# vPlaybook Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is vPlaybook the right Training solution for you? Explore 19 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/172373/vPlaybook/reviews --- vPlaybook 4.7 (19) [View alternatives](https://www.capterra.com/p/172373/vPlaybook/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of vPlaybook Ease of use 4.6 Customer Service 4.9 ## Showing most helpful reviews Showing 1-19 of 19 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Spencer O. Manager, Mid-Market Strategy Telecommunications Used the software for: 2+ years ### "Game-Changer When It Comes to Sales Enablement Platforms" July 17, 2020 5.0 Pros The ease of activation and the intuitiveness for our reps truly set vPlaybook apart from other visual sales enablement platforms we've trialed in the past. The ability for a sales rep to log in from the field, find a piece of content that's tailor-made for them, and capitalize immediately is an incredible asset for out organization. Cons Truly, there isn't anything I would change about vPlaybook. The support team is fantastic to put out small fires or implement changes whenever they're needed. Review Source Response from DSG Consulting August 19, 2020 Thanks for your feedback, Spencer! Our partnership with Comcast is valued. All the best, Allison Banks May; CSM PW Paul W. Director Global Sales Excellence Information Technology and Services Used the software for: 1-2 years ### "An invaluable resource for sales team and certification" May 5, 2021 5.0 Pros The vPlaybook from DSG was sourced and implemented to solve a few business and enablement needs for our company. We needed a central location where we could access key sales messaging such as customer profiles, business value, objection handling and assets that can be accessed online or offline. A bonus we began to utilize more after we rolled it out was the Challenges portion and that we use for certification and learning tracking. Cons As with all new systems, there are a few items that will take repeated use to master and use on a regular basis. With the resource drawer, we initially had issues with new assets being added appearing at the bottom rather than at the top. Customer support was able to correct that but there is still a drawback in reordering items that have been previously uploaded. Review Source Response from DSG Consulting May 7, 2021 Thanks for your review, Paul! We'd be happy to assist with reordering the resources that were uploaded before the change; shoot us an email at support@vplaybook.com. JA Jason A. CRM & Sales Tools Developer Machinery Used the software for: Less than 6 months ### "Admin setup of vPlaybook experience" April 14, 2021 4.0 Overall is positive. vPlaybook will help us in deploying a new sales style and training to it. It is going to be a great leap in the right direction for our company. I had a very good experience working with the teams at DSG and vPlaybook to deploy and config the tool in our org. Pros I mostly enjoyed working in parallel with the team at DSG and vPlaybook. I found everyone to be very easy to work with and willing to help on a moment's notice. Instructions were often clear and concise. The business rules are easy to set up, the playbook is easy to add to Salesforce record pages and experience cloud pages, overall a positive experience. Cons Seems a bit static - just a iframe on a record detail page. Open the iframe and information is available. Business rules are driven by fields only. Maybe if we could display pages to certain users a certain number of times that would be advantageous. As a company we are exploring myTrailhead for a training platform, the team at DSG felt they can meet our needs, but I disagree. The UX of vPlaybook is functional and does what it is supposed to, but doesn't feel like a state-of-the-art tool to me. Review Source Response from DSG Consulting April 15, 2021 Hey Jason - thank you for the thoughtful review! We're happy that the experience has been good, and hope to partner with you as we enhance our integrations in the near-future. SN Stéphanie N. Project Manager II Telecommunications Used the software for: 2+ years ### "Very satisfied with vPlaybook" July 17, 2020 5.0 We are enabling our sales team (and now our product/marketing team) to have access to great methodology and best practice content in a secure an easy way. Pros The integration with SFDC is a must to enable our team to use the platform. The ease of access once in SFDC is great. The on-going support from the dev team was really a game changer to help us enable new features and improve user experience (copy paste, translation tool, drag and drop, etc.) Cons I think our translation firm would have like to be involved in the development of the translation tool to better suite their needs. Review Source Response from DSG Consulting August 19, 2020 Thank you for the review, Steph! It has been great partnering with TELUS. All the best, Allison Banks May; CSM VE Victoria E. Assoc. Program Manager Computer Software Used the software for: Less than 6 months ### "Happy Client" April 14, 2021 4.0 The vPlaybooks are a great new tool we have on the Sales Enablement team. It provides a dynamic way to train and certify sales roles at ACI. Obviously, when a new tool is launched, it takes some time so people can understand how to use it and the benefits it brings, so some people is a bit skeptical about it. I personally think is a great tool for our team, I love it! Pros I really liked the challenge feature because it enables to roll-out training and certification for various teams, but integrating the manager role. Managers can know how their teams are progressing, provide feedback and score. Last year we launched a certification without this tool and it was complicated, but this year with DSG the certification project was easier (launching, enrolling, managers scoring, reporting, etc.). Cons In the reporting part, specifically for challenges, you have to select many times the challenge title to include it that report. It would be easier if you can select the challenge title just one time. Reason for choosing vPlaybook I was not part of the decision-making so I'm not sure about the other alternatives on the table. However, I feel very happy that ACI leaders purchased the vPlaybook tool, it is an asset for our Sales Enablement team. Review Source Response from DSG Consulting April 15, 2021 Hey Victoria - we've enjoyed seeing the success with ACI! We are currently scaling some exciting updates to the Reporting console. Stay tuned! RL Rachael L. Sales Enablement / L&D Publishing Used the software for: 1-2 years ### "Our Sales Enablement Everything!" April 14, 2021 4.0 Pros The vPlaybook continues to impress me as both a user and an admin in a few ways. First and foremost, their ability to keep making improvements on it really aligns with how we operate as in SaaS as well. For our sales organization, the vPlaybook tool is an ideal vehicle for all of the content they need at their fingertips and its ability to be online/mobile helps with our need to be agile. From an admin standpoint, the reporting and coaching functionality have enabled us to track ROI flawlessly! Cons I know it is on the roadmap, but global search I believe is the biggest missing feature at this time. Review Source Response from DSG Consulting April 15, 2021 Hi Rachael - so glad we have been able to have a great partnership the past few years. We expect to release the global search this spring! MO Mike O. National Sales Manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Excellent Sales Enablement toolkit ....." July 10, 2020 5.0 Pros The most popular features are the "Conversation Prompter" and "Objections" pages. Our sales team is comprised of independent reps, so they have many manufacturers vying for their time (and mind share). These two pages enable them to have a couple of great tools to take into any sales meeting and address concerns while at the same time adding value for our customers. Cons Pulling reports is a little "clunky," and adding dashboards that capture different measureables (pageviews, etc) visually would be a great tool to add. Review Source Response from DSG Consulting August 19, 2020 Hey Mike - thanks for your feedback! We love that the sales team has utilized the Playbook content created by DSG. We look forward to continuing our partnership with Robroy as we continue to enhance the UI. All the best, Allison Banks May; CSM KC Kevin C. Sales Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great training and development tool!" July 10, 2020 5.0 Overall, this is a great quality training, development and enablement tool. I highly recommend it. Pros The software is very easy to administer and use. It's designed to be user-friendly for both normal users and administrators. Transitioning throughout the software is very seamless. Cons It took some time to learn how to use the editor as the editor functions are unique to vPlaybook. Once I was able to understand, it became a lot easier to make edits and changes. Review Source Response from DSG Consulting August 19, 2020 Thanks for your review, Kevin. You're an editing pro, now! Please feel free to reach out to support@vplaybook.com or myself for any issues you encounter. All the best, Allison Banks May; CSM BL Bob L. Head of WW Partner Enablement Computer Software Used the software for: 6-12 months ### "vPlaybook review" April 14, 2021 4.0 overall, very good.... our partners love it Pros ease of use, content manipulation, multi-media capability Cons frame sizing restrictions, needs an Undo button, needs capability to assign multiple managers per challenge Alternatives considered [Highspot](https://www.capterra.com/p/148612/Highspot/)[Gong.io](https://www.capterra.com/p/157969/Gong-io/)[Brainshark](https://www.capterra.com/p/79808/Brainshark/)[Showpad](https://www.capterra.com/p/152887/Showpad/) Reason for choosing vPlaybook it fit our needs better, overall Review Source Response from DSG Consulting April 16, 2021 Hi Bob - thanks for your review! We plan to release our undo/redo feature this spring. sR sajin R. marketer Accounting Used the software for: 6-12 months ### "Best app for the sales team" May 3, 2021 5.0 Honestly, that has been a nice experience. It helps me think of "what to say" and "how to say it". And also allows me to house all of our messaging, positionings, and talking points in one place. Pros It has the ability to report on activities from the playbook which very useful by the way, and also to edit on the fly is also great. The support team is excellent. Easy to navigate and use as the admin. Cons The reporting function can be done more better. Review Source Response from DSG Consulting May 4, 2021 Thank you, Sajin, for your review! We are currently working on upgrading our reporting functionality. Stay tuned! Brenden R. Director, Enterprise Sales Strategy - West Division Telecommunications Used the software for: Less than 6 months ### "Great partnership with DSG on practical application of a business initiative focused conversation" April 3, 2018 5.0 N/A Pros Online resource is perfect for just in time deal strategy and positioning. Appreciate the ability to update content and add additional sales facing resources that provide more information for compelling business initiative and customer focused conversations. Cons The biggest challenge we face is driving ownership and adoption through our change management process. This is unrelated to the software and largely a function of celebrating some of our early victories and creating desire to adopt. Review Source Response from DSG Consulting April 16, 2018 Hi Brenden, Thank you for your review! We're glad that you've enjoyed your partnership with DSG Consulting, as well as our vPlaybook tool. If you find yourself struggling too much with driving ownership and adoption, send us an email at support@vplaybook.com and we will happily give you some best practice tips. Warm regards, Allison Banks; vPlaybook Customer Success Specialist VR Verified Reviewer Senior Sales Trainer Computer Software Used the software for: Less than 6 months ### "vPlaybook helped us ramp the sales org on our whiteboard messaging. Very effective." April 3, 2018 5.0 Ramping our sales team quicker than we could have if we had tried to roll this out on our own. Pros I liked that it was accessible and updated in real time when connected to the Internet. The layout was great, and the way the hierarchy was laid out digitally was really cool (using the tas). Cons It seemed slow to load when there were updates that needed to be made. Also, for some users, it took over 24 hours for them to get the welcome email with link (not very many users, though). Review Source Response from DSG Consulting April 16, 2018 Hello, We¿re glad that you've enjoyed vPlaybook¿s just-in-time capabilities and navigation! Though, we agree that a slowly updating tool can be irritating. Send us an email at support@vplaybook.com whenever you¿re experiencing loading issues or users not getting their invite and we'll try to fix it immediately. Best, Allison Banks; vPlaybook Customer Success Specialist MK Michaelangelo K. Director of Global Sales Enablement Computer Software Used the software for: 2+ years ### "I have been using the vPlaybook for a number of years now and it is a great tool for enablement" April 9, 2018 5.0 Providing a point for consistent sales messaging. This tool tends to be most useful in onboarding. Pros It gives the Sales teams the ability to access the sales messaging in the field. The softwareitself seems very flexible to build upon. Cons The reports are not as user friendly as they potentially could be. There is an opportunity to build gamification into the GUI that could help people use the vplaybook more. Review Source Response from DSG Consulting April 16, 2018 Hello Michaelangelo, We¿re glad that you've enjoyed vPlaybook! Onboarding and enablement are two of our top priorities. We¿re working on improving our Reports feature and would love to hear your ideas for how it could be better. Shoot us an email at support@vplaybook.com ¿ Best regards, Allison Banks; vPlaybook Customer Success Specialist MB Mike B. Head of sales enablement Computer & Network Security Used the software for: Less than 6 months ### "Digital playbooks for guiding your sellers" July 2, 2020 5.0 DSG is great to work with. They are extremely experience in sales enablement / training and playbook design best practices. Customer support was very responsive when needed. Pros DSG vPlaybook is flexible, easy to use (to create playbooks), and nicely integrated with SalesForce. Integrated challenges really help reinforce learning and the newly added quiz feature is welcomed. Cons It is a great tool for our internal employees / sellers but not really extensible to channel partners who also require playbook enablement. Reason for choosing vPlaybook DSG's sales training expertise vPlaybook feature set Integration with SaleForce Review Source Response from DSG Consulting August 19, 2020 Thanks for your feedback, Mike. We are glad you are enjoying vPlaybook! We know how important it is to enable both partner and internal users. I'll reach out to schedule time to share our Salesforce Partner integration. All the best, Allison Banks May; CSM AP ALLEN P. Datacenter Engineer Information Technology and Services Used the software for: 2+ years ### "As an Administrator vPlaybooks IT support made it easy, to setup from my end." April 9, 2018 5.0 Our Marketing Team, and Training Team uses this software, this can be used on their mobile devices, PCs, Laptops, ect.. Pros vPlaybooks Customer Service is kinda, professional, and knowledgeable of their product and is able to get back in a short amount of time. I would recommend vPlaybook to my other future clients. Cons none, no issues to report. Our Business partners using the product had no or very little to have any cons on this product. Review Source Response from DSG Consulting April 16, 2018 Hi Allen, We're happy that you've had such a great experience with vPlaybook! If you or anyone else on the Karl Storz team have any issues in the future, send us an email at support@vplaybook.com ¿ Kind regards, Allison Banks; vPlaybook Customer Success Specialist DM Devon M. Training and Content Manager Computer Software Used the software for: Less than 6 months ### "New User" July 20, 2020 5.0 I am going through the entire process from Kick off call, to alignment call, workshop, content curation and implementation. Pros \- Easy to use/Edit as an Admin - The visual conversation is amazing - love that you can easily put together the different sections Cons The challenges are not specific to each box that are created, they just live in a challenge Progress bar to see how far along you have gone in the content if you are going through section by section Review Source Response from DSG Consulting August 19, 2020 Thanks for your feedback, Devon! Excited to continue to support the Pure Storage team! All the best, Allison Banks May; CSM CC Chris C. Director of Sales Logistics and Supply Chain Used the software for: 1-2 years ### "good platform" April 20, 2021 4.0 Overall experience has been good. The people are great. Pros I like the ability to create easy visuals that support virtual selling. Cons When we run "challenges" in vPlaybook I cannot export rep responses into a consolidated document. Only look at them one by one. Review Source Response from DSG Consulting April 22, 2021 Thank you for your feedback, Chris! I will explore with our product team the ability to export multiple responses at once. DK Daniel K. Internal Strategy Consultant Facilities Services Used the software for: 6-12 months ### "Active user and Admin of vPlaybook" April 14, 2021 5.0 It's been a great experience with the tool so far and has been engrained in our organization Pros The tool has a bundle of great features and functions and its user friendly interface makes the tool exceptionally easy to use. Cons From an admin perspective, the structuring and organizing of the tool is not intuitive. Great strides have been made to make this better. Review Source Response from DSG Consulting April 15, 2021 Hey Daniel - thanks for your insight! As we continue our partnership, we will be sure to sync with you to assist in making the tool better. BH Blakeley H. New Account Specialist Used the software for: Less than 6 months ### "The talk tracks and identity message are probably the most valuable for me." April 3, 2018 5.0 Pros I like how the videos are built into the software and that it is easy to navigate between pages. I like that the conversation prompter is easily shared with customers. Cons Sometimes the load time can be long. It is challenging if you are trying to pull something up during a call. (Regardless if you are online vs. offline) Review Source Response from DSG Consulting April 16, 2018 Hey Blakeley, We¿re happy that you¿re satisfied with vPlaybook¿s talk tracks and video integration! We agree that a slow loading tool can be frustrating. Send us an email at support@vplaybook.com whenever you¿re experiencing any issues and we¿ll try to get to the root of it. Best, Allison Banks; vPlaybook Customer Success Specialist Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.