Best For

Financial Institutions

Product Details

Everything you need to give your institution a competitive advantage is in one place. With relationship management, teller, new accounts, deposit servicing, lending, accounting, and reports, FPS GOLD Core Banking makes it easy to compete, profit, and thrive. And after more than 50 years of experience in the finance industry, we are still known for and proud of our preeminent customer service and close relationships with our clients.

Contact Details

FPS GOLD

http://www.fps-gold.com

Founded in 1964

Located in United States

No Media

Starting Price

  • Not provided by vendor

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)

CIM GOLD Features

ATM Management
Compliance Tracking
Corporate Banking
Credit Card Management
Investment Banking
Multi-Branch
Online Banking
Private Banking
Retail Banking
Risk Management
Securities Management
Transaction Monitoring
Accounts Receivable
Bank Reconciliation
Billing & Invoicing
CPA Firms
Expense Tracking
Fixed Asset Management
Fund Accounting
Government
Nonprofits
Payroll Management
Project Accounting
Purchase Orders
Tax Management
Asset Management
Audit Trail
Complex Debt Structures
Dashboard
Document Management
Exposure Management
Lead Management
Pipeline Management
Risk Management
Trend Analysis
Data Source Integrations
Data Visualization
Functions/Calculations
KPI Monitoring
Private Dashboards
Public Dashboards
Scorecards
Widgets
Account Alerts
Asset Management
Expense Tracking
Household Tracking
Influence Tracking
Lead Management
Marketing Management
Relationship Tracking
Team Assignments
Territory Management
Audit Trail
Compliance Management
Customer Management
Document Management
Electronic Signature
Loan Processing
Online Application
Accounting Management
Amortization Schedule
Application Management
Auto Loans
Automatic Funds Distribution
Business Loans
Collateral Tracking
Collections Management
Compliance Management
Construction Loans
Customer Database
Fee Management
Investor Management
Loan Processing
Student Loans

CIM GOLD Reviews

Overall
4.5/5
Ease of Use
4/5
Customer Service
5/5

Showing Most Helpful

Showing 11 of 11 reviews

Showing Most Helpful

Showing 11 of 11 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Emily N.
Deposit Operations Manager
Banking, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 15, 2019

“CIM Review”

OverallCIM Gold helps us to run daily reports, work daily return reports, submit eACH orginination batches for our clients, look up information related to clients and their relationships as a whole with our bank. It also allows us to target potential clients by having Gold Writer reports created an narrow down a specific target clientele we can target a specific banking product to. An example of this, we decided to push our mobile deposit product on our APP. We ran goldwriters to extract who our online clients are who are signed up but had not used mobile deposit. Then we cleaned up the list and narrowed down even further for marketing budget purposes till we felt good about what we had. We mailed out around 1000 $5 checks to these folks encouraging and incentivizing them to use mobile deposit. We had a 20%+ rate of return which is incredible for our bank!! We are still using this as a way to promote mobile deposit at the personal banker/new account offices with $5 checks to encourage folks to sign up. This is just one example of how CIM Gold has helped us to build deeper relationships with our clients.
ProsOur f/I has used FPS as our core for 24+ years. I can say I have been with our f/I 21 years and been through a few versions of CIM. CIM GOLD is by far the best version produced! I feel it is user friendly and you can find information easily and multiple ways. The enhanced interface and tiles are two of my favorite features. Speed keys on the CIM side make routine searches even easier as they take you right to the place you need to go without having to start somewhere else. There is a ton of functionality and we are always learning to use new features or look at new reports. We have also helped FPS to develop and test features and products as well.
ConsThere are not many cons from my perspective. As the Operations Manager, I use CIM extensively for deposit accounts and information related to our clients. I have very limited knowledge of the loan side. The biggest frustration we have had recently is losing internet service and CIM hiccups - for lack of a better explanation- [especially a technical one I can't even begin to give :) ] when CIM hiccups, it closes out and you have to reopen. This is not the end of the world by any means but is frustrating and for us, this is just part of the rural community we support.
Reviewer Source 
Source: Capterra
August 15, 2019
Ricardo P.
VP/Branch Manager
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
May 24, 2018

“The staff at FPS is great to work with! They're quick to respond & help with the resolution process.”

ProsThe ease of customization FPS allows is great! It allows the bank to have a say on how the software should perform to maximize the banks efforts within the market it operates in. The change from Fiserv to FPS was a great move because of all the added functionality and the client support we receive from staff and our account manager. Our account manager advocates for our needs and is responsive to our requests.
ConsThere are still improvements that can be made. Our bank is more commercial focus than retail customers. Adding functionality to compete against larger banks is warranted.
Reviewer Source 
Source: Capterra
May 24, 2018
Naher E.
VP/Branch Services Manager
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
3/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
May 23, 2018

“Overall experience is positive, great functionality and easy to use. ”

ProsThe best part of the system is ease of use. The tabs and search feature makes it easy to find information needed but there are a lot of tabs that may be eliminated if the fields were combined within other tabs
ConsThere is a lot of navigation required to retrieve information which could be found in one area. The system could communicate better within itself to eliminate duplicate file maintenance requirements. Help screens and online banking (activity logs) should be updated for ease of use.
Reviewer Source 
Source: Capterra
May 23, 2018
Kristina K.
VP/Retail Operations Manager
Banking, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 5, 2019

“CIM GOLD”

OverallSystem is easy to navigate but can still use some upgrades in the Platform area.
ProsF1 help - most answers can be found here
ConsPlatform - outdated and not user friendly.
Reviewer Source 
Source: Capterra
September 5, 2019
Patrick K.
President
Banking, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
3/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
May 24, 2018

“FPS Staff response is excellent”

ProsFPS Gold is a single source vendor which can do all we want. While there are other vendors that tie in to provide ancillary services, we moved away from 10 companies pointing the finger at each other when there is a problem.... simplified vendor management.
ConsWe are a small bank and the cost of all of the bells and whistles that customers desire is daunting regardless of the vendor.
Reviewer Source 
Source: Capterra
May 24, 2018
Kay R.
SVP
Financial Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 23, 2018

“Mostly positive ”

ProsUsers can search easily in CIM GOLD and toggle between GOLDTeller. Online banking is great & our online account opening works really well. Mobile banking, remote deposits has become one of our favorites.
ConsNothing comes mind. The one thing I'd like to see is more training for new users. Interactive models for CIM, GOLDTeller, Online Banking & Loan Servicing
Reviewer Source 
Source: Capterra
May 23, 2018
LaWanda L.
VP Loan Service
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
April 5, 2018

“Easy to use”

ProsDocs on web, a KEY to 95% of your questions. Also, by highlighting any field you do not understand or would like more info on the functionality of that particular field just select F2 and info on that particular field will be displayed.
ConsI really can't think of anything, I am pleased with the functionality of this product and the output of reports.
Reviewer Source 
Source: Capterra
April 5, 2018
Debbie J.
Executive Vice President
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 23, 2018

“FPS is a great company to work with, and has a quality product that fits our Bank's needs.”

OverallIt provides our Bank with the important tools it needs to efficiently and securely serve its customers.
ProsThe ease of use of this FPS GOLD/CIM GOLD program and the company's commitment to a quality product for its users..
ConsWe wait for a time before we release quarterly updates, since sometimes there are errors that need to be repaired on them.
Reviewer Source 
Source: Capterra
May 23, 2018
Haskell S.
COO
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
June 15, 2018

“I have a really good experience. I feel it is a great product. Always room for improvement.”

ProsEasy to use and train new employees to use. From an IT prospective it is to setup and install. Cannot say enough about the customer service that come with your product.
ConsFrom admin role sometimes, employee security can be tricky. I would like to see the bubble setup be a little easier to setup.
Reviewer Source 
Source: Capterra
June 15, 2018
Verified Reviewer
Banking, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
December 14, 2018

“Feature Rich, Difficult to Find Things Sometimes”

ProsFPS Gold as a core processor offers a lot of great features, especially compared to legacy processors. The customer support team is very knowledgeable and helpful.
ConsThough this product is very feature rich, many times it is very difficult to find the information I am looking for as information is split between a lot of different screens. I also feel like the teller interface is difficult to use and should be updated.
Reviewer Source 
Source: Capterra
December 14, 2018
Jodi B.
VP Operations
Financial Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
June 27, 2018

“The Bank has been with FPS GOLD for over 25 years. We appreciate and value our partnership.”

ProsFPS is open to programming enhancements and can customize screens and functionality for each of their clients.
ConsCustomized and on the fly reporting can be difficult at times. FPS customer service is always there to help, however. Address changes can also be challenging.
Reviewer Source 
Source: Capterra
June 27, 2018