--- title: "DERDACK Enterprise Alert Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about DERDACK Enterprise Alert Software - reviews, pricing plans, popular comparisons to other Emergency Notification products and more." source_url: "https://www.capterra.com/p/172408/DERDACK-Enterprise-Alert/" page_type: "product" language: "en" --- # DERDACK Enterprise Alert Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) DERDACK Enterprise Alert ## What is DERDACK Enterprise Alert? DERDACK Enterprise Alert is an alert notification & mobile response software for operations teams in manufacturing, utilities, IT services, transport & logistics. It automates alert flows, accelerates responses to critical incidents, minimizes false alerts and reduces unexpected downtime by 60%.DERDACK Enterprise Alert is an on-premise/hybrid cloud solution for larger enterprises and organization ## What is DERDACK Enterprise Alert used for? [Emergency Notification](https://www.capterra.com/emergency-notification-software/)[Incident Management](https://www.capterra.com/incident-management-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €29 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for DERDACK Enterprise Alert?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.derdack.com&name=DERDACK Enterprise Alert) ## DERDACK Enterprise Alert Overview Updated August 2026 AI summary DERDACK Enterprise Alert equips midsize and enterprise organizations with tools for emergency notification, incident management, and IT service dispatch. Supporting multi-channel alerts—including SMS, email, push, and chat—it facilitates real-time communication, two-way messaging, and on-call scheduling. The platform integrates with leading IT management systems, offers reporting and scenario planning, and is accessible across Android, iOS, and Windows devices. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### DERDACK Enterprise Alert 4.8 (6) VS. [4.6 (5,308)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price €29 Per User, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (6) Ease Of Use 4.7 (97) Value For Money 4.7 (6) Value For Money 4.5 (81) Customer Service 5.0 (6) Customer Service 4.6 (93) ## DERDACK Enterprise Alert alternatives [4.6 (1,475)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.3 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Starting price $259.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [BlueFolder](https://www.capterra.com/p/109930/BlueFolder/) [4.7 (98)](https://www.capterra.com/p/109930/BlueFolder/reviews/) Starting price $125.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars Highest Rated [Tekmon](https://www.capterra.com/p/200926/Tekmon/) [4.8 (25)](https://www.capterra.com/p/200926/Tekmon/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars ## FAQs about DERDACK Enterprise Alert Overview ### What company size and specific industries is DERDACK Enterprise Alert built for? DERDACK Enterprise Alert is designed for large enterprises and organizations that run critical 24/7 IT and OT systems. It is aimed at environments where downtime matters, including 24/7 IT operations, manufacturing, energy and utilities, logistics, and similar sectors. Features and Usability ### What are the key features of DERDACK Enterprise Alert? DERDACK Enterprise Alert includes alerts and notifications, incident management, and IT incident management for handling events and escalations. It also offers on-call scheduling, multi-channel communication through email, SMS, push notifications, and chat/messaging, plus real-time monitoring, reporting, access controls, audit trail, and third-party integrations. Talk to an expert ### More questions? Ask our experts Integrations ### Which third-party tools and platforms does DERDACK Enterprise Alert integrate with? DERDACK Enterprise Alert integrates with 12 third-party tools for IT service management and monitoring, including ServiceNow, Jira, Remedyforce, BMC Helix ITSM, ConnectWise PSA, Microsoft Azure, Datadog, Dynatrace, New Relic, Nagios XI, PRTG, and SolarWinds Service Desk. Getting Started and Support ### What training and onboarding options does DERDACK Enterprise Alert offer? DERDACK Enterprise Alert provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover scheduled product learning, and documentation and videos offer self-paced reference and walkthrough materials for teams getting started. Getting Started and Support ### What customer support options does DERDACK Enterprise Alert offer? DERDACK Enterprise Alert provides email/help desk support, a knowledge base, phone support, 24/7 live rep, and chat. These channels give users multiple ways to get help, though no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 416 Emergency Notification reviews Capterra data shows that buyers of emergency notification software rank the following features as their top priorities: - **Communication Management** (**56%** of reviewers rated this feature as critical) - **SMS Messaging** (**67%**) - **Real-Time Notifications** (**72%**) DERDACK Enterprise Alert supports all three features that reviewers rate as most important: **Communication Management**, **SMS Messaging**, and **Real-Time Notifications**. Together, these capabilities help businesses coordinate alerts across channels, send timely text updates, and deliver immediate notifications as situations change, allowing teams to respond faster and keep stakeholders informed during critical events. Real-Time Notifications 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Multi-Channel Communication 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Mass Notifications 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Send messages to multiple recipients at the same time Alerts/Notifications 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Contact Management 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage, organize, and store contact information API 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases DERDACK Enterprise Alert 49 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Incident Management: Manage and track all disruptions and incidents - Interaction Tracking: Track interaction history by documenting conversations for contacts - Issue Auditing: Inspecting the issue resolution process for compliance with related systems and regulatory guidelines - IT Incident Management: Manage incidents related to outages or breaches in functionality of IT systems - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mass Notifications: Send messages to multiple recipients at the same time - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multi-Language Alerts: Provide notifications in multiple languages - On Call Scheduling: Track and organize on-call shifts - Push Notifications: Trigger clickable pop-up messages - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scenario Planning: Develop potential scenarios to identify risks and opportunities - Scheduling: Plan availability and assign specific time slots for tasks and resources - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Sign On: Allow users to access multiple services after entering their login credentials once - SMS Messaging: Send messages via SMS - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Two-Way Communication: Send, receive, and respond to messages - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.8 (6) 4.8 Based on 6 reviews ## Pricing Value for money 4.7 (6) Free Trial Basic €29.00 Per User,Per Month Value for money 4.7 (6) 4.7 Based on 6 reviews ## Integrations [ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)[ Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[ ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[ PRTG](https://www.capterra.com/p/21581/PRTG-Network-Monitor/)[ New Relic](https://www.capterra.com/p/118128/New-Relic/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (6) 5.0 Based on 6 reviews ## User reviews Overall rating 4.8 Based on 6 reviews Filter by rating 5(5) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent ER Eilert R. Teamleader Systemsmanagement Information Services ### "Auswahl eines Professionelles Alarmierungssystem " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 4, 2022 Das Tool überzeugt durch einen stabilen Betrieb und leichte Installationsabläufe. Außerdem ist die Oberfläche und die Geräteeinrichtung sehr benutzerfreundlich. Pros \- stabile und leichte Updateinstallation - einfache Bedienung - gute Integration an bestehende Monitoring Tools Cons \- bislang haben wir keine Contras gefunden Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 5, 2022 Thank you for your review :) BC Benjamin C. Elektrotechnik Ingenieur Utilities ### "one4all" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 14, 2021 Offenes, einfach zu verstehendes und zu bedienendes System das sehr vielen Möglichkeiten bietet und das sehr gut macht was es soll -> zuverlässig Benachrichtigen Pros Sehr viele Möglichkeiten und Schnittstellen um Fremdsysteme anzubinden. Vielzahl von Benachrichtigungstypen von Push über Email oder SMS. Dadurch hohe Flexibilität in der Systemanabindung und Möglichkeit die Benutzer nach ihren vorleiben zu verständigen. Cons Dokumentation und ToDo’s ausbaufähig. Unsere komplexe Struktur benötigt doch etwas Aufwand und Zeit um dann alles so abzubilden wie gewollt. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MR Markus R. Product Owner Insurance ### "Professionelle Alarmierungslösung für den Enterprise-Bereich" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 25, 2021 Insgesamt eine sehr empfehlenswerte Lösung zur Alarmierung im Enterprise-Umfeld. Pros Einfache Implementation, super Support. Bietet viele Schnittstellen zu anderen bekannten Software-Komponenten aus dem Bereich Monitoring und Event-Verarbeitung. Außerdem gibt es sehr viele Konfigurationsmöglichkeiten innerhalb der Software um diese auf die eigenen Bedürfnisse anzupassen. Cons Bis jetzt haben wir keine negativen Aspekte gefunden. Reasons for choosing DERDACK Enterprise Alert Das Produkt hat unserem Anforderungsprofil optimal entsprochen. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GA Gian Andri D. Telekommunikations-Spezialist Information Technology and Services ### "Alarmierungssystem Derdack Enterprise Alert" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 14, 2021 Die Alarmierungsmöglichkeiten und die Benutzerfreundlichkeit ist sehr hoch. Pros Die Integration von Derdack war sehr einfach und durch die Unterstützung der Derdack Supporter schnell eingerichtet. Das System funktioniert einwandfrei und ist sehr übersichtlich. Die integrierten Funktionen decken unsere Anforderungen optimal ab. Cons Bis jetzt konnten wir nichts negatives feststellen. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 19, 2021 Thank you, Gian :) TG Thilo G. Systemplaner Automotive ### "great " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 9, 2021 EnterpriseAlert is in use since 2005 :-) Pros easy to deploy many connectors to other systems great customer support Cons no CONs................................. Reasons for choosing DERDACK Enterprise Alert easy to deploy many connectors to other systems Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 14, 2021 Thank you so much! BV Berry V. OC Engineer Information Technology and Services ### "Long time Enterprise Alert user" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 2, 2021 Enterprise Alert is a stable an easy to use. Easy to deploy and integrate with other products. Pros Easy to use an integrate with other products. Enterprise Alert is the middle point of our communication with our monitoring systems, ticket system and handles the communication with our engineers from email, text, telephony our push notification without a glitch. Cons We use the team schedule an every week we have schedule the team into multiple schedulers. I like to copy one week to the next. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 4, 2021 Thank you very much for your trust in our solution, Berry. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.