# IRIO Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about IRIO Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more. Source: https://www.capterra.com/p/172304/Priority-ERP --- # IRIO Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) IRIO ## What is IRIO? IRIO offers multi-channel marketing automation solutions to improve engagement, loyalty and conversion rates. Solutions delivered by IRIOs platform include SMS/MMS and Custom Templated/Rich Content Emails for Lead Generation, Information, Sweepstakes, Surveys, Comment Cards, Donations, Promotions, Recruiting, Emergency and Crisis Communications, Community Messaging, Employee and Resident communications, and more. ## What is IRIO used for? [Customer Engagement](https://www.capterra.com/customer-engagement-software/)[SMS Marketing](https://www.capterra.com/sms-marketing-software/) Top alternative Featured Overall rating Based on 36 user reviews Reviews sentiment Positive 94% Neutral 3% Negative 3% Starting price $55 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for IRIO?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://irio.com&name=IRIO) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### IRIO 4.4 (36) VS. [4.3 (2,927)](https://www.capterra.com/p/31898/Constant-Contact/reviews/) Starting Price $55 Flat Rate, Per Month Starting Price $12 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (36) Ease Of Use 4.3 (15,743) Value For Money 4.3 (36) Value For Money 4.1 (12,202) Customer Service 4.4 (36) Customer Service 4.2 (10,679) ## IRIO alternatives Highest Rated [4.6 (3,484)](https://www.capterra.com/p/132996/brevo/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (505)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) [4.5 (17,633)](https://www.capterra.com/p/110228/MailChimp/reviews/) Starting price $13.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/110228/MailChimp/) [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) [4.6 (2,562)](https://www.capterra.com/p/79367/ActiveCampaign/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/79367/ActiveCampaign/) [View all alternatives](https://www.capterra.com/p/172304/IRIO/alternatives/) ## FAQs about IRIO Overview ### Which roles and teams benefit most from IRIO? IRIO is most used by property operations leaders, including general managers, assistant managers, and property managers, who need to streamline resident communication and day-to-day site workflows. Leasing and marketing teams use it to support lease-ups, manage prospect engagement, and improve campaign coordination, while regional and executive leaders track performance across properties. Answer based on 36 reviews Overview ### What company size and specific industries is IRIO built for? IRIO is designed for clients of all sizes across multiple industries, including businesses that want custom mobile marketing solutions to reach their audiences. It suits organizations looking to improve brand engagement and see real-time results, regardless of whether they are small, mid-market, or enterprise companies. Features and Usability ### What are the key features of IRIO? IRIO offers marketing automation and SMS marketing as its core functions, along with contact management for organizing audiences. It also includes MMS, mass texting, scheduled messaging, mobile coupons, mobile keywords, polls/voting, reporting/analytics, shortcodes, and text-to-win for campaign and audience engagement. Pricing ### How much does it cost and what fees or limitations are included? IRIO starts at $55 per month for the Garden plan, which includes 1,000 messages monthly and a free trial. Other flat-rate plans are Groove at $150, Oasis at $225, Forest at $300, and Jungle at $375, with message limits rising to 10,000. Reviewers said the price fits their use. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does IRIO offer? IRIO provides in person training and live online sessions to help teams get started. In person training supports direct, on-site instruction, while live online sessions offer guided training through remote meetings for users who need scheduled setup support and product walkthroughs. Answer based on 1 reviews Getting Started and Support ### What customer support options does IRIO offer? IRIO provides 24/7 live rep and chat support. Users describe the customer service as friendly and helpful, with good communication and organization. Some also mention frustrations when certain functions do not work as expected, which can affect the overall support experience. Answer based on 3 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Contact Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Mass Texting 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time Reporting/Analytics 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Scheduled Messaging 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Send individual or bulk text messages at predetermined times Marketing Automation Automate workflows and trigger campaigns based on customer actions Mobile Coupons Electronic coupons delivered to a mobile device that can be exchanged for a discount IRIO 9 features Manage, organize, and store contact information Automate workflows and trigger campaigns based on customer actions Send messages to multiple subscribers at the same time Electronic coupons delivered to a mobile device that can be exchanged for a discount Enable custom polls/voting to facilitate decision-making or increase engagement View and track pertinent metrics to find patterns and gain insights from data Send individual or bulk text messages at predetermined times Short phone numbers that used to opt-in to SMS campaigns Messaging system designed for contests and sweepstakes Get Advice We can help you find the software with the features you need. Features 4.2 (36) 4.2 Based on 36 reviews ## Pricing Value for money 4.3 (36) Free Trial [View pricing plan details](https://www.capterra.com/p/172304/IRIO/pricing/) Garden $55.00 Flat Rate,Per Month It includes: - 1 Signup Keyword - Email/Social Media Messaging - Incoming Messages - Mobile App Access - SMS/MMS Messaging - Subscriber Management - Subscriber Tagging - Two Way Messaging Groove $150.00 Flat Rate,Per Month It includes: - 2 Signup Keywords - Email/Social Media Messaging - Incoming Messages - Mobile App Access - SMS/MMS Messaging - Subscriber Management - Subscriber Tagging - Two Way Messaging Oasis $225.00 Flat Rate,Per Month It includes: - 3 Signup Keywords - Email/Social Media Messaging - Incoming Messages - Mobile App Access - SMS/MMS Messaging - Subscriber Management - Subscriber Tagging - Two Way Messaging Forest $300.00 Flat Rate,Per Month It includes: - 4 Signup Keywords - Email/Social Media Messaging - Incoming Messages - Mobile App Access - SMS/MMS Messaging - Subscriber Management - Subscriber Tagging - Two Way Messaging Jungle $375.00 Flat Rate,Per Month It includes: - 5 Signup Keywords - Email/Social Media Messaging - Incoming Messages - Mobile App Access - SMS/MMS Messaging - Subscriber Management - Subscriber Tagging - Two Way Messaging Value for money 4.3 (36) 4.3 Based on 36 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (36) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (36) 4.4 Based on 36 reviews ## User reviews Overall rating 4.4 Based on 36 reviews Filter by rating 5(19) 4(15) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent MK Madison K. Assistant General Manager Real Estate ### "We Love Irio!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 6, 2022 Overall, very positive experience and makes life very easy for communicating with residents in bulk and individually Pros It is integrated with entrata and creates easy access when communicating with residents Cons Sometimes integration is not updated - i.e. current residents, future, etc Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LM Lauren M. Manager Real Estate ### "Excellent Customer Service" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 9, 2018 I have had a great experience and use IRIO multiple times a week! Easy to use and great customer service. Pros It is very user friendly and the company is very helpful if there are any problems. Cons That it has glitched for us causing people to not receive emails. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JV Jenny V. Property Manager ### "Convenient and Quick" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 June 12, 2018 Pros Easy to send quick texts out. Gets responses out immediately or at a certain time. Gives you an option of how often you can send a text. Cons Takes time to enter in new person. Has the log back in to reply to a prospect. Wish there was an easier way to send a quick reply back. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AL AMANDA L. GM Real Estate ### "We never use Irio" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 June 10, 2018 We haven't received much since I started with this site. Maybe a lead or two if anything. Pros I like the idea of foot traffic being able to contact you if they come across the Irio number for text more info. Cons We don't ever use it. We have software now, Entrata, that does the same things. We will be canceling with Irio sometime in the next year. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AT Ava T. VP Ops ### "pretty good experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 2, 2018 Pros I enjoy having the availability to message a single person, several people, or all with ease. I like the option to text, email, and post online. I also really like that we can send and receive images. Cons The way replies are displayed and handled, and the fact that every message ends with the pre typed message from Irio taking away from our character count and also being so repetitive and seems less personal with our customers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JY Jamie Y. Assistant General Manager ### "Irio makes text messaging very easy with residents! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2018 Easy communication with residents. Very Affordable! Pros Easy communication with residents. Quality of service we receive is excellent. Customer service is great! Monthly subscription is affordable! Cons I truly don't have any. Irio is definitely ahead of its time! It provides big companies like ourselves to just be a text message away, Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Alura N. General Manager ### "Very easy platform to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 1, 2018 Pros I like that we have the ability to schedule as many post as needed regardless if it is same day or continuous. Cons I would like the option to have more amount of words to be used in a text. Also, the email is always shown as unprofessional. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BG Belita G. General Manager Real Estate ### "Good text message platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 1, 2018 Pros Desktop version of IRIO is super simple and user friendly. You can send a quick message & schedule text messag. A major plus is the ability to send MMS (flyers) to our residents due to the limit of words in a text message Cons I feel the mobile version need to match the desktop version. Unable to send a emergency text blast, unable to see the residents name when they reply, you can only view their phone number. I would like to schedule a text and I would love to have the ability to send MMS as well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MC Michelle C. Property Manager ### "Quick and convenient " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 June 1, 2018 Pros Easy to use, messages get delivered right away. Every resident gets the texts messages that I send to them. Cons I haven't run across anything we didn't like as of yet. We just started using the program again. We didn't have too much to communicate with the residents, but now we will use more frequently. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JL Jennifer L. General Manager ### "Using IRIO has been great so far" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 June 1, 2018 Pros The ease of use. We only use the software to send out text messages and its so easy to use, reply to messages, and track. Cons None. However, the billing is done through my corporate office, so i'm not familiar with the price. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/172304/IRIO/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Mailchimp vs IRIO](https://www.capterra.com/compare/110228-172304/MailChimp-vs-IRIO)