# IRIO Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is IRIO the right SMS Marketing solution for you? Explore 36 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/172304/IRIO/reviews --- IRIO 4.4 (36) [View alternatives](https://www.capterra.com/p/172304/IRIO/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of IRIO Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews MK Madison K Assistant General ManagerReal Estate, 51 - 200 employeesUsed the software for: 6-12 months. “Sometimes integration is not updated - i.e. current residents, future, etc“ August 6, 2022 ## Showing most helpful reviews Showing 1-25 of 36 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer New Development - Regional Lease-Up Specialist Real Estate Used the software for: 2+ years ### "It's extremely simple to use and helps accomplish a major task!" May 31, 2018 5.0 Pros Simple interface so it's easy to use and train someone on. Very organized layout. The support team is great and very helpful! Cons There isn't anything in particular that I don't like about the software. It accomplishes my need in a very quick and efficient manner and I'd highly recommend! Review Source MK Madison K. Assistant General Manager Real Estate Used the software for: 6-12 months ### "We Love Irio!" August 6, 2022 4.0 Overall, very positive experience and makes life very easy for communicating with residents in bulk and individually Pros It is integrated with entrata and creates easy access when communicating with residents Cons Sometimes integration is not updated - i.e. current residents, future, etc Review Source HW Haillee W. Community Manager Used the software for: 2+ years ### "I am very pleased with almost every aspect of Irio with the exception of 2 issues" May 31, 2018 2.0 Pros The ease of use is excellent and residents really appreciate the text message portion for notifications. Cons The inability to respond via text to the text-4-info service is inconvenient, has been going on for an excessive amount of time and yet no reduction to the bill has ever been considered. There were months were I could not respond to any new leads losing potential leases. I have also had about 6 residents over the last few years that would never receive a text when sent and no explanation could be found. Review Source DK Danielle K. Community Manager Real Estate Used the software for: 2+ years ### "It is amazing, I can send a text to all residents or just a single resident regarding any issues. " May 31, 2018 5.0 Constant Communication with the resident, allows them to feel involved. Pros It has a app that's AMAZING and easy to use! Extremely convenient to get in contact with a resident after hours, i.e.: noise complaints or emergency. With IRIO I notify my residents immediately , on a recurring bases, or on scheduled date of any upcoming events, projects, policy reminders etc. I wouldn't trade It for any other text management platform on the market right now. Cons It is a little hard to upload, email address, phone number at same times from Realpage Onesite, so I don't even upload email addresses. I have not found a report that includes phone, and email on same report for residents in Realpage. Review Source SP Shawna P. Assistant Manager Real Estate Used the software for: 1-2 years ### "Very helpful!" May 31, 2018 5.0 easy way to send information and updates to all the residents at one time without worry of leaving anyone out. Pros Easy to use and great opportunity to keep everyone informed. The residents like that they are updated and informed of things going on the property. Cons So far I have not encountered anything that I do not like. I am still finding new and helpful tools that makes sending texts easier. Review Source SO Steve O. Regional Marketing Director Real Estate Used the software for: 2+ years ### "Friendly people and a cool, functional platform that integrates with our marketing efforts." May 31, 2018 4.0 It's an additional way for me to gather leads and stay connected with leads. Pros I like the ability to edit the response tree and how easy it is to send a message. The capability for users to text for info and receive an email back with property and floorplan photos is really neat! It provides nice looking info quickly. Cons I would like to see an easier/faster way to access and respond to leads. There are too many clicks to get to your actual leads. Review Source EF Elizabeth F. General Manager Real Estate Used the software for: 1-2 years ### "Great integration with Entrata, hard to use with text for info." June 1, 2018 4.0 Easy to communicate with my Residents and easy for my Staff to use. Pros Staff is able to easily send and schedule text messages to Residents about their packages, events on property and changes to Office hours. Cons Can't text back the Prospects who text in for info, some residents say that they "don't ever get our messages" and when we check they are not Opted Out. Review Source BG Belita G. General Manager Real Estate Used the software for: 2+ years ### "Good text message platform" June 1, 2018 5.0 Pros Desktop version of IRIO is super simple and user friendly. You can send a quick message & schedule text messag. A major plus is the ability to send MMS (flyers) to our residents due to the limit of words in a text message Cons I feel the mobile version need to match the desktop version. Unable to send a emergency text blast, unable to see the residents name when they reply, you can only view their phone number. I would like to schedule a text and I would love to have the ability to send MMS as well. Review Source NMM Nikki Martin M. GM Real Estate Used the software for: 2+ years ### "Irio is great and easy to use!" June 1, 2018 5.0 Pros I can make multiple groups and I can send text and emails to large groups of people. You can schedule multiple text and emails messages for the day or even weekly. Cons The groups list are hard to tell apart. I wish they had different colors to tell the difference. Also, to be able to respond to the text message by email. Review Source JY Jamie Y. Assistant General Manager Used the software for: 2+ years ### "Irio makes text messaging very easy with residents! " June 2, 2018 5.0 Easy communication with residents. Very Affordable! Pros Easy communication with residents. Quality of service we receive is excellent. Customer service is great! Monthly subscription is affordable! Cons I truly don't have any. Irio is definitely ahead of its time! It provides big companies like ourselves to just be a text message away, Review Source JL Jennifer L. General Manager Used the software for: 1-2 years ### "Using IRIO has been great so far" June 1, 2018 5.0 Pros The ease of use. We only use the software to send out text messages and its so easy to use, reply to messages, and track. Cons None. However, the billing is done through my corporate office, so i'm not familiar with the price. Review Source LR Liza R. Manager Used the software for: Less than 6 months ### "So easy to use!" May 31, 2018 5.0 Pros It is just an easy website to navigate. I like the way you are able to choose who you would like to send emails or texts to or you can choose all in one click. Cons Nothing, I am completely satisfied with all aspects of the software. I would recommend this to anyone. Review Source AL AMANDA L. GM Real Estate Used the software for: 2+ years ### "We never use Irio" June 10, 2018 3.0 We haven't received much since I started with this site. Maybe a lead or two if anything. Pros I like the idea of foot traffic being able to contact you if they come across the Irio number for text more info. Cons We don't ever use it. We have software now, Entrata, that does the same things. We will be canceling with Irio sometime in the next year. Review Source CL Christy L. Manager Commercial Real Estate Used the software for: 6-12 months ### "Easy to use" May 31, 2018 5.0 Great way to quickly submit a review. Pros Friendly customer service and has a lot of functionality to assist with leads and getting to people to connect with us. Cons I can't think of anything that I necessarily like least about it. We are coming off of a lease up experience so getting our name out was a big push for our lease up, so I am not sure if we will need to continue now that we are stabilized. Review Source AN Alura N. General Manager Used the software for: 2+ years ### "Very easy platform to use" June 1, 2018 4.0 Pros I like that we have the ability to schedule as many post as needed regardless if it is same day or continuous. Cons I would like the option to have more amount of words to be used in a text. Also, the email is always shown as unprofessional. Review Source HS Hailey S. General Manager Used the software for: 2+ years ### "Irio has been a go-to for resident & lead communication for myself and my staff for 4+ years!" May 31, 2018 4.0 Pros That our resident software (Entrata) is automatically updated and that it is easy to schedule multiple texts months in advance. Cons I do wish that the dashboard was a little more user-friendly and that you were able to send graphics/emojis. Review Source LM Lauren M. Manager Real Estate Used the software for: 2+ years ### "Excellent Customer Service" August 9, 2018 4.0 I have had a great experience and use IRIO multiple times a week! Easy to use and great customer service. Pros It is very user friendly and the company is very helpful if there are any problems. Cons That it has glitched for us causing people to not receive emails. Review Source IB Ivy B. Lease Up Specialist Real Estate Used the software for: 1-2 years ### "I wish there were an easier way to use this system. Like creating the text tree for information. " June 1, 2018 4.0 Pros It is a great tool to reach out to residents in bulk. Overall it is a great means of contact but the functionality of Irio could be improved. Cons Trying to get information into Irio and export information can be difficult. Whenever I have had issues with Irio, I have contacted the rep for my property and they have not been helpful. Review Source JV Jenny V. Property Manager Used the software for: 1-2 years ### "Convenient and Quick" June 12, 2018 4.0 Pros Easy to send quick texts out. Gets responses out immediately or at a certain time. Gives you an option of how often you can send a text. Cons Takes time to enter in new person. Has the log back in to reply to a prospect. Wish there was an easier way to send a quick reply back. Review Source AT Ava T. VP Ops Used the software for: Less than 6 months ### "pretty good experience" June 2, 2018 5.0 Pros I enjoy having the availability to message a single person, several people, or all with ease. I like the option to text, email, and post online. I also really like that we can send and receive images. Cons The way replies are displayed and handled, and the fact that every message ends with the pre typed message from Irio taking away from our character count and also being so repetitive and seems less personal with our customers. Review Source AR Amy R. Property Manager Real Estate Used the software for: 1-2 years ### "I love getting to text residents when something is wrong or just to say happy birthday " May 31, 2018 5.0 Pros I like that I can interact with the residents about money owed, renewals and birthdays. it's like I have my residents at the tip of my fingers. Cons I wish it would update or was integrated with my system instead of having to upload new resident logs all the time Review Source jQ jamie Q. Manager Used the software for: 6-12 months ### "Easy to use great for residents!" May 31, 2018 5.0 communication, ogranization, good customer service. Pros Easy way to communicate with all residents and their guarantors. I like that u can send an emergency message as well., Cons I can not think of a con - everything works great . I would recommend the product to someone who is looking for a way to text residents Review Source LR Lisa R. Sr Director of Marketing Used the software for: 6-12 months ### "Great Platform - Quick Launch" May 31, 2018 4.0 Pros I'm not sure we were the normal client. There were a couple of requests that we made that were new to them as well - but they were quick to solve and we were in launch mode within 10 days. Pricing is very cost effective. Cons I wish that I had the ability to pause campaigns. Instead I have to contact the company for a start and stop. It's not a huge deal - and they have been very quick to resolve - but it would a nice to have. Review Source JS Jonathan S. General Manager Used the software for: 6-12 months ### "Used it for contacting prospects and current residents. " May 31, 2018 4.0 Pros Very helpful for sending out quick mass messages to current residents alerting them to upcoming events, or general reminders. Cons Nothing specific, just that our corporate office has some legality issues regarding how we use the software for contacting prospects. Review Source AB Ashley B. Leasing & Marketing Manager Used the software for: 6-12 months ### "IRIO is always convenient to use and is definitely something I use on a weekly basis!" May 31, 2018 5.0 Pros I like the simple format that is used. It is easy to understand and operate - making the task easy to get accomplished! Cons I wish that I could type slightly longer text messages out to prospects and residents when I send mass text messages. Review Source Similar Products Featured ## Related categories [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.