--- title: "OpenText Communications Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about OpenText Communications Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more." source_url: "https://www.capterra.com/p/172352/Exstream/" page_type: "product" language: "en" --- # OpenText Communications Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) OpenText Communications ## What is OpenText Communications? OpenText™ Core Business Communication Archive Modern archiving, built for compliance Simplify oversight with an intelligent archiving solution for business communications. Every day, your teams generate a flood of communication: emails, chat messages, social media posts, collaboration threads. And whether you’re in finance, healthcare, government, or beyond, you’re responsible for capturing and managing it all. If your archiving system can’t keep up with evolving regulations or growing data volumes, you're exposed to serious risk. Compliance violations, audit failures, or legal disputes can mean real financial and reputational damage. ## What is OpenText Communications used for? [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for OpenText Communications?[Manage this product listing](https://www.g2.com/products/opentext-opentext-communications-exstream/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OpenText Communications 5.0 (2) VS. [4.8 (547)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (2) Ease Of Use 4.9 (4,063) Value For Money 4.5 (2) Value For Money 4.8 (2,864) Customer Service 5.0 (2) Customer Service 4.7 (2,797) ## OpenText Communications alternatives [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about OpenText Communications Overview ### What company size and specific industries is OpenText Communications built for? OpenText Communications is designed for managed service providers and managed security service providers that support multiple customers. It suits service businesses in security, backup, and continuity management, especially those needing multi-tenant administration and centralized control rather than a specific industry or company size. Features and Usability ### What are the key features of OpenText Communications? OpenText Communications offers communication management, content management, and multi-channel communication for coordinating customer messages across channels. It also includes customizable templates, customizable branding, personalization, and template management. Additional features include interaction tracking, customer history, real-time analytics, reporting and statistics, and third-party integrations. Integrations ### Which third-party tools and platforms does OpenText Communications integrate with? OpenText Communications integrates with Salesforce Sales Cloud for linking customer and sales data across systems. The catalog data provided here lists that integration, and the reviewer mention confirms Salesforce Sales Cloud as a connected platform. Answer based on 1 reviews Getting Started and Support ### What customer support options does OpenText Communications offer? OpenText Communications provides Email/Help Desk, FAQ/Forum, Phone Support, and Chat. These channels give users several ways to get assistance, from self-service guidance to direct contact. No reviewer feedback is available on support quality, response times, or common issues, so only the listed channels can be confirmed. ## Features AI summary Based on 4,384 Customer Communications Management reviews Capterra data shows that buyers of Customer Communications Management rank the following features as their top priorities: - **SMS Messaging** (**57%** of reviewers rated this feature as critical) - **Chat/Messaging** (**42%**) - **Multi-Channel Communication** (**34%**) OpenText Communications supports **Multi-Channel Communication**, which helps businesses manage customer outreach across more than one channel. However, it does not include **SMS Messaging** or **Chat/Messaging**. Instead, it offers other important capabilities that reviewers also value, including **Customer History** (**35%**) and **Third-Party Integrations** (**35%**). These features give teams more context for each interaction and connect communication workflows with other business systems, helping businesses maintain consistent service and respond to customers more effectively. Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Content Management Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Customer History Access previous interactions or concerns to maintain customer relationships Customizable Branding Add customized logos and colors to align with company branding Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Interaction Tracking Track interaction history by documenting conversations for contacts OpenText Communications 13 features ### All Features - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Interaction Tracking: Track interaction history by documenting conversations for contacts - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Real-Time Analytics: Analyze and gain insights into data in real-time - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 4.5 (2) ### Starting price Free trial not available Value for money 4.5 (2) 4.5 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Pradeep B. Tech Architect Banking ### "Very powerful CCM tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 25, 2022 Pros It is very efficient and portable for developing and customizing templates. Cons Licensing is bit confusing if you have a lot of users Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MP Megha P. Software Engineer Information Technology and Services ### "Bills design made easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 13, 2019 Pros Developing pages and letters using pre defined templates are easy. Easy to test the changes and validation is simple. Using this on daily basis for bills and letter designs. Component cloning and using is good way to reduce effort Excellent customer support Cons Have to map control file to test in development which is bit time taking. UI rendering is bit slow, sometimes feel it’s never going to open the component Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.