--- title: "Health Cloud Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Health Cloud Software - reviews, pricing plans, popular comparisons to other Insurance products and more." source_url: "https://www.capterra.com/p/172299/Health-Cloud/" page_type: "product" language: "en" --- # Health Cloud Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Health Cloud ## What is Health Cloud? See how Salesforce Health Cloud can engage members throughout their healthcare journey. Discover how to personalize care, streamline authorization requests with utilization management, and promote collaboration to achieve the best member outcomes. ## What is Health Cloud used for? [Patient Management](https://www.capterra.com/patient-management-software/)[Patient Portal](https://www.capterra.com/patient-portal-software/)[Human Services](https://www.capterra.com/human-services-software/) Top alternative Featured Overall rating Based on 53 user reviews Reviews sentiment Positive 91% Neutral 9% Negative 0% Starting price $350 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Health Cloud?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.salesforce.com&name=Health Cloud) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Health Cloud 4.5 (53) VS. [4.8 (529)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting Price $350 Per User, Per Month Starting Price $54 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (53) Ease Of Use 4.6 (858) Value For Money 3.8 (46) Value For Money 4.7 (785) Customer Service 4.0 (48) Customer Service 4.8 (762) ## Health Cloud alternatives [4.7 (645)](https://www.capterra.com/p/140062/Pabau-CRM/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [3.9 (1,376)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars [4.6 (205)](https://www.capterra.com/p/180530/Power-Diary/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.0 (1,284)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/172299/Health-Cloud/alternatives/) ## FAQs about Health Cloud Overview ### Which roles and teams benefit most from Health Cloud? Health Cloud is most used by healthcare administrators, case managers, care coordinators, and clinical staff who need unified patient records and streamlined service workflows. IT developers and digital leads support integrations and customization, while managers and finance or administrative teams use reporting, scheduling, and operational visibility to improve care delivery. Answer based on 47 reviews Overview ### What company size and industries is Health Cloud built for? Health Cloud is designed for healthcare providers, payers, public health agencies, and life sciences organizations, with strongest adoption among small businesses at 71%. Its top reviewer industries are Health, Wellness and Fitness and Hospital & Health Care, each at 18%, with additional use in Computer Software at 7%. Answer based on 47 reviews Features and Usability ### What are the key features of Health Cloud? Health Cloud includes core healthcare features like patient records management, care plan management, appointment scheduling, and patient engagement tools. Its differentiators are workflow automation, customizable reporting dashboards, and third-party integrations with EHR systems and other Salesforce apps, supporting care coordination, centralized data visibility, and team collaboration. Answer based on 23 reviews Pricing ### How much does it cost and what fees or limitations are included? Health Cloud starts at $350/user/month for Enterprise, with Unlimited at 525 and Agentforce 1 for Service or Sales at 750; a free trial is available. Reviewers say it suits larger organizations, while setup, training, customization, licensing, storage, and integration costs can raise the total investment. Answer based on 18 reviews Integrations ### Which third-party tools and platforms does Health Cloud integrate with? Health Cloud integrates with Tableau. The available integration data provided here identifies Tableau as the specific third-party platform connected with Health Cloud, supporting reporting and analytics workflows where healthcare teams need shared access to patient, operational, and performance data across connected systems. Answer based on 13 reviews Getting Started and Support ### How easy is it to onboard and train a team on Health Cloud? Health Cloud takes time to onboard well, with in-person training, live online sessions, webinars, and documentation available. Reviewers say experienced Salesforce admins and technical teams adapt faster, while new, less technical users often need more support. Initial setup, customization, and advanced features can extend training, especially in organizations with complex workflows. Answer based on 13 reviews Getting Started and Support ### What customer support options does Health Cloud offer? Health Cloud provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users describe support as generally responsive and helpful, with fast replies and patient guidance, though some report delays or difficulty getting ahold of customer service when issues arise. Answer based on 8 reviews Features and Usability ### Is Health Cloud easy to use for healthcare teams? Health Cloud feels manageable after onboarding, but many teams face a real learning curve at the start. Healthcare organizations value its centralized patient records, scheduling, reporting, and care coordination, while smaller teams and first-time Salesforce users often find setup, navigation, customization, and training demands harder to handle. Answer based on 23 reviews Features and Usability ### How good is the Health Cloud user interface? Health Cloud presents patient information clearly in one place, which helps care teams work faster day to day. Many healthcare users like the intuitive layout, readable screens, and reduced system switching, but new users can still find the interface crowded at first, especially during setup, customization, and early navigation. Answer based on 20 reviews ## Features AI summary Based on 467 Insurance reviews Capterra data shows that buyers of insurance software rank the following features as their top priorities: - **Insurance Policy Management** (**57%** of reviewers rated this feature as critical) - **Policy Management** (**52%**) - **Document Management** (**54%**) Health Cloud supports all three features that reviewers rate most highly: **Insurance Policy Management**, **Policy Management**, and **Document Management**. Together, these capabilities help businesses manage policy details more efficiently, keep coverage information organized, and maintain important documents in one place, allowing teams to handle insurance operations with greater accuracy and consistency. Document Management 4.7 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Activity Tracking 4.7 (9) 100.00% of 9 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Quotes/Estimates 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Generate quotes or estimates for customers Appointment Management 4.3 (23) 82.61% of 23 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Mobile Access 4.5 (17) 82.35% of 17 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Reporting & Statistics 4.5 (15) 80.00% of 15 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Health Cloud 171 features ### All Features - 21 CFR Part 11 Compliance: Shows that electronic documents are authentic and linked to specific records - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Monitoring: Track and report on everything that happens within the system or network - Activity Tracking: Track and document all activities across devices, networks, and other systems - Ad hoc Reporting: Generate one-off reports that meet information requirements - Admissions Management: Handle the registration and admission process for existing and new students - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Bed Management: The allocation and provision of beds - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Candidate Profiles: Record candidates' information such as role, professional qualifications, experiences, skills or attributes - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Claims Management: Process of submitting and following up on claims with insurance companies - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clinical Study Management: Tools to manage single or multiple clinical studies within a centralized platform - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Aggregation: Collect, process and structure data from multiple sources for further analysis - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Verification: Process of checking different types of data for accuracy to avoid errors or inconsistencies - Data Visualization: Graphical representation of data - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Document Imaging: Convert paper files into digital images - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Double Data Entry: Data entry quality control method that involves recording the same data twice to maintain integrity - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Data Capture: Import, collect, and capture data from multiple sources - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Eligibility Verification: Identifying if all conditions that entitle a client to certain benefits are met - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Reminders: Reminders sent via email - Employee Management: Track employee schedules, availability, and performance across projects and tasks - EMR/EHR: Create and securely store digital patient records - Expiration Date Management: Monitor expiration dates for inventory items - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Healthcare: Software designed for the healthcare industry - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - Forecasting: Form predictions based on past and present data/trends - Forms Management: Store, manage and track all forms in a centralized location - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Graphical Data Presentation: Visual representation of data using various graphical elements such as charts, graphs, maps & other visual aids - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - Immunization & Allergy Tracking: Manage updates to member's immunization records and track individual allergies - In-Patient Management: Care of patients who are admitted and stay in the hospital overnight - Insurance Policy Management: Create, administer and manage insurance policies for various customers and insurance lines - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Optimization: Maintain and control the stock level of inventory - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lab Information Management: Allows you to effectively manage samples and associated data - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Life & Health: Businesses operating within the life and health insurance sectors - Live Chat: Ability to chat online in real time - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mass Notifications: Send messages to multiple recipients at the same time - Medical Billing: Manage billing and payments for a healthcare provider - Medical History Records: Records of patients' medical history - Message Personalization: Personalize text messages using templates and custom fields - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Currency: Manage and handle various international currencies - Multi-Location: Manage and support multiple locations - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Tracking: Track orders throughout the fulfillment process - Out-Patient Management: Care of patients who do not stay overnight - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Education: Educational and medical resources that are delivered to patients online - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Location Tracking: Identify patient's location at any given point in time - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Patient Monitoring: Observing and tracking a patient's health status, condition, and wellbeing - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Recruiting: Helps clinical trials/labs get patients for participation. - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Processing: Accept, record, and reconcile financial transactions - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Pharmacy: Stock, distribute, and manage billing for drugs - Physician Management: Track and organize physician schedules and pertinent information - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Policy Management: Create, manage, and track policies and procedures within an organization - Predictive Analytics: Predict future data based on historical data sets - Product Identification: Ability to link barcodes or serial numbers with specific items for identification - Progress Reports: Document and report the progress of ongoing projects - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Property & Casualty: Specialized for companies in property and casualty (P&C) insurance sector - Purchase Order Management: Create, send, and track purchase orders and their statuses - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Quotes/Estimates: Generate quotes or estimates for customers - Randomization: Randomize the displayed order of questions and answer options - Real Time Data Collection: Collect data in real-time - Real-time Alerts: Receive notification of issues as soon as they occur - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Records Management: Ability to record, store, update, and retrieve information - Referral Management: Log and store the source of contacts/leads - Referral Tracking: Log and store the source of contacts/leads - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reorder Management: Purchase and replenish product stock based on inventory levels and needs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Risk Assessment: Initiate collection and analysis of known risks - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Sales Order Management: An order generated by a seller to a customer, containing details about products or services - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Shipping Management: Manage and track orders being shipped to customers - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Stock Management: Manage the buying, selling, and holding of stocks - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Training Management: Track employee/learner's progression through training programs - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Trial Design: Allows clinics and academic institutions to create trials and studies from scratch. - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Wait List Management: Record, update and manage waiting lists - Waiting Time Tracking: Estimated waiting time in the queue - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (53) 4.3 Based on 53 reviews ## Pricing Value for money 3.8 (46) Free Trial [View pricing plan details](https://www.capterra.com/p/172299/Health-Cloud/pricing/) Health Cloud Enterprise $350.00 Per User,Per Month It includes: - Clinical and Insurance Data Models - Integrated Care Management - Omnistudio and FlexCards Health Cloud Unlimited $525.00 Per User,Per Month It includes: - Everything in Enterprise, plus More Storage and Automation - Predictive and Generative AI - Premier Success Plan and Full Sandbox Health Cloud Agentforce 1 for Service $750.00 Per User,Per Month It includes: - Service AI - Customer Communities - Slack Collaboration and Productivity Health Cloud Agentforce 1 for Sales $750.00 Per User,Per Month It includes: - Sales AI - Partner Apps - Slack Collaboration and Productivity Value for money 3.8 (46) 3.8 Based on 46 reviews ## Integrations [ Tableau](https://www.capterra.com/p/208764/Tableau/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (48) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (48) 4.0 Based on 48 reviews ## User reviews Overall rating 4.5 Based on 53 reviews Filter by rating 5(29) 4(19) 3(5) 2(0) 1(0) Mentioned topic Sorted by most recent Preethi S. software Asset configuration Computer Software ### "Helpful Platform with a Learning Curve" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 July 29, 2026 \*\*Manual Answer:\*\* > Overall, my experience with Health Cloud has been good. It took a little time to learn at first, but once I became familiar with it, it made managing patient information and daily tasks much easier. I found it helpful for keeping everything organized in one place, which reduced the need to switch between different systems. While there are a few areas that could be simpler, the platform has been reliable and has made day-to-day work more efficient. Pros What I liked most about Health Cloud was how easy it was to find the information I needed without jumping between different screens. Having patient details, appointments, and previous interactions in one place made daily tasks much more manageable. Once I got familiar with the system, it helped save time and made it easier to keep track of everything. It felt like a practical tool that supported the work instead of making it more complicated. Cons The thing liked least about Health Cloud was that it took some time to get comfortable with all the features. At first, it felt a bit overwhelming because there are many options and screens to navigate. Sometimes the pages were slower to load, especially when working with large amounts of data, and finding certain settings wasn't always straightforward. Once I got used to it, these issues became less of a problem, So I feel that initial learning curve was definitely the biggest drawback. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Assistant Consumer Goods ### "Reliable Patient Management Tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 28, 2026 All in all my experience with Health Cloud has been positive though subscription is not worth the money and can be little expensive. Also the system building process is a bit confusing for a new user like me. Pros Health Cloud is the best tool to handle patient records. It provides complete overview of patient's history, care routine, appointments or the suggestions and interactions made. The reporting tool of Health Cloud help tracking patient's recovery or condition. Also it provides strong data management features as it keeps data organized and available at one place which helps managing many patient information easily. Cons The thing I like least about Health Cloud is the learning curve as Health Cloud is feature fed but they are bit difficult to understand how the tool works. Also the customer support is not great at assisting when needed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NB Nevzat B. Software and Web development Information Technology and Services ### "Ottima piattaforma per la gestione clinica e dei dati, molto potente ma complessa" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 25, 2026 Ho trovato l'assistenza clienti molto preparata nell'aiutare a configurare i moduli complessi durante la fase di avvio. L'esperienza complessiva è solida e altamente professionale, ideale per chi ha bisogno di gestire grandi volumi di dati clinici in sicurezza. Pros La gestione dei record dei pazienti e la centralizzazione dei dati clinici sono eccezionali. Permette di avere una visione completa del percorso di cura in un'unica interfaccia, e gli strumenti di reporting e data management offrono una precisione notevole per l'analisi dei flussi sanitari. Cons La curva di apprendimento iniziale e la fase di system building richiedono competenze tecniche avanzate e un supporto dedicato non indifferente. Inoltre, il rapporto qualità-prezzo risente di costi di licenza e implementazione piuttosto alti. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reasons for choosing Health Cloud Ho scelto questa soluzione soprattutto per la flessibilità dell'ecosistema CRM e la capacità di personalizzare i flussi di lavoro clinici e amministrativi in modo molto più integrato rispetto ai competitor tradizional Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AG Aryan Gautam J. Research assistant Computer Software ### "Efficient healthcare CRM" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 24, 2026 Pros ability to provide a complete, 360-degree view of patient information in one place. It makes it easier to manage patient relationships, coordinate care, and track interactions across different teams. Cons initial setup and customization can be complex and time-consuming, especially for organizations with unique workflows. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Precious M. Director of Sales and Marketing Computer & Network Security ### "Best in class " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 24, 2026 Overall, my experience with Salesforce Health Cloud has been positive, as it provides a comprehensive platform that supports both efficiency and collaboration in a healthcare-focused environment. It has significantly improved how we manage patient information, track interactions, and coordinate care across teams. While there are some challenges, particularly with usability and the initial learning curve, the benefits tend to outweigh the drawbacks over time. Once familiar with the system, it becomes a powerful tool that enhances productivity and helps streamline daily responsibilities. The ability to customize workflows and generate meaningful reports adds long-term value for both employees and the organization. Despite occasional technical or usability concerns, Health Cloud continues to play an important role in improving service delivery and operational consistency. With ongoing improvements and proper training, it has the potential to be even more effective and user-friendly. Pros I appreciate how Salesforce Health Cloud brings all patient information into one place, making daily workflows more efficient and organized. Having a unified view of patient history, interactions, and care plans helps reduce time spent switching between systems and improves overall accuracy. The platform’s automation features are especially helpful for task management, reminders, and follow-ups, which keeps everything on track without constant manual input. I also like how customizable it is, allowing our team to tailor dashboards and workflows to match how we actually work. Collaboration is another strong point, as it makes it easier for different departments to stay aligned and communicate effectively. The reporting tools provide valuable insights that help us make better decisions and improve service delivery. Overall, Health Cloud supports a more streamlined, patient-centered approach while helping employees stay productive and organized throughout the day. Cons One of the main challenges I have experienced with Salesforce Health Cloud is its complexity, especially for new users. The learning curve can be steep, and it often takes time to fully understand how to navigate the system efficiently. Some processes feel overly complicated, requiring multiple steps to complete simple tasks, which can slow down productivity. Additionally, occasional system lag or performance issues can be frustrating during busy work periods. Customization, while powerful, can sometimes lead to inconsistencies if not managed properly, making it harder to maintain standard workflows across teams. Another downside is that certain features are not as intuitive as they could be, requiring extra training or support to use effectively. While the platform is robust, it can feel overwhelming at times, especially when updates or changes are introduced without sufficient guidance or onboarding support for employees. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AC Andi C. Advancement Director Hospital & Health Care ### "Advancement Director" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 July 22, 2026 Pros Each record had the ability to capture a lot of information, and the most important fields can be made mandatory. Also, the smart search can identify records even if you have a typo or use a nick name. Cons The cost is high, and the platform is best suited for larger organizations. Small organizations can get a similar profile organization system with less expensive CRM platforms. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Pradip K. Office Admin Hospital & Health Care ### "Powerful patient data and care coordination hub with a steep learning curve." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 12, 2026 Salesforce Health Cloud is a highly robust system for centralizing patient data and coordinating care across teams. It offers unmatched data depth and reporting capabilities, though getting the most out of it requires a significant time investment in setup and training. Pros The platform is outstanding for patient records and comprehensive data management. It allows for seamless agency collaboration across different care teams, and the custom reporting capabilities are incredibly powerful once set up. Customer support is also very responsive. Cons The initial ease of use is tough due to a very steep learning curve for non-technical healthcare staff. It requires extensive customization, meaning the overall value for money can feel low during the early implementation stages. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Namrata A. IT Recruiter Information Services ### "Powerful Platform for Patient Care Management " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 11, 2026 Overall, my experience with Health Cloud has been positive. It offers powerful tools for managing patient information, coordinating care, and improving workflows. While it takes some time to learn all of its capabilities, it has helped make daily processes more efficient and organized. Pros Health Cloud made it much easier to keep patient information organized in one place. I liked how it provided a complete view of patient records and helped improve communication between care teams. The interface is intuitive once you get used to it, and the reporting features are very useful. Cons The initial setup and customization can take time and may require technical expertise. Some features also have a learning curve, and performance can occasionally feel slow when working with large amounts of data. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. alessandro N. admin Commercial Real Estate ### "Health Cloud review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 July 8, 2026 Pros possibility for specialists to share clinical files in real time and making follow-up patieneces faster Cons expensive for small reality as a medical center with less then 3 operators.high risk of not respecting italian law about privacy Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MP Marco P. Investment Advisor Banking ### "A useful and efficient Healthcare Management Solution " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 July 2, 2026 Overall, my experience with Health Cloud has been positive. It offers useful features for managing information efficiently and supports better organization of daily work. Although there is a learning curve and some areas could be more user-friendly, it is a valuable solution overall. Pros What I liked most about Health Cloud is its intuitive interface and the way it keeps important patient information organized in one place. It makes collaboration easier and helps improve efficiency in daily tasks. Overall, it provides a smooth and user-friendly experience. Cons What I didn’t like about Health Cloud is that some features can be difficult to learn at first, and the interface may feel overwhelming for new users. At times, certain processes require too many steps, which can slow down daily tasks. Overall, there is room for improvement in usability. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BP Bansil P. Software developer Computer Software ### "Powerful Healthcare CRM That Simplifies Patient Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 2, 2026 My overall experience with Health Cloud has been very positive. It has helped improve patient data management, streamlined care coordination, and reduced manual work through automation. The interface is intuitive once users become familiar with it, and the reporting capabilities provide valuable insights for healthcare teams. Overall, it has been a reliable solution for managing patient relationships and clinical workflows. Pros Health Cloud makes it easy to keep patient information organized in one place. The platform provides a complete view of patient interactions, making care coordination much more efficient. It is flexible, integrates well with other Salesforce products, and offers powerful reporting and workflow automation features. Cons The initial implementation and customization can be time-consuming, especially for organizations with complex workflows. Some advanced features also require training before users can take full advantage of them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MR Melissa R. Digital Champion Food Production ### "Review Melissa Robertson taco bell." 5.0 Overall Rating 5.0 5.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 June 17, 2026 It has been super interesting I couldn't put it down like. Really good babe ok I was reading. It's very educational. Pros I loved how easy it was to read and I understand. I like learning and it Was very resourceful. I loved it. Cons I couldn't really get i to it and read because I. Am not in upper management if I had access it would have been educational. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TK Tim K. Draftsman Utilities ### "Good, but Expensive" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 June 16, 2026 As a user, overall mediocre impression of the Health Cloud. The value for money just doesn't seem to be there. Pros The consolidation of medical history, medications, appointments, and insurance into a single interface. Cons High liscensing and integration costs, complex electronic health record data mapping, and stringent compliance requirements. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. YS Yogesh S. Flutter Developer Computer Software ### "Efficient and Reliable Healthcare Management Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 3, 2026 Overall, my experience with Health Cloud has been very positive. It is a reliable platform for healthcare management, offering strong reporting, data management, and workflow automation features. The system improves productivity and collaboration while keeping patient information organized and accessible. Despite a few minor bugs and setup complexities, the platform delivers good value and is highly useful for healthcare organizations. Pros Health Cloud offers excellent value for money with its wide range of healthcare management features and strong data organization capabilities. The platform is easy to use once configured properly and helps teams manage patient information efficiently. The reporting tools provide useful insights and simplify tracking and analysis. Customer support is responsive and helpful when resolving issues or assisting with setup. Data management is one of the strongest features, allowing secure and organized handling of patient records and workflows. Cons Some bugs and performance issues can appear occasionally, especially when working with large amounts of data. Initial setup and customization may take time for new users, and certain advanced features require additional learning. Payroll-related integrations could also be improved for a smoother experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mailen G. Patient Hospital & Health Care ### "Helpful Patient Tool but Limited Access" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 29, 2026 As a patient, I find Health Cloud helpful for managing my appointments and staying connected with my healthcare providers. It makes communication and follow-ups easier. However, access to full medical information depends on what the clinic allows, and it can take some time to get used to the system. Pros Easy to keep track of appointments and care Good communication with the healthcare team Organized patient information in one place Helpful reminders for visits and treatments Makes it easier to stay updated on my health care Cons Not all medical information is visible to patients Features depend on what the clinic enables Can be confusing at first for new users Sometimes updates are not immediate Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ET eldho T. BATTERY TEST TECHNICIAN Electrical/Electronic Manufacturing ### "EXCELLENT .." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2026 Users love the 360-degree view of patient data. It successfully aggregates medical histories, communication logs, and social determinants of health into one dashboard. Pros It aggregates clinical and non-clinical data from EHRs, insurance systems, and wearables into one place Cons Setting up the platform requires highly specialized Salesforce administrators. Moving from a legacy system to Health Cloud often takes months of development. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EH Edgar H. Manager Health, Wellness and Fitness ### "Helpful Tool for Managing Patient Care" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 26, 2026 My overall experience with Health Cloud has been really good. It helps keep patient information organized, makes communication easier, and gives the team a better way to manage care in one place Pros What I liked most about Health Cloud is that it keeps everything in one place, making it easier to find patient info, stay organized, and work better with the care team. Cons What I liked least about Health Cloud is that it can feel a bit confusing at first. There are a lot of features, so it takes some time to get comfortable with everything Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Manager Information Services ### "Reliable and Efficient Healthcare Management Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 24, 2026 Overall, my experience with Health Cloud has been positive. It provides a reliable and organized system for managing healthcare operations, patient information, and reporting. The platform offers strong functionality and flexibility, although there is a learning curve when getting started. Pros What I like most about Health Cloud is how it centralizes patient and healthcare data in one place, making information easier to access and manage. The platform is user-friendly, highly customizable, and supports smooth collaboration between teams. Reporting and data tracking are also very helpful for improving workflow and patient engagement. Cons The setup process can be a bit complex for first-time users, and some features require technical knowledge to fully utilize. The platform can also feel expensive for smaller organizations, and occasional system lag may occur when handling large volumes of data. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. KC Kayla C. Coordinator Hospital & Health Care ### "It’s nice but needs fixing " 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 May 17, 2026 Pros Health cloud is a useful tool for us in the office as we navigate scheduling and other data entries. It helps manage our data and keeps us processing things quickly. Cons It has a lot of bugs and it works very slowly. It is hard to get ahold of customer service sometimes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NK Navpreet K. Physician Health, Wellness and Fitness ### "Reliable tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 15, 2026 The reporting and tracking features are very useful for monitoring patient progress and improving overall productivity. Overall, Health Cloud software is a reliable and effective solution for healthcare management. Pros It improves communication between healthcare teams and makes it easier to manage appointments, records, and follow-ups efficiently. The software is user-friendly and helps save time by reducing manual work and paperwork. Cons One thing I least like about Health Cloud software is that it can sometimes feel complex for new users because of the large number of features and tools available. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Advocate Civic & Social Organization ### " Great Features but Requires Training and Setup" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 May 10, 2026 The platform offers a lot of customization, automation, and collaboration features that help improve communication and streamline workflows across teams. However, the system can feel overwhelming for new users due to the learning curve, setup complexity, and higher cost compared to some competitors. It works best for organizations that need advanced healthcare management tools and are willing to invest time and resources into implementation and training. Pros Self-service options allow patients and staff to access information, update details, and manage certain tasks independently. Cons Health Cloud can be expensive compared to some competitors, especially for smaller organizations, because many advanced features, integrations, and customization options may require higher-tier plans or additional costs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Davide S. Impiegato amministrativo Health, Wellness and Fitness ### "Completo ma complesso" 3.0 Overall Rating 3.0 3.0 Ease of Use 1.0 1.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 May 9, 2026 Non molto positiva dovuta appunto a difficoltà nella selezione di alcune opzioni. Quindi non è stata molto semplice Pros Permette una gestione personalizzata del paziente i neo verse informazioni necessarie. In grandi aziende sanitarie sicuramente diventa utile Cons Ha un ecosistema molto restrittivo e i costi della piattaforma sono parecchio alti. Essendo molto personalizzabile è anche molto complesso Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JK Julia K. commis comptable Hospitality ### "Plateforme puissante pour la coordination des soins, mais complexe à maîtriser" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 May 4, 2026 Dans l’ensemble, Health Cloud est une solution puissante et complète pour la gestion des données de santé et la coordination des soins. Une fois maîtrisé, il améliore clairement l’efficacité des équipes et la qualité du suivi des patients. Cependant, sa complexité et son coût peuvent représenter un frein pour les organisations moins expérimentées ou de petite taille. Pros Health Cloud est particulièrement efficace pour centraliser les informations des patients et améliorer la coordination des soins. J’ai apprécié la capacité à regrouper les données provenant de différentes sources dans une seule plateforme, ce qui facilite la prise de décision. Les outils de gestion des parcours de soins et l’automatisation des processus permettent également de gagner du temps et d’améliorer le suivi des patients. Cons Le principal inconvénient est la complexité de la plateforme, qui nécessite un temps d’apprentissage important. La configuration initiale peut être longue et parfois difficile sans accompagnement technique. Le coût peut également être élevé pour les petites structures, et certaines fonctionnalités avancées demandent une formation supplémentaire pour être bien utilisées. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Nasrullah A. Engineer Computer Software ### "Reliable Health Cloud with Strong Features and Support, Minor Bugs and Setup Challenges" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 May 3, 2026 Overall, my experience with Health Cloud has been positive. The platform significantly improves the efficiency of healthcare management through its comprehensive features and ease of use. Despite minor issues with bugs and customization, the benefits outweigh the drawbacks. The value for money is reasonable given the extensive functionality provided. I would recommend Health Cloud to healthcare organizations looking for a scalable and integrated solution to enhance patient care and administrative tasks. Pros Intuitive interface, strong scheduling, reliable reporting, good customer support, seamless data integration. Cons While Health Cloud is generally reliable, occasional bugs and system slowdowns can disrupt workflow, especially during peak usage times. Some advanced customization options are limited, which may restrict flexibility for highly specialized healthcare practices. Additionally, the initial setup process can be complex and time-consuming without sufficient technical support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CS Chelsea S. Sales Automotive ### "Decent product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 3/10 April 23, 2026 Pros Centralizes patient data and improves workflow. Salesforce Health Cloud makes coordination and communication much easier. Cons Can be slow and complex to navigate. Salesforce Health Cloud has a learning curve and setup can be time-consuming Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Carepatron vs Health Cloud](https://www.capterra.com/compare/172299-195467/Health-Cloud-vs-Care-Patron)