Who Uses This Software?

Pony Express serves small and local businesses, communities, and organizations with agile marketing teams that need a low-cost, easy to use solution. No training or technical knowledge required.


Average Ratings

11 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $7.00/one-time
    See pricing details
  • Pricing Details
    100 free text messages from us. Free to Signup. No monthly subscription $.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Pony Express HQ
  • www.getponyexpress.com
  • Founded 2017
  • United States

About Pony Express HQ

** Promotion: $7 for 250 text message credits. 1 cent or less per text. ** No subscription, no monthly fee, no keyword fee! ** Pay as you go pricing for every marketing budget. ** Businesses, organizations, and communities use Pony Express HQ to connect with customers and members via text messages. ** Share deals, send updates, reminders and info via SMS text messaging online with large groups. **Signup now get 100 free text message credits from us.


Pony Express HQ Features

  • 2-Way Messaging
  • Contact Management
  • Mass Texting
  • Message Personalization
  • MMS
  • Mobile Coupons
  • Mobile Keywords
  • Polls/Voting
  • Reporting/Analytics
  • Scheduled Messaging
  • Shortcodes
  • Text-to-Win

Pony Express HQ Reviews Recently Reviewed!


Capterra loader

Easy to use

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
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Pros: Offers everything that I need for sending mass texts. I like that my customer can subscribe via keywords and that I can add them as a subscriber without having them text first!

Cons: I do not like that I can't use a short code instead of a 10 digit.

Overall: Overall, I like the software and I see myself continuing to use it as long as my customers give me positive feedback. The main concern I have, and a reason that may keep me from continually using this software, is the no short code option. My customers can remember a 5 digit number MUCH easier than a toll free 10 digit number.

Easiest Program

Feb 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: This has been a great source of communication for our agency. We have been able to sort by groups and send notifications to the applicable parties and staff.

Cons: There's no too much we don't like about the program, but would like to add another person to the notification system when needed.

Great fit for my small business

Apr 03, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The price is really good for my needs. I do not use bulk mass texting or send non image attachments. This software does allow IMAGE attachments, 1 to 1 conversations, receives texts initiated by anyone using the dedicated text line #. Love the fact that I can drag and drop attachments once received.

Cons: Not much. But, wish the Conversation List (Inbox and Sent) would also show the contact's Name not just their phone #.

Overall: Because I only need to receive image files, this works well for me. I do not send PDF or other attachments via text. Since my text usage is low volume, the price works well for my budget.

Efficient effective and inexpensive way to communicate with any group

Jul 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like the fact that when a person responds to the text, I immediately get an email with their information to be able to follow up.

Cons: I have not found any cons with this software thus far and I have referred this to many of my co-workers

Overall: I will be able to effectively communicate with my target audience whowork remotely and do not use email regularly.

Easy to use

Oct 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The most simple and cheap system I've found so far

Cons: I don't have any complaints. You guys are great!

Overall: They've been great. Every time there's an issue or I would like a new feature they programmed it in just like that. Simply amazing!

Best Mass Text Program!!

Aug 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love how easy this program is to work and how it keeps all my contacts and groups super organized!

Cons: I do hate that the app isn't as easy as the website, but it still works perfectly fine for me.

Superb!

Feb 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Reaching out to my community members. I don't have to remember whom to invite next event. Once they have subscribed to our event list #keyword than we can reach out to our members so easily. I totally love using Pony Express for any event I organize either company wise or independent wise.

Overall: I usually prefer text than phone calls so when I host event Its hard to give a phone call reminder to each of my members rather than using pony express it solve my problem so that I can invite to my guest using SMS. So, being a community manager its definitely handy tools for me and my company.

SMS Service Winner

Apr 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy user interface and high quality deliver service. I've tried others and had failures and hassles. Not so with Pony Express! This tool delivers.

Cons: I wish it had a RSS to text message setup so that I could text subscribers automatically when I have posted a new blog post. Maybe it's in the works?

Overall: Gives me a new tool to communicate in the method my clients use most. Very valuable!

Awesome experience! We love this service!

May 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love the ease of use. It's so easy to use and our team loves it! We love that you can opt in to text message group by just one keyword by a simple number.

Cons: Nothing. We absolutely love this product. The dashboard is nice and easy to use and it's so easy to send out a mass text.

Favorite Texting Platform!

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I really like the user interface (UI) and ease of navigation. Although I am more tech savvy , I feel that the UI is very intuitive and very clean and organized. I also like that the owner is quite responsive when replying to the introduction emails I really didn't expect a human response, that was pretty awesome!

Cons: Right now I don't see an app for the iPhone.

Overall: We are using Pony Express for a hair salon to send out updates to our texting list of existing clients when we need to fill last-minute cancellation(s) to keep our books filled for the day.

So Easy!

Jan 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love how easy this software is for me to use and how easy it is for my clients to sign up! Im really excited to add this feature to my business!

Cons: I don't like that theres a 10 digit number instead of a 4-6 digit number. but definitely wasn't a deal breaker. still easy