# Page 2 | Pony Express HQ Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Pony Express HQ the right Cloud Communication Platform solution for you? Explore 53 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/172430/Pony-Express-HQ/reviews --- Pony Express HQ 4.7 (53) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Pony Express HQ ## Showing most helpful reviews Showing 26-50 of 53 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RE Richard E. none Entertainment Used the software for: 2+ years ### "software for the small user as well as mass marketing" June 8, 2022 5.0 great for the small use as well large corp. Pros ease of building different groups and using templets for repetitive emails. Cons automatically assigning a random phone number to the account is regretful. Would rather be allowed to use a number recognized by recipient. Review Source CB Crystal B. CEO Graphic Design Used the software for: I used a free trial ### "Pros & Cons" November 10, 2021 4.0 So far so good. Pros Pony Express HQ is very easy to use so far. Everything is set up and ready for you to use within your dashboard. This is my first time trying Pony Express HQ so I can't thoroughly give my full thoughts on it. They give a good bit of opportunities to earn free credit so that should help you get a feel for it before spending your own money. Cons This is my first time trying Pony Express HQ so I can't thoroughly give my full thoughts on the cons. Review Source KE Karen E. Art Director/Show Coordinator Entertainment Used the software for: I used a free trial ### "Absolutely Easy to Use" December 4, 2019 5.0 By using this service I am now able to follow up with my leads faster. Pros This is super easy and simple to use. This service is of great value. Cons You are only allowed to upload 200 contacts per group. Alternatives considered [Skipio](https://www.capterra.com/p/174028/Skipio/) Reason for choosing Pony Express HQ The price point and it seems easier to use. Review Source Response from Pony Express HQ February 29, 2020 Hi Karen, It is not true. You can add unlimited contacts in your group. Also, you can create free unlimited keywords on your account. The support team already emailed you. Details are also on our website here; https://www.getponyexpress.com/pricing Thank you for the kind and detailed review. All the best, The Pony Express HQ Team CJ Caleb J. General Manager Pharmaceuticals Used the software for: Less than 6 months ### "Great Product" October 15, 2020 5.0 My overall experience has been extremely well, its helped us bring in more patients. The patients also love the ease of access and the fact that they can message us back and ask questions. Pros The thing that I liked most about this software is how easy it us for consumers to sign up via texting the key phrase to the number attached to this account Cons I feel that one good feature would be to include a way to have the mass text say the name of the person we are messaging individually Alternatives considered [Volt](https://www.capterra.com/p/186385/Respond-Flow/) Reason for choosing Pony Express HQ Price and ease of use. Review Source VR Verified Reviewer Independent Insurance Agent - National Convention Qualifier Used the software for: Less than 6 months ### " Efficient effective and inexpensive way to communicate with any group " July 28, 2018 5.0 I will be able to effectively communicate with my target audience whowork remotely and do not use email regularly. Pros I like the fact that when a person responds to the text, I immediately get an email with their information to be able to follow up. Cons I have not found any cons with this software thus far and I have referred this to many of my co-workers Review Source Response from Pony Express HQ June 4, 2019 Hi there, We are so happy that your organization loves Pony Express HQ. Your review of Pony Express HQ and SMS- text messages, in general, is spot on. People are so busy that they would much rather get a text message than a phone call or email. Glad you like our service and thanks for the recommending Pony Express HQ your co-workers. That is very kind of you. All the best, The Pony Express HQ Team TF Tina F. Office Administrator Insurance Used the software for: Less than 6 months ### "Great product easy to use" March 4, 2022 5.0 So easy to use. Pros Being able to text from our computer for our business is crucial for our growth as a company Cons The system went down yesterday but they worked quickly to resolve the issue. Review Source VR Verified Reviewer Officer Sports Used the software for: Less than 6 months ### "Best Mass Text Program!!" August 24, 2018 5.0 Pros I love how easy this program is to work and how it keeps all my contacts and groups super organized! Cons I do hate that the app isn't as easy as the website, but it still works perfectly fine for me. Review Source Response from Pony Express HQ June 5, 2019 Hi there, We are so glad you like our service, and the Pony Express HQ dashboard, also thanks for the kind and detailed review, and choosing Pony Express HQ is the Best Mass Text Program! We are so sorry that you feel not easy to use via mobile. We are always looking to improve our services, and we are committed to doing whatever we can to help better your mobile experience. We look forward to hearing back from you! Thank you, The Pony Express HQ Team MV MONICA V. OFFICE MANAGER Hospital & Health Care Used the software for: 6-12 months ### "Pony Express Review" November 5, 2020 5.0 Pros I like that it is easy to use. It is also inexpensive compared to other services Cons It would be helpful if there was an option to directly insert the template instead of having to copy and paste it to the text Review Source PS Patrice S. Director Health, Wellness and Fitness Used the software for: I used a free trial ### "Very good bang for the buck " March 20, 2022 5.0 Pros The price and ease of uploading contacts Cons Not being able to bring my own number, That would be a great feature Review Source DR Dianne R. Director of Resident Services Non-Profit Organization Management Used the software for: 1-2 years ### "Easiest Program" February 20, 2019 5.0 Pros This has been a great source of communication for our agency. We have been able to sort by groups and send notifications to the applicable parties and staff. Cons There's no too much we don't like about the program, but would like to add another person to the notification system when needed. Review Source Response from Pony Express HQ May 8, 2019 Hi Dianne, We are so happy that your organization like our services, and thanks for the review. Actually, you can add a sub-account in your account. We will reach out you and show you how to add another person in your account, so we'll make sure that you use all the features of Pony Express HQ. All the best, The Pony Express HQ Team AI Andrea I. Owner Non-Profit Organization Management Used the software for: I used a free trial ### "Seamless messages " August 5, 2021 5.0 Pros The system is easy to use, no issues with set up. This if my first month with the service and I could not be happier! Cons Would love to have the option to speak to rep! Review Source ET Elizabeth T. owner Insurance Used the software for: I used a free trial ### "Great fit for my small business" April 3, 2019 4.0 Because I only need to receive image files, this works well for me. I do not send PDF or other attachments via text. Since my text usage is low volume, the price works well for my budget. Pros The price is really good for my needs. I do not use bulk mass texting or send non image attachments. This software does allow IMAGE attachments, 1 to 1 conversations, receives texts initiated by anyone using the dedicated text line #. Love the fact that I can drag and drop attachments once received. Cons Not much. But, wish the Conversation List (Inbox and Sent) would also show the contact's Name not just their phone #. Review Source Response from Pony Express HQ May 16, 2019 Hi Elizabeth, We are so happy that you liked Pony Express HQ. Thank you for your feedback about Pony Express HQ. We are always looking to improve our services all feedback is appreciated. And yes, we are listening. Loved your feature request, we'll work on this and let you know very soon. All the best, The Pony Express HQ Team MC Marian C. Manager Guest Services Non-Profit Organization Management Used the software for: I used a free trial ### "New to Pony Express, but liking it." December 3, 2020 5.0 I am inclined to move forward with it. Pros Understood this App in about 15 -20 minutes. Had my first broadcast message out to a group of 20 within 20 minutes. Cons I had a little trouble logging in on the phone portion of the App. But, connectivity could have been the issue. I sent a help request via email and got a response within the hour. Review Source SC Sherice C. Owner Retail Used the software for: 6-12 months ### "Why you should choose Pony express HQ" September 29, 2022 5.0 Pros The monthly cost is reasonable and the emails are sent immediately. Cons my least favorable part of the software is the amount of credit that is used when a SMS advertisement is sent Review Source NC Naomi C. Bridal Consultant Apparel & Fashion Used the software for: I used a free trial ### "Finally a low-cost texting service!" February 14, 2020 4.0 Pros The low pricing, and a free local number. Cons The online format isn't the most user-friendly, and there is no apple app. Review Source Response from Pony Express HQ March 10, 2020 Hi Naomi, We are also so happy that you did find Pony Express HQ! Thanks for recommending Pony Express HQ that is very kind of you. You access the Pony Express HQ dashboard, send and receive SMS - group text messages online from your computer, desktop, tablet, or mobile phone at any time to your audience, that's simple. All the best, The Pony Express HQ Team KC Kris C. Manager Retail Used the software for: I used a free trial ### "Very convenient!" January 7, 2021 5.0 So far, it has been a great experience. Pros A very great way to get a short message to my customers at once. Easy to understand platform and very user friendly. Cons does not have an app that I can access by phone. But not too much of a setback for my use. Review Source SS Shmuel S. Head Chiller Non-Profit Organization Management Used the software for: 6-12 months ### "Easy to use" October 4, 2018 5.0 They've been great. Every time there's an issue or I would like a new feature they programmed it in just like that. Simply amazing! Pros The most simple and cheap system I've found so far Cons I don't have any complaints. You guys are great! Review Source Response from Pony Express HQ June 5, 2019 Hi Shmuel, You are the best! We are so happy that your organization loves Pony Express HQ service. We also love to work with your organization. Glad you like our service and thank you for the kind and detailed review. Thank you, The Pony Express HQ Team CR Christopher R. Executive Entertainment Used the software for: I used a free trial ### "Pretty Good Software" November 21, 2019 3.0 Good until you have questions that you need answered Pros Software is easy to use, data entry process is simple. Cons No customer support. Made the using the software frustrating when you have questions. Reason for choosing Pony Express HQ I haven't decided if i'm keeping it yet. Review Source Response from Pony Express HQ December 11, 2019 Hi Christopher, Thank you for your feedback. Pony Express HQ is designed and loved by non-technical teams and organizations. We have a very user-friendly dashboard. Reach out to us anytime via live chat on the dashboard/website, or email. We are committed to doing whatever we can to help better your experience. Let us know anytime if you have any questions. All the best, The Pony Express HQ Support Team JB Jenifer B. Co Founder Non-Profit Organization Management Used the software for: I used a free trial ### "New User" September 16, 2020 4.0 Pros I love the bulk import without a waiting period. Cons One local phone number per 100 contacts. Review Source Response from Pony Express HQ October 2, 2020 Hi Jenifer, We are so happy that you've joined the Pony Express HQ family! We offer one free dedicated local phone number. Carriers expect a single local phone number to send text messages maximum of 100 unique phone numbers. You can also purchase additional local phone numbers on the dashboard so that you can send text messages to more people if you want. You can also consider switching a single toll-free phone number, which has no daily limitations. Thanks for recommending Pony Express HQ that is very kind of you. All the best, The Pony Express HQ Team BG Brittany G. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Useful " May 24, 2021 5.0 Pros This has helped my expand my business a lot quicker by utilizing this opt in option. Cons The toll free number vs number in your actual location Review Source GR Gabby R. Front office coordinator Education Management Used the software for: Less than 6 months ### "Easy and Simple!" January 8, 2020 5.0 Great! Pros Its easy,simple and convenient to use. Its a fast and Cons I have not ran into any issues so far using this app. Review Source KK Kumam K. student Religious Institutions Used the software for: Less than 6 months ### "Pony Express HQ Review" May 8, 2019 4.0 interesting Pros It's nice to send messages, it can create covnersation Cons it's hard to use ' not thes easiets tbh w/ you Review Source Response from Pony Express HQ October 28, 2019 Dear Kumam, Thank you for your feedback about Pony Express HQ. We are always looking to improve our services; all feedback is appreciated. Pony Express HQ is designed and loved by non-technical teams and organizations. Our support team has reached out to you already, and we are committed to doing whatever we can to help better your experience. We look forward to hearing back from you. All the best, The Pony Express HQ Team MG Mike G. Owner Food Production Used the software for: Less than 6 months ### "Pony Express Platform" May 2, 2019 4.0 I'm able to present discounts & special offers to my customers right on their phone. Pros Price is the best I found, and it's simple to use. Cons Inability to sort/search by zip code/geographic region. Review Source Response from Pony Express HQ May 16, 2019 Hi Mike, Thank you for your feedback about Pony Express HQ. We are always looking to improve our services; all feedback is appreciated. And yes, we are listening. We are committed to do whatever we can to help better your experience. Thanks for the note. All the best, The Pony Express HQ Team JW Jonathan W. Musician Music Used the software for: Less than 6 months ### "Great text marketing " September 16, 2021 5.0 Great so far. no spam mail, straight forward and easy Pros Easy to use and affordable. Great layout on the website and was easy to set up Cons wish there was a mobile app version that could be used on my phone to send messages. Review Source NO Nicole O. RSC Individual & Family Services Used the software for: Less than 6 months ### "Easy to Use" October 7, 2020 3.0 Pros I appreciated how easy it is to send messages, add subscribers, and time the release of a message. Cons I disliked that you are charged even if a message fails to send and cannot resend a message to individual subscribers. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.