Who Uses This Software?

Merger and Acquisition


Average Ratings

3 Reviews

  • 2.5 / 5
    Overall

  • 3 / 5
    Ease of Use

  • 1.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Cloudiway
  • cloudiway.com
  • Founded 2010
  • France

About Cloudiway

SaaS migration and coexistence platform that allows businesses to move data and content.


Cloudiway Features

  • Backup Log
  • Backup Scheduling
  • Compression
  • Continuous Backup
  • Encryption
  • Incremental Backup
  • Local Server Options
  • Multiple System Support
  • Remote Server Options
  • Secure Data Storage
  • Web Access / Restoration

Cloudiway Reviews Recently Reviewed!


Easy to use product. Documentation is lacking. Support is next to non existent .

Apr 25, 2018
2/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Pros: It's easy to configure. Migration rules are adequate. Having a cloud based migration tool is attractive as no infrastructure is required.

Cons: With migrations being a complex event having available phone support is very important . All support requests are email based with each communication taking 24 hours (they are in the EU). There is an online chat option, but it is a bot or unmanned. With the time sensitivity that occurs around migrations this kind of support does not meet the enterprise or small to mid size business needs. I would not recommend this product solely on the lack of support.

This tool is not efficient and horrible support

Mar 12, 2019
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: At first, we thought it's good that cloudiway supports different platform but when we started to use this product we can say Nothing we most like about Cloudiway.

Cons: We used it for office 365 to office 365 migration.

OneDrive migration had lots of problems. It fails constantly with no error message. Batch migration does not work and we had to manually migrate OneDrive for more than 100 users although we paid Cloudiway to use their tools.

Email migration does not support "inplace archive mailbox" unless if you pay double for each user. Sales didn't mention this to us .

The worst thing is support, they ignore your emails, support feature in their portal is broken and if you send support emails and complain they will BLOCK you!

Overall: Never ever invest one cent on this tool. This is the message I got when I sent an email to Cloudiway manager:

"A custom mail flow rule created by an admin at cloudiway.com has blocked your message."

I needed to migrate between office 365 tenants

Feb 25, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use the process is automated and the platform is powerful. Great tool to migrate your workflows from one tenant to another. Nice tech team giving extra help for free.

Overall: Automated migration, no data loss and no downtime for end users. Lots of items are supported and they offer coexistence solutions