--- title: "IRIO Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about IRIO Software - reviews, pricing plans, popular comparisons to other Audit products and more." source_url: "https://www.capterra.com/p/172304/IRIO/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # IRIO Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) IRIO ## What is IRIO? IRIO offers multi-channel marketing automation solutions to improve engagement, loyalty and conversion rates. Solutions delivered by IRIOs platform include SMS/MMS and Custom Templated/Rich Content Emails for Lead Generation, Information, Sweepstakes, Surveys, Comment Cards, Donations, Promotions, Recruiting, Emergency and Crisis Communications, Community Messaging, Employee and Resident communications, and more. ## What is IRIO used for? [Customer Engagement](https://www.capterra.com/customer-engagement-software/)[SMS Marketing](https://www.capterra.com/sms-marketing-software/)[ERM](https://www.capterra.com/erm-software/) Top alternative Featured Overall rating Based on 36 user reviews Reviews sentiment Positive 94% Neutral 3% Negative 3% Starting price $55 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for IRIO?[Manage this product listing](https://www.g2.com/products/teammate/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### IRIO 4.4 (36) VS. [4.9 (261)](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/) Starting Price $55 Flat Rate, Per Month Starting Price $79 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (36) Ease Of Use 4.7 (2,904) Value For Money 4.3 (36) Value For Money 4.6 (2,225) Customer Service 4.4 (36) Customer Service 4.9 (2,069) ## IRIO alternatives [4.7 (708)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) [4.3 (2,956)](https://www.capterra.com/p/31898/Constant-Contact/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/31898/Constant-Contact/) [EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) [4.5 (273)](https://www.capterra.com/p/145848/Ez-Texting/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/145848/Ez-Texting/) [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) [4.6 (912)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178819/EngageBay-Marketing/) ## FAQs about IRIO Overview ### Which roles and teams benefit most from IRIO? IRIO is most used by general managers, property managers, and assistant managers overseeing daily community operations, leasing activity, and resident-facing processes. Marketing leaders, community managers, and lease-up specialists use it to coordinate campaigns, support property launches, manage lead flow, and maintain consistent messaging across multifamily teams. Answer based on 36 reviews Overview ### What company size and specific industries is IRIO built for? IRIO is designed for clients of all sizes across multiple verticals that need custom mobile marketing solutions. It fits businesses in a wide range of industries seeking to reach audiences, support brand engagement, and track real-time results through mobile campaigns. Features and Usability ### What are the key features of IRIO? IRIO includes marketing automation, reminders, and SMS marketing as its core features. It also offers contact management, MMS, mass texting, scheduled messaging, shortcodes, mobile keywords, mobile coupons, polls and voting, text-to-win campaigns, and reporting and analytics for managing mobile messaging campaigns. Pricing ### How much does it cost and what fees or limitations are included? IRIO starts at $55 per month for the Garden plan, which includes 1,000 messages monthly. Higher flat-rate plans include Groove at $150, Oasis at $225, Forest at $300, and Jungle at $375. A free trial is available, and reviewers say the price fits their use case. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does IRIO offer? IRIO provides in person training and live online sessions to help teams get started. In person training supports face-to-face instruction, while live online sessions allow guided instruction through remote meetings. These are the confirmed training formats listed for the product. Answer based on 1 reviews Getting Started and Support ### What customer support options does IRIO offer? IRIO provides 24/7 live rep and chat support. Users describe the customer service as friendly and helpful, with good communication and organization, though some note frustrations with certain functions not working as expected and issues keeping subscribers in the database. Answer based on 3 reviews ## Features AI summary Based on 3,882 Audit reviews Capterra reviewers highlight these as the features buyers value most when choosing SMS Marketing software: - **SMS Messaging** (**59%** of reviewers rated this feature as critical) - **Campaign Scheduling** (**55%**) - **Mass Texting** (**55%**) IRIO includes **Mass Texting**, but it does not offer **SMS Messaging** or **Campaign Scheduling**. Instead, it provides **Scheduled Messaging** (**49%**), which addresses part of the need for planned outreach. This can help businesses send messages to larger audiences while also timing communications more effectively, helping teams manage outreach campaigns and keep customer communication organized. Mass Texting 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time Scheduled Messaging 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Send individual or bulk text messages at predetermined times Contact Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage, organize, and store contact information MMS 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Sending/receiving messages with multimedia content like images, audio, or video over a cellular network Reporting/Analytics 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Marketing Automation Automate workflows and trigger campaigns based on customer actions IRIO 12 features ### All Features - Contact Management: Manage, organize, and store contact information - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mass Texting: Send messages to multiple subscribers at the same time - MMS: Sending/receiving messages with multimedia content like images, audio, or video over a cellular network - Mobile Coupons: Electronic coupons delivered to a mobile device that can be exchanged for a discount - Mobile Keywords: Unique word that contains letters or numbers that identifies specific campaigns - Polls/Voting: Enable custom polls/voting to facilitate decision-making or increase engagement - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Shortcodes: Short phone numbers that used to opt-in to SMS campaigns - Text-to-Win: Messaging system designed for contests and sweepstakes --- Get Advice We can help you find the software with the features you need. Features 4.2 (36) 4.2 Based on 36 reviews ## Pricing Value for money 4.3 (36) Free Trial [View pricing plan details](https://www.capterra.com/p/172304/IRIO/pricing/) Garden $55.00 Flat Rate,Per Month It includes: - 1 Signup Keyword - Email/Social Media Messaging - Incoming Messages - Mobile App Access - SMS/MMS Messaging - Subscriber Management - Subscriber Tagging - Two Way Messaging Groove $150.00 Flat Rate,Per Month It includes: - 2 Signup Keywords - Email/Social Media Messaging - Incoming Messages - Mobile App Access - SMS/MMS Messaging - Subscriber Management - Subscriber Tagging - Two Way Messaging Oasis $225.00 Flat Rate,Per Month It includes: - 3 Signup Keywords - Email/Social Media Messaging - Incoming Messages - Mobile App Access - SMS/MMS Messaging - Subscriber Management - Subscriber Tagging - Two Way Messaging Forest $300.00 Flat Rate,Per Month It includes: - 4 Signup Keywords - Email/Social Media Messaging - Incoming Messages - Mobile App Access - SMS/MMS Messaging - Subscriber Management - Subscriber Tagging - Two Way Messaging Jungle $375.00 Flat Rate,Per Month It includes: - Two Way Messaging - Subscriber Tagging - Subscriber Management - SMS/MMS Messaging - Mobile App Access - Incoming Messages - Email/Social Media Messaging - 5 Signup Keywords Value for money 4.3 (36) 4.3 Based on 36 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (36) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (36) 4.4 Based on 36 reviews ## User reviews Overall rating 4.4 Based on 36 reviews Filter by rating 5(19) 4(15) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent MK Madison K. Assistant General Manager Real Estate ### "We Love Irio!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 6, 2022 Overall, very positive experience and makes life very easy for communicating with residents in bulk and individually Pros It is integrated with entrata and creates easy access when communicating with residents Cons Sometimes integration is not updated - i.e. current residents, future, etc Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LM Lauren M. Manager Real Estate ### "Excellent Customer Service" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 9, 2018 I have had a great experience and use IRIO multiple times a week! Easy to use and great customer service. Pros It is very user friendly and the company is very helpful if there are any problems. Cons That it has glitched for us causing people to not receive emails. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JV Jenny V. Property Manager ### "Convenient and Quick" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 June 12, 2018 Pros Easy to send quick texts out. Gets responses out immediately or at a certain time. Gives you an option of how often you can send a text. Cons Takes time to enter in new person. Has the log back in to reply to a prospect. Wish there was an easier way to send a quick reply back. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AL AMANDA L. GM Real Estate ### "We never use Irio" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 June 10, 2018 We haven't received much since I started with this site. Maybe a lead or two if anything. Pros I like the idea of foot traffic being able to contact you if they come across the Irio number for text more info. Cons We don't ever use it. We have software now, Entrata, that does the same things. We will be canceling with Irio sometime in the next year. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AT Ava T. VP Ops ### "pretty good experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 2, 2018 Pros I enjoy having the availability to message a single person, several people, or all with ease. I like the option to text, email, and post online. I also really like that we can send and receive images. Cons The way replies are displayed and handled, and the fact that every message ends with the pre typed message from Irio taking away from our character count and also being so repetitive and seems less personal with our customers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JY Jamie Y. Assistant General Manager ### "Irio makes text messaging very easy with residents! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2018 Easy communication with residents. Very Affordable! Pros Easy communication with residents. Quality of service we receive is excellent. Customer service is great! Monthly subscription is affordable! Cons I truly don't have any. Irio is definitely ahead of its time! It provides big companies like ourselves to just be a text message away, Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Alura N. General Manager ### "Very easy platform to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 1, 2018 Pros I like that we have the ability to schedule as many post as needed regardless if it is same day or continuous. Cons I would like the option to have more amount of words to be used in a text. Also, the email is always shown as unprofessional. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BG Belita G. General Manager Real Estate ### "Good text message platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 1, 2018 Pros Desktop version of IRIO is super simple and user friendly. You can send a quick message & schedule text messag. A major plus is the ability to send MMS (flyers) to our residents due to the limit of words in a text message Cons I feel the mobile version need to match the desktop version. Unable to send a emergency text blast, unable to see the residents name when they reply, you can only view their phone number. I would like to schedule a text and I would love to have the ability to send MMS as well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MC Michelle C. Property Manager ### "Quick and convenient " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 June 1, 2018 Pros Easy to use, messages get delivered right away. Every resident gets the texts messages that I send to them. Cons I haven't run across anything we didn't like as of yet. We just started using the program again. We didn't have too much to communicate with the residents, but now we will use more frequently. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JL Jennifer L. General Manager ### "Using IRIO has been great so far" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 June 1, 2018 Pros The ease of use. We only use the software to send out text messages and its so easy to use, reply to messages, and track. Cons None. However, the billing is done through my corporate office, so i'm not familiar with the price. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/172304/IRIO/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.