# TheWorxHub Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TheWorxHub the right Maintenance Management solution for you? Explore 183 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/172308/TheWorxHub/reviews --- TheWorxHub 4.7 (183) [View alternatives](https://www.capterra.com/p/172308/TheWorxHub/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TheWorxHub Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews SC Stephanie C Lead painterHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “It helps me keep track what needs to be done and to help others by adding work orders with things that I see that needs to be addressed.“ February 26, 2026 JO Jeremy O Maintenance TechnicianHospital & Health Care, 201 - 500 employeesUsed the software for: 1-2 years. “I had some issues with designating what building is cumbersome“ March 3, 2026 AC Ashley C Com Center SpecialistHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “It's also been much better for our department as a whole as we can put more details and do better searches and report pulling.“ February 26, 2026 BF Byron F Environmental Services DirectorEnvironmental Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “Early mornings the mobile version will not load or it will assign wrong person even though correct person selected or it will go back a work order so you end up assigning a different person to the one you already assigned before.“ January 3, 2024 MP Mike P Biomedical lead techHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “The fact of being able to login remotely and manage database is the top draw for our team.“ February 27, 2026 CR Charlotte R SupervisorHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “The pages seems to be to busy and such.“ September 23, 2025 JD John D Maintenance technicianHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “Navigating and knowing where to go is easy set up and color scheme navigation go good together and is pleasing“ February 26, 2026 LB Lot B Facility maintenance Specialist 2Hospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “inventory is a separate module, IT option not did not seem to be a good fit.the boss is not a fan of some elements of reporting are in another module.“ July 19, 2023 ## Showing most helpful reviews Showing 1-25 of 183 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Caitlynn D. Administrative Staff Assistant Hospital & Health Care Used the software for: 6-12 months ### "Efficient!" August 22, 2019 5.0 My job is much more efficient and productive now! Pros As an employee who takes requests for maintenance, housekeeping, telecom, etc. it makes it so much easier to be able to give requestors access to enter their own tickets vs. the phones ringing off the hook and trying to relay requests. It was very easy to learn how to use and it's quick to give others access to various roles. The reports are very customizable and are an efficient tool to use. Cons There is nothing I dislike since I've begun using this software! Review Source Response from Brightly September 24, 2019 Caitlynn, thanks for taking the time to leave a review! We are thrilled to hear TheWorxHub is making your life easier. NY Neil Y. Facilities Building Manager Hospital & Health Care Used the software for: 2+ years ### "Report Functionality and customability" December 12, 2023 4.0 Pros The customer suppport is amazing. The team they have had over the years makes this web base service amazing. I have always walked away from interactions with the troubleshooting techs impressed and happy. Cons When we do have issues we have no real way to express the importance and drive resolutions. They create a ticket and it goes into a priority response, which it may be a high priority to our organization, but not to the Worxhub, so sometimes issues that are tough for us to work around don't get resolved as timely as we need. Reason for choosing TheWorxHub I wasn't involved with the selection, I offered input based on ease of use. Cost wasn't a part of my evaluation. Switched from [Archibus](https://www.capterra.com/p/228338/ARCHIBUS/) They were not great to work with. It was a computer based program vs a web based interface. Always had issues with lisence and they wanted to charge for everything we needed. Review Source LB Lot B. Facility maintenance Specialist 2 Hospital & Health Care Used the software for: 2+ years ### "my thoughts" July 19, 2023 3.0 the more I use it the more I find I want certain features that are not available or not included. Pros I like how customizable it is, appearance and reliability. Cons No custom close out drop box. inventory is a separate module, IT option not did not seem to be a good fit.the boss is not a fan of some elements of reporting are in another module. we would like to expand but company does not find it cost effective Reason for choosing TheWorxHub Price and the unlimited users and needs for multiple locations Switched from [Track-It!](https://www.capterra.com/p/67028/Track-It/) it totally was not a CMMs and did not function well and had no reporting options or asset tracking, or anything else for that matter, it was basically an e-mail Review Source BK Bas K. Facility Manager Hospital & Health Care Used the software for: 2+ years ### "Best CMM system for senior living" January 10, 2020 5.0 I have always enjoyed working with the software. They have always involved the end user in the development and its made the TheWorxHub one of the leading operations software. Pros The product is very user friendly. My staff have very little issues when using the software. Support is excellent. Cons Some of the glitches take awhile to get ironed out but considering how much the software does it runs smooth and they address the glitches if its critical to daily function of the software. Reason for choosing TheWorxHub I found the development team for the TheWorxHub were very proactive in creating a complete operations software and they seem to be continuously developing the software. Switched from [CWorks](https://www.capterra.com/p/13109/CWorks/) CWorks did not have the capabilities we were looking for and we were looking to expand CMM into other departments like housekeeping. Review Source EL Eric L. Director of Living Community Services Hospital & Health Care Used the software for: 2+ years ### "The Dude Solution for you." January 19, 2022 5.0 Keeping up with Regulations by the Fire marshal and health codes. Able to track and easily print and provide proofs of Maintenance and checks. I love the chat. Staff are always helpful and are quick to respond. Always able to get me on the right track making complex work orders or PM's and running reports. Pros I like that there are features to do big things quickly. Like say you change a staff member you can quickly reassign the tickets with a few clicks. I like that there can be great reports by the software if you put in great information that gets specific by category and subcategory's. Cons When you screw up making something since its a cloud base it is permanently there. Can be deactivated but there isn't so much a delete and start over button. Switched from [MAPCON](https://www.capterra.com/p/33168/MAPCON/) Update technology and paperless work orders. Ease of requests and better work overview Review Source DC David C. Electrican Hospital & Health Care Used the software for: 1-2 years ### "More Accurate Work Orders" January 12, 2020 5.0 Once we get all our equipment logged into the system it will make my job easier to keep track of the PM's and repairs that need to be done. Keeping track of the time my team spends traving to the jobs they do, will help to get more man power. Pros The ease of use. How you can give a better detail of the problem you are having when you put in a work order. Cons The access parts of it need to be separated more. Meaning people who can implement stuff into the program should be able to do so and not see all the admin side of it. Switched from [Maintenance Connection](https://www.capterra.com/p/12444/Maintenance-Connection/) for the ease of use and the more options it offered for our company. Review Source RC Rey C. Director of Facility Services Facilities Services Used the software for: 2+ years ### "Kendal at Oberlin WorxHub Review" January 9, 2020 5.0 Pros User friendliness. Ability to produce reports and keep track of ongoing projects via pulse tab. Cons None. The system fully meets our needs. Reason for choosing TheWorxHub Ease of use! Switched from [WebTMA](https://www.capterra.com/p/15155/TMA/) TMA was outdated and extremely cumbersome.Did not have real time capability. Review Source LQ Lillian Q. IT Regional Manager Hospital & Health Care Used the software for: 2+ years ### "WorxHub WORXS" January 9, 2020 5.0 I have had an amazing relationship with the whole WorxHub team from tech support to engineers. Everyone is passionate about both the tool and their customer service. Pros I love the common sense use of this tool. I work in senior living and our team and residents are technically challenged but that has never been an issue with WorxHub. I also love the robust tool. I wish it would have been my only job, I only scratched the surface. I could have done so much more! Cons Only a minor con, the accounts, we have 17, are separate unless you go from WorxIQ. It makes it so my team can not easily back each other up without logging out and into a new URL but, again, this is minor to me. Switched from [MicroMain](https://www.capterra.com/p/119615/MicroMain-Maintenance-Software/) I was not involved in that process and do not know. Review Source CR Charlotte R. Supervisor Hospitality Used the software for: 1-2 years ### "Worx Hub Works!!!" September 23, 2025 5.0 I love it !!!! It is great to use and keep track of problems that occur over and over . The bar scan method is very time conservative Pros I like that you can add different tabs for different locations. And keeping up with PMs and equipment Cons The mobile app is somewhat difficult to use. The pages seems to be to busy and such. Harder to find the status Review Source Denise G. Security Guard Security and Investigations Used the software for: Less than 6 months ### "Very customizable" July 22, 2019 5.0 Pros WorxHub has been great to enter facilities and housekeeping requests! It was easy to learn and makes things easier! Cons There's nothing I dislike so far since I have been using the software Review Source Response from Brightly September 3, 2019 Thank you for taking time to review TheWorxHub. Great to hear that everything is performing well. DH David H. Maintenance & IT Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Hospice Facility Review" June 28, 2022 5.0 My situation was rather unique in that I had nothing to start with. Creating our locations, and assets was a time consuming task. For those that currently have a CMMS system the transition would be rather easy. I also want to mention the training and support documents were very helpful. Pros The primary objective was to get a handle on our compliance needs. Fire suppression & alarm system testing, emergency lights, emergency power systems, etc. Many of these inspection \\ testing requirements are available in a template form for easy implementation. Cons In reality every location contains assets, and every asset (equipment) is comprised of sub-assemblies and parts. It would be nice to reference common used parts for each piece of equipment. Such as bearings, belts, filters, hoses, and fluids. This really helps control parts inventories. To be fair I did not purchase the inventory modules so maybe this is included in that system. Reason for choosing TheWorxHub We are a non-profit hospice (end of life care) that is regulated by various agencies. Having a tool to help us navigate that regulatory jungle and develop appropriate work orders was our primary goal. Having premade templates that basically guide you through the requirements for testing regulated equipment was a huge benefit. All staff, regardless of where they are, can submit a work request from their computer. That ensures every need is being attended too. Review Source AB Angela B. Facilities Operations Manager Hospital & Health Care Used the software for: 2+ years ### "Healthcare Approved System" December 14, 2022 5.0 I'm very pleased with Worxhub it has reduced techs response time since we went to mobile devices; no more coming back to the shop to see if any more work orders have been printed out and ready to be done. Pros I like that I can go to one place to see all work orders, inventory and PMs. Able to create master PM templates in order to create multiple PMs instead of re-type one over and over again. Cons My least favorite is when work orders are assigned to TEAMS that in worxhub it's listed in the Pulse page under Unassigned work orders when they are assigned. Reason for choosing TheWorxHub We didn't look at other products we were happy with the Support Services received by The Dude so wanted to stay with them. Review Source MA MARK A. Director of Maintenance Service Support Hospital & Health Care Used the software for: 2+ years ### "GMCF Worxhub Review" December 13, 2023 5.0 Use it daily and has worked really good for our facility and what we need it to do. Have never had any issues with anything since we started. Pros Ease of use for anyone easy to pull reports and keep track of all work orders. The tracking of all work orders and PM orders is critical in healthcare. Cons Not a worxhub issue but i know our facility doesn't use the program we have to its full capabilities. Review Source DB David B. Carpenter/Locksmith Hospital & Health Care Used the software for: 1-2 years ### "Real Everyday User" February 27, 2023 5.0 Pros I can see Work Orders come in real time and have them prioritized by importance. Cons I would like to have a more broad way of finding old Work Orders, weather completed or incomplete. Currently if don't know the Work Order Number you have to type in the exact address to find the Work Order and the User typing up the Work Order doesn't always know the departments, corridors, or wings of the building to correctly address where the Work Order needs to be completed. Then when its searched by proper location it can't be found. Its up to the maintenance worker to correct the address before its completed. If the work order could be searched for by just using Key Words like a google search could be helpful. But overall, staff especially new staff just need more training. Review Source LC Leslie C. Assistant Director Hospital & Health Care Used the software for: 2+ years ### "Worxhub best for ease of use " July 13, 2023 5.0 5 star in all areas honestly. Easy to navigate reports, questions, following requests from start to finish, easy to help others navigate when they first use, easy to make changes or deletions. Pros Implementation was super easy compared to my original thoughts. Ease of use is off the charts. Important when asking others to embrace change. Cons I honestly do not have a con. Price could always be little lower but in comparison to other programs it is still in line. Reason for choosing TheWorxHub Demo was so much easier to follow than other products and reviews were great for Worxhub. My company added 4 other modules after our initial purchase so we love Worxhub Review Source GJ Gerald J. Supervisor/Project Manager Hospital & Health Care Used the software for: 6-12 months ### "Gerry's " October 3, 2022 5.0 Overall, I am satisfied with this product Pros I like that this software is relatively simple to use and easy to add or update our PM's and work orders. Cons Honestly (being funny) I liked your name as "Dude Solutions". "Brightly" is ok, just doesn't have the same ring to it. Reason for choosing TheWorxHub I was sold on TheWorxHub, I didn't look for any others. Review Source LW Lori W. Administrative Secretary Consumer Services Used the software for: 6-12 months ### "Great software" January 13, 2022 5.0 Our Company has been adding things slowly as we find out all of the different things that this software is capable of doing for us. We are able to track several different things that we were unable to track in the old Pros We like the fact that is very user friendly & easy to move around in the system. Cons We really have not found anything that we have not liked about this software. Review Source DW Dale W. EVS/Plant Operations Director Hospital & Health Care Used the software for: 2+ years ### "WorxHub" January 23, 2020 5.0 Overall the entire organization is more than pleased with the WorxHub program. The hospital previously didn't have a work order system and were using Excel spreadsheets to track requests. The transition to the WorxHub has been a huge benefit to all. Staff is always kept updated on their requests through the entire work order cycle. The online support is awesome. The WorxHub staff is very helpful in addressing the limited concerns that we have had, most simply required a little education on the matter. The support is the best! You never feel like your just another number. Pros This was easy to setup and get implemented. The support from Dude Solutions during & after setup was great. They were always available to assist and were very prompt in addressing any concerns that came up. The canned reports were sufficient for a small hospital like ours. The staff submitting work requests find it to be very intuitive to use. New employees are ready to use the WorxHub with minimal training required. The subscription cost is very reasonable. We evaluated several other CMMS programs and found the WorxHub to be the best bang for our buck. Cons I wish it had an adhoc report writer function to allow more options in creating reports. It still gives us what we need but more options are always better. Also wish the fields of the work order allowed more customization. Reason for choosing TheWorxHub It was the most cost effective choice and we are glad we made the decision to go with the WorxHub. Review Source TS Teresa S. Director of Administrative Services Non-Profit Organization Management Used the software for: 2+ years ### "WorxHub has a been helpful to our organization" October 3, 2022 5.0 When our "new at the time" FS Director introduced this product, is was met with uncertainty, but it has been extremely helpful to have the ability to submit real-time requests and get quick responses. The training time to get staff and residents on board and using it correctly didn't take nearly as long as many expected. Pros No more paper! Requests are submitted and can be accessed immediately by maintenance, IT or EVS staff. Cons It would be nice if my personal info populated into the "requested by" section. Review Source CA Chris A. Maintenance Manager Facilities Services Used the software for: 2+ years ### "Good stuff" October 13, 2021 4.0 Worxhub is good stuff. I feel like it can make the difference between a regular everyday maintenance department and an organized, efficient maintenance team. Pros If used correctly it can keep up with everything that has been done in any location on our 100 acre property. Cons When going around the Wifi connections may change and cause the mobile version to not function correctly. On the desktop version there is a regular freezing while trying to do anything. Would like the funtion to search for items in the details seperately from the description. Review Source BG Bill G. IT director Hospital & Health Care Used the software for: 6-12 months ### "Worxhub rating from APCH" June 28, 2022 5.0 It was a long painstaking process to get the software programmed. The implementation process was drug out way too long as meetings were scheduled almost a month apart. This could be improved. Pros Ease of use and the phone app is a great bonus. Cons Setting up the program and the length of time it takes to get it up and running. Review Source JA Jeff A. Director of Physical Plant Hospital & Health Care Used the software for: 2+ years ### "It works! I'm a Fan..." January 15, 2020 5.0 We run our entire campus on WorxHub. Repair orders, PMs, Inspection tracking including Life Safety. It allows us to be "excellent" instead of just "OK". We complete between six and seven HUNDRED work orders a month. I am certain that WorxHub would allow any type of business to be greatly improved if they use it consistently. I'm a fan... Pros I've used this software for almost five years. I think the thing I appreciate the most is the software company's continued effort to make the product better and better. It has improved tremendously in the past five years in both breadth and depth. I also appreciate the flexibility it typically offers to be able to manage the menus and other input data to make it "work" for the particular users. Cons Some of the data entry is still cumbersome. You still have to fill out six individual boxes of data to complete the work order and that doesn't include the details or the requestor. Reports are also a problem. I'm never really sure if the data I'm getting is the data I'm after... Sometimes the results seem to be incorrect--probably based on incorrect input or input that I'm not sure what it does. And I gave up completely on assets... Review Source BB Bill B. Maintenance Manager Hospital & Health Care Used the software for: 2+ years ### "great product with a couple additions it could really be a do all fore healthcare" June 28, 2022 4.0 Pros Ease of use and the functionality of the software when managing the entire maintenance daily operation. Also, the customer service is great! Cons The fact that it lacks a straight line depreciation for assets tracking and valuation. Review Source BF Byron F. Environmental Services Director Environmental Services Used the software for: 2+ years ### "Worxhub 2023" January 3, 2024 4.0 Pros ease of use. mobile possibilities. multiple users. printing. good record keeping. Cons Early mornings the mobile version will not load or it will assign wrong person even though correct person selected or it will go back a work order so you end up assigning a different person to the one you already assigned before. Review Source LS Linda S. Plant Operations Assistant Hospital & Health Care Used the software for: 2+ years ### "Ease in using The Worx Hub" January 9, 2020 5.0 We are able to serve our residents (Senior Living) quickly because of WorxHub. When a request comes in, I can immediately pass it on to our Maintenance team. They see it immediately on their tablets and can respond accordingly. I may assign it to be done today, next week or even immediately. It makes it easy to keep track of who is doing which tasks and what is yet to be done. The accountability is important to us and this is our record of what has happened and what is yet to be done. Pros The ease at getting into the Hub, setting up a work order and getting back out is important to me. I find it very quick and easy to arrange for a work order without spending much time. I also like that I can quickly run a report when someone has a question about past orders or orders yet to be done. The software is very user friendly, easy to learn and easy to manipulate. Cons I find it harder to remember the steps to arrange for a continuing or repetitive order. I've done it but if I had to show someone how to go about it, I would need to spend time remembering the steps. It isn't as easy as doing just one order. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.