# FPS GOLD Core Banking Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is FPS GOLD Core Banking the right Accounting solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/172402/FPS-GOLD-Core-Processing/reviews --- FPS GOLD Core Banking 4.4 (11) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of FPS GOLD Core Banking Ease of use 4.1 Customer Service 4.8 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Controller Banking Used the software for: 1-2 years ### "Feature Rich, Difficult to Find Things Sometimes" December 14, 2018 4.0 Pros FPS Gold as a core processor offers a lot of great features, especially compared to legacy processors. The customer support team is very knowledgeable and helpful. Cons Though this product is very feature rich, many times it is very difficult to find the information I am looking for as information is split between a lot of different screens. I also feel like the teller interface is difficult to use and should be updated. Review Source EN Emily N. Deposit Operations Manager Banking Used the software for: 2+ years ### "CIM Review" August 15, 2019 5.0 CIM Gold helps us to run daily reports, work daily return reports, submit eACH orginination batches for our clients, look up information related to clients and their relationships as a whole with our bank. It also allows us to target potential clients by having Gold Writer reports created an narrow down a specific target clientele we can target a specific banking product to. An example of this, we decided to push our mobile deposit product on our APP. We ran goldwriters to extract who our online clients are who are signed up but had not used mobile deposit. Then we cleaned up the list and narrowed down even further for marketing budget purposes till we felt good about what we had. We mailed out around 1000 $5 checks to these folks encouraging and incentivizing them to use mobile deposit. We had a 20%+ rate of return which is incredible for our bank!! We are still using this as a way to promote mobile deposit at the personal banker/new account offices with $5 checks to encourage folks to sign up. This is just one example of how CIM Gold has helped us to build deeper relationships with our clients. Pros Our f/I has used FPS as our core for 24+ years. I can say I have been with our f/I 21 years and been through a few versions of CIM. CIM GOLD is by far the best version produced! I feel it is user friendly and you can find information easily and multiple ways. The enhanced interface and tiles are two of my favorite features. Speed keys on the CIM side make routine searches even easier as they take you right to the place you need to go without having to start somewhere else. There is a ton of functionality and we are always learning to use new features or look at new reports. We have also helped FPS to develop and test features and products as well. Cons There are not many cons from my perspective. As the Operations Manager, I use CIM extensively for deposit accounts and information related to our clients. I have very limited knowledge of the loan side. The biggest frustration we have had recently is losing internet service and CIM hiccups - for lack of a better explanation- \[especially a technical one I can't even begin to give :) \] when CIM hiccups, it closes out and you have to reopen. This is not the end of the world by any means but is frustrating and for us, this is just part of the rural community we support. Reason for choosing FPS GOLD Core Banking I would say we chose CIM GOld over the alternative because FPS GOLD was a smaller company and could relate to our small community bank. I think when our contract is renegotiated every few years, even though we have both grown, we have grown together and we know one another. We work with the same folks and rarely get someone on the phone we don't know. We have built a relationship on mutual trust and been able to keep the relationship strong and growing by being able to be honest when we are frustrated and celebrate successes as they happen. Knowing who you are doing business with is a huge thing for us. We like to know our processor and have them know and understand what we are looking for and why. Review Source RP Ricardo P. VP/Branch Manager Used the software for: 2+ years ### "The staff at FPS is great to work with! They're quick to respond & help with the resolution process." May 24, 2018 4.0 Pros The ease of customization FPS allows is great! It allows the bank to have a say on how the software should perform to maximize the banks efforts within the market it operates in. The change from Fiserv to FPS was a great move because of all the added functionality and the client support we receive from staff and our account manager. Our account manager advocates for our needs and is responsive to our requests. Cons There are still improvements that can be made. Our bank is more commercial focus than retail customers. Adding functionality to compete against larger banks is warranted. Review Source KK Kristina K. VP/Retail Operations Manager Banking Used the software for: 2+ years ### "CIM GOLD" September 5, 2019 4.0 System is easy to navigate but can still use some upgrades in the Platform area. Pros F1 help - most answers can be found here Cons Platform - outdated and not user friendly. Reason for choosing FPS GOLD Core Banking Chose to stay with CIM GOLD due to company's focus on customer service which is in line with our focus. FPS employees have been available at any given time we've needed them. You can't find that kind of service from a Core these days. Review Source KR Kay R. SVP Financial Services Used the software for: 2+ years ### "Mostly positive " May 23, 2018 4.0 Pros Users can search easily in CIM GOLD and toggle between GOLDTeller. Online banking is great & our online account opening works really well. Mobile banking, remote deposits has become one of our favorites. Cons Nothing comes mind. The one thing I'd like to see is more training for new users. Interactive models for CIM, GOLDTeller, Online Banking & Loan Servicing Review Source NE Naher E. VP/Branch Services Manager Used the software for: 2+ years ### "Overall experience is positive, great functionality and easy to use. " May 23, 2018 4.0 Pros The best part of the system is ease of use. The tabs and search feature makes it easy to find information needed but there are a lot of tabs that may be eliminated if the fields were combined within other tabs Cons There is a lot of navigation required to retrieve information which could be found in one area. The system could communicate better within itself to eliminate duplicate file maintenance requirements. Help screens and online banking (activity logs) should be updated for ease of use. Review Source PK Patrick K. President Banking Used the software for: 2+ years ### "FPS Staff response is excellent" May 24, 2018 5.0 Pros FPS Gold is a single source vendor which can do all we want. While there are other vendors that tie in to provide ancillary services, we moved away from 10 companies pointing the finger at each other when there is a problem.... simplified vendor management. Cons We are a small bank and the cost of all of the bells and whistles that customers desire is daunting regardless of the vendor. Review Source LL LaWanda L. VP Loan Service Used the software for: 2+ years ### "Easy to use" April 5, 2018 5.0 Pros Docs on web, a KEY to 95% of your questions. Also, by highlighting any field you do not understand or would like more info on the functionality of that particular field just select F2 and info on that particular field will be displayed. Cons I really can't think of anything, I am pleased with the functionality of this product and the output of reports. Review Source DJ Debbie J. Executive Vice President Used the software for: 2+ years ### "FPS is a great company to work with, and has a quality product that fits our Bank's needs." May 23, 2018 5.0 It provides our Bank with the important tools it needs to efficiently and securely serve its customers. Pros The ease of use of this FPS GOLD/CIM GOLD program and the company's commitment to a quality product for its users.. Cons We wait for a time before we release quarterly updates, since sometimes there are errors that need to be repaired on them. Review Source HS Haskell S. COO Used the software for: 2+ years ### "I have a really good experience. I feel it is a great product. Always room for improvement." June 15, 2018 4.0 Pros Easy to use and train new employees to use. From an IT prospective it is to setup and install. Cannot say enough about the customer service that come with your product. Cons From admin role sometimes, employee security can be tricky. I would like to see the bubble setup be a little easier to setup. Review Source JB Jodi B. VP Operations Financial Services Used the software for: 2+ years ### "The Bank has been with FPS GOLD for over 25 years. We appreciate and value our partnership." June 27, 2018 4.0 Pros FPS is open to programming enhancements and can customize screens and functionality for each of their clients. Cons Customized and on the fly reporting can be difficult at times. FPS customer service is always there to help, however. Address changes can also be challenging. Review Source Similar Products Featured