# Pony Express HQ Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Pony Express HQ the right Cloud Communication Platform solution for you? Explore 53 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/172430/Pony-Express-HQ/reviews --- Pony Express HQ 4.7 (53) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Pony Express HQ Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews WE WILLIAM E QA SpecialistBiotechnology, 10,001+ employeesUsed the software for: Less than 6 months. “Pony Express HQ is extremely easy to use, particularly for someone, such as myself, without a ton of technical expertise.“ July 23, 2025 NO Nicole O RSCIndividual & Family Services, 51 - 200 employeesUsed the software for: Less than 6 months. “I disliked that you are charged even if a message fails to send and cannot resend a message to individual subscribers.“ October 7, 2020 JC Jasmin C Software developerStaffing and Recruiting, 11 - 50 employeesUsed the software for: I used a free trial. “I like how I can schedule messages in advance.“ April 6, 2025 JC Jasmin C Software developerStaffing and Recruiting, 11 - 50 employeesUsed the software for: I used a free trial. “It helped me stay organized and communicate more efficiently.“ April 6, 2025 JC Jasmin C Software developerStaffing and Recruiting, 11 - 50 employeesUsed the software for: I used a free trial. “The interface is easy to understand with no need for a long tutorial to get started.“ April 6, 2025 ## Showing most helpful reviews Showing 1-25 of 53 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Christopher B. Client Manager Automotive Used the software for: I used a free trial ### "Easy to use" October 5, 2018 5.0 Overall, I like the software and I see myself continuing to use it as long as my customers give me positive feedback. The main concern I have, and a reason that may keep me from continually using this software, is the no short code option. My customers can remember a 5 digit number MUCH easier than a toll free 10 digit number. Pros Offers everything that I need for sending mass texts. I like that my customer can subscribe via keywords and that I can add them as a subscriber without having them text first! Cons I do not like that I can't use a short code instead of a 10 digit. Review Source Response from Pony Express HQ June 4, 2019 Hi Christopher, We are so glad you like our service and the Pony Express HQ dashboard, also thanks for the kind and detailed review. When you sign up Pony Express HQ, you'll get a free dedicated local phone number or a toll-free number. A ten digit number simply feels more authentic, economic and your customers can respond in a more personal way as opposed to just texting ?STOP? to unsubscribe. Plus, if you activate Forward Incoming Calls feature (which you should), it makes it easy peasy for a customer to call you back whenever they want. All the best, The Pony Express HQ Support Team JC Jasmin C. Software developer Staffing and Recruiting Used the software for: I used a free trial ### "Good and simple to use" April 6, 2025 4.0 Overall, I had a positive experience. It helped me stay organized and communicate more efficiently. I use it almost every day. It saves me time, especially with bulk messages. There’s a bit of a learning curve at the start, but it improves quickly. I think it’s a solid tool for teams that work remotely or handle a lot of outreach. Pros The interface is easy to understand with no need for a long tutorial to get started. It feels fast and smooth. I like how I can schedule messages in advance. The dashboard is simple and works well. Good support Cons Sometimes, messages fail without clear error messages. Also, some features feel hidden or take time to find. It would be great to have more integrations with other tools I already use. The mobile version is not as strong as the desktop version. Review Source AA Amber A. Owner Food & Beverages Used the software for: 6-12 months ### "Its a good company" August 20, 2019 3.0 Its okay. The customer service leaves something lacking and I wish there was a direct phone number to a person. Pros I used previous companies, and due to the nature of my business they terminated the contract without warning. I appreciate this company's policy. Cons The cost of the credits is a little high. Review Source Response from Pony Express HQ March 30, 2020 Hi Amber, We are so glad you like our company, the service, and the Pony Express HQ dashboard. Pony Express HQ is the best affordable group texting platform! We offer Pay-As-You-Go pricing, a simple prepaid bulk SMS - text messages for any marketing budget, for any company/community size. No monthly fees, no subscription fees, no additional keyword fees. You send text messages as low as 1 cent per text message, and no one can't beat this. Take a look at the pricing details via this link; https://www.getponyexpress.com/pricing All the best, The Pony Express HQ Team WE WILLIAM E. QA Specialist Biotechnology Used the software for: Less than 6 months ### "Simple and impressive program!" July 23, 2025 4.0 Both simple and intuitive, is a positive user experience, easy to use whether you are in need of basic or more advanced tasks! Pros is extremely easy to use, particularly for someone, such as myself, without a ton of technical expertise. Cons The biggest flaw I have found with is its lack of customization options, particularly with a lack of short codes. Review Source Justin H. President Arts and Crafts Used the software for: I used a free trial ### "Finally! What Ive been looking for" November 13, 2019 5.0 I run a choir in Salt Lake City, UT, and I love that this tool allows me to send out quick reheasal updates and reminders in a matter of moments instead of getting on the phone for hours, or sending emails that will inevitably go unread. Pros I love how easy to use the product is, and that my users can subscribe on their own. Cons Sometimes the pricing can be a little confusing, somethings cost credits, somethings are a subscription. I know ill master it soon though! Review Source Response from Pony Express HQ November 21, 2019 Hi Justin, We are also so happy that you did find Pony Express HQ! Thanks for recommending Pony Express HQ that is very kind of you. We don't have a subscription. It is a Pay-As-You-Go. You buy text credits when you need it, that's simple. All the best, The Pony Express HQ Team UZ Umair Z. Owner Computer Hardware Used the software for: Less than 6 months ### "Repair Pros Review" May 10, 2021 3.0 Overall it is ok, not the best i've seen. Definitely could use a lot of improving Pros The dashboard and the csv import process Cons Limitation on daily receipts to send message with local number, also having to pay credit per response back to the messages. Alternatives considered [EmployWise](https://www.capterra.com/p/108131/EmployWise/) Reason for choosing Pony Express HQ The initial price that was marketed by pony express Review Source Mike G. President Marketing and Advertising Used the software for: Less than 6 months ### "SMS Service Winner" April 16, 2019 5.0 Gives me a new tool to communicate in the method my clients use most. Very valuable! Pros Easy user interface and high quality deliver service. I've tried others and had failures and hassles. Not so with Pony Express! This tool delivers. Cons I wish it had a RSS to text message setup so that I could text subscribers automatically when I have posted a new blog post. Maybe it's in the works? Review Source Response from Pony Express HQ May 8, 2019 Hi Mike, We are so happy that you loved Pony Express HQ and choose us the SMS Service Winner! We are always looking to improve our services. Loved your feature request, we'll work on this and let you know very soon. Thanks for recommending Pony Express HQ. That is very kind of you. All the best, The Pony Express HQ Team Brandon H. Director of Marketing Marketing and Advertising Used the software for: I used a free trial ### "Best bang for your buck" November 27, 2019 5.0 Pros The ease of use and the price. It is also very easy to set up. Cons There are not a lot of extra options or tools, but its ease of use is a much better trade off. Review Source RC Rohit C. Community Manager Used the software for: Less than 6 months ### "Superb!" February 20, 2018 5.0 I usually prefer text than phone calls so when I host event Its hard to give a phone call reminder to each of my members rather than using pony express it solve my problem so that I can invite to my guest using SMS. So, being a community manager its definitely handy tools for me and my company. Pros Reaching out to my community members. I don't have to remember whom to invite next event. Once they have subscribed to our event list #keyword than we can reach out to our members so easily. I totally love using Pony Express for any event I organize either company wise or independent wise. Review Source Response from Pony Express HQ October 21, 2019 Hi Rohit, We are so happy that your organization loves Pony Express HQ. Your review of Pony Express HQ and SMS- text messages, in general, is spot on. People are so busy that they would much rather get a text message than a phone call. Glad you like our service and thanks for the kind and detailed review. All the best, The Pony Express HQ Team Ed B. Manager Commercial Real Estate Used the software for: I used a free trial ### "Great value " January 3, 2020 5.0 Pros Pricing and features are better others companies Cons The transferring of bulk contacts a little tricky Review Source ET Elizabeth T. owner Insurance Used the software for: I used a free trial ### "Great fit for my small business" April 3, 2019 4.0 Because I only need to receive image files, this works well for me. I do not send PDF or other attachments via text. Since my text usage is low volume, the price works well for my budget. Pros The price is really good for my needs. I do not use bulk mass texting or send non image attachments. This software does allow IMAGE attachments, 1 to 1 conversations, receives texts initiated by anyone using the dedicated text line #. Love the fact that I can drag and drop attachments once received. Cons Not much. But, wish the Conversation List (Inbox and Sent) would also show the contact's Name not just their phone #. Review Source Response from Pony Express HQ May 16, 2019 Hi Elizabeth, We are so happy that you liked Pony Express HQ. Thank you for your feedback about Pony Express HQ. We are always looking to improve our services all feedback is appreciated. And yes, we are listening. Loved your feature request, we'll work on this and let you know very soon. All the best, The Pony Express HQ Team SC Sherice C. Owner Retail Used the software for: 6-12 months ### "Why you should choose Pony express HQ" September 29, 2022 5.0 Pros The monthly cost is reasonable and the emails are sent immediately. Cons my least favorable part of the software is the amount of credit that is used when a SMS advertisement is sent Review Source KC Kris C. Manager Retail Used the software for: I used a free trial ### "Very convenient!" January 7, 2021 5.0 So far, it has been a great experience. Pros A very great way to get a short message to my customers at once. Easy to understand platform and very user friendly. Cons does not have an app that I can access by phone. But not too much of a setback for my use. Review Source JB Jenifer B. Co Founder Non-Profit Organization Management Used the software for: I used a free trial ### "New User" September 16, 2020 4.0 Pros I love the bulk import without a waiting period. Cons One local phone number per 100 contacts. Review Source Response from Pony Express HQ October 2, 2020 Hi Jenifer, We are so happy that you've joined the Pony Express HQ family! We offer one free dedicated local phone number. Carriers expect a single local phone number to send text messages maximum of 100 unique phone numbers. You can also purchase additional local phone numbers on the dashboard so that you can send text messages to more people if you want. You can also consider switching a single toll-free phone number, which has no daily limitations. Thanks for recommending Pony Express HQ that is very kind of you. All the best, The Pony Express HQ Team GR Gabby R. Front office coordinator Education Management Used the software for: Less than 6 months ### "Easy and Simple!" January 8, 2020 5.0 Great! Pros Its easy,simple and convenient to use. Its a fast and Cons I have not ran into any issues so far using this app. Review Source MG Mike G. Owner Food Production Used the software for: Less than 6 months ### "Pony Express Platform" May 2, 2019 4.0 I'm able to present discounts & special offers to my customers right on their phone. Pros Price is the best I found, and it's simple to use. Cons Inability to sort/search by zip code/geographic region. Review Source Response from Pony Express HQ May 16, 2019 Hi Mike, Thank you for your feedback about Pony Express HQ. We are always looking to improve our services; all feedback is appreciated. And yes, we are listening. We are committed to do whatever we can to help better your experience. Thanks for the note. All the best, The Pony Express HQ Team RS Ryan S. Board President Non-Profit Organization Management Used the software for: Less than 6 months ### "Perfect for our purpose" May 9, 2024 5.0 Pros The ease of use. Pony Express makes setting up an account and getting a number approved easily. Cons The waiting process for registering the phone number to be used. Although that is not their fault, it was something that gave us pause initially. Review Source JT Jerry T. manager Health, Wellness and Fitness Used the software for: I used a free trial ### "thanks" May 11, 2020 5.0 i love them. they are great and the system is even better. you guys rock Pros it was easy to use and free for now..... Cons non yet. i hope that i wont have anything that i dont like about it Review Source BR Barbara R. HR Manager Wholesale Used the software for: I used a free trial ### "Human Resources Manager" January 3, 2025 5.0 Very happy with product, I highly recommend. Pros Easy to use to contact our employees quickly. Cons Website not the friendliest to navigate. Review Source KS Katy S. Account Lead Non-Profit Organization Management Used the software for: Less than 6 months ### "Easy to use and responsive support" August 4, 2023 4.0 Great Pros The ease of use, responsiveness of your support team, and the scheduling of messages are what we like the most about your product Cons So far I have not found anything that I am unhappy with Reason for choosing Pony Express HQ Pony Express was recommended to us by another State organization we work closely with. Switched from [EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) Price Review Source PH Peter H. President Consumer Services Used the software for: 2+ years ### "love it" July 14, 2023 5.0 love the use and ease of it Pros ease of use, can reach alot of people in a short amount of time Cons your list goes back to the beginning after each contact is initiated Reason for choosing Pony Express HQ the value and how much it was Review Source DK Douglas K. Minister Religious Institutions Used the software for: 6-12 months ### "Johnson Grove Church of Christ " June 1, 2019 5.0 The messaging service has been much more reliable than our previous service! Pros The cost and the convenience of having multiple people in our office set up multiple groups. Cons The of 9am to 9pm message sending limit. I understand Pony Express wasn’t designed for churches, but there have been a few times it would have been nice to send out a late night or early message. Review Source Response from Pony Express HQ August 18, 2020 Hi Douglas, We are so happy that you mention Pony Express HQ is more reliable than your previous service! You can definitely send text messages, emergency notifications, and last min. updates with your audience. We don't have the 9 am to 9 pm time limitation. We recommend that text marketing text messages should be in the business hours, not after 9 pm or earlier than 9 am. We have lots of Chuch organization in our Pony Express HQ family, definitely designed for your Church needs. We are also proud to support non-profit organizations with additional 1000 bonus text credits. Thanks for recommending Pony Express HQ to other Church organizations. That is very kind of you. We are happy to have you for over than a year. All the best, The Pony Express HQ Team AK Audrey K. President, Tennessee Reining Horse Association Sports Used the software for: Less than 6 months ### "Best Service We've Found!" May 10, 2019 5.0 Our overall experience has been great. We were thinking of dropping the service to our members and exhibitors because of cost and technical glitches that we encountered with other providers. So glad that we found last year and took advantage of the pricing for non-profit organizations and gave this service a try. We have recommended to other horse show organizations and will continue to do so. Pros is easy to use and we need a platform that is easy and intuitive for a range of admins. Customer service is stellar and we have had no technical issues whatsoever. We did a lot of research before choosing Pony Express HQ and they were also the most cost effective option with the most flexibility -- that's important for us as a non-profit organization that has heavy use followed by periods of no use. Cons I have suggested that an "account review" and credits usage option be added -- it would be helpful to be able to see our purchase history and cost and to plan ahead for future purchases knowing exactly how many credits were used to support each event. Review Source Response from Pony Express HQ May 16, 2019 Hi Audrey, We are so happy that you loved Pony Express HQ and choose us the best SMS - text message Service! We are always looking to improve our services. Loved your feature request, we'll work on this and let you know very soon. Thanks for recommending Pony Express HQ to other horse show organizations. That is very kind of you. All the best, The Pony Express HQ Team AH Amanda H. Center Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Connecting Supporters" June 3, 2019 5.0 has provided me the opportunity to more personally connect with my non-profit's supporters on a weekly basis. Thank you! Pros As the director of a small non-profit, I'm able to easily connect with supporters on weekly basis. I can see how many people have subscribed. It's easy to edit templates to include weekly details of happenings here. This is a great way for our supporters to have a more intimate connection with our ministry. Cons It's hard for me to know how many credits each message uses. I'm sure if I take a closer look, I'd be able to figure it out. I just haven't yet. Review Source Response from Pony Express HQ October 28, 2019 Hi Amanda, Thank you for your candid feedback about Pony Express HQ. We are always looking to improve our services; all feedback is appreciated. Pony Express HQ is designed and loved by non-technical teams and organizations. Our support team has reached out to you already, and we are committed to doing whatever we can to help better your experience. For your question; before you send a text message you can see every detail; - Click the "+Group Message Details" button; (left top on the group message window) -Your group has how many x subscriber(s) -Estimated credit cost per subscriber is x credits -Estimated total credit cost is x credits -How many x texts credit you'll spend (right bottom of the group message window) Reach out us anytime via live chat in the dashboard, and let us know if you have any other questions. We'd love to answer your questions. All the best, The Pony Express HQ Support Team RE Richard E. none Entertainment Used the software for: 2+ years ### "software for the small user as well as mass marketing" June 8, 2022 5.0 great for the small use as well large corp. Pros ease of building different groups and using templets for repetitive emails. Cons automatically assigning a random phone number to the account is regretful. Would rather be allowed to use a number recognized by recipient. 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