# Health Cloud Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Health Cloud Software - reviews, pricing plans, popular comparisons to other Insurance products and more. Source: https://www.capterra.com/p/172299/Health-Cloud --- # Health Cloud Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Health Cloud ## What is Health Cloud? See how Salesforce Health Cloud can engage members throughout their healthcare journey. Discover how to personalize care, streamline authorization requests with utilization management, and promote collaboration to achieve the best member outcomes. ## What is Health Cloud used for? [Patient Management](https://www.capterra.com/patient-management-software/)[Patient Portal](https://www.capterra.com/patient-portal-software/)[Human Services](https://www.capterra.com/human-services-software/) Overall rating Based on 30 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Starting price $350 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Health Cloud alternatives Highest Rated [4.8 (503)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (1,031)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.6 (204)](https://www.capterra.com/p/180530/Power-Diary/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.0 (1,280)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/172299/Health-Cloud/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Appointment Management 4.3 (14) 78.57% of 14 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling HIPAA Compliant 4.9 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Reporting & Statistics 4.6 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Customizable Reports 4.3 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Alter the layout and content of reports Mobile Access 4.7 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Activity Tracking 4.8 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Health Cloud 171 features Shows that electronic documents are authentic and linked to specific records Define levels of authorization for access to specific files or systems Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and report on everything that happens within the system or network Track and document all activities across devices, networks, and other systems Generate one-off reports that meet information requirements Handle the registration and admission process for existing and new students System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Tickets are automatically assigned to specific agents based on predefined rules Automatically create schedules based on business needs or employee availability and qualifications The allocation and provision of beds Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Notifications/alerts for upcoming events or tasks Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Record candidates' information such as role, professional qualifications, experiences, skills or attributes Manage the treatment plan and coordination between care providers and patients with special health care needs Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Communicate using direct chat or messages within the system Process of submitting and following up on claims with insurance companies Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Tools to manage single or multiple clinical studies within a centralized platform Provides a channel for team members to share media files, communicate, and work together Tracking, calculating, and paying commissions and earnings to employees Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Automated reminders and confirmations for booked appointments and events via text or email Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Process to track, record, and analyze expenses that occurred over the entire duration of a given project A collection of customer information such as contact details, demographics, previous interactions, etc. Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Collect, process and structure data from multiple sources for further analysis Import, collect, and capture data from multiple sources Import and export data to and from software applications Protect sensitive data for digital privacy Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Process of checking different types of data for accuracy to avoid errors or inconsistencies Graphical representation of data Electronic signing method that validates the authenticity and integrity of a digital document Convert paper files into digital images Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Data entry quality control method that involves recording the same data twice to maintain integrity Assemble applications and processes by dragging over and arranging pre-built components Import, collect, and capture data from multiple sources Electronically collect payments for goods or services Digitally sign online documents Identifying if all conditions that entitle a client to certain benefits are met Receive and/or send email notifications for urgent updates, requests, or other information Manage, store and organize emails within the system or via third-party apps Reminders sent via email Track employee schedules, availability, and performance across projects and tasks Create and securely store digital patient records Monitor expiration dates for inventory items Plan, manage, and track the financial activities of an individual or organization Software designed for the healthcare industry Intended for medical use such as diagnosis, treatment, and consultation Form predictions based on past and present data/trends Store, manage and track all forms in a centralized location Establish measurable goals and objectives and track their progress over a specific period of time Visual representation of data using various graphical elements such as charts, graphs, maps & other visual aids Compliant with HIPAA, which sets standards for sensitive patient data protection Information, data and reports that are being tracked over time Manage updates to member's immunization records and track individual allergies Care of patients who are admitted and stay in the hospital overnight Create, administer and manage insurance policies for various customers and insurance lines Track and manage inventory levels to maintain proper supply Maintain and control the stock level of inventory Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Captures invoice data and maintains comprehensive records for auditing and reporting purposes Allows you to effectively manage samples and associated data Store information about leads or contacts and track, manage and nurture them throughout the sales process Businesses operating within the life and health insurance sectors Ability to chat online in real time Automate workflows and trigger campaigns based on customer actions Send messages to multiple recipients at the same time Manage billing and payments for a healthcare provider Records of patients' medical history Personalize text messages using templates and custom fields Communicate using messages within the system Access software remotely via mobile devices Notifications via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Manage and handle various international currencies Manage and support multiple locations Manage and track customer orders for goods, investments, or any other purchases Track orders throughout the fulfillment process Care of patients who do not stay overnight Allow communication between the company and patients via messages, SMS, emails, phone, and more Educational and medical resources that are delivered to patients online Allows medical providers to engage patients in a variety of ways to ensure their health. Identify patient's location at any given point in time Managing and tracking patient health, progress, communication, and treatment plans Observing and tracking a patient's health status, condition, and wellbeing Online portal where patients can access information such as health records, treatment plants, etc. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Helps clinical trials/labs get patients for participation. Book and manage patient appointments and follow-ups Accept, record, and reconcile financial transactions Manage employee salary processes, data, taxes, and records administration efficiently Stock, distribute, and manage billing for drugs Track and organize physician schedules and pertinent information Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Create, manage, and track policies and procedures within an organization Predict future data based on historical data sets Ability to link barcodes or serial numbers with specific items for identification Document and report the progress of ongoing projects Reporting on how each user, task or process has advanced since its initiation Specialized for companies in property and casualty (P&C) insurance sector Create, send, and track purchase orders and their statuses Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Generate quotes or estimates for customers Randomize the displayed order of questions and answer options Collect data in real-time Receive notification of issues as soon as they occur Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Ability to record, store, update, and retrieve information Log and store the source of contacts/leads Log and store the source of contacts/leads Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Timed notification for any upcoming task, deadline, appointment, or activity Purchase and replenish product stock based on inventory levels and needs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Initiate collection and analysis of known risks Set & manage permission levels based on user roles and restrict access to only authorized individuals An order generated by a seller to a customer, containing details about products or services Send individual or bulk text messages at predetermined times Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Online portal through which end users can access the system, manage tasks, or obtain information Manage and track orders being shipped to customers Send messages via SMS Reminders sent via SMS/text message Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Manage the buying, selling, and holding of stocks Create, manage and track all task activities and progression Track the status and progress of tasks Track and manage the scheduling of tasks Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Measure and track time including hours worked and paid time off (PTO) Track employee/learner's progression through training programs Create treatment plans that document interventions and outcomes to track patient progress Allows clinics and academic institutions to create trials and studies from scratch. Track and interpret metrics on the usage of company resources Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Record, update and manage waiting lists Estimated waiting time in the queue Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (30) 4.4 Based on 30 reviews ## Pricing Value for money 4.0 (26) Free Trial [View pricing plan details](https://www.capterra.com/p/172299/Health-Cloud/pricing/) Health Cloud Enterprise $350.00 Per User,Per Month It includes: - Clinical and Insurance Data Models - Integrated Care Management - Omnistudio and FlexCards Health Cloud Unlimited $525.00 Per User,Per Month It includes: - Everything in Enterprise, plus More Storage and Automation - Predictive and Generative AI - Premier Success Plan and Full Sandbox Health Cloud Agentforce 1 for Service $750.00 Per User,Per Month It includes: - Service AI - Customer Communities - Slack Collaboration and Productivity Health Cloud Agentforce 1 for Sales $750.00 Per User,Per Month It includes: - Sales AI - Partner Apps - Slack Collaboration and Productivity Value for money 4.0 (26) 4.0 Based on 26 reviews ## Integrations [ Tableau](https://www.capterra.com/p/208764/Tableau/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (26) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (26) 4.3 Based on 26 reviews ## User reviews Overall rating 4.5 Based on 30 reviews Filter by rating 5(16) 4(13) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent CS Chelsea S. Sales Automotive ### "Decent product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 3/10 April 23, 2026 Pros Centralizes patient data and improves workflow. Salesforce Health Cloud makes coordination and communication much easier. Cons Can be slow and complex to navigate. Salesforce Health Cloud has a learning curve and setup can be time-consuming Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Software Engineer Information Technology and Services ### "Salesforce Health Cloud: Powerful Patient Management Platform with a Steep Learning Curve" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 21, 2026 Pros What I like most about Salesforce Health Cloud is how well it centralizes patient information and makes it easier for care teams to coordinate everything in one place. Having all patient data, interactions, and care plans in a single system really improves visibility and reduces the need to switch between multiple tools. In terms of data management, it does a strong job of organizing complex patient information in a structured way. It’s especially useful for tracking care history and making sure everyone involved has access to the same updated information. Reporting is also quite powerful. You can build detailed dashboards and reports that help track patient outcomes, care progress, and operational metrics. This makes it easier for teams to make data-driven decisions. From a scheduling perspective, it helps coordinate appointments and care activities more efficiently, reducing manual effort and improving communication between care providers. The platform is generally easy to use once you get familiar with it, especially if you already have experience with Salesforce products. The UI can feel complex at first, but it becomes more intuitive over time. In terms of value for money, it’s more suitable for larger healthcare organizations since it’s a premium enterprise solution, but it delivers strong value when used at scale. Customer support is reliable, and there’s a large ecosystem of documentation and community resources, which helps when issues come up. As for bugs and issues, it’s generally stable, though like any large enterprise system, occasional performance delays or configuration complexity can happen depending on how it’s set up. Cons One of the main drawbacks of Salesforce Health Cloud is that it can feel quite complex, especially during initial setup and onboarding. It’s not always intuitive for new users, and it often requires training to use effectively. Another challenge is the overall ease of use. While it becomes more manageable over time, the interface can feel cluttered due to the number of features and configurations available, which can be overwhelming for smaller teams or less technical users. In terms of value for money, it can be expensive, especially for smaller healthcare organizations. A lot of the advanced capabilities require additional customization or add-ons, which increases the overall cost. Reporting and data management are powerful, but setting them up properly often requires technical expertise or admin support. It’s not always straightforward to configure without help. There can also be occasional performance or configuration issues, particularly in heavily customized environments, which can slow down workflows or require troubleshooting. Overall, while it’s a strong platform, it does come with a learning curve and complexity that may not suit every organization. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TI TERRIYANNA I. Administration Medical Practice ### "Extremely Expensive" 5.0 Overall Rating 5.0 5.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 April 19, 2026 It is great for large organizations who can afford the expensive price range. I'm sure more people would use it, if it was more affordable. Pros Patient 360 is the best feature. It consolidates clinical data and communication history into a single timeline. The salesforce shield is the best for HIPAA and GDPR compliant. Cons It is extremely expensive. The monthly price is almost the amount of my car note. It is extremely difficult to set up. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Manager Arts and Crafts ### "Opinion on health cloud" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 19, 2026 My overall experience with Health Cloud has been positive, especially in terms of improving patient visibility and care coordination. The platform does a great job of centralizing patient information into a single, comprehensive view, which helps streamline workflows and supports more personalized care. Pros The biggest strength is the 360-degree patient view—it pulls together medical history, appointments, communications, and care plans so providers don’t have to jump between systems. That alone can save time and reduce errors Cons A common downside of Health Cloud is that it can feel complex and difficult to implement, especially for teams without strong Salesforce experience. Setup, customization, and ongoing maintenance often require specialized knowledge or outside support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Soundararajan K. Test Lead Hospital & Health Care ### "Excellent platform for HealthCare providers" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 14, 2026 Overall our org is very happy in implementing SFHC to replace one of the legacy health care application. It provides opportunity to integrate with various modern applications such as D365 for billing, Successfactors for onboarding etc., Pros Salesforce health cloud(SFHC) platform is an excellent application which provides 360-degree view of each customer. From clinical data and appointment histories to communication preferences and social determinants, everything is easily accessible in one intuitive interface. We use SFHC extensively in our org to capture customer details, funding, careplan, workorder, schedules, service resources. Cons What I liked least about Health Cloud is the implementation complexity and cost. At times the application is very slow Switched from [Procura](https://www.capterra.com/p/124533/Procura/) Procura was on the outdated technology not supported by the vendor anymore Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SR Samantha R. Finance Accounting ### "Great service 👌" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 April 12, 2026 Pros User-friendly interface, strong patient data tracking, seamless integration, and improves care coordination across teams using Salesforce Health Cloud Cons Costly, complex setup, steep learning curve, customization can require significant time and expertise Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Dentista Hospital & Health Care ### "Potente per la gestione sanitaria, ma richiede esperienza" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 2/10 April 4, 2026 In generale, è uno strumento molto potente, ma più adatto a organizzazioni grandi o già digitalizzate piuttosto che a chi cerca una soluzione semplice e veloce da implementare. Pros permette ai professionisti sanitari di lavorare in modo più coordinato, migliorando la comunicazione e rendendo più efficiente l’organizzazione di visite, terapie e follow-up. Inoltre, l’integrazione con altri strumenti Salesforce e con sistemi sanitari esterni rappresenta un grande vantaggio per chi opera in contesti strutturati e complessi. Cons questa completezza può diventare un limite. La piattaforma non è immediata da utilizzare e richiede tempo per essere configurata correttamente, oltre a una certa formazione per sfruttarne tutte le funzionalità. Anche i costi possono risultare elevati, soprattutto per realtà più piccole, rendendola meno accessibile a chi ha budget limitati. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Admin Health, Wellness and Fitness ### "Transforming Patient Care with Health Cloud" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 25, 2026 Overall, my experience with Salesforce Health Cloud is that it’s powerful but requires commitment. It’s not just a tool you install and immediately see results from—it shines when the organization invests in proper setup, integration, and training. Pros It’s also strong on interoperability. It integrates with EHR systems and other healthcare tools, so organizations don’t have to rip and replace existing systems—they can layer Health Cloud on top and connect everything. Cons Health Cloud isn’t plug-and-play. Setting it up properly—especially integrating with EHRs, mapping data models, and configuring workflows—can take months and requires experienced Salesforce developers Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Chanda Q. IVT Computer & Network Security ### "Strong management tool" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 March 24, 2026 my experience with Health Cloud was positive. It helped with organization, visibility, and managing patient related information in a more structured way. The biggest challenge was getting comfortable with all of the features at first, but once I learned the system better, it became much more useful in day to day work. Pros What I liked most about Health Cloud was that it gave a more complete view of patient information in one place. It made it easier to keep track of interactions, coordinate communication, and stay more organized instead of jumping between different systems. I also liked the reporting and customization options once I became more familiar with the platform. Cons What I liked least was that it can feel complex in the beginning. There is definitely a learning curve, and some parts of the system are not as intuitive as they could be. It can also take time to set things up the way your team wants, especially if you need specific workflows or reporting. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Representative Accounting ### "Awesome experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 23, 2026 The Initial Hurdle: Most users describe the first 6 months as "intense." Between data migration from old EHRs and staff training, the learning curve is steep. Pros The "Patient 360" View This is the most praised feature in almost every review. It pulls data from Electronic Health Records (EHR), insurance claims, and even wearable devices into one screen. The Benefit: You don't have to hunt through five different systems to see a patient’s history. You see their clinical data alongside their communication preferences and "Social Determinants of Health" (like whether they have reliable transportation to appointments). Cons The "Implementation Heavyweight" Setting up Health Cloud isn't a "plug-and-play" experience. The Issue: Mapping clinical data from legacy EHRs (like Epic or Cerner) into the Salesforce data model is notoriously difficult. It often requires expensive middleware (like MuleSoft) and specialized consultants to get it right. Review Tip: You could mention that the initial setup period was longer and more resource-intensive than your team originally anticipated. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LJ Latonya J. Sales Agent Insurance ### "Get the job done without complicated navigation required" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 18, 2026 My over all experience was positive. It did get the job done and information was presented easily so that the user could navigate better Pros easy to follow prompts, and placement of dials were great tithe dropped down this made it very user friendly Cons I think it could have used more options. More areas for retrieving data more easily. Clearer or easier to utilize data storage for retrieval Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Hameeda T. Technical Analyst Financial Services ### "Streamlined Patient Management with Room to Improve" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 13, 2026 Health Cloud provides a reliable way to manage patient information and streamline daily tasks. It integrates well with other Salesforce tools, but setup and customisation can take time, and occasional bugs interrupt otherwise smooth workflows. Pros Easy to navigate, strong patient‑management features, and smooth integration across Salesforce tools. Cons Customisation can be time‑consuming, reporting feels limited without add‑ons, and occasional bugs slow workflows. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AA alessandro a. TITOLARE Consumer Electronics ### "Molto valido ma costoso" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 February 22, 2026 Vettore è software che contiene moltissime funzioni utili a tutti gli aspetti della guida di un centro medico. Possiamo gestire con un unico strumento elementi come la contabilità, la fatturazione e il magazzino Pros Semplifica le attività amministrative complesse, come la gestione dei consensi, l'acquisizione dei pazienti e la pianificazione, aumentando l'efficienza complessiva. Cons La configurazione iniziale è spesso definita complessa e dispendiosa in termini di tempo, richiedendo competenze tecniche specializzate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BR Billy R. supervisor Consumer Goods ### "Health guide " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 13, 2026 I would recommend health cloud to anyone. i think its very helpful and the bugs and not a problem when using the health cloud Pros value for money and the customer support. easy use and patient management. did well and was very helpful. Cons the navigation and reporting seemed a little more difficult but managed to work through any kind of issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NO Niamh O. Nurse Hospital & Health Care ### "Easy to use and time effective " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 7, 2026 Very good . Better than other products I have used. Makes the job easier having everything centralised Pros ease of use , puts all data in one central system making job easier and information faster to view and access Cons Maybe abit confusing at start to get used to interface but overall that's understandable because everything is in one place Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LD Latisha D. Admin assistance Hospital & Health Care ### "Good quality app" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 February 3, 2026 Overall it’s a good app/site that helps us find things we need with less stress. And the ability to get customer service very fast help ease that. Pros The inclusive knowledge that you can get from multiple platforms in one app and ability to find financial resources in one app without researching in different areas. Also how quick customers service is willing to help me understand the service there offer and how patient they are with me while we navigate what im trying to look for. Cons To much pop up ads while trying to research and look for information and data. Finances is not upfront need to know cost as quick as possible. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User software testing Computer & Network Security ### "Powerful healthcare data platform with a steep setup curve" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 January 30, 2026 Overall, Health Cloud is a powerful and scalable solution for managing healthcare data and patient engagement. Once implemented properly, it delivers strong value, but it requires technical expertise, time, and budget to fully leverage its capabilities. Best suited for mid-to-large healthcare organizations rather than small teams Pros The biggest strength of Health Cloud is its ability to unify patient or member data into a single, comprehensive view. It improves care coordination, data visibility, and collaboration across teams. The integration with the Salesforce ecosystem is strong, and built-in compliance features make it suitable for regulated healthcare environments. Cons Implementation can be complex and time-consuming, especially for teams without prior Salesforce experience. Costs can increase quickly due to licensing and customization needs. There is also a noticeable learning curve during initial adoption. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Joshua M. Owner Medical Devices ### "Give them a try! Great job Health Cloud!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 29, 2026 Overall was exciting and also such a relief to have a simple platform to use very new user friendly Pros How helpful the customer service was, very informational and patient while I had my questions and concerns answered, very easy to get used to and I love it Cons It honestly had some buggy issues, nothing major but should be looked at . Honestly other than that I had no issues Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Lynworth v. Emergency services paramedic Health, Wellness and Fitness ### "Health cloud: an objective review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 January 24, 2026 It allows one to securely manage, organise, store healthcare data that allows healthcare systems to move from on premises systems Pros They offer significant potential to improve care delivery and efficiency but come with implementation challenges, costs, and risks Cons Subscription costs can be high and although cloud based systems are becoming more secure, there are still risks involved Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Karina M. SEM Manager Marketing and Advertising ### "Recommend - would give 5/5" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 10, 2026 I would recommend Health Cloud to anyone that is looking a practice management tool with a good value for money Pros Used it with a client, and we were able to pull different dashboards for reporting without any issues. Whenever we encountered one, we had fast responses from the customer support team. Cons I think that the only issue we had is that sometimes we were not able to find some patients but that was mostly our own fault. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OD Olga D. Pharmacist Hospital & Health Care ### "Salesforce health cloud review from regular long-term user" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 9, 2026 I enjoy working in this platform, but I think there a few aspects that could be developed further, such as pre-typed medication names, sig codes and medical conditions for increased efficiency. Pros I enjoy working in Health Cloud due to the ample amount of information that is able to fit on one screen, which allows for more efficient patient management. Also, bugs and issues are fixed promptly. Cons When having multiple patient tabs open and trying to organize them in particular order, the order changes when another tab is opened. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BM Brazola M. Medical Assistant Health, Wellness and Fitness ### "Very Satisfied " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 7, 2026 Pros Health Cloud has low IT cost which I love. I can manage patient interactions and scheduling. For the most part it is easy to use. Cons Some cons for Health Cloud are the reliance on the internet. If you don’t have internet it will not work. The possibility of security risk as well. Using third party software you can’t be sure on who really owns the data. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ML Melissa L. Provider Network Specialist Insurance ### "SalesForce Health Cloud is the BEST!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 June 2, 2025 Our company has enjoyed using Health Cloud. We have specific requirements that were needed for the data we are tracking, and Health Cloud was the perfect system for this. The platform was custom built to accommodate our needs. Pros The ease of use. The compatibility the system has with other applications and the amount of functionality the system has. The ability to personalize the system to accommodate the needs of the user is wonderful. Cons The IT support system. It seems as though they weren't familiar with the design of our specific data system platform and usage, therefore they were unable to assist with many issues that we were experiencing. Alternatives considered [Populate](https://www.capterra.com/p/10012804/Populate/) Reasons for choosing Health Cloud We ultimately chose Salesforce Health Cloud due to the number of customizable objects the system was able to provide us with. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CM COURTNEY M. CASE MANAGEMENT PROCESSOR Health, Wellness and Fitness ### "HEALTH CLOUD REVIEW" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 5, 2025 Pros SALESFORCE IS VERY EASY TO USE. I LIKE THAT EVEN WHEN USING THE SEARCH BAR, IF YOU HAPPEN TO MAKE A MISTAKE, IT WILL NORMALLY STILL BRING UP WHAT YOU WOULD BE SEARCHING FOR. Cons SOMETIMES WHEN DOCUMENTING, IT FEELS LIKE A VERY LONG PROCESS. ESPECIALLY WHEN YOU HAVE JUST A QUICK NOTE TO PUT IN. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JD Jamey D. Provider. Health, Wellness and Fitness ### "Future of healthcare data management " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 8, 2023 Pros Ease of integration into our workplace and staff satisfaction. Cons Process of switching to a new system and staff orientation. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Carepatron vs Health Cloud](https://www.capterra.com/compare/172299-195467/Health-Cloud-vs-Care-Patron)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. 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