Who Uses This Software?

Swim school owners and operators. Whether you are a large or small swim school, SwimBiz can improve and automate all of those admin jobs you hate.


Average Ratings

6 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • ThinkSmart Software
  • www.thinksmartsoftware.com
  • Founded 2007
  • Australia

About SwimBiz

SwimBiz holds all of your business admin in one place. Whatever the size of your swim school, SwimBiz will improve and automate all of those time consuming admin jobs we hate! Once you try SwimBiz, you'll never want to return to time consuming spreadsheets and generic scheduling software again. SwimBiz provides web based access (login from anywhere), free automatic software updates, affordable monthly subscription, unlimited logins for staff and free/unlimited fanatical support.


SwimBiz Features

  • Attendance Tracking
  • Class Scheduling
  • Event Management
  • Member Management
  • Online Payments
  • Online Registration
  • Parent Portal
  • Skills Tracking
  • Staff Management
  • Team Management

SwimBiz Reviews Recently Reviewed!


Time saving and Professional Software

Jan 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been using the software for over 4 years and although I was apprehensive about ditching the spreadsheets I could now not imagine running my business without Swim Biz.

The set up was easy with a hand held approach and amazing support to get me started. This support is still outstanding with queries answered and sorted the same day. The system is constantly updated and over the years it has just got better and better. I would and do recommend this company to anyone with a swim school business, thank you Swim Biz.

Cons: There are no cons at all. I genuinely and unreservedly rate this product unequivocally.

Overall: All my customers and their swimmers are on swim biz with contact details and all relevant information to meet swimmers needs. Customers are easily enrolled into classes and invoices sent out bulk or individually. Teachers can access their registers easily and there is an option for a customer portal which we are yet to set up. There is also an option to text parents which again we don't use as we tend to email.

We have three venues and again easy to access and move swimmers to different classes and venues while maintaining attendance records along with achievement records.

SwimBiz

Jan 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It is very easy to use, continually updated with improvements and simplifies the bookings and running of the swim school.

Cons: It would be really helpful to be able to have more than one skill set showing for each child as they do stages and distance awards. If this isn't possible then an easier way to switch between them would be great.

Overall: Our experience has been brilliant. The support staff are always on hand, quick and efficient. Our swim school has gone from strength to strength as we can manage and fill spaces so easily now. Invoicing is made simple. Thank you!

SwimBiz

Apr 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Simple to use & incorporates well with our business

Cons: Some areas of the scheduling cannot be customised

Overall: since using Thinksmart's SwimBiz software we have revolutionised our Swim School admin! It's easy to use & everything is in one place (we used to have lot's of different spreadsheets). It's easy to use & easy to train staff members.

We would highly recommend!

Swimbiz review

Jan 29, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Organisation of schedules and make up classes

Cons: When monthly payment goes up without warning due to customer numbers. Especially as it was inaccurate due to our own delay in correcting current customers.

Problems with using own email due to gmail not recognising swimbiz as a safe app.

Overall: It has helped to keep a structure around our growing business but glitches have been frustrating at times.

Vendor Response

by ThinkSmart Software on January 30, 2019

Hi Wendy,

We're sorry you're not happy. The problem you're having with gmail is not something we can control unfortunately. Google only allows third-party apps to integrate via SMTP if you turn on the option in gmail to allow un-safe apps. There's not much we can do about it. We're also not sure why gmail say it's un-safe because the connection from SwimBiz is still SSL encrypted and secure.

Regarding the customer counts and subscription, our billing is based on an automated system that adds up how many customers you have in your account and charges you accordingly. If you keep your customer count within a particular pricing bracket, you will always pay the associated cost.

Regards,

ThinkSmart Software

Swim Biz

Feb 22, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The time it takes me to do jobs that were taking forever has halved!

Cons: Getting used to it! It took me over a year (or three enrolments) to really trust it. But this is because I don't trust computers, not the product!

Overall: I use my time more efficiently and when I cannot remember how to do something, or try something new, I just call them....someone always talks me through it, then I write a flow chart for the next time.

Support

Jan 23, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use

Ashley & Amanda are always on hand to help over the telephone

Cons: Lots of updates

The app is not very good at all!

Overall: The team are wonderful