# Qfiniti Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Qfiniti Software - reviews, pricing plans, popular comparisons to other Call Center products and more.

Source: https://www.capterra.com/p/172345/Qfiniti

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# 

 Qfiniti Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Qfiniti

## What is Qfiniti?

Call center and workforce optimization software that helps businesses enhance back-office performance via employee engagement tactics.

## What is Qfiniti used for?

[Call Center Workforce Management](https://www.capterra.com/call-center-workforce-management-software/)[Workforce Management](https://www.capterra.com/workforce-management-software/)[Contact Center Quality Assurance](https://www.capterra.com/contact-center-quality-assurance-software/)

Overall rating

Based on 2 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Qfiniti

4.5 (2)

VS.

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting Price

Contact vendor

Starting Price

$61

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (2)

Ease Of Use

4.0 (263)

Value For Money

5.0 (1)

Value For Money

4.2 (201)

Customer Service

4.0 (2)

Customer Service

4.0 (209)

## Qfiniti alternatives

[4.5 (816)](https://www.capterra.com/p/136189/Salesforce/reviews/)

Starting price

$25.00

Per User, Per Month

Highest Rated

[4.8 (156)](https://www.capterra.com/p/142813/Workpuls/reviews/)

Starting price

$6.40

Per User, Per Month

[Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)

[4.5 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/)

Starting price

$295.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/110588/Calabrio-One-Suite/)

[CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)

[4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

Starting price

$71.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Automatic Call Distribution

Distribute/route/connect calls

Call Center Management

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Call Recording

Record the audio of phone conversations for quality assurance purposes

Compliance Management

Track and manage adherence to policies for any service, product, process, or supplier

Computer Telephony Integration

Computer-telephony integration is the use of computers to manage telephone calls

Customer Experience Management

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Qfiniti 19 features

Distribute/route/connect calls

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Record the audio of phone conversations for quality assurance purposes

Track and manage adherence to policies for any service, product, process, or supplier

Computer-telephony integration is the use of computers to manage telephone calls

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Conduct & deliver coaching sessions to improve employee performance or facilitate development

Electronic storage of staff/employee contact information and job status in a centralized repository

Assign working shifts or tasks to employees based on their availability

Designed for call centers

Predict labor requirements based on past and present data/trends

Observe and track the demand, usage, progress or quality of a system, product, or user

Organize and manage the accomplishments and development of employees or performance of applications or systems

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Focuses on improving processes by collecting data and spotting bottlenecks or other challenges.

View and track pertinent metrics to find patterns and gain insights from data

Record and save a video file of what is happening on a computer screen

Track and manage employee's work hours to improve payroll accuracy

A set of processes to optimize the productivity of its employees

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Features

4.5 (2)

4.5

Based on 2 reviews

## Pricing

Value for money

5.0 (1)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

5.0 (1)

5.0

Based on 1 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

4.0 (2)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.0 (2)

4.0

Based on 2 reviews

## User reviews

Overall rating

4.5

Based on 2 reviews

Filter by rating

5(1)

4(1)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

AU

Anonymous User

Tech Support Engineer

Computer Hardware

### "Great for Call Center audit"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

April 15, 2021

Overall this tool is good, a very useful one, able to store a lot of recorded calls so you can hear them later. It is very stable since the issues are very rare to be present.

Pros

I like the way the calls are recorded and stored in Qfiniti. I can check calls recorded today, yesterday, or even some months ago. This helps a lot to understand the way the agents support our customers and the possibility to provide feedbacks aiming to improve the customer experience. I also like this tool is very stable and an easy to use environment.

Cons

The support for this tool is a bit delayed, it is not as fast as I expect, possibly taking even about a whole week to resolve an issue, but I also have to say that issues are very rare, normally it is very stable.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

pro support engineer

Computer Hardware

### "Good to record calls "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 24, 2019

now i can record the calls and i can provide feedback to the agents in the areas they need to improve.

Pros

Excellent software to record calls, in my workplace we use it to record calls of the agents to make sure we are having a good customer experience.

Cons

we need to make sure some processes are running in task manager to make sure the calls are being recorded.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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