# Health Cloud Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Health Cloud Software - reviews, pricing plans, popular comparisons to other Insurance products and more.

Source: https://www.capterra.com/p/172299/Health-Cloud

---

# 

 Health Cloud Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Health Cloud

## What is Health Cloud?

See how Salesforce Health Cloud can engage members throughout their healthcare journey. Discover how to personalize care, streamline authorization requests with utilization management, and promote collaboration to achieve the best member outcomes.

## What is Health Cloud used for?

[Patient Management](https://www.capterra.com/patient-management-software/)[Patient Portal](https://www.capterra.com/patient-portal-software/)[Human Services](https://www.capterra.com/human-services-software/)

Overall rating

Based on 42 user reviews

Reviews sentiment

Positive

90%

Neutral

10%

Negative

0%

Starting price

$350

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## Health Cloud alternatives

Highest Rated

[4.8 (518)](https://www.capterra.com/p/178984/Jane-App/reviews/)

Starting price

$54.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[3.9 (1,369)](https://www.capterra.com/p/129169/Tebra/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

74%

of reviewers

rated it above 4 stars

[4.6 (204)](https://www.capterra.com/p/180530/Power-Diary/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.0 (1,283)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/)

Starting price

$300.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

79%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/172299/Health-Cloud/alternatives/)

## FAQs about Health Cloud

Overview

### Which roles and teams benefit most from Health Cloud?

Health Cloud is most used by healthcare operations teams, care coordinators, and clinical staff who manage patient records, case workflows, and service delivery. Administrators and managers use it to streamline intake, scheduling, and reporting, while technical teams support integrations, customization, and data visibility across patient-facing and back-office processes.

Answer based on 39 reviews

Overview

### What company size and industries is Health Cloud built for?

Health Cloud is designed for healthcare providers, payers, public health agencies, and life sciences organizations, with strongest adoption among small businesses at 76%. Reviewer usage is concentrated in Health, Wellness and Fitness at 22% and Hospital & Health Care at 19%, with some presence in Accounting at 6%.

Answer based on 39 reviews

Features and Usability

### What are the key features of Health Cloud?

Health Cloud offers patient management, EMR/EHR, care plan management, appointment scheduling, and patient portal tools for healthcare workflows. It also includes HIPAA compliance, access controls/permissions, audit management, reporting and analytics, alerts/notifications, and third-party integrations for clinical, administrative, and communication tasks.

Pricing

### How much does it cost and what fees or limitations are included?

Health Cloud starts at $350/user/month for Enterprise, with Unlimited at 525 and Agentforce 1 for Service or Sales at 750; a free trial is available. Reviewers say it suits larger organizations, but setup, training, customization, storage, and licensing can raise costs, especially for smaller teams.

Answer based on 12 reviews

Integrations

### Which third-party tools and platforms does Health Cloud integrate with?

Health Cloud connects natively to Tableau.

Answer based on 8 reviews

Getting Started and Support

### What training and onboarding options does Health Cloud offer?

Health Cloud provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided remote learning, webinars cover scheduled group learning, and documentation offers written reference material for self-paced review.

Answer based on 8 reviews

Getting Started and Support

### What customer support options does Health Cloud offer?

Health Cloud provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Reviewers describe customer support as fast, informative, and patient, with helpful answers when questions come up. Some also note that documentation and community resources make it easier to resolve issues.

Answer based on 4 reviews

Features and Usability

### Is Health Cloud easy to navigate?

Health Cloud gives care teams a centralized interface for patient data, scheduling, and care plans, but navigation can feel busy at first. Many healthcare users find the layout clear once trained, especially in Salesforce-based environments, while smaller or less technical teams may need time to adjust to the menus and reporting setup.

Answer based on 13 reviews

Features and Usability

### How easy is Health Cloud to use day to day?

Health Cloud supports daily care coordination well once teams learn the system, but early use often feels complex. Enterprise healthcare organizations and Salesforce-experienced admins adapt faster, while new users may need training, technical support, and extra setup time for workflows, reporting, integrations, and patient data management.

Answer based on 13 reviews

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Appointment Management

4.3 (17)

76.47% of 17 reviewers that rated this feature as important or highly important

Manage various aspects of appointments including booking, rescheduling, canceling

HIPAA Compliant

4.5 (12)

75.00% of 12 reviewers that rated this feature as important or highly important

Compliant with HIPAA, which sets standards for sensitive patient data protection

Reporting & Statistics

4.4 (11)

81.82% of 11 reviewers that rated this feature as important or highly important

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Charting

4.2 (10)

80.00% of 10 reviewers that rated this feature as important or highly important

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Mobile Access

4.6 (10)

80.00% of 10 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Customizable Reports

4.3 (9)

88.89% of 9 reviewers that rated this feature as important or highly important

Alter the layout and content of reports

Health Cloud 171 features

Shows that electronic documents are authentic and linked to specific records

Define levels of authorization for access to specific files or systems

Integrate with a third-party accounting system

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and report on everything that happens within the system or network

Track and document all activities across devices, networks, and other systems

Generate one-off reports that meet information requirements

Handle the registration and admission process for existing and new students

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Manage various aspects of appointments including booking, rescheduling, canceling

Schedule appointments via a calendar

Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

Tickets are automatically assigned to specific agents based on predefined rules

Automatically create schedules based on business needs or employee availability and qualifications

The allocation and provision of beds

Create, manage, and send invoices or bills to customers

Track and manage schedules and meetings via an integrated calendar

Synchronize with other calendars to view mutual availability and schedules

Notifications/alerts for upcoming events or tasks

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Record candidates' information such as role, professional qualifications, experiences, skills or attributes

Manage the treatment plan and coordination between care providers and patients with special health care needs

Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Communicate using direct chat or messages within the system

Process of submitting and following up on claims with insurance companies

Manage contact details and communication with clients

Private online space that lets businesses securely share documents and provide information access to clients

Tools to manage single or multiple clinical studies within a centralized platform

Provides a channel for team members to share media files, communicate, and work together

Tracking, calculating, and paying commissions and earnings to employees

Manage and track all internal and external communication conducted via calls, email, text, or chat

Track and manage adherence to policies for any service, product, process, or supplier

Track and report regulatory data to either internal management or external stakeholders

Automated reminders and confirmations for booked appointments and events via text or email

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Process to track, record, and analyze expenses that occurred over the entire duration of a given project

A collection of customer information such as contact details, demographics, previous interactions, etc.

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Collect, process and structure data from multiple sources for further analysis

Import, collect, and capture data from multiple sources

Import and export data to and from software applications

Protect sensitive data for digital privacy

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Process of checking different types of data for accuracy to avoid errors or inconsistencies

Graphical representation of data

Electronic signing method that validates the authenticity and integrity of a digital document

Convert paper files into digital images

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Data entry quality control method that involves recording the same data twice to maintain integrity

Assemble applications and processes by dragging over and arranging pre-built components

Import, collect, and capture data from multiple sources

Electronically collect payments for goods or services

Digitally sign online documents

Identifying if all conditions that entitle a client to certain benefits are met

Receive and/or send email notifications for urgent updates, requests, or other information

Manage, store and organize emails within the system or via third-party apps

Reminders sent via email

Track employee schedules, availability, and performance across projects and tasks

Create and securely store digital patient records

Monitor expiration dates for inventory items

Plan, manage, and track the financial activities of an individual or organization

Software designed for the healthcare industry

Intended for medical use such as diagnosis, treatment, and consultation

Form predictions based on past and present data/trends

Store, manage and track all forms in a centralized location

Establish measurable goals and objectives and track their progress over a specific period of time

Visual representation of data using various graphical elements such as charts, graphs, maps & other visual aids

Compliant with HIPAA, which sets standards for sensitive patient data protection

Information, data and reports that are being tracked over time

Manage updates to member's immunization records and track individual allergies

Care of patients who are admitted and stay in the hospital overnight

Create, administer and manage insurance policies for various customers and insurance lines

Track and manage inventory levels to maintain proper supply

Maintain and control the stock level of inventory

Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Allows you to effectively manage samples and associated data

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Businesses operating within the life and health insurance sectors

Ability to chat online in real time

Automate workflows and trigger campaigns based on customer actions

Send messages to multiple recipients at the same time

Manage billing and payments for a healthcare provider

Records of patients' medical history

Personalize text messages using templates and custom fields

Communicate using messages within the system

Access software remotely via mobile devices

Notifications via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Manage and handle various international currencies

Manage and support multiple locations

Manage and track customer orders for goods, investments, or any other purchases

Track orders throughout the fulfillment process

Care of patients who do not stay overnight

Allow communication between the company and patients via messages, SMS, emails, phone, and more

Educational and medical resources that are delivered to patients online

Allows medical providers to engage patients in a variety of ways to ensure their health.

Identify patient's location at any given point in time

Managing and tracking patient health, progress, communication, and treatment plans

Observing and tracking a patient's health status, condition, and wellbeing

Online portal where patients can access information such as health records, treatment plants, etc.

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

Helps clinical trials/labs get patients for participation.

Book and manage patient appointments and follow-ups

Accept, record, and reconcile financial transactions

Manage employee salary processes, data, taxes, and records administration efficiently

Stock, distribute, and manage billing for drugs

Track and organize physician schedules and pertinent information

Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc.

Create, manage, and track policies and procedures within an organization

Predict future data based on historical data sets

Ability to link barcodes or serial numbers with specific items for identification

Document and report the progress of ongoing projects

Reporting on how each user, task or process has advanced since its initiation

Specialized for companies in property and casualty (P&C) insurance sector

Create, send, and track purchase orders and their statuses

Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity

Generate quotes or estimates for customers

Randomize the displayed order of questions and answer options

Collect data in real-time

Receive notification of issues as soon as they occur

Receive data and information in real time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Ability to record, store, update, and retrieve information

Log and store the source of contacts/leads

Log and store the source of contacts/leads

Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc.

Timed notification for any upcoming task, deadline, appointment, or activity

Purchase and replenish product stock based on inventory levels and needs

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Initiate collection and analysis of known risks

Set & manage permission levels based on user roles and restrict access to only authorized individuals

An order generated by a seller to a customer, containing details about products or services

Send individual or bulk text messages at predetermined times

Plan availability and assign specific time slots for tasks and resources

Search and filter data across systems to locate required information by entering keywords or certain criteria

Group leads or contacts based on their specific characteristics

Online portal through which end users can access the system, manage tasks, or obtain information

Manage and track orders being shipped to customers

Send messages via SMS

Reminders sent via SMS/text message

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Manage the buying, selling, and holding of stocks

Create, manage and track all task activities and progression

Track the status and progress of tasks

Track and manage the scheduling of tasks

Create, save, and re-purpose templates for emails, forms, etc.

Set up connections to third-party platforms to improve business processes

Measure and track time including hours worked and paid time off (PTO)

Track employee/learner's progression through training programs

Create treatment plans that document interventions and outcomes to track patient progress

Allows clinics and academic institutions to create trials and studies from scratch.

Track and interpret metrics on the usage of company resources

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Record, update and manage waiting lists

Estimated waiting time in the queue

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.4 (42)

4.4

Based on 42 reviews

## Pricing

Value for money

3.9 (35)

Free Trial

[View pricing plan details](https://www.capterra.com/p/172299/Health-Cloud/pricing/)

Health Cloud Enterprise

$350.00

Per User,Per Month

It includes:

-   Clinical and Insurance Data Models
-   Integrated Care Management
-   Omnistudio and FlexCards

Health Cloud Unlimited

$525.00

Per User,Per Month

It includes:

-   Everything in Enterprise, plus More Storage and Automation
-   Predictive and Generative AI
-   Premier Success Plan and Full Sandbox

Health Cloud Agentforce 1 for Service

$750.00

Per User,Per Month

It includes:

-   Service AI
-   Customer Communities
-   Slack Collaboration and Productivity

Health Cloud Agentforce 1 for Sales

$750.00

Per User,Per Month

It includes:

-   Sales AI
-   Partner Apps
-   Slack Collaboration and Productivity

Value for money

3.9 (35)

3.9

Based on 35 reviews

## Integrations

[

Tableau](https://www.capterra.com/p/208764/Tableau/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.1 (37)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.1 (37)

4.1

Based on 37 reviews

## User reviews

Overall rating

4.5

Based on 42 reviews

Filter by rating

5(23)

4(15)

3(4)

2(0)

1(0)

Mentioned topic

Sorted by most recent

MR

Melissa R.

Digital Champion

Food Production

### "Review Melissa Robertson taco bell."

5.0

Overall Rating

5.0

5.0

Ease of Use

2.0

2.0

Features

4.0

4.0

Customer Service

1.0

1.0

Likelihood to Recommend

3/10

June 17, 2026

It has been super interesting I couldn't put it down like. Really good babe ok I was reading. It's very educational.

Pros

I loved how easy it was to read and I understand. I like learning and it Was very resourceful. I loved it.

Cons

I couldn't really get i to it and read because I. Am not in upper management if I had access it would have been educational.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TK

Tim K.

Draftsman

Utilities

### "Good, but Expensive"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

4/10

June 16, 2026

As a user, overall mediocre impression of the Health Cloud. The value for money just doesn't seem to be there.

Pros

The consolidation of medical history, medications, appointments, and insurance into a single interface.

Cons

High liscensing and integration costs, complex electronic health record data mapping, and stringent compliance requirements.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

YS

Yogesh S.

Flutter Developer

Computer Software

### "Efficient and Reliable Healthcare Management Platform"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

June 3, 2026

Overall, my experience with Health Cloud has been very positive. It is a reliable platform for healthcare management, offering strong reporting, data management, and workflow automation features. The system improves productivity and collaboration while keeping patient information organized and accessible. Despite a few minor bugs and setup complexities, the platform delivers good value and is highly useful for healthcare organizations.

Pros

Health Cloud offers excellent value for money with its wide range of healthcare management features and strong data organization capabilities. The platform is easy to use once configured properly and helps teams manage patient information efficiently. The reporting tools provide useful insights and simplify tracking and analysis. Customer support is responsive and helpful when resolving issues or assisting with setup. Data management is one of the strongest features, allowing secure and organized handling of patient records and workflows.

Cons

Some bugs and performance issues can appear occasionally, especially when working with large amounts of data. Initial setup and customization may take time for new users, and certain advanced features require additional learning. Payroll-related integrations could also be improved for a smoother experience.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Mailen G.

Patient

Hospital & Health Care

### "Helpful Patient Tool but Limited Access"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

May 29, 2026

As a patient, I find Health Cloud helpful for managing my appointments and staying connected with my healthcare providers. It makes communication and follow-ups easier. However, access to full medical information depends on what the clinic allows, and it can take some time to get used to the system.

Pros

Easy to keep track of appointments and care Good communication with the healthcare team Organized patient information in one place Helpful reminders for visits and treatments Makes it easier to stay updated on my health care

Cons

Not all medical information is visible to patients Features depend on what the clinic enables Can be confusing at first for new users Sometimes updates are not immediate

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

ET

eldho t.

BATTERY TEST TECHNICIAN

Electrical/Electronic Manufacturing

### "EXCELLENT .."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 27, 2026

Users love the 360-degree view of patient data. It successfully aggregates medical histories, communication logs, and social determinants of health into one dashboard.

Pros

It aggregates clinical and non-clinical data from EHRs, insurance systems, and wearables into one place

Cons

Setting up the platform requires highly specialized Salesforce administrators. Moving from a legacy system to Health Cloud often takes months of development.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

EH

Edgar H.

Manager

Health, Wellness and Fitness

### "Helpful Tool for Managing Patient Care"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 26, 2026

My overall experience with Health Cloud has been really good. It helps keep patient information organized, makes communication easier, and gives the team a better way to manage care in one place

Pros

What I liked most about Health Cloud is that it keeps everything in one place, making it easier to find patient info, stay organized, and work better with the care team.

Cons

What I liked least about Health Cloud is that it can feel a bit confusing at first. There are a lot of features, so it takes some time to get comfortable with everything

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Manager

Information Services

### "Reliable and Efficient Healthcare Management Platform"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

May 24, 2026

Overall, my experience with Health Cloud has been positive. It provides a reliable and organized system for managing healthcare operations, patient information, and reporting. The platform offers strong functionality and flexibility, although there is a learning curve when getting started.

Pros

What I like most about Health Cloud is how it centralizes patient and healthcare data in one place, making information easier to access and manage. The platform is user-friendly, highly customizable, and supports smooth collaboration between teams. Reporting and data tracking are also very helpful for improving workflow and patient engagement.

Cons

The setup process can be a bit complex for first-time users, and some features require technical knowledge to fully utilize. The platform can also feel expensive for smaller organizations, and occasional system lag may occur when handling large volumes of data.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KC

Kayla C.

Coordinator

Hospital & Health Care

### "It’s nice but needs fixing "

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

May 17, 2026

Pros

Health cloud is a useful tool for us in the office as we navigate scheduling and other data entries. It helps manage our data and keeps us processing things quickly.

Cons

It has a lot of bugs and it works very slowly. It is hard to get ahold of customer service sometimes.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NK

Navpreet K.

Physician

Health, Wellness and Fitness

### "Reliable tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 15, 2026

The reporting and tracking features are very useful for monitoring patient progress and improving overall productivity. Overall, Health Cloud software is a reliable and effective solution for healthcare management.

Pros

It improves communication between healthcare teams and makes it easier to manage appointments, records, and follow-ups efficiently. The software is user-friendly and helps save time by reducing manual work and paperwork.

Cons

One thing I least like about Health Cloud software is that it can sometimes feel complex for new users because of the large number of features and tools available.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Advocate

Civic & Social Organization

### " Great Features but Requires Training and Setup"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

4/10

May 10, 2026

The platform offers a lot of customization, automation, and collaboration features that help improve communication and streamline workflows across teams. However, the system can feel overwhelming for new users due to the learning curve, setup complexity, and higher cost compared to some competitors. It works best for organizations that need advanced healthcare management tools and are willing to invest time and resources into implementation and training.

Pros

Self-service options allow patients and staff to access information, update details, and manage certain tasks independently.

Cons

Health Cloud can be expensive compared to some competitors, especially for smaller organizations, because many advanced features, integrations, and customization options may require higher-tier plans or additional costs.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Davide S.

Impiegato amministrativo

Health, Wellness and Fitness

### "Completo ma complesso"

3.0

Overall Rating

3.0

3.0

Ease of Use

1.0

1.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

3/10

May 9, 2026

Non molto positiva dovuta appunto a difficoltà nella selezione di alcune opzioni. Quindi non è stata molto semplice

Pros

Permette una gestione personalizzata del paziente i neo verse informazioni necessarie. In grandi aziende sanitarie sicuramente diventa utile

Cons

Ha un ecosistema molto restrittivo e i costi della piattaforma sono parecchio alti. Essendo molto personalizzabile è anche molto complesso

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JK

Julia K.

commis comptable

Hospitality

### "Plateforme puissante pour la coordination des soins, mais complexe à maîtriser"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

May 4, 2026

Dans l’ensemble, Health Cloud est une solution puissante et complète pour la gestion des données de santé et la coordination des soins. Une fois maîtrisé, il améliore clairement l’efficacité des équipes et la qualité du suivi des patients. Cependant, sa complexité et son coût peuvent représenter un frein pour les organisations moins expérimentées ou de petite taille.

Pros

Health Cloud est particulièrement efficace pour centraliser les informations des patients et améliorer la coordination des soins. J’ai apprécié la capacité à regrouper les données provenant de différentes sources dans une seule plateforme, ce qui facilite la prise de décision. Les outils de gestion des parcours de soins et l’automatisation des processus permettent également de gagner du temps et d’améliorer le suivi des patients.

Cons

Le principal inconvénient est la complexité de la plateforme, qui nécessite un temps d’apprentissage important. La configuration initiale peut être longue et parfois difficile sans accompagnement technique. Le coût peut également être élevé pour les petites structures, et certaines fonctionnalités avancées demandent une formation supplémentaire pour être bien utilisées.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Nasrullah A.

Engineer

Computer Software

### "Reliable Health Cloud with Strong Features and Support, Minor Bugs and Setup Challenges"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

May 3, 2026

Overall, my experience with Health Cloud has been positive. The platform significantly improves the efficiency of healthcare management through its comprehensive features and ease of use. Despite minor issues with bugs and customization, the benefits outweigh the drawbacks. The value for money is reasonable given the extensive functionality provided. I would recommend Health Cloud to healthcare organizations looking for a scalable and integrated solution to enhance patient care and administrative tasks.

Pros

Intuitive interface, strong scheduling, reliable reporting, good customer support, seamless data integration.

Cons

While Health Cloud is generally reliable, occasional bugs and system slowdowns can disrupt workflow, especially during peak usage times. Some advanced customization options are limited, which may restrict flexibility for highly specialized healthcare practices. Additionally, the initial setup process can be complex and time-consuming without sufficient technical support.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CS

Chelsea S.

Sales

Automotive

### "Decent product"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

3/10

April 23, 2026

Pros

Centralizes patient data and improves workflow. Salesforce Health Cloud makes coordination and communication much easier.

Cons

Can be slow and complex to navigate. Salesforce Health Cloud has a learning curve and setup can be time-consuming

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Software Engineer

Information Technology and Services

### "Salesforce Health Cloud: Powerful Patient Management Platform with a Steep Learning Curve"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

April 21, 2026

Pros

What I like most about Salesforce Health Cloud is how well it centralizes patient information and makes it easier for care teams to coordinate everything in one place. Having all patient data, interactions, and care plans in a single system really improves visibility and reduces the need to switch between multiple tools. In terms of data management, it does a strong job of organizing complex patient information in a structured way. It’s especially useful for tracking care history and making sure everyone involved has access to the same updated information. Reporting is also quite powerful. You can build detailed dashboards and reports that help track patient outcomes, care progress, and operational metrics. This makes it easier for teams to make data-driven decisions. From a scheduling perspective, it helps coordinate appointments and care activities more efficiently, reducing manual effort and improving communication between care providers. The platform is generally easy to use once you get familiar with it, especially if you already have experience with Salesforce products. The UI can feel complex at first, but it becomes more intuitive over time. In terms of value for money, it’s more suitable for larger healthcare organizations since it’s a premium enterprise solution, but it delivers strong value when used at scale. Customer support is reliable, and there’s a large ecosystem of documentation and community resources, which helps when issues come up. As for bugs and issues, it’s generally stable, though like any large enterprise system, occasional performance delays or configuration complexity can happen depending on how it’s set up.

Cons

One of the main drawbacks of Salesforce Health Cloud is that it can feel quite complex, especially during initial setup and onboarding. It’s not always intuitive for new users, and it often requires training to use effectively. Another challenge is the overall ease of use. While it becomes more manageable over time, the interface can feel cluttered due to the number of features and configurations available, which can be overwhelming for smaller teams or less technical users. In terms of value for money, it can be expensive, especially for smaller healthcare organizations. A lot of the advanced capabilities require additional customization or add-ons, which increases the overall cost. Reporting and data management are powerful, but setting them up properly often requires technical expertise or admin support. It’s not always straightforward to configure without help. There can also be occasional performance or configuration issues, particularly in heavily customized environments, which can slow down workflows or require troubleshooting. Overall, while it’s a strong platform, it does come with a learning curve and complexity that may not suit every organization.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TI

TERRIYANNA I.

Administration

Medical Practice

### "Extremely Expensive"

5.0

Overall Rating

5.0

5.0

Ease of Use

1.0

1.0

Features

2.0

2.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

April 19, 2026

It is great for large organizations who can afford the expensive price range. I'm sure more people would use it, if it was more affordable.

Pros

Patient 360 is the best feature. It consolidates clinical data and communication history into a single timeline. The salesforce shield is the best for HIPAA and GDPR compliant.

Cons

It is extremely expensive. The monthly price is almost the amount of my car note. It is extremely difficult to set up.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Manager

Arts and Crafts

### "Opinion on health cloud"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 19, 2026

My overall experience with Health Cloud has been positive, especially in terms of improving patient visibility and care coordination. The platform does a great job of centralizing patient information into a single, comprehensive view, which helps streamline workflows and supports more personalized care.

Pros

The biggest strength is the 360-degree patient view—it pulls together medical history, appointments, communications, and care plans so providers don’t have to jump between systems. That alone can save time and reduce errors

Cons

A common downside of Health Cloud is that it can feel complex and difficult to implement, especially for teams without strong Salesforce experience. Setup, customization, and ongoing maintenance often require specialized knowledge or outside support.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Soundararajan K.

Test Lead

Hospital & Health Care

### "Excellent platform for HealthCare providers"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

April 14, 2026

Overall our org is very happy in implementing SFHC to replace one of the legacy health care application. It provides opportunity to integrate with various modern applications such as D365 for billing, Successfactors for onboarding etc.,

Pros

Salesforce health cloud(SFHC) platform is an excellent application which provides 360-degree view of each customer. From clinical data and appointment histories to communication preferences and social determinants, everything is easily accessible in one intuitive interface. We use SFHC extensively in our org to capture customer details, funding, careplan, workorder, schedules, service resources.

Cons

What I liked least about Health Cloud is the implementation complexity and cost. At times the application is very slow

Switched from

[Procura](https://www.capterra.com/p/124533/Procura/)

Procura was on the outdated technology not supported by the vendor anymore

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SR

Samantha R.

Finance

Accounting

### "Great service 👌"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

April 12, 2026

Pros

User-friendly interface, strong patient data tracking, seamless integration, and improves care coordination across teams using Salesforce Health Cloud

Cons

Costly, complex setup, steep learning curve, customization can require significant time and expertise

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Dentista

Hospital & Health Care

### "Potente per la gestione sanitaria, ma richiede esperienza"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

2/10

April 4, 2026

In generale, è uno strumento molto potente, ma più adatto a organizzazioni grandi o già digitalizzate piuttosto che a chi cerca una soluzione semplice e veloce da implementare.

Pros

permette ai professionisti sanitari di lavorare in modo più coordinato, migliorando la comunicazione e rendendo più efficiente l’organizzazione di visite, terapie e follow-up. Inoltre, l’integrazione con altri strumenti Salesforce e con sistemi sanitari esterni rappresenta un grande vantaggio per chi opera in contesti strutturati e complessi.

Cons

questa completezza può diventare un limite. La piattaforma non è immediata da utilizzare e richiede tempo per essere configurata correttamente, oltre a una certa formazione per sfruttarne tutte le funzionalità. Anche i costi possono risultare elevati, soprattutto per realtà più piccole, rendendola meno accessibile a chi ha budget limitati.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Admin

Health, Wellness and Fitness

### "Transforming Patient Care with Health Cloud"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 25, 2026

Overall, my experience with Salesforce Health Cloud is that it’s powerful but requires commitment. It’s not just a tool you install and immediately see results from—it shines when the organization invests in proper setup, integration, and training.

Pros

It’s also strong on interoperability. It integrates with EHR systems and other healthcare tools, so organizations don’t have to rip and replace existing systems—they can layer Health Cloud on top and connect everything.

Cons

Health Cloud isn’t plug-and-play. Setting it up properly—especially integrating with EHRs, mapping data models, and configuring workflows—can take months and requires experienced Salesforce developers

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Chanda Q.

IVT

Computer & Network Security

### "Strong management tool"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

5/10

March 24, 2026

my experience with Health Cloud was positive. It helped with organization, visibility, and managing patient related information in a more structured way. The biggest challenge was getting comfortable with all of the features at first, but once I learned the system better, it became much more useful in day to day work.

Pros

What I liked most about Health Cloud was that it gave a more complete view of patient information in one place. It made it easier to keep track of interactions, coordinate communication, and stay more organized instead of jumping between different systems. I also liked the reporting and customization options once I became more familiar with the platform.

Cons

What I liked least was that it can feel complex in the beginning. There is definitely a learning curve, and some parts of the system are not as intuitive as they could be. It can also take time to set things up the way your team wants, especially if you need specific workflows or reporting.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Representative

Accounting

### "Awesome experience "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 23, 2026

The Initial Hurdle: Most users describe the first 6 months as "intense." Between data migration from old EHRs and staff training, the learning curve is steep.

Pros

The "Patient 360" View This is the most praised feature in almost every review. It pulls data from Electronic Health Records (EHR), insurance claims, and even wearable devices into one screen. The Benefit: You don't have to hunt through five different systems to see a patient’s history. You see their clinical data alongside their communication preferences and "Social Determinants of Health" (like whether they have reliable transportation to appointments).

Cons

The "Implementation Heavyweight" Setting up Health Cloud isn't a "plug-and-play" experience. The Issue: Mapping clinical data from legacy EHRs (like Epic or Cerner) into the Salesforce data model is notoriously difficult. It often requires expensive middleware (like MuleSoft) and specialized consultants to get it right. Review Tip: You could mention that the initial setup period was longer and more resource-intensive than your team originally anticipated.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LJ

Latonya J.

Sales Agent

Insurance

### "Get the job done without complicated navigation required"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

March 18, 2026

My over all experience was positive. It did get the job done and information was presented easily so that the user could navigate better

Pros

easy to follow prompts, and placement of dials were great tithe dropped down this made it very user friendly

Cons

I think it could have used more options. More areas for retrieving data more easily. Clearer or easier to utilize data storage for retrieval

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Hameeda T.

Technical Analyst

Financial Services

### "Streamlined Patient Management with Room to Improve"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

March 13, 2026

Health Cloud provides a reliable way to manage patient information and streamline daily tasks. It integrates well with other Salesforce tools, but setup and customisation can take time, and occasional bugs interrupt otherwise smooth workflows.

Pros

Easy to navigate, strong patient‑management features, and smooth integration across Salesforce tools.

Cons

Customisation can be time‑consuming, reporting feels limited without add‑ons, and occasional bugs slow workflows.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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