TheWorxHub Ratings

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
5/5

About TheWorxHub

TheWorxHub by Dude Solutions is a cloud-based maintenance management solution designed specifically for both healthcare organizations and senior living communities. Its suite of applications helps users coordinate activities and supports communication between every department. The solution allows operations professionals to manage maintenance tasks, assets, inventory, capital forecasting and more. The system is also compatible with any mobile device or tablet. Learn more about TheWorxHub

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Showing 9 of 9 reviews

Showing Most Helpful

Showing 9 of 9 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
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Caitlynn D.
Administrative Staff Assistant
Hospital & Health Care, 10,001+ employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 22, 2019

“Efficient!”

OverallMy job is much more efficient and productive now!
ProsAs an employee who takes requests for maintenance, housekeeping, telecom, etc. it makes it so much easier to be able to give requestors access to enter their own tickets vs. the phones ringing off the hook and trying to relay requests. It was very easy to learn how to use and it's quick to give others access to various roles. The reports are very customizable and are an efficient tool to use.
ConsThere is nothing I dislike since I've begun using this software!

Vendor Response

By Dude Solutions on September 24, 2019
Caitlynn, thanks for taking the time to leave a review! We are thrilled to hear TheWorxHub is making your life easier.
Reviewer Source 
Source: Capterra
August 22, 2019
Erika D.
Safety Officer
Hospital & Health Care, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
June 10, 2017

“Excellent software and customer service. ”

OverallEfficient work order system that runs useful reports.
ProsThey take customer service seriously and want to ensure the product works for the user. They're always updating the software based on customer feedback.
Source: Capterra
June 10, 2017
Erika E.
SO
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 14, 2017

“Excellent work order system for maintenance, housekeeping, transportation, and more!”

ProsThis software is very user friendly. The ability to give users different levels of access ensures the system runs smoothly.
Reviewer Source 
Source: Capterra
December 14, 2017
Erika D.
Safety officer
Hospital & Health Care, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 31, 2018

“Great work order system and easy to use!”

ProsWorxhub can do just about anything when it comes to running a retirement community/nursing home. It is also very easy to use and they have excellent customer service.
ConsThe only negative thing I can think of is that you cannot delete anything you enter into the program.

Vendor Response

By Dude Solutions on January 2, 2019
Thank you for your review. We are so happy that TheWorxHub is providing great value to your organization. Will pass along your feedback to our product team.
Reviewer Source 
Source: Capterra
December 31, 2018
Chris M.
Technician
1001-5000 employees
Used the software for: Less than 6 months
Overall Rating
3/5
Ease of Use
3/5
Customer Service
3/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
4/10
Reviewer Source 
Source: SoftwareAdvice
February 17, 2019

“Field technician review”

OverallSoftware is thorough but not optimized for the service technician on a mobile device with a small screen. Use of Priority COLOR system would help. There are too many steps required in creating work orders for simple tasks. There should be a streamlined system for quick tasks using a default set of prefilled checkboxes.
ProsComprehensive, covers everything you could want, but isn't user friendly at all. Mobile service technicians using phones with smaller screens will go blind trying to read and enter data into the complicated work order checklists.
ConsDoes not offer an easy way for a field technician to postpone or bump tasks to the next day due to on site circumstances such as bad weather, power outages, sick days etc... Mobile view isn't color coded for task priority. High Priority tasks should be BOLD and RED with a color code system in the list view. Software needs a simpler, streamlined mobile work order view system. NEEDS user selectable default task sort view (Priority, Due Date, Start Date, Location, Worker) Some of us want DUE Date as Default.
Reviewer Source 
Source: SoftwareAdvice
February 17, 2019
Ric M.
COO
Hospital & Health Care, 1-10 employees
Used the software for: 6-12 months
Overall Rating
3/5
Ease of Use
3/5
Features
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: SoftwareAdvice
September 12, 2017

“Your experience is dependent on your contact at Dude”

OverallThey have very few Biomedical clients if that's you main focus. They do keep up on the latest standards and trends though.
ProsBar coding is supported as well as risk factors for an AEM program. No need for mobile users to be online at all time to use the program. Mobile app is fairly robust.
ConsMany bulk adds-assets, clients users, etc must be entered in by Dude as there is no effective way to do things in bulk from the client interface.
Reviewer Source 
Source: SoftwareAdvice
September 12, 2017
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Denise G.
Security Guard
Security and Investigations, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 22, 2019

“Very customizable”

ProsWorxHub has been great to enter facilities and housekeeping requests! It was easy to learn and makes things easier!
ConsThere's nothing I dislike so far since I have been using the software

Vendor Response

By Dude Solutions on September 3, 2019
Thank you for taking time to review TheWorxHub. Great to hear that everything is performing well.
Reviewer Source 
Source: Capterra
July 22, 2019
Michael H.
Director of Engineering
Hospital & Health Care, 1001-5000 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Source: SoftwareAdvice
June 12, 2017

“Great system at an excellent price. ”

ProsEasy to use system with tons of great feature. The metrics reports are fully customizable and the interface is super simple.
ConsThe initial system setup can be time consuming and tedious. If your a large facility it's a lot of information to collect and input into a spread sheet.
Source: SoftwareAdvice
June 12, 2017
Steven E.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
December 14, 2016

“Everything is great.”

OverallWe love that they take customer suggestions and incorporate them into the program. The ability to access our vast database via iPad from anywhere on our campus is a major plus.
Source: Capterra
December 14, 2016