# Page 3 | TheWorxHub Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is TheWorxHub the right Maintenance Management solution for you? Explore 183 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/172308/TheWorxHub/reviews --- TheWorxHub 4.7 (183) [View alternatives](https://www.capterra.com/p/172308/TheWorxHub/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of TheWorxHub ## Showing most helpful reviews Showing 51-75 of 183 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AD Alan D. Director of Environmental Services Hospital & Health Care Used the software for: 2+ years ### "Best work order management system I've used." January 4, 2024 5.0 WorxHub is the tool that we use to manage all the work requests from team members, residents and management. It keeps our Environmental Services Department organized, lets us know when a piece of equipment is in need of Preventative Maintenance, like a filter change, and allows us to document how and when a task was done and how long it took. Pros WorxHub has multiple areas for our users to identify what kinds of work needs to be done. Either housekeeping or maintenance. Tracks assets in aging them or maintenance that needs to be done or has been done. Cons It can be a little slow at times in its response serverwise, but over all not alot of cons. Review Source JF Justin F. Maintenance Mechanic III Hospital & Health Care Used the software for: 2+ years ### "Multiple Views at Once" July 18, 2023 4.0 Good product, good support. professional. Pros I create all of the Scheduled Work Orders (SWO) for our hospital. I like to view my existing SWO from other facilities that I have created while building a new one. Or, adding Assets, I like to view existing assets in another WorxHub window to have consistent names. 3 monitors are also a bonus! Cons Each month roughly 100 Scheduled Work Orders release. I wish I could select multiple work orders to assign to 1 mechanic. Working offline the scanner doesn't work. If you have a WO with a lot of tasks and you move out of WiFi range often you loose all of the data entered. I understand it would make it slower, but updating more often would help, similar to Google Docs. Review Source DK Dan K. Director of Environmental Services Hospital & Health Care Used the software for: 2+ years ### "working well for 12 years now" August 18, 2023 5.0 Generally very satisfied. Cost just went up significantly which was disappointing. Pros Like the ability to see the history on any asset we have inventoried. If one asset keeps giving us trouble more than others, it makes it easy to decide to replace it.Usually good service with training types of questions Cons Right now we have questions about the modules we use and CANNOT get an answer to our questions. This has been over a month and no satisfaction! This is the first time we've had a negative experience, so we are surprised at the lack of response. Review Source HP Harold P. Facilities Supervisor Hospital & Health Care Used the software for: 2+ years ### "A necessary partner" August 11, 2022 4.0 I've really begun to open up it's features and have it do the work that I depended on other programs to do. When we attended the Dude Solutions Workshop/Seminar, I later realized that it was a necessary component to understanding the scope of the program, and the industry. Pros Easy of use. History at your fingertips. The ability to categorize for more immediate retrieval. Cons Would like to have more control over the sub categories. Review Source GJ Gerald J. Supervisor/Project Manager Hospital & Health Care Used the software for: 6-12 months ### "Gerry's " October 3, 2022 5.0 Overall, I am satisfied with this product Pros I like that this software is relatively simple to use and easy to add or update our PM's and work orders. Cons Honestly (being funny) I liked your name as "Dude Solutions". "Brightly" is ok, just doesn't have the same ring to it. Reason for choosing TheWorxHub I was sold on TheWorxHub, I didn't look for any others. Review Source CJ Casey J. VP Plant Operations/Assets Hospital & Health Care Used the software for: 2+ years ### "Facilities and Campus operations and maintenance solution" January 15, 2020 5.0 This suite of solutions have enabled us to reduce time on transportation needs, simplify room booking, validate expenses on maintenance, and convert from being reactive to proactive by managing recurring and scheduled preventative maintenance work orders. Our organization has adopted bar coding of assets which saves time tracking assets and helps account for repaired, replaced, and misplaced assets. Pros The Worx-hub software and suite of solutions is of exceptional value and very user friendly. Like any other system or activity, what you put into it, you will get out of it. The system is scalable and interfaces well with multiple hardware platforms. Ease of use for end users is exceptional. Our end users include residents with little to no experience, staff with basic to moderate computer systems experience too our fully engaged maintenance and operations staff. Cons The most challenging aspect of the software, like any other, is the initial data entry of assets, products and systems, where none previously existed. It would have been far better if we had the ability to port over data. Reason for choosing TheWorxHub Worx-Hub was chosen over other systems based upon their customer service, ease of use, and is industry specific (Senior Health Care) which allows them to understand our needs and requirements. Review Source LW Lori W. Administrative Secretary Consumer Services Used the software for: 6-12 months ### "Great software" January 13, 2022 5.0 Our Company has been adding things slowly as we find out all of the different things that this software is capable of doing for us. We are able to track several different things that we were unable to track in the old Pros We like the fact that is very user friendly & easy to move around in the system. Cons We really have not found anything that we have not liked about this software. Review Source cS casey S. Security Supervisor Security and Investigations Used the software for: 1-2 years ### "Amazing software" January 3, 2024 5.0 Great product and amazing customer service. Customer Service is always willing to assist with any issues and they are very friendly. Pros It is very user friendly and I am able to go in and create barcodes or set up work orders to track how work is being completed on a daily basis. Cons I wish that you were able to scan a barcode and it track who was where. It would be more beneficial for when an employee goes into an area. Review Source DW Dale W. EVS/Plant Operations Director Hospital & Health Care Used the software for: 2+ years ### "WorxHub" January 23, 2020 5.0 Overall the entire organization is more than pleased with the WorxHub program. The hospital previously didn't have a work order system and were using Excel spreadsheets to track requests. The transition to the WorxHub has been a huge benefit to all. Staff is always kept updated on their requests through the entire work order cycle. The online support is awesome. The WorxHub staff is very helpful in addressing the limited concerns that we have had, most simply required a little education on the matter. The support is the best! You never feel like your just another number. Pros This was easy to setup and get implemented. The support from Dude Solutions during & after setup was great. They were always available to assist and were very prompt in addressing any concerns that came up. The canned reports were sufficient for a small hospital like ours. The staff submitting work requests find it to be very intuitive to use. New employees are ready to use the WorxHub with minimal training required. The subscription cost is very reasonable. We evaluated several other CMMS programs and found the WorxHub to be the best bang for our buck. Cons I wish it had an adhoc report writer function to allow more options in creating reports. It still gives us what we need but more options are always better. Also wish the fields of the work order allowed more customization. Reason for choosing TheWorxHub It was the most cost effective choice and we are glad we made the decision to go with the WorxHub. Review Source EG Edgar G. EVS Director Environmental Services Used the software for: 2+ years ### "My experience using CMMS" January 25, 2020 4.0 It has been an amazing experience and I am so glad that the company finally took the leap to CMMS across organization with a product that were able to tell her to are business model and operation. Pros Having the opportunity to pilot program at our facility for nearly two years was very challenging at a rewarding experience for me. Having the freedom to customize the system to our policies and procedures was invaluable and continues to be. I have used other systems in the past but the freedom of customizing the work has been a godsend. Cons They're still a lot of room for improvement and I wish they would listen more to client feedback in terms of some of the user interface and some features that should be looked at too further enhance and improve the system. The mobile website hasn't really changed much since I started using the system but it used some refinement and usability. I wonder if a better approach would be to have a phone app that could be more powerful than quicker. Some of the features that are found on the regular website are not found on the mobile site. Reason for choosing TheWorxHub One of our sisters location had used the system in the past but did not get it off the ground to the point where our entire organization will buy into it. Once I was able to pilot it in my community and expand our capabilities people noticed and we had buy-in. Review Source TS Teresa S. Director of Administrative Services Non-Profit Organization Management Used the software for: 2+ years ### "WorxHub has a been helpful to our organization" October 3, 2022 5.0 When our "new at the time" FS Director introduced this product, is was met with uncertainty, but it has been extremely helpful to have the ability to submit real-time requests and get quick responses. The training time to get staff and residents on board and using it correctly didn't take nearly as long as many expected. Pros No more paper! Requests are submitted and can be accessed immediately by maintenance, IT or EVS staff. Cons It would be nice if my personal info populated into the "requested by" section. Review Source AW Aisha W. Office/Facilities Manager Religious Institutions Used the software for: 2+ years ### "Great Calendar system" January 13, 2022 5.0 Pretty good. Pros The ease of the Calendar module allows the user to create events in the future. See what was scheduled in the past. Personalize a room or work order request to the needs of the event. Adding room setup information/photos is exceptional. Cons Deleting/changing or skipping holidays for a room booking is the biggest issue with this software. It should allow me to skip what dates I want. Instead of omitting a particular day, I have to set an end date, go back, and create a new occurrence. Review Source CA Chris A. Maintenance Manager Facilities Services Used the software for: 2+ years ### "Good stuff" October 13, 2021 4.0 Worxhub is good stuff. I feel like it can make the difference between a regular everyday maintenance department and an organized, efficient maintenance team. Pros If used correctly it can keep up with everything that has been done in any location on our 100 acre property. Cons When going around the Wifi connections may change and cause the mobile version to not function correctly. On the desktop version there is a regular freezing while trying to do anything. Would like the funtion to search for items in the details seperately from the description. Review Source MM Mark M. Maintenance Hospital & Health Care Used the software for: 2+ years ### "Maintenance " December 21, 2023 5.0 Pros it helps me to remember and prepared for next job. Keep me inform and helping another employees know whats going on. Cons There is nothing to report about cons on Worx Review Source BG Bill G. IT director Hospital & Health Care Used the software for: 6-12 months ### "Worxhub rating from APCH" June 28, 2022 5.0 It was a long painstaking process to get the software programmed. The implementation process was drug out way too long as meetings were scheduled almost a month apart. This could be improved. Pros Ease of use and the phone app is a great bonus. Cons Setting up the program and the length of time it takes to get it up and running. Review Source DL Dylan L. Maintenance coordinator Hospital & Health Care Used the software for: 2+ years ### "Maintenance Management Monster" December 19, 2022 5.0 My overall experience has been great. The software has been critical in keeping track of time spent on work orders.. Pros The level of priority management for work orders is extremely useful in allowing us to keep requestors informed on the status of work orders they generate. Cons Based on our needs and what we use the software for there is none I can think of at the moment. Review Source JA Jeff A. Director of Physical Plant Hospital & Health Care Used the software for: 2+ years ### "It works! I'm a Fan..." January 15, 2020 5.0 We run our entire campus on WorxHub. Repair orders, PMs, Inspection tracking including Life Safety. It allows us to be "excellent" instead of just "OK". We complete between six and seven HUNDRED work orders a month. I am certain that WorxHub would allow any type of business to be greatly improved if they use it consistently. I'm a fan... Pros I've used this software for almost five years. I think the thing I appreciate the most is the software company's continued effort to make the product better and better. It has improved tremendously in the past five years in both breadth and depth. I also appreciate the flexibility it typically offers to be able to manage the menus and other input data to make it "work" for the particular users. Cons Some of the data entry is still cumbersome. You still have to fill out six individual boxes of data to complete the work order and that doesn't include the details or the requestor. Reports are also a problem. I'm never really sure if the data I'm getting is the data I'm after... Sometimes the results seem to be incorrect--probably based on incorrect input or input that I'm not sure what it does. And I gave up completely on assets... Review Source JW Jason W. EVS ENG Mgr. Hospital & Health Care Used the software for: 2+ years ### "Simplicity" January 27, 2020 5.0 Rocky implementation start due to a sales team member telling us what our deliverables were and then leaving the organization. - The new sales team member we were partnered with was less than helpful to provide clarity on why we were not getting what WAS PROMISED IN THE FRONT END. - We almost did not continue with the worx hub implementation. Pros Ease of use for new hires. Easy to train to proficiency. Cons Reports not as easy to navigate and provide. I end up tweaking things to fit needs based on our Planned Maintenance program verse the outdated Preventative Maintenance program of yesteryear :) Review Source KC Kenny C. Facilities Technician Hospital & Health Care Used the software for: 6-12 months ### "Worx Hub does work for you." January 10, 2020 4.0 I have been able to create a "favorites" list of the life safety work orders that we perform and track, on a regular basis, any time frame I want since we have had this software. As I have said, I look forward to learning even more and am enjoying using the WorxHub on a daily basis. We upgraded from our old Facility Dude software to the WorxHub and it has been a pleasant change. Pros We have only had this software for the past year. I have worked with several other maintenance software programs in other locations. At first I tended to rate WorxHub against other software I had used elsewhere. Now, after using it for the past year, I am finding that it is a very good tool for the type of work we do. This is a hospital, and as such, we are subject to the mandates of the Joint Commission and the Environment of Care. WorxHub has effectively allowed us to set up our preventative maintenance program in order to track and prove our adherence to the life safety and NFPA codes. The reporting module has been very helpful for me since I am responsible for all Facilities Services documentation. I learn something new on WorxHub regularly and look forward to learning even more. Cons At first, I found it a bit difficult to navigate throughout the system. I probably should have called the help desk more, but I persisted on my own. Review Source BB Bill B. Maintenance Manager Hospital & Health Care Used the software for: 2+ years ### "great product with a couple additions it could really be a do all fore healthcare" June 28, 2022 4.0 Pros Ease of use and the functionality of the software when managing the entire maintenance daily operation. Also, the customer service is great! Cons The fact that it lacks a straight line depreciation for assets tracking and valuation. Review Source DK Dale K. Director of Facilities Hospital & Health Care Used the software for: 2+ years ### "Great product" July 5, 2022 5.0 meeting customers needs by tracking work and having it done in a timely manner. Pros WorxHub puts preventive maintenance, reactive maintenance and asset management in one collective place where we can schedule work and keep a good history of everything on our campus. This also makes billing residents easy and paperless. Cons WorxHub works well. The issue for me is getting everyone to buy in and use it to it's fullest capacity. WorxHub has been used here for seven or eight years but not nearly to it's capacity. I've been here six months and am trying to make the a "way of life". Review Source BF Byron F. Environmental Services Director Environmental Services Used the software for: 2+ years ### "Worxhub 2023" January 3, 2024 4.0 Pros ease of use. mobile possibilities. multiple users. printing. good record keeping. Cons Early mornings the mobile version will not load or it will assign wrong person even though correct person selected or it will go back a work order so you end up assigning a different person to the one you already assigned before. Review Source LS Linda S. Plant Operations Assistant Hospital & Health Care Used the software for: 2+ years ### "Ease in using The Worx Hub" January 9, 2020 5.0 We are able to serve our residents (Senior Living) quickly because of WorxHub. When a request comes in, I can immediately pass it on to our Maintenance team. They see it immediately on their tablets and can respond accordingly. I may assign it to be done today, next week or even immediately. It makes it easy to keep track of who is doing which tasks and what is yet to be done. The accountability is important to us and this is our record of what has happened and what is yet to be done. Pros The ease at getting into the Hub, setting up a work order and getting back out is important to me. I find it very quick and easy to arrange for a work order without spending much time. I also like that I can quickly run a report when someone has a question about past orders or orders yet to be done. The software is very user friendly, easy to learn and easy to manipulate. Cons I find it harder to remember the steps to arrange for a continuing or repetitive order. I've done it but if I had to show someone how to go about it, I would need to spend time remembering the steps. It isn't as easy as doing just one order. Review Source CL Crystal L. FSNM Hospital & Health Care Used the software for: 2+ years ### "WorxHub Software" February 27, 2023 5.0 Great program - easy to use, and even easier to teach others to use. Pros I love the ease of putting in work order requests through Worxhub. I can see when they have been received, as well as get an email when they have been completed. I share log in info with staff and they no longer have to come to me with their issues, I encourage them to enter themselves. Cons What I do not like about Worxhub is the unaccountability of the preventative maintenance program. Tasks are easily bypassed by staff for another day. I understand it is the managers job to follow up, but sometimes these tasks add up quickly. Review Source TR Trent R. plant operations Hospital & Health Care Used the software for: 1-2 years ### "Samartitas" December 12, 2023 5.0 i love useing the work hubs on a daily basis Pros lets my staff see real time for repairs to better service the residents Cons there is not i don't like about work hubs tabs to break down the rooms by job Review Source Similar Products Featured