ACTIVE Camps UK

ACTIVE Camps


5 / 5
27 reviews

Who Uses This Software?

Camp & class management professionals running overnight summer camps, day camps, sports camps and clinics, educational camps, specialty classes or any other types of youth programs.


Average Ratings

27 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • ACTIVE Camps UK
  • www.activecamps.com/uk
  • Founded 1999
  • United States

About ACTIVE Camps

ACTIVE Camps offers an all-in-one online camp booking, management and marketing software solution. Whether you run overnight summer camps, day camps, athletic camps and clinics, art classes, educational camps, or other types of youth programs, ACTIVE's cloud-based software and customer service team is at your side to lighten your load and let you make smart, data-driven decisions while also helping you deliver great experiences to campers and families alike.


ACTIVE Camps Features

  • Attendance Management
  • Billing & Invoicing
  • Customer Management
  • Food Service Management
  • For Summer Camps
  • Medical Management
  • Online Registration
  • Parent Portal
  • Program Management
  • Registration Management
  • Scheduling
  • Staff Management

ACTIVE Camps Reviews Recently Reviewed!


We use ACTIVE for registration for swing dance classes and ticket pre-purchase for certain events.

Mar 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Once you get it set up, it's really easy to create new class sessions. Some functions are ridiculously easy. Using ACTIVE has been a real time-saver in many ways.

Cons: Our package seems to be oriented towards parents enrolling their children. Our classes are attended almost exclusively by adults and there is a lot of push-back about having to supply birthdate. Also, too many clicks in the registration process. Some clients have gotten caught in an automatic enrollment in the ACTIVE discount program, which many have felt was fraudulent.

Vendor Response

by ACTIVE Camps UK on March 21, 2018

Thank you for taking the time to give us your feedback. We appreciate hearing from our customers, and we¿re always looking for ways to improve our product and user experience. We¿re so happy to hear Active Class & Camp Manager is making your new class session setup easy. I have shared your feedback with our internal teams and once again, thank you for this valuable feedback.

Active is very user friendly. I enjoy setting up new seasons and curtailing the details to my needs

Dec 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love the fact that no matter what type of program I'm setting up, whether it is summer camp or an after-school activity, I can create the registration to fit my needs. Being able to design the registration allows for a streamlined report running process. Active's customer service is attentive and has answered of all my questions and more! Sometimes, I'm given multiple answers and I'm able to pick the one that works best for our programs.

Cons: The Active program could benefit from not always reverting back to the default when running reports.

Vendor Response

by ACTIVE Camps UK on December 19, 2017

Thank you for the review Megan, it's great to hear that our customer service team has been so helpful for you. Be sure to follow us on Facebook if you aren't already for even more helpful content like videos and how-to guides: https://www.facebook.com/letstalkcamps/

Capterra-loader

The ACTIVE network has been such a great help for online registration for our church summer camps.

Jun 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The registration reports are easy to run and informative.

Registrants receive automated confirmation emails with the required paperwork for them to print, complete and upload right to their family portal.

We can send group email reminders with the click of a button.

Cons: We run two summer camp programs in different states, and need to log in and out to go between the programs. I wish we could "toggle" between the two camps.

Vendor Response

by ACTIVE Camps UK on June 19, 2018

Hi Jennifer,
Thank you for taking the time to give us your feedback, it's great to hear that our reports and email reminders have been such timesavers for you! We really appreciate the 5 stars, and hope your summer camps are going well!

Choosing ACTIVE was one of my BEST decisions as a Camp/Preschool Director.

Aug 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software was extremely easy to navigate through and learn the ins and outs. My roster for preschool and summer camp hovers around 300 families and their registration process was smooth. I am able to do so many things like assign classes/groups, print reports, review waitlists and so much more.

Cons: The ONLY thing I did not like was that families were automatically enrolled in the ACTIVE site which cost a yearly fee that was charged to their credit card and many of them had no idea.

Vendor Response

by ACTIVE Camps UK on August 22, 2017

Thank you for your comments Kim, we're so happy to hear how easy it was to get started with ACTIVE Camps! Thanks again for your review, and for all that you do in getting kids more active!

Support has been great

Jun 07, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Makes my life easier. Easy to use. Eliminates the old paper and check method. Rather versatile. Strong levels of support

Cons: Sometimes cannot adapt to special needs. Registration says sold out when there are still open spots.

Vendor Response

by ACTIVE Camps UK on June 08, 2017

Mitch, thank you so much for taking the time to give us some feedback on our camp management solution. Your feedback is integral to our continued development and we are happy Active Camp & Class Manager makes your job a little easier.

Saves time easy to use

Sep 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: It has really saved a lot of time and made the organization more efficient. The software is easy to use

Cons: Our customers had a bit of an issue switching to this system bit once on It all is good.

Vendor Response

by ACTIVE Camps UK on September 14, 2017

Thanks you for the review, we are happy to hear that your organization is saving time and becoming more efficient using Active Camp and Class Manager. Make sure to follow us on Facebook and keep a look out for exciting new releases.

Used for summer arts camps

Jun 18, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
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Pros: The customer side of the website was user friendly. It was easy to talk parents through who called in needing assistance.

Cons: Not all of the reports had what we needed. Also, not all reports exported into excel in a clean format.

Overall: It was much easier for our customers to use than our previous software. It helped cut down on our in office traffic for sure.

Great simplicity in the software

Apr 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: A must have from large to small camps, will take the headache of booking away

Pros: I love the simplicity in the program, makes the whole process from parent, marketing, booking and everything a breeze.

Cons: Absolutely amazing software, other than not being free I have no complaints about this software at all.

A lifesaver all around

Apr 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Comments: Great product and service!

Pros: I really enjoyed the feedback from parents on how easy and quick it was to book the classes they wanted and log in.

Cons: No cons that I can think of... The price is a little more than I usually pay but it was well worth it in time savings.

Great customer service. Prompt, easy to use.

Jun 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Our camp families find it easy to register their kids for camp! We receive virtually no calls regarding technical issues. Thank you!

Overall: The software is very flexible. We find that it meets and exceeds our needs. It is so nice not to have to handle our own registration. We have no complaints!

Vendor Response

by ACTIVE Camps UK on June 09, 2017

Thank you for taking the time to give us some feedback on Active Camp & Class Manager. ACTIVE Network is on a mission to make the world a more active place, so we are happy to hear our solutions help your camp families with an easy registration process.

Great software for sports camps registrations

Mar 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: mobile friendly, speed, security, ease of use for database, easy set up, fast payments, great customer service and support.

Cons: need more flexibility in the system, as it is recent it will happen in the next few months. More options needed with multiple camps.

Overall: mobile friendly, speed, ease to use from customers.

Easy to Use, Customer Service needs some help

Jun 10, 2015
3/5
Overall

4 / 5
Ease of Use

3 / 5
Customer Support

Comments: Overall, Active has some really great features and is easy to use. We started working with Thriva before it became Active and the transition was really rough. Our Account Manager and Techs did not do enough research to transition us correctly or effectively. They did not complete our set up until the day before it went live- which was completely ridiculous. Do not work with Hector!!! I had to do all the work and set up by myself the night before and because they could not give us all the options we needed, it caused us a lot of headaches and time fixing what they messed up. Make sure they can give you the options you need before working with them!!!

Vendor Response

by ACTIVE Camps UK on June 10, 2015

Thank you Ms. Zuhn for taking the time to review our solution.
Your feedback is paramount to helping us provide the best experience possible to our clients. Per your comments, we have notified senior personnel to address customer service response. We sincerely apologize for any inconvenience this has caused.
Again, thank you for your patience and taking the time to provide feedback. Your input is vitally important to helping us improve the customer experience.

Great software for the cost!!! We are a small Education Center - very affordable!

Sep 08, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: The ease in being able to have people register online and secure their payments! We are a very small Education Center and were not able to offer online registration and payments prior to ACTIVE. We have been very happy with the online registration! Can't beat the cost!

Cons: A little more training on the software would have been more beneficial. We are learning our way around but felt we were not trained adequately to begin with.

Overall: Easy online registration and payments for our camps!

Vendor Response

by ACTIVE Camps UK on September 14, 2017

Thank you for taking the time to provide such great feedback it is integral to our continued improvement not only in our software but also our implementation process. We have passed this on to our cross functional teams and thank you again.

The ease of set up and managing the site is incredible

Mar 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support from Active employees as well as the user friendly software. The initial walk thru and set up with a capable instructor from Active was key to our success.

Cons: I wish the prices were a bit less on the regitraion for each patron. Some of our patrons register for classes 3-4 different times a year.

Vendor Response

by ACTIVE Camps UK on April 02, 2018

Thanks for the feedback Melissa, it's wonderful to hear that our team was so helpful in getting you set up for success. We appreciate the 5 stars!

Active was so great helping me get set up. It has reduced my paperwork, time spent and my headaches!

Jun 07, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use in features. Active has some of the best customer service I have ever experienced. They answered all my questions quickly and efficiently. They walked me through all I needed to know.

Cons: I would love to have a daily attendance feature. It is so helpful to know how many campers I am going to have each day. It also helps for capacity totals.

Vendor Response

by ACTIVE Camps UK on June 08, 2017

Heather, we love hearing how our solution helps save time and effort, so thank you for taking the time to provide some feedback. We share these with our product development team and always strive to deliver new and innovative ways to help our customers. Thank you again!

Solid system for camps; TERRIFIC Customer Support!

Jun 14, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to manipulate information and use it for our needs is very useful. The site is very easy to navigate.

Cons: There are occasional setting changes that I have to request help for (help which is provided almost immediately!)

Overall: Tremendous customer service!

Vendor Response

by ACTIVE Camps UK on June 18, 2018

Thank you for the 5-star review Christopher, it's great to hear that our team has been so helpful! We appreciate you taking the time to give feedback - Gig 'Em!

Simple, effective and compatible

Mar 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that it was very easy to set up with very little to no training. I also like that a chat head pops up when you appear to be having problems.

Cons: We some times have issues with parents finding the forms on their end that need to be filled out. A way we figured out to bypass this issues is have the attachment go out with the confirmation email.

Capterra-loader

Parents were asking me for an online registration option and Active has met their needs.

Mar 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service is top notch. Active has made announcements about software development options and actually followed through on those developments all the while listening to their clients.

Cons: It's a hard problem to solve, but I'd like to see a way to integrate their software with our membership database that would allow Museum members to have special access to classes and rates that would not require them to remember a pin or code.

Overall: Lots of report options from the administration stand point. Lots of good compliments from the users.

Vendor Response

by ACTIVE Camps UK on March 29, 2018

Thank you for the 5-star review Matt, it's great to hear that you're getting such good feedback from users and parents alike. We look forward to more years of helping you deliver results!

Good tool for allowing online registration, having reports, but a bit pricey.

Jul 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ability to have online registration for events almost immediately. I've found the reports on financials and sign ups helpful as well. They also try and get extra signups for our events.

Cons: The signup process for attendees isn't the smoothest process in this day and age. It's also pretty expensive to have them process your payments.

big upgrade

Feb 24, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Active brought my company out of the stone ages. I now spend less time generating reports and integrating my systems, and more time on marketing and operations! Plus, its far more accurate than what i was previously doing. My customers enjoy the quicker and easier registration process. I dont know why I put off this decision for so long!

Vendor Response

by ACTIVE Camps UK on February 26, 2016

Nick, thanks for taking the time to review our product. We're humbled by your comments and inspired every day by the work you do in making the world a more ACTIVE place! If there's anything we can do to make registration even easier for your customers or your business more effective, you know how to reach us!

Good Software

Feb 25, 2016
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Active makes our registration and collection process easier than it was with our old system. There are a few things I would change, such as being able to sort the kids or register them or limit registrations by birth year instead of birth date, age or grade, as everything in hockey is done by birth year. Its very easy to set programs up. I also wish we could send emails by "birth year" as that is how all hockey teams are set up.

Vendor Response

by ACTIVE Camps UK on February 26, 2016

Adina, thank you so much for taking the time to review our product and for the feedback on desired new features. We'll make sure to evaluate them for our roadmap. Stay tuned and thanks again!

Great customer service

Feb 24, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We have been using Camp & Class Manager for our online camp registrations for 3 years. We register 11 camps a year and being able to easily edit the applications is very important to our organization. The reports that I am able to pull from the registration forms is great and easy to use.

Vendor Response

by ACTIVE Camps UK on February 26, 2016

Shirley, we're honored to serve Camp Mak-a-Dream and its noble mission. Thank you so much for taking the time to review our product. Cheers to many more years of a great partnership!

Active Camp Review

Dec 09, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: This software help keeps track of all our campers and parents information and easy to access and make reports that were needed for the opening day. It also was a good feature because it allows my main office site to have the same access to information as I so it made the daily operations run without a hitch.

Vendor Response

by ACTIVE Camps UK on December 12, 2016

Thank you for your feedback Michael; it's great to hear how your operations have improved with ACTIVE Camps!

Very Great Software For Every Camp Management

Nov 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: This software usability is actually friendly and easy to go. I love the fact that it's a cloud based as well because we could execute and keep track of our records in all the camp meetings we embark on. This software is really great and I will recommend for everyone.

Straightforward, easy, efficient, pleasant

Dec 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The clean, straightforward platform is so efficient that business work can be done in minutes. I also feel that it is set up in such a way that I cannot screw it up.

Vendor Response

by ACTIVE Camps UK on December 28, 2017

Thank you for your review Sheila, it's great to hear that you're saving time and easing anxiety with ACTIVE Camps. We appreciate the 5-stars!

Easy to use.

May 18, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I like that the website fits our organization's registration structure.

Vendor Response

by ACTIVE Camps UK on April 26, 2016

We're glad you're making the most of your camp with ACTIVE Network! Thanks for the review.

Love it!

Feb 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ever since I first started I really enjoyed this software it was super simple to use and really had no issues my whole team loved