Userback

Userback


4.5 / 5
6 reviews

Who Uses This Software?

Userback is an ideal feedback management tool for web designers and agencies collecting feedback on client web projects. Userback is also great for collecting general feedback from web visitors.


Average Ratings

6 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.00/month
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online

Vendor Details

  • Userback
  • www.userback.io
  • Founded 2016
  • Australia

About Userback

Feedback tool for websites and apps that lets you build a better product and make better decisions with visual feedback.


Userback Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

Userback Reviews Recently Reviewed!


Silky Smooth UX for both Users and Implementers

Apr 13, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Userback is really simple to implement in your web app and start collecting feedback through screen annotations. Though the general usecase for Userback is for web ui design, we used this for our mockups and 3D drawings to communicate with our overseas clients. We ran this tool with our clients and they found it relatively user-friendly and easy to start the feedback/ changes rolling in.

Cons: For the features and price, we've nothing bad to complain about :)

Overall: Thumbs up

The Best Screen Feedback Tool We've Used So Far

Apr 14, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Seamlessly easy to use and for further customization, Userback has a JS api where we can do stuff like making a link or image to pull up the widget. The important thing about feedback tool is keeping the interface simple enough for non-technical users to input. Nice

Cons: Perhaps adding more varied templates for different usecase. Currently it stands at 2 but more the merrier ;)

Overall: In live with their KISS

Capterra loader

Save lots of working hours

Feb 13, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: As a website developer and designer i love the most and it's very useful for me.

This application saves lots of time via taking feedback automatically otherwise this feedback activity will take more time.

Client easily send website feedback (WordPress as well as it works on HTML site also). And best part, if you are working with teams than you can integrate with trello, after integration all feedback goes directly to trello.

Simply use and definitely you love this.

Cons: Yes, right now this tool working as taking screenshot, edit and send but here needs some improvement. Love to see feature where user can send feedback for complete page at once not in sections.

Capterra loader

Every Web designer and developer need this tool!

Mar 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: If you work on the web design and/or development industry, you need this tool. Will make the process with your clients smoother without the back and forward and the infinite email threads!

Cons: There is no mobile app so you can't know the requests without checking your email.

Newly Learning, but Liking It

Feb 28, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: quick to set up, easy to see feedback, well organized UI

Cons: client learning curve, tricky to explain to client

Overall: I'm just launching this on some Dev sites and see great potential IF the client will use it is the only question.

Mar 21, 2019
4/5
Overall