 2026 It has been super interesting I couldn't put it down like. Really good babe ok I was reading. It's very educational. Pros I loved how easy it was to read and I understand. I like learning and it Was very resourceful. I loved it. Cons I couldn't really get i to it and read because I. Am not in upper management if I had access it would have been educational. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Carepatron vs Health Cloud](https://www.capterra.com/compare/172299-195467/Health-Cloud-vs-Care-Patron)