--- title: "Userback Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Userback the right Issue Tracking solution for you? Explore 71 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/172431/Userback/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-29" --- Userback 4.8 (70) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 29th, 2026 # Reviews of Userback Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews Fredy P 3D Visualization ArtistArchitecture & Planning, 2 - 10 employeesUsed the software for: 1-2 years. “Our primary use case is to receive feedback directly over images and PDFs and works great for that. And what I like is that I can upload a JPG, to a specific "project" and send a link to a client where they can annotate and comment directly their ideas and upload files if required to complement their notes, that has saved us some back and forth through email.“ May 30, 2022 DB Duarne B Sales and Marketing ManagerDesign, 11 - 50 employeesUsed the software for: 6-12 months. “There is not really much that I do not like about the software, with the single suggestion that the alert emails NEED to have a preview image so that you know what you are looking at, this is helpful for businesses that are getting multiple designs for review each day.“ March 25, 2021 EM Emma M Customer successPhilanthropy, 2 - 10 employeesUsed the software for: Less than 6 months. “We can all multi-users on userback which is really useful because 4 people work on the support.“ March 2, 2022 AU Anna U product ownerAirlines/Aviation, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “Userback widget location and size is not quite flexible“ March 3, 2022 TR Tessa R Project Manager Marketing and Advertising, 11 - 50 employeesUsed the software for: Less than 6 months. “I like the options to mark up screenshots in feedback.“ March 2, 2022 Alex K CEOMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “The chrome extension is not full featured like selecting different projects“ March 23, 2021 Miguel D Desarrollo de nuevos negociosMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “The easiness of getting user feedback from clients within minutes and in a really clear way, specially the option to put my logo on the feedback widget, it looks very professional.“ March 23, 2021 DB Duarne B Sales and Marketing ManagerDesign, 11 - 50 employeesUsed the software for: 6-12 months. “No more screenshots with notes on them and the hassle of misunderstanding what the customer was requesting to be changed.“ March 25, 2021 ## Showing most helpful reviews Showing 1-25 of 70 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Viktor N. CEO Used the software for: 3-5 years ### "Easy to use, feedback and collaboration tool" March 25, 2021 5.0 90% of our usage is to collaborate with clients during web development. Getting feedback on designs, and more importantly, using feedback widget on the staging website to get clients feedback and make necessary changes. It makes the process extremely smooth and clients have no trouble using Userback to communicate with us. Saves a lot of time and back and forth emails, when conversations are linked to actual screenshots with clients' notes. Pros We've used Userback since 2019. First started with placing it on the website and client portal, and then using it during website development to get feedback and collaborate on making changes with clients. It works really well and annotation tools are accurate and easy to use. Non-technical clients have no issue using it to submit feedback on designs and website changes. Makes life easy getting feedback, tracking implementation progress, and communicating with clients back and forth in the comments section. Cons Honestly, it works very well. Haven't had any bugs, it offers the features we need, and support was responsive a few times I messaged them. They are always adding new features and improving existing features. Review Source R Reviewer QA Manager Used the software for: Less than 1 year ### "Easy and practical to use tool for both bug traking and customer feedback" March 3, 2022 4.0 Internal and external users are filling in issues easier than before. Having integration to Azure DevOps helos as well. Pros Easy to fill in a bug , a feedback or a new feature. Good integration with Azure Dev Ops. Also, we consider it correct price / quality. Cons Having posibility to have more lines (Enter) for Desscription field, when adding a bug, would be a nice improvement Interface imprivement could be made, for managing issues Review Source R Reviewer Senior Developer Used the software for: Less than 1 year ### "Great for desktop, poor on mobile" March 11, 2022 3.0 We've drastically improved our review/client feedback process, as well as internal bug tracking and feature logging. Pros The screen annotation and screen recording features. Cons Github integration works one way. We need it to go back and forth. Review Source Stewart R. Web Designer Used the software for: 3-5 years ### "Keeps getting better." March 25, 2021 5.0 I love how easy it is to get things up and running once I'm ready for clients to provide feedback. No stuffing around, and it only takes me a minute. I don't even send videos to clients show them how to use the tool anymore, they are able to jump right in and start providing feedback without any direction other than 'Press the feedback button'. Collaboration on feedback items is a breeze, and notifications come through without issue. Really happy with this tool! Pros \- Ease of setup. I've never had any troubles, just simply create the project, add the code to the website and you're good to go. - Customisable. Great options to customise the feedback tool to suit the brand and the type of feedback you need for a project. - Versatile. Being able to provide feedback on websites AND pdf's is great. I also like the look of the video feedback tool, haven't had a use for it yet but I can see how that would work well for certain types of clients. Cons The only issue I have (and it's a small one) is the client account creation and use. I've found clients struggle or have no interest in setting up accounts and using them to manage their feedback. Providing a more pared back and clean sign-up process and backend for clients to use would be a winner. However I don't think any feedback tool has got this 100% yet. No issues with actually providing feedback though, that has been a positive experience for clients. Review Source Aisha S. Creative Director Used the software for: 1-3 years ### "Rocky start beginning to smooth out..." March 25, 2021 4.0 Great experience...I really trust software solutions that are hosted in the cloud instead of on my own via WordPress. Pros Video feedback is excellent for clients who aren't computer savvy or just can't explain what they need into words. Cons In the beginning, it was strictly for web mockups. But now, they've not only added the capability for print/digital design, they've also included video feedback. Review Source Fredy P. 3D Visualization Artist Used the software for: 1-3 years ### "Great app for quick feedback requests on images and PDFs" June 2, 2022 5.0 We needed a way to request design feedback to clients and userback provided the easiest way to do it with the "designs" feature, so now is a relatively simple process to create a project and upload a design(jpg or PDF) that we can share with our clients, receive feedback and address it directly. Once the design has been updated we can upload a new version and request feedback again, until we get approval. Pros Our primary use case is to receive feedback directly over images and PDFs and works great for that. And what I like is that I can upload a JPG, to a specific "project" and send a link to a client where they can annotate and comment directly their ideas and upload files if required to complement their notes, that has saved us some back and forth through email. Cons The annotation tools are a bit limited for our use case, need a "freehand" style tool to increase the accuracy of the feedback we receive. Would be great to have the ability to set our custom domain. At the moment they offer the option to send email notifications from our own email but they do not have a way to implement DMARC so if using "quarentine" or "reject" you cannot use your email for notification, and need to use the generic userback email. Review Source Julian S. Director Used the software for: 1-3 years ### "Tools that I can't live without for our web design business" March 10, 2022 5.0 Pros Userback has been a game-changer in our company. We have been using it to collect user feedback and make sure we are on the right track. Our clients love it, and the ease of providing feedback. Cons Have been using for more than 50 projects, love it. Review Source Nasser-eddine B. Président Used the software for: 3-5 years ### "Must have for Digital Agencies" March 24, 2021 5.0 Pros Streamline my customer's feedbacks in a simple interface and in a unique tool. Cons Until now, nothing is missing, at least for my needs. Review Source R Reviewer Owner Used the software for: 1-3 years ### "Userback easily streamlines client feedback and sign off" March 24, 2021 5.0 Pros They are constantly looking at new features and innovative ways to add value to existing users; the software grows as you use it. Cons Most of the things I didn't like have been overcome with updates, but the general onboarding of clients was a little clunky, though is much more straightforward now, even for client's who aren't so technically adept. Review Source John H. director Used the software for: 1-3 years ### "Great bit of kit" March 24, 2021 4.0 Pros Less errors, stress and time wasted. - eases up the process of getting things 100% right - 100% of the time Does printed proof as well as apps and websites - so clients are flipping form app to app. Integrates with many PM tools - we use clickUp and it works well with this. Cons Not sure Video took along time to arrive. Review Source R Reviewer DevOps Engineer Used the software for: Less than 1 year ### "Review from a Daily User" March 10, 2022 5.0 Excellent Pros Ease of use, integration with other products. Cons Can make the interface more interesting. Review Source R Reviewer Innovation Lead Used the software for: Less than 1 year ### "Easy to implement, looks great and customers love it" March 25, 2021 5.0 Pros Userback is really simple to implement and customise in your application allowing you to collect detailed user feedback with screen annotations so your users can actually communicate their issues to you visually. We also use it internally when we are QA'ing new feature releases amongst our team or wider organisation and it is extremely efficient and effective for this. Cons At the price point what you get is feature rich compared to more expensive alternatives. A great additional feature (which we'd pair more for) would be the ability to add micro surveys to certain features we are testing. Review Source R Reviewer Developer Used the software for: 1-3 years ### "Save all the emails" July 27, 2020 4.0 I can't imagine not having the service going forward. Pros Having to get feedback from clients can be a tremendous problem. Emails showing up at all hours and having to collate all the information. Once I offered them this service it all just worked. A picture say a thousand words is so true and I could use their system to run through the feedback and make the needed changes. You just mark them as complete and move onto the next one. I’ve been using the software for over a year and have seen changes to the usability. The developer is listening to the feedback. Cons At the start it wasn't obvious for the client to understand what they had to do. You also had to click a save button to send through the feedback. This has all be improved over time. Review Source Verified Reviewer Director of Clinical Research Used the software for: Less than 1 year ### "Life Is Easier With Userback" August 2, 2019 5.0 Experience has been excellent. Although I have had to show some clients how to use the widget, once they figure it out, it works perfectly. Notifications come through, attached images are crystal clear, and my job has gotten so much easier! Pros As a web designer/developer, the process of getting final approval and making the small, last-minute corrections has always seemed to take FOREVER! Now, with Userback, I am able to easily add a feedback button and have the customer deliver direct feedback with images in an easy and quick manner. Deploying this to a website is easy and takes less than a minute (especially with the new Wordpress plugin) Cons While not a problem for me, some of my clients have been confused on how to use it. They select the floating button and then don't know what to do. If it had an automatic tooltip or walkthrough popup for first-time use, that could make it easier. Review Source Alex K. CEO Used the software for: 1-3 years ### "Great feedback Saas platform" March 24, 2021 5.0 Very good, support is great and they are implementing lot of great new features. Pros As a software developer I'm critical, I can say loud and clear they have build a well designed tool. Cons The chrome extension is not full featured like selecting different projects Review Source R Reviewer marketing Used the software for: Less than 1 year ### "The Best Screen Feedback Tool We've Used So Far" April 15, 2019 4.0 In live with their KISS Pros Seamlessly easy to use and for further customization, Userback has a JS api where we can do stuff like making a link or image to pull up the widget. The important thing about feedback tool is keeping the interface simple enough for non-technical users to input. Nice Cons Perhaps adding more varied templates for different usecase. Currently it stands at 2 but more the merrier ;) Review Source R Reviewer product owner Used the software for: 1-3 years ### "S7 MYB Project " March 11, 2022 4.0 As a Product owner I use Userback to track Customer Experience insights Pros Getting real time feedback from customers, bug monitoring Cons Userback widget location and size is not quite flexible Review Source BB B B. Director Used the software for: 1-3 years ### "Best decision re development ever" March 24, 2021 5.0 Very easy to integrate both in terms of other software and general workflows. Pros Incredibly powerful, incredibly simple to use. Cons Very little. It’s one of the best software purchases we’ve made. Review Source Verified Reviewer Manager Used the software for: Less than 1 year ### "Cannot live without it........." July 15, 2020 5.0 It's supercalifragilisticexpialidocious !!! Pros This is one of the most useful pieces of software for a web design project. It stops the communication insanity in its tracks. BRAVO !!! Cons Honestly, they just made my only con vanish.......video feedback !!! Review Source R Reviewer Customer success Used the software for: Less than 1 year ### "Very useful for team's organization" March 3, 2022 4.0 Pros We can all multi-users on userback which is really useful because 4 people work on the support. We can follow the problem resolution through its treatment by the team. Cons Sometimes, we don't have notifications when our customers answer, so the answer is delayed. Review Source Sri R. Owner Used the software for: Less than 1 year ### "One of the Best buys. Gets appreciated by clients" December 19, 2019 5.0 One of the major advantages is "Ease of Use". I use it on all the websites which I design. My clients can now submit feedback directly from their website and also can pin-point on the aspects which they need changes. Highly recommend for every website designer. Pros Ease of Use. Convenient for Clients. Great time-saver. Affordable. Pinpoint on the areas that need changes. No need for tons of emailing back and forth with clients for changes to be made. Cons The only con I can think of it is its inability to capture the full page screenshots. Review Source R Reviewer Web Developer Used the software for: Less than 1 year ### "Testing My Project" March 11, 2022 5.0 Pros Design Issues testing I love this section. Cons I am not able to fine issue for uses. It is very good testing tool that I know. Review Source R Reviewer Clinical Trial Manager Used the software for: Less than 1 year ### "Easy to use software" March 26, 2021 5.0 Pros Really easy to navigate through the system, find what I'm looking for, respond to comments etc. The workflow is so easy! Cons Nothing, it works exactly as I would want it to. Review Source MB Matt B. Dot Commando Used the software for: 3-5 years ### "Simple to use, clear feedback that avoids the back and forth." March 25, 2021 5.0 I can't say better things about Userback. It's one of those rare products that really deliver on what it is intended to do. But over and above that, make improvements and add features that are actually useful. All without moving away from what it is meant to do - Make the feedback process quick and easy to perform. Make the feedback being provided clear and concise that pinpoints exactly what is needed. It's also really simple for us to add to our products. For our websites, when clients are logged in, we add the JavaScript so only they see the widget. In our apps, we provide a feedback role so managers can designate who is allowed to provide feedback directly to us. A simple IF statement in our case allows us to manually load the widget as needed. Pros Honestly, there are many pros for Userback, I could write a lot here. The software is a huge help to our business - Clear concise feedback. Saves so much time to know EXACTLY what a client wants and make any adjustments straight away. - Simple to integrate and match our branding - Clients are impressed when shown how they can provide feedback - It's a quick and simple process to provide feedback. Users spot something amiss, click a feedback button and you get feedback that's almost perfect and unambiguous. Rarely do you need to ask for further clarification. - The Userback team are very active in developing new features and enhancements We needed a system that we could integrate into our products to make getting feedback quick and easy for our clients and us. Userback really nailed that and have only gotten better. The software has really evolved beyond expectations. It now handles feedback for client designs. Allows video feedback and recently started providing things like the console logs and events from the browser. It's filling the needs for which it was intended, but they keep adding new features that really benefit our business. Cons Some of the pain points I originally had were; - User notifications when replying to feedback were opt-in and usually not set. Meaning I would need to follow up via email to get them to check my comments. - Each project I had to create the feedback widget from scratch (with the same settings) - While it was easy to use, the interface was a little clunky and needed some initial training for clients to make things clear. Userback have addressed all of these issues now - The reply mechanism is more of a ticket system to resolve issues - You can clone the feedback widget from similar projects - The user interface is much more refined and clear. Really simple to provide feedback. My biggest issue now is finding the time to evaluate some of the new features Userback have developed and decide if we will integrate those into our workflow. Review Source R Reviewer Technology Supervisor Used the software for: 3-5 years ### "Userback insights after using it DAILY for the past two years" March 25, 2021 5.0 We have 15 school websites and Userback has quickly become a critical tool for external and internal users to provide feedback. Internal staff LOVE the ease of use and improved workflow to provide changes to our websites, especially being able to annotate and add comments directly on pages. From my seat, as the administrator, I LOVE that I no longer have disconnected emails that often lacked key information to make timely changes to content. The process couldn't be easier for all involved. It also solves the need to provide status updates as users can opt to receive notifications.Lastly, I was also able to integrate Userback with Basecamp to streamline tasks. Hands down, Userback lands in the Top 5 applications within our environment. Pros Userback has been one of the best applications for us, and one of the best purchases in the past two years. We have Userback integrated within our Wordpress websites and Basecamp project management application. The ability to have VISUAL feedback generated from any page has been a major convenience and improvement in our workflow. All stakeholders are able to provide feedback directly from any of our school websites without leaving the website/page, opening email, or using separate screen sharing applications. As an administrator, I receive notifications when feedback has been submitted/updated. I am also able to see everything within the Userback dashboard (each of our websites has its own project so I can quickly see the specific site AND PAGE of the submitted feedback). The latter two components have saved an incredible amount of time in follow up communications and managing tasks related to our websites. I have also been impressed with Userback's evolution of features in its two years of use within our district. Cons Userback is mostly intuitive. I created a one page guide with screen shots to "walk" end users through the basics. If there was something an onscreen that could do this, that would be helpful. For the tradeoff in all the other areas Userback has saved me, I can handle a simple tutorial. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.