ACCEO

ACCEO Smart Vendor


4.5 / 5
2 reviews

Who Uses This Software?

Key markets: general retail, health food, pets, gifts, apparel, and garden


Average Ratings

2 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • ACCEO
  • acceo.com/
  • Founded 1983
  • Canada

About ACCEO Smart Vendor

Reliable, feature-rich, and cost-effective, ACCEO Smart Vendor POS systems provide everything needed by small and mid-sized Canadian retailers to sell, manage, report and grow their business. Key features: inventory management for single and multi-location retailers, advanced reporting, integrated payment, customer tracking, and modular functionalities that streamline retail management.


ACCEO Smart Vendor Features

  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Layaway Management
  • Loyalty Program Support
  • Ordering Automation
  • Pricing Management
  • Restaurant POS
  • Retail Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen

ACCEO Smart Vendor Reviews Recently Reviewed!


Slow development and improvement, lack of various features, not recommended for major use

Apr 04, 2018
4/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
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Pros: Smart Vendor is a fairly simple, contained system. All modules are under one window--Sales Register, Stock File, and System Setup, along with many more options. Basic sales entry is clear and simple for the most part, and training employees has gone fairly smoothly, within minimal time.

Cons: Lacks features such as reading certain styles of barcodes from variable weight scale stickers. Only reads the standard format, which makes problems with plu numbers longer than 4 digits.

Has many options and modules that are not self-explanatory, and appear to be not generally useful. Does not natively support gift cards. It does have a gift certificate management, but that is fairly useless because you cannot redeem less than the total amount of the certificate. Thus we go back to pen and calculate the difference, and write it on the certificate. Smart Vendor also does not support import and export of data. The stock-file interface that you must use to enter and edit stock items is not efficiently designed.

We chose this software over another similar system because Smart Vendor promised to implement penny rounding functionality sooner than the competitor. (In Canada, pennies have become obsolete). But it turned out that the competition had developed that feature quite a bit sooner than Smart Vendor--who had passed their promised date.

Overall: The only benefit we have received from this software is an introduction into the realm of POS software, and a medium to cause us to decide to invest in a better quality system.

Vendor Response

by ACCEO on May 15, 2018

Thank you for the review of ACCEO Smart Vendor¿s easy to navigate and easy use to use interfaces. The Penny Rounding Update for Smart Vendor was made available to your store in November, 2013, as part of your annual Customer Care Support Plan. Unfortunately, your store¿s support plan lapsed a few months after that, and therefore the store did not keep pace with new software features or maintenance development. Smart Vendor does have the ability to scan and decode Random Weight Barcodes (deli counter type barcodes). The Gift Certificate feature allows you to refund the difference to a credit note, or any other form of payment that the consumer may redeem at a future date. Our web based gift card module is an integrated function in the sales register which helps track residual value . Our Smart Data Import Module has evolved into an extremely powerful tool for regularly importing supplier product lists, adding products and updating costs. We would be pleased to speak with you further.

It is great to have a team of experts who are ready and able to provide you with the technical help to run a POS system.

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Comments: New staff find it relatively simple to understand.

Pros: The system is fairly straight forward to use but when you do need help you are never talked down to. Also response time is great.

Cons: I have used this POS system for over ten years and to date I have not found any concerns that could not be dealt with.'